Altilly Exchange FAKE Refunds, Possible Exit Scam

[holydarkness]

You dont have any solid proof that ever had assets on altilly but you want a refund?   Not even one deposit confirmation email?

Blockchain has proof that even you or the scammer can't change anything. If the funds are successfully sent to your hot wallet, then it is proof and you can't deny it. Very strange, I've never even seen a reputable exchange use this method.
The recovery method you requested is a waste of time for the real owner of the funds. Even people new to crypto know that blockchain verification is more credible than screenshots. Does your team not have competent resources to analyze blockchain transactions?

If you insist on generalizing claim terms like that, your problems will never go away at least refunding the user who can sign the address.

Blockchain does not provide proof that you own the address it was sent to. I will try to get more details on the signatures.  I myself am not a blockchain guru.
I am a customer service manager.

True that tx hash doesn't exactly provide a proof of a wallet ownership, hence both of the victims here are offering a signed message and/or a screenshot of their desktop wallet showing the address. If you ask me, that is actually a win-win solution, you got your prove and could move on from this refunding issue sooner, while they got their right. I really can't fathom the reason why a signed mesage from the original wallet is proof of ownership enough.

I think a little bit faster way to get to the bottom of this issue is by inviting the decision maker or the one specifically handed the task to clear the refunding issue here.

[HodlerCompany]

Once i have handled all refunds for those who qualify with deposit confirmation emails
i will be happy to explore the possible option the signature may provide.

[Nayiemw]

So let me summarize what you are saying.

You dont have any solid proof that ever had assets on altilly but you want a refund?   Not even one deposit confirmation email?


Charles

They were all trashed and gone by the time you announced your refund policy. Maybe you invite Nayiem to the conversation as he seems to be the tech guy behind Altilly?

You mean the punching bag and the so-called decision maker  
I'm definitely not the leading tech guy behind Altilly and have never been.

I've joined the discussion and will read up in this thread and provide answers in a moment.


So to answer the above questions.

The so far best method is to analyze the screenshots we request from users.
We have a method to verify the content of the screenshot which we are not able to share at this time.

All of the refunds could have been easier if we had honest users.
Unfortunately, people have been sharing their wallet address, txid, names and emails in telegram channels and on forums online.
There are even communities where certain people already know the addresses from their community members.
Because of this, we had to deal with a lot of fake refund claims.

During the initial refund claims, we even had to deal with people that created a youtube tutorial on how to claim refunds with funds they never had, simply by copying tx ids from other users.
Or by checking the master wallet addresses of Altilly, and then just copy the txid and claim a refund based on that.

--

We've also stated in the Altilly_Refund channel on telegram that we will first handle refunds using the current method.
Once those are all handled (over 85k), we will look in to those that can verify the claims in other ways.

--

Having only a team (if that's what you can call it) of 2 members, and after being in a full year of complete depression with the rest of the team falling apart, I can tell that it's a shitty situation that no one deserves.
We will do whatever we can to make sure that everyone is being refunded. It's going to take a lot of time and patience, but we will get there.

--

About the person that wrote in this thread that our developer was incompetent about not having backups and losing everything. Please check this page https://qredit.io/altilly
I would have the same reaction as you, no arguing about that. But perhaps you want to take a look at that page and read the complete story before saying those things.

[AltcoinCash]

Requiring emails is just BS. Exchange wallets is easily recognizable, funds could be sent back to the address they came from.
Messages about this in refund channel was DELETED on the fly.

This was an inside job, then they just made up a lot of crap to keep people busy in order to avoid jail.

I don't think Nayiem did it, but also seem he don't understand blockchains very well.

[Nayiemw]

Requiring emails is just BS. Exchange wallets is easily recognizable, funds could be sent back to the address they came from.
Messages about this in refund channel was DELETED on the fly.

This was an inside job, then they just made up a lot of crap to keep people busy in order to avoid jail.

I don't think Nayiem did it, but also seem he don't understand blockchains very well.

The issue with sending funds back to the wallet where it came from is that some users have deposited funds from an exchange.
I'm not sure if this is something that people want.

I've been in touch with the hosting provider. I can guarantee you that it was not an inside job. Also by looking at the living circumstances from the lead developer of Altilly, I can tell that this wasn't planned.

[AltcoinCash]

Requiring emails is just BS. Exchange wallets is easily recognizable, funds could be sent back to the address they came from.
Messages about this in refund channel was DELETED on the fly.

This was an inside job, then they just made up a lot of crap to keep people busy in order to avoid jail.

I don't think Nayiem did it, but also seem he don't understand blockchains very well.

