SandboxCasino.io サンドボックス It's Simple: Fun and Fair.

[FrankBank]

Hello, let us share the light on this issue with the player/players in question.

The player has been flagged by our system for a suspicious transaction linking him to a previously banned user for game exploitation. However when investigated manually by our agent, he found it to be a mixer transaction. Which didn’t alarm the agent in any way and he lifted the block and submitted for payment, which was paid in full and more to the client respecting the delayed payment and issuing bitcoin payment at a rate of initial request even when bitcoin has fallen.

Within the next 24 hours the system flags the account yet again, now this time management assigned a different agent to help with the investigation. At this exact time client goes on a streak of wins on a single game and hitting jackpots after jackpots. So we in tandem submit his wins for investigation directly with the game provider to inspect these oddly suspicious wins.

As our own investigation proceeds and we manually review all of the deposits made, we find the client to be linked to several users which were previously banned and some even recently active, for game exploitation and duplicates.

We have warned this group over and over to stop attempting to scam the casino and have issued numerous bans yet they seem to never stop. Which is why we inquired on a KYC submission to have a profile for future issues related to these exploiters.

Here's a few examples of the transaction origins:

3JjPf13Rd8g6WAyvg8yiPnrsdjJt1NP4FC
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2
335umQ4egqMjDo6wSXYwQZYPntZzMveNTJ
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2


As always we encourage fair play and transparency but we do not tolerate and we hope this message comes across once and for all.

[1714652000]

1714652000

[1714652000]

1714652000

[1714652000]

1714652000

[Dewi Aries]

But unlike other online casinos, sandbox casino.io stated multiple times publicly that they "have no kyc policy". It turned out that all those claims were pure bs!
Even if we forget about this, why do they need the bank statement for, is this really needed? What if he got his coins from somewhere else?

Every casino states that KYC is not compulsory but when you win big, then suddenly your KYC becomes mandatory. This is more true for casino which are relatively new.
Asking for a bank statement is ridiculous, these are just delaying tactics or excuses not to pay the amount. Think for a moment, if he would have lost $100,000 (instead of winning) while playing, would the casino be concerned about where these coins are coming to them 

this even gets to be something that hurts a lot, casinos ask for KYC when someone wins a lot of money and wants to withdraw the money, but casinos don't ask for KYC before people make deposits or when people lose a lot of money. so this KYC that they only ask for when someone makes a lot of money, it seems to me that it's not a good thing to do that. they should only ask for KYC in cases where they have doubts about the ownership of the account, something like they suspect someone who has many accounts, in which case it makes sense to ask the person being suspected to do KYC

Well at least this is what SandboxCasino implements only on some users who have problems and suspected like in the last case
the most important thing is that the rules are written in the terms and conditions so there are exceptions
After all there is no loophole for cheating right KYC is definitely waiting 

[khaled0111]

the most important thing is that the rules are written in the terms and conditions so there are exceptions
After all there is no loophole for cheating right KYC is definitely waiting 

You are right, and to be clear am not against kyc in such extreme cases, but what about their public claims made by their official representatives about "we don't request kyc" they made here on this forum and on lcb, aren't they binding too!?
Also, it looks from FrankBank's reply that they want him to complete kyc just to know who he is to prevent him from exploiting the casino with his alts and not to solve this case. Meaning, even if he sends them the required documents, he will not get paid.

[Dewi Aries]

You are right, and to be clear am not against kyc in such extreme cases, but what about their public claims made by their official representatives about "we don't request kyc" they made here on this forum and on lcb, aren't they binding too!?
Also, it looks from FrankBank's reply that they want him to complete kyc just to know who he is to prevent him from exploiting the casino with his alts and not to solve this case. Meaning, even if he sends them the required documents, he will not get paid.

What FrankBank said is clearly a wrong statement posted without exception but the statement has been fulfilled players can send deposits and request withdrawals without KYC. Well in this case regarding KYC SammyGambler is on the right side, he can refuse KYC but in case of suspected activity admin can use the rules written on the website ''by registering you agree to all applicable rules''  the scariest thing is when you read the rules like this ''we reserve the right to change/update the rules at any time''

[efialtis]

Hello, let us share the light on this issue with the player/players in question.

