Duckdice Reputation Thread

[AB de Royse777]

Disclaimer: I was one of the other person (I guess we were two?) who received $100 from Duckdice to review their reputation. I gave my best to stay neutral and be blatant.

DuckDice has refunded full initial deposit amount - 2 BTC

Ref: https://help.duckdice.io/hc/en-us/articles/360007748833-DuckDice-scam-bonus-accusation

According to DuckDice, the bonus cancellation feature was poorly tested and obviously it was. Hence, in my opinion the user Ozafejyw782 had all the rights to get angry especially when he had all these good numbers in his account. If it was me then I would feel angry too.

The winnings (stake includes the bonus) were in question. There were no way we would know how much he would win or loss if he did not have the bonus claimed. We will never know about it too. To have a good finish of the case the most important outcome for DuckDice would have - to have a decent satisfied happy ending from the side of the client.

Returning the initial despite was indeed a good solution for DuckDice but they could add some incentive to the user to make it satisfactory for the unhappy customer. After all he was the reason they were able to discover the bug. If they would do then we would not see the accusation at all.

Yesterday, I have made a small withdrawal request to Monero of about 0.1 XMR which is 26-27 USD...nothing important. But I have received notification that for security reasons my withdrawal went to some security review or something like that. Who cares... I have logged off.

In this case DuckDice could have better customer handling. I do not see it's the amount was in question but the nick (by the customer) was not tolerable. In naked eyes you can spot so many things but before accusing anyone as an alt of another account, you need solid proof. Abusive name type for more than one account, can not be a proof. They could be indeed two different persons.

You can easily mark some words or usernames as ban-able and never allow anyone to use them. If you do not have a panel for blocking abusive words and usernames then you might consider one. It's a very useful feature to prevent this type of unpleasing events.

What have you done with those XMR since in my understanding the client closed his account and never withdrew it. What are your terms in this kind of cases? What do you do with this money since this is not yours at all.

While this user’s withdrawal went under review, he has received his withdrawal after a few hours.

Case: https://bitcointalk.org/index.php?topic=5144652.0

I do not see any post by the user that he received his withdrawal assuming after receiving the funds he never bothered to post again?
Anyway, in this case you had an angry impatience customer in my opinion. 8 to 12 or even 24 hours time for a review should be very normal. Furthermore I see the great game-protect was posting on that thread so things might looked a bit harsh at that time. GP is always troublesome to be honest.

Basically, we had an issue with our system which meant our rain bot rained an extraordinary 3.11 btc to 10 users.

I think the first thing you should have in your priority list is to fix the bugs you have in your system. Good to know that the user came to a peace.

The rest two seems the usual accusations from unhappy clients. One was about up to 10% loseback and anther seems resolved. This kind of things can happen when you are running a business. But it all resolves when you have a good terms and conditions, and the clients are aware about it.


The conclusion:
It took me few days to review all the above topics and understand the situations for individual cases. And to write this post it took me few more days too. While I was reviewing all the above accusations I was able to find some missing links or better say lack of some executive steps that were causing much trouble to the business.

1. I understand that your main problem is the bugs in your system. It's not that your intention is bad (not to pay the clients and things) but most of these problem came from the bugs you have in your system. For example: The deposit bonus bug, rain bot issue etc

2. In some cases some poor customer service. Example: In the child abuse case the customer service guy could handle it better way. It would not harm just to say that we do not like your nick or this is abusive nick hence we are refusing to serve you.

3. Banned username and abusive words: Your system does not have such feature. The child pornography case wouldn't exists if you have this feature at the beginning.

4. Not reviewing the terms when adding new features or promos: My understanding is that you are also not updating your terms when you are launching a new promo or features in the system and as a result you are ending up with some unhappy clients.

Overall I think your service can be improved if you consider above missing features to be added and also be a bit more polite and patience when you response to an unhappy client. Running a business is not much easy, you will have good and bad times but all it matters at the end what impression you are giving to the community. I think you are trying your best to bring value to your clients, there are no lack of good intentions but unfortunately this is not playing enough for you. You need more efforts, some little changes and you will be good. Good luck.

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[Pmalek]

I do not see any post by the user that he received his withdrawal assuming after receiving the funds he never bothered to post again?