The issue with sending funds back to the wallet where it came from is that some users have deposited funds from an exchange.
I'm not sure if this is something that people want.

Deposit emails don't tell if funds are deposited from an exchange either, you could have set up a simple form asking for deposit tx and a option field if it was from personal wallet or exchange. Then you could check personal tx,  subtract withdraws from deposits and refund based on this.
Then you could ask for further proof for deposits from exchange.

I've been in touch with the hosting provider. I can guarantee you that it was not an inside job. Also by looking at the living circumstances from the lead developer of Altilly, I can tell that this wasn't planned.

The team didn't consist of only you and lead dev before this happened..

[coinman76]

We've also stated in the Altilly_Refund channel on telegram that we will first handle refunds using the current method.
Once those are all handled (over 85k), we will look in to those that can verify the claims in other ways.

I've heard something similar before. I repeatedly tried to resolve the issue of a refund amicably through Charles, but, like you, he suggested that I contact him later, citing a heavy workload. I periodically wrote to him and in the end we got to the point where it all started "no screenshots of deposits from the email - no return" and no other options are offered or suitable. Time wasted. As a result, more than a year has passed since the hack (output scam) and you propose to wait again, it is not clear what and how long.
Nayiem, we are adults and let's get to the point. Do you agree to accept refunds for users who can sign the address? (or offer some of your conditions for confirming ownership of the funds, but that it would be feasible for all users, and not the circus that you came up with email screenshots, requesting them almost a year after the event).
Give us a clear YES or NO answer. If you agree, then announce the approximate terms, if not, then we will use other means to get a refund from you. We need to count on something and plan our further actions.

[noorman0]

-snip-
We've also stated in the Altilly_Refund channel on telegram that we will first handle refunds using the current method.
Once those are all handled (over 85k), we will look in to those that can verify the claims in other ways.

As I said here, refunds don't have to be completed all at once, but gradually by processing legitimate claims (users who signed their addresses) first. It only takes one verification per address, then you can ask the address owner to list the txids of the output tx that end up in your hot wallet.

For users sending funds from a centralized wallet, I prefer the video capture proof from the phone showing a detailed history per their wallet withdrawal to your exchange deposit address.

[ph4nt0m]

Isn't it easier to process one signed message confirming the address than studying all those screenshots, typing txids and amounts, making a summary of them? Saves a lot of time on your side.

[coinman76]

Altilly representatives, why are you not responding? What are the options for resolving the problem with refunds for users?

[sirrok]

Hello, this is Charles

Due to the loss of our database to the hacker, we have absolutely no way of showing who owned what wallet address without the deposit confirmation emails.
These emails contained your username your, deposit address, the amount of the deposit and the TX ID.

We sent out these emails for any deposit that was made and due to the amount of people trying to claim deposits that did not belong to them by simply grabbing
a tx id off of an explorer that showed an address and claiming it was theirs we had to do something to ensure we were not giving refunds to fake claims.



I will approve any refund however if you can provide me your deposit address, that it is an altilly address and some sort real proof that it belongs to you. 

We have absolutely no intentions of trying to keep anyone from a refund. We just need to know beyond doubt that it is legitimate.

If you are able to provide the above then please by all means reply back to your tickets and ask for me personally.

Charles aka Chuck
Altilly Customer Service

I also have to get something off my chest here.

My first login was on:
From: altilly [mailto:operations@altilly.com]
Sent: Friday, 25 December 2020 14:34
To: mimo-1@XXXXXXXXX.net
Subject: Successful Login

I, never received a deposit confirm mail,
As I only registered about 10 hours before the HACK.

I made my first and only deposit from my Exodus Wallet:
send USDT from my Exodus Wallet,
https://etherscan.io/tx/0x9ea245c255df7478b32c2012b40ded0ddb36fc685e812235f17a8517d58fd642
"For this" I received "NO" deposit mail.
(SPAM folder was checked immediately) !
How am I supposed to prove this?

The "USDT" were immediately exchanged on their exchange against BTC to buy the Jackpot 777 COIN for it.
For this I have created 10 orders, of which 2 orders were executed. For this I have received 2 x Withdrawal Confirmation mails,
which I have also sent you in the original.

AGAIN: how should I prove this ? Without Deposit Mail ??
I have already written to you several times, but you insist on these Deposit Mails.
I do not know what to do,
and it is after all (or only) about approx. 600 USD

Greetings
sirrok

[AltcoinCash]

Hello, this is Charles

Due to the loss of our database to the hacker, we have absolutely no way of showing who owned what wallet address without the deposit confirmation emails.
These emails contained your username your, deposit address, the amount of the deposit and the TX ID.