The player has been flagged by our system for a suspicious transaction linking him to a previously banned user for game exploitation. However when investigated manually by our agent, he found it to be a mixer transaction. Which didn’t alarm the agent in any way and he lifted the block and submitted for payment, which was paid in full and more to the client respecting the delayed payment and issuing bitcoin payment at a rate of initial request even when bitcoin has fallen.

Within the next 24 hours the system flags the account yet again, now this time management assigned a different agent to help with the investigation. At this exact time client goes on a streak of wins on a single game and hitting jackpots after jackpots. So we in tandem submit his wins for investigation directly with the game provider to inspect these oddly suspicious wins.

As our own investigation proceeds and we manually review all of the deposits made, we find the client to be linked to several users which were previously banned and some even recently active, for game exploitation and duplicates.

We have warned this group over and over to stop attempting to scam the casino and have issued numerous bans yet they seem to never stop. Which is why we inquired on a KYC submission to have a profile for future issues related to these exploiters.

Here's a few examples of the transaction origins:

3JjPf13Rd8g6WAyvg8yiPnrsdjJt1NP4FC
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2
335umQ4egqMjDo6wSXYwQZYPntZzMveNTJ
bc1qqxf98drymkq5awwtt685l6463tmtumlrvqfxv2


As always we encourage fair play and transparency but we do not tolerate and we hope this message comes across once and for all.

What does that even mean - exploiting games and winning jackpots after jackpots - how would anyone be able to "scam" like that playing 3rd party slots games? Can you please elaborate and educate us?

Also - requesting KYC "to have a profile for future issues related to these exploiters" with no actual intention with regards to the specific case, well, that`s highly unethical, to say the least.

[dothebeats]

This issue is interesting. So does that mean that gambling platforms frown coins that came from mixers to obfuscate the gambler's identity? Tbh, this is the first casino that I've heard of wherein transactions that came from a mixer is automatically flagged, and that the user belongs to a 'scam group.' This is why it's hard to win jackpots unless you have the patience (and time) to fight for your win, especially on new casinos that hasn't proven their trustworthiness to the community just yet.

[Slow death]

You are right, and to be clear am not against kyc in such extreme cases, but what about their public claims made by their official representatives about "we don't request kyc" they made here on this forum and on lcb, aren't they binding too!?
Also, it looks from FrankBank's reply that they want him to complete kyc just to know who he is to prevent him from exploiting the casino with his alts and not to solve this case. Meaning, even if he sends them the required documents, he will not get paid.

They just closed my account!  Everyone on this forum: you have just witnessed a casino screwing me out of $120,000!

I would like to know if you arrived from doing KYC on the site?

Another very important thing that I can't understand:

You deposited 2000$, won 5000$ and had problems on the site, until now it could be something normal, something that happens, But even with the problem you had, you did something that few people would do: why did you play again at the same casino you had problems?

and how from $5000 did you earn so much to have $120,000? I know there are so many people who win a lot of money in casinos, but how many jackpots have you won and in what time span have you won?

[bbc.reporter]

@SammyGambler. I will assume that you are innocent unless proven guilty, however, the lesson for you is when Sandbox has frozen your $5000 before later allowing you to withdraw, you should have not sent it back to them. It was a warning about the service of the site already. Another lesson, do not use a VPN. VPNs are used by scammers and hackers which will give you an IP address that was used for scamming and hacking. They can use this as an excuse to freeze your account.

[Coin_trader]

@SammyGambler, your case is indeed peculiar, Your winning streak is pretty shady even though you are telling that you spend tens of thousands of dollar because you are hitting jackpot by another on different slot with huge bet as if you know that you are winning the spin which will obviously raise an alarm to a casino. I’m just stating a realistic opinion on how to view on this kind of scenario. The use of VPN is odd too since I know that you read ToS or other discussion related to VPN issue when it applies to VPN since you are depositing huge amount yet you are still using it to hide your IP.