That scam accusation makes no sense anyway. He posted a screenshot of a pending Bitcoin Cash withdrawal. OK. The second link that he posted is a transaction hash of what exactly? What is that ID supposed to show or prove?

DuckDice never posted in his scam accusation thread. The last thing that we can see is that DuckDice asked the OP if he is connected to a scammer who is known to the casino. OP never responded to that or made any other posts on the forum. Unfortunately, we can no longer see the image that DuckDice.io uploaded since it's been taken down by the host.

Regarding account Ajytofupec630 – this account has the same details as a well knows scamer currently operating on DD, do you have an explanation to this, have granted an access to your account to a 3rd party?

here is the example of the scam message:

[TwitchySeal]

Was busy with some stuff lately, but moving on to the next issue:

Scam accusations involving pending reviews:
While this user’s withdrawal went under review, he has received his withdrawal after a few hours.   Basically, our system sometimes flags transactions and automatically sends them for review by a finance admin,  this happens very occasionally.  

There are a few reasons why a withdrawal might go under review, some for a security or compliance matter, some are to ensure there is no bonus abuses happening.

The vast majority of reviews taken are then approved and sent to the user, in rarer circumstances further information or KYC is required.

This one really is a nothing burger.  Player requested a withdraw, it got flagged for manual review, and 7 hours later the player posted all over the forum that they got scammed.  Then they got paid and never posted again.

I am seeing a trend though, players are using previous weak accusations to validate current weak accusations.  It seems DD has been a victim of a mob like mentality by the community that is quick to take the side of the player.

From the same thread about the pending withdraw:

DuckDice.io tagged since 2017 when I wasn't join on the forum. So you should aware about them before play on their site since you have made comment about their scam on their ANN thread.

[Mahdirakib]

I'm not invited here by OP or DuckDice team. But I want to share my opinions here as Pmalek told me to give a look into the issues. We were talking about the current reputation of DuckDice before adding them in some informative thread on gambling board. I'm not going to review the first three accusations as TwitchySealhas already shared his opinion about those.

“The 3.11btc rain per user bug:”
I have started playing at DuckDice in July 2018, and I was a regular gambler of DuckDice when this incident happened. Moreover, I was active in the chat during the moment. The website was running for a while after the 3.11 BTC rain. DuckDice was blocking the big withdrawal of the users, but RajaM started to give tip and rain in the chat. The mistake/bug rain balance was spreading among other users. And other users were able to withdraw the amount which they received from RajaM as it was low.

The website went down when RajaM started doing that, and came back online by removing the BTC balance from the users account which was connected with the bug rain. RajaM was disappointed as DuckDice team has removed the amount which he got from the rain. Eventually he created the accusations here in the forum when DD team didn't pay him any bonus. But in reality, he had made the situation complicated there. He doesn't deserve anything for that.

Nomercy lossback:
He used to be a happy user of DuckDice in the past. I had posted one of his chat message screenshot in DuckDice ANN thread.

Yesterday while I visited the site I have noticed this message at chat from a recent high roller. Isn't it a positive sign for them?

Later on, he was disappointed after losing big amount there. Perhaps, he was satisfied after receiving some lossback at the moment. DuckDice bonus system was showing that they will pay up to 10% lossback. Nomercy had received 5%-6% lossback from them. But he made an accusation here and asked for more lossback amount. You will find his claim as irrelevant if you read the bolded part of their lossback system. DuckDice team still paid him $2.5k to resolve the matter.

Richardo30  aka Screwing1000 aka multiple other bitcointalk accounts , aswell as duckdice accounts:
The accusations of richardo3o and Screwing1100 doesn't make any sense. Both of them have edited their original accusation post after receiving some amount. They also deleted some posts of them. Screwing1100 had mentioned about it in the forum

i send them email that i will delete  the thread and remove the flag if they can payme back 1 seassion of 5 seassions,and they paid me 100usd and reactivated my Account so i delete my post and reviews.
your problem is different  then mine.

Conclusion: I have checked the other issues too. The first bonus issue was the only valid scam accusation against DuckDice which happened in 2017. The others are irrelevant.