I’m just concerned on the behavior of Sandboxcasino reps here regarding this concern. I feel odd too base on there reply as if they are just making excuse to ignore this due to lack of evidence. Either way I still don’t want to conclude here who is right or wrong unless the representative give a firm answer.

[Coin_trader]

@SammyGambler, your case is indeed peculiar, Your winning streak is pretty shady even though you are telling that you spend tens of thousands of dollar because you are hitting jackpot by another on different slot with huge bet as if you know that you are winning the spin which will obviously raise an alarm to a casino. I’m just stating a realistic opinion on how to view on this kind of scenario. The use of VPN is odd too since I know that you read ToS or other discussion related to VPN issue when it applies to VPN since you are depositing huge amount yet you are still using it to hide your IP.

I’m just concerned on the behavior of Sandboxcasino reps here regarding this concern. I feel odd too base on there reply as if they are just making excuse to ignore this due to lack of evidence. Either way I still don’t want to conclude here who is right or wrong unless the representative give a firm answer.

I’m not sure what you mean by my winning streak is “shady”. I was playing $360/spin and lost tens of thousands before I hit the Mighty Gorilla bonus. At playing $360/spin, my win was 329X my bet which is not Uncommon when playing lower denomination bets. Sandboxcasino never directly said there was an issue with the game. They only made weird reference to my winning streak like it’s a shocker that I won big by risking big amounts of money.  

As for the VPN, sandboxcasino.io rep said on this forum and Icb.org forums that VPN is fine.

 Here is a video of the win: https://twitter.com/sammygambler1/status/1538673638303485953?s=21&t=iEoh4R1B1dJ8JbZ8iJUJVw

That’s actually my point, It’s not common to see a user win multiple jackpot with huge bet because slot is not the design to give more to the players. Maybe for you this is just normal because you win all the time for some reason but for normal gambler point of view, It’s very rare to see a user to win multiple jackpot on slot with high bet amount. I watch many streamer playing slot and they are spending more money than your but they rarely hit a jackpot spin unlike on your case which you win 2k to 5K then 27K then 120k?

 This is my point for not easily believing in you but still I’m waiting for the official response here by sandboxcasino to give clarity, I’m not telling that you are lying on playing fair, I’m just pointing out that your game result is hard to believe because it’s not a common case.

[bbc.reporter]

@SammyGambler. I will assume that you are innocent unless proven guilty, however, the lesson for you is when Sandbox has frozen your $5000 before later allowing you to withdraw, you should have not sent it back to them. It was a warning about the service of the site already. Another lesson, do not use a VPN. VPNs are used by scammers and hackers which will give you an IP address that was used for scamming and hacking. They can use this as an excuse to freeze your account.

In hindsight I should have kept the $5k and never deposited again, but let me tell you why I didn’t:

-after initially banning me and refusing to pay the $5k, “Derek Wynn” from their risk management department took another look at the flag and realized it was an error on their part. He sent me a huge apology email and asked for my USDT wallet to send the $5k to immediately. When I didn’t receive it, I emailed him back and asked where it was. He sent me the blockchain link for the transaction,  but he accidentally sent it to BUSD (Binance) wallet instead of USDT wallet.

They sent you $5k 2 times? One in BUSD and the other transaction in USDT? You should connect your wallet to Binance smartchain. You might have BUSD in there hehehe.

I am very sorry for your situation, however, this is not very uncommon. What people do in bitcointalk is open a thread in scam accusations subforum and let the community discuss your case. It might not help you in making Sandbox send you back your money but it will help the community to become more careful on their own actions.

[Adbitco]

They sent you $5k 2 times? One in BUSD and the other transaction in USDT? You should connect your wallet to Binance smartchain. You might have BUSD in there hehehe.

I don't think if that is possible he said they sent it to Binance deposit address, my own suggestion is that he should have inbox Binance team to know if he could retrieve the 5k sent over there or if there would be a reversal of transaction from their backend.
From his statements Sandboxcasino seems to be a trusted casino them to give him feedback and was constantly replying to his mails even when wrong payment was made yet they still considers sending another payment, though i believe it was their level of unprofessionalism.

[bbc.reporter]

What @bbcreporter trying to suggest here was if he really sent the 5K USDT amount on BSC counterpart of your wallet address(assuming you are using metamask or other non-custodial wallet), You can have that extra 5K USDT in BSC if you use that same private key to access the wallet and just change the network settings to BSC to see your 5K USDT balance that sent to you accidentally. This might be a n extra reward for you if the support is telling you the truth that he make mistake.

That’s not an option because Coinbase is a custodial wallet. I went back and forth with “Derek Wynn” at SandBoxCasino.io explaining this before he resent the $5k to the correct wallet.

All I want is my legitimate win of $120k sent to me.

I am not a Coinbase user, however, the wallet developed by Coinbase is also similar to Binance's Trust wallet where you can import or remove different types tokens from different types of blockchains that shares Geth's codebase. You can change the network to Binance smartchain and import BUSD in your wallet through the contract address and see that you also have $5k in BUSD in that address.

Also, if it is a wallet similar to blockchain.info, is there a way for you to get the private key of your wallet? You can import this in another wallet connecting to Binance smartchain. If it is an exchange, you can ask for help through their tech support.

[blue_hurricanger]

@SammyGambler
I think your best bet now is trying to recover the $5k BUSD that Derek Wynn dude mistakenly sent to you. Since the SandboxCasino backtracked on the VPN clause and is willing to risk its reputation, I'm sure most gamblers won't touch SandboxCasino without ten foot pole. Who wants to play at a casino site that backtracked on their rules like that? Sure, some raise a point where you seem too lucky to win a slot game on a row just like that but then, you're just some random dude, they risk losing more than you.

[Eternad]

@SammyGambler
I think your best bet now is trying to recover the $5k BUSD that Derek Wynn dude mistakenly sent to you. Since the SandboxCasino backtracked on the VPN clause and is willing to risk its reputation, I'm sure most gamblers won't touch SandboxCasino without ten foot pole. Who wants to play at a casino site that backtracked on their rules like that? Sure, some raise a point where you seem too lucky to win a slot game on a row just like that but then, you're just some random dude, they risk losing more than you.

This was pointed out before by many users but I guess he is not interested on doing it or he is too busy about complaining here even though the casino representative is very silent about his issue. I agree that this extra 5000 BUSD should be claimed since it’s just stuck on that same address in different blockchain.

Maybe this user already claimed it already and don’t want to brought it up here.

[blue_hurricanger]

@SammyGambler
I think your best bet now is trying to recover the $5k BUSD that Derek Wynn dude mistakenly sent to you. Since the SandboxCasino backtracked on the VPN clause and is willing to risk its reputation, I'm sure most gamblers won't touch SandboxCasino without ten foot pole. Who wants to play at a casino site that backtracked on their rules like that? Sure, some raise a point where you seem too lucky to win a slot game on a row just like that but then, you're just some random dude, they risk losing more than you.

This was pointed out before by many users but I guess he is not interested on doing it or he is too busy about complaining here even though the casino representative is very silent about his issue. I agree that this extra 5000 BUSD should be claimed since it’s just stuck on that same address in different blockchain.

Maybe this user already claimed it already and don’t want to brought it up here.

@Eternad
I have addressed this question here on my July 6th post, but you may have missed it.  That’s not an option because Coinbase is a custodial wallet. I went back and forth with “Derek Wynn” at SandBoxCasino.io who provided me with instructions on how to try and recover the $5k he accidentally sent to the wrong network wallet. The recovery involves using metamask, but requires the private key. Since Coinbase account is a custodial wallet, I do not have access to the private key. When I explained this, he resent the funds to the correct wallet.

All I want is the 5.8 BTC that I won fair and square!