[Pmalek]

“The 3.11btc rain per user bug:”

If the amounts that were distributed to users were the result of a bug which meant distributing more than it was planned, DuckDice has the right to rectify this and remove those coins from their player's balances. I see no scam here by the site unless they took more coins from circulation than they should have. But I would like to read their report to see what exactly happened as a lot of information seems to be missing in the OP.

At first glance, this looks to me like a case of winning a $10 bet but getting credited $500 due to an internal mistake, and then accusing the site of scamming you out of your money when the error was discovered. You shouldn't have had those $500 in the first place.

@DuckDice, is there any more information about what exactly happened here?

[bobstone]

Hi,

Sorry, it's been a while since I've updated on this thread, I am very grateful to all people corresponding here though and I am seeing that people are giving us a fair shake and I am glad. There is a lot to take on board, some good, some not so good but this is exactly what i wanted for this thread -- I'll try to respond to everything the best I can over the coming days.

I'll start here with this

“The 3.11btc rain per user bug:”

If the amounts that were distributed to users were the result of a bug which meant distributing more than it was planned, DuckDice has the right to rectify this and remove those coins from their player's balances. I see no scam here by the site unless they took more coins from circulation than they should have. But I would like to read their report to see what exactly happened as a lot of information seems to be missing in the OP.

At first glance, this looks to me like a case of winning a $10 bet but getting credited $500 due to an internal mistake, and then accusing the site of scamming you out of your money when the error was discovered. You shouldn't have had those $500 in the first place.

@DuckDice, is there any more information about what exactly happened here?

You'll have to forgive me as it was quite some time ago, for this particular user they actually are now playing with us again and realise they were acting out of turn as well given the benefit of time

Simply it was made aware to all the community a mistake had been made, i believe the sum was meant to be 3 XRP rained onto users each, (30 xrp) total. But someone forgot to switch the currency before updating the amount:

This led to 10 users getting the payday of their life, and of course, human nature kicks in many tried to withdraw it, of course, such amounts may sometimes trigger review systems, so many tried to tip it out to people so they could withdraw it for them and all sorts of chaos. The OP was one of these users, doing their best to circumvent the system in order to get as much of it as they could out before we could act (i think it took us a good 10 minutes before realising and suspending service temporarily while we sorted it)

We believed this to be in bad faith of our service, as it was such an obvious mistake and actually lead us to ban some individuals including OP, i can't remember exactly how much he made out with etc or if anything, but many such members did

Now whilst most of these users who were banned were eventually forgiven, and so was OP in the end. OP actually felt he was entitled to this and tried to raise it in our forum thread repeatedly and opened up scam accusations.

I've invited him to speak on the thread but he's not been active for some time.

I would also note, i believe 3 or 4 users actually just held the money and returned it without being asked and have been awarded small bounties of a few hundred dollars for doing so i believe. now i know it's not 3 btc but let's remember the original rain was meant to amount too 1 dollar, not 30000 USD haha

I felt it needed addressing though because it's a famous incident, or infamous incident, however you want to put it lol

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Bobstone
DuckDice Live Support

PS. i will try to answer more of these in time, thank you guys (again) it means a lot to us here at duckdice to have criticisms thrown our way in a manner in which we can actually respond to them in kind with support (even if it's critical support) from the actual community we wish to serve

[Pmalek]

Here is my take on the Nomercy lossback case.

The screenshot that the player provided says that high rollers can get a lossback up to 10%. The 10% is not a fixed return. I can't comment on how DuckDice came to the sum of 1.03 BTC that was returned to the player, which is supposedly 5-6%. But unless there are specific rules or TOS where it's clearly visible that the player should have received a bigger sum than he did, I don't think there is a case here. The 5-6% lossback is in accordance to the offered "up to 10%". Even 0.0001% is. 

There is also the issue with their support claiming the player was given a 10% lossback in their email correspondence. But you can't use that as an argument. I have spoken to support agents in my life who are supposed to help solve my problems (not gambling related) but they don't have the language skills to even understand my questions properly. Or maybe the logic and brain power.

Additionally, many of nomercy33's original posts seem to have been edited or deleted because this thread isn't the same as what I am seeing on Ninjastic.space.