Detailed explanation about private keys for custodial wallets: https://bitpay.com/blog/non-custodial-wallets-vs-custodial-wallets/amp/

Have you tried asking Coinbase for help with this matter? Yes, Coinbase is the one holding your pvt key, not you. But then I hear Coinbase is pretty flexible over the matter of wrong address/contract address and related about pvt key. They even allow you to import your own pvt key to Coinbase wallet after all.
So I can advise you that you should at least try asking Coinbase to see if you can get back that $5,000 first and foremost before wasting your time complaining about SandboxCasino here which I don't think they really care.

[Coin_trader]

@Sammy, They strongly denied it even though we already pointed out to them before that the 2 casino is owned by a single company listed on there license. We neglect it since they are both new and reputable during that time. Maybe they have some kind of partnership that involves there license to save some money since Sandbox is using Owl software for there casino.

You should focus on your case and solve it one at a time. Proving that this 2 casino is owned by same company will not gonna solve your problem.

[yahoo62278]

@Sammy, They strongly denied it even though we already pointed out to them before that the 2 casino is owned by a single company listed on there license. We neglect it since they are both new and reputable during that time. Maybe they have some kind of partnership that involves there license to save some money since Sandbox is using Owl software for there casino.

You should focus on your case and solve it one at a time. Proving that this 2 casino is owned by same company will not gonna solve your problem.

I think he is more trying to go after their credibility and reputation at this point. He is likely not gonna get paid and if he can show that both are owned by the same entity, then technically both are involved in the scam and deserve to be tagged(assuming the accusation is true, which it looks like it is).

[FrankBank]

Hi all, let us apologize for the late response and clarify a few things and get few things sorted with the accusation.

1. The VPN usage was only mentioned for usage of bonus funds to help players test out the free bonus, yet it has been changed and updated on terms and conditions. Mind you, the user never used a single bonus fund.

2. The user is oddly a new comer to the community, to such big part of crypto, claiming to be as big in the industry and only make an account now on this forum? Let's have a benefit of the doubt

3. As we mentioned MANY times before in this thread, we do not belong or have any association with owl.games besides only using their software to run our own operation. By default their company name was set on license and in terms and conditions which now has been fixed and we are in process of receiving our own license with the Maltese gaming authority.

4. The system has many factors for duplicates and we want to welcome to test it, as per our terms and conditions we want to welcome Sammy1 to submit full KYC and we shall push KYC forms as well on all other duplicates associated to his account (over 13 accounts) and get to the bottom of it. To make this go even easier and faster, we will provide an incentive to all of those users for their completed KYC.



Until then we want to keep this thread strictly informative, supportive and marketing oriented.

Meanwhile we are also offering a 100% Cash back bonus on your next 50USD or more deposit. Terms and conditions apply

[Yogee]

Hi all, let us apologize for the late response and clarify a few things and get few things sorted with the accusation.

1. The VPN usage was only mentioned for usage of bonus funds to help players test out the free bonus, yet it has been changed and updated on terms and conditions. Mind you, the user never used a single bonus fund.

It took you a while to come up with a new angle.

2. The user is oddly a new comer to the community, to such big part of crypto, claiming to be as big in the industry and only make an account now on this forum? Let's have a benefit of the doubt

Hehe what a poor response. So what if he just created a new account to complain about your casino? What's important is the player has presented you the evidence and explanations.

3. As we mentioned MANY times before in this thread, we do not belong or have any association with owl.games besides only using their software to run our own operation. By default their company name was set on license and in terms and conditions which now has been fixed and we are in process of receiving our own license with the Maltese gaming authority.

Why include and later remove when those information were raised then?

4. The system has many factors for duplicates and we want to welcome to test it, as per our terms and conditions we want to welcome Sammy1 to submit full KYC and we shall push KYC forms as well on all other duplicates associated to his account (over 13 accounts) and get to the bottom of it. To make this go even easier and faster, we will provide an incentive to all of those users for their completed KYC.

How would you push KYC on the other accounts you assumed as his account?

Until then we want to keep this thread strictly informative, supportive and marketing oriented.

It seems nobody is interested in anything you offer until you provide a solid proof that sammy has cheated.