We sent out these emails for any deposit that was made and due to the amount of people trying to claim deposits that did not belong to them by simply grabbing
a tx id off of an explorer that showed an address and claiming it was theirs we had to do something to ensure we were not giving refunds to fake claims.



I will approve any refund however if you can provide me your deposit address, that it is an altilly address and some sort real proof that it belongs to you. 

We have absolutely no intentions of trying to keep anyone from a refund. We just need to know beyond doubt that it is legitimate.

If you are able to provide the above then please by all means reply back to your tickets and ask for me personally.

Charles aka Chuck
Altilly Customer Service

If I provide my deposit address, deposit tx,  screenshot of tx in wallet and signature from the address with largest amount to that deposit you are able to verify this, right?

[shasan]

As the site had been hacked and they have no backup of that database, I do not think it is possible for them to refund base on the information of deposit from a wallet. Think it yourself what will happen if same claim occurred by multiple person? You may think it is not possible as you are a legit users but there are a lot of people who will try to take a chance for the exploit of the site. I think for now they have no alternative to verify except the email which was on the receipt on the email.

[AltcoinCash]

As the site had been hacked and they have no backup of that database, I do not think it is possible for them to refund base on the information of deposit from a wallet. Think it yourself what will happen if same claim occurred by multiple person? You may think it is not possible as you are a legit users but there are a lot of people who will try to take a chance for the exploit of the site. I think for now they have no alternative to verify except the email which was on the receipt on the email.

Think it yourself. They have the wallets, all transactions are onchain and no multiple person deposited from the same address. Anyone trying to exploit repayments would need access to your address to take your funds if deposits was sent back where they came from.

[coinman76]

As the site had been hacked and they have no backup of that database, I do not think it is possible for them to refund base on the information of deposit from a wallet. Think it yourself what will happen if same claim occurred by multiple person? You may think it is not possible as you are a legit users but there are a lot of people who will try to take a chance for the exploit of the site. I think for now they have no alternative to verify except the email which was on the receipt on the email.

only the owner of the coins will be able to confirm that this is his wallet on the exchange, just 1 signed message is enough from any address from which the deposit was made. No one else will be able to sign messages from the addresses from which the deposits was made by the owner. Why is it so difficult to understand such simple and obvious things, especially for people with a reputation like yours? It looks like you bought these accounts or boosted the rating of the account or are just a figurehead protecting the exchange.

[LiquidMining]

There are ALOT of accusations here about the refund system being a scam

I forgot about the whole altilly scenario if I'm honest until I saw this thread and realized I had funds on there, 20,000 EGEM. As EGEM is still very much active I want it back!

I checked my email and I have correspondence from them asking for proof. Unlike a lot of people here, I do have the confirmation email in my inbox and have sent them proof.

I will report back if they are true to their word and give me a full refund for my EGEM. If they don't give it back, then you will have your answer.

[shasan]

Think it yourself. They have the wallets, all transactions are onchain and no multiple person deposited from the same address. Anyone trying to exploit repayments would need access to your address to take your funds if deposits was sent back where they came from.

If they have access the deposit wallet ID and if you have the access of the wallet id from where you have deposited the fund then it will be easy to verify even it doesn't require verify as they will just refund to the address from where they have received the fund.

But according to the post of the op wallets have been deleted. So, if wallets have been deleted then how to verify to which wallet the payment has been received and from whom??

[Clamsaladh]

Altilly re opened with new name .
its same guy behind

Element (HYP) Crypto Currency is Now Listed on the Xeggex Exchange.

What motivates you today?  

https://www.crypto-city.com/blog/4978/element-hyp-is-now-listed-on-xeggex-exchange/

https://www.crypto-city.com/PF.Base/file/pic/photo/2022/02/21f9ccf6f4b5c50a4a95168831a9425d.png

https://www.crypto-city.com/PF.Base/file/pic/photo/2022/02/21f9ccf6f4b5c50a4a95168831a9425d.png

https://twitter.com/AltillyComScam

[coinman76]

Guys, tell me, does the creation of a topic in this section somehow affect the respondent? As I see some users have expressed their opinion and absolutely nothing has changed. The problem with the fake refund from Altilly has not been resolved.

[Ryry13827]

What up people,

Just the other day I was able to get into my old yahoo account and I going through my messages I found my emails from altilly and the deposits and transfers I made. I was wondering if theres  any way possible I can get ahold of my coins again as it would very help my situation right now! If anyone has any advice or even knowledge about what I can do or also wtf happened, it would be tremendously appreciated.im not the most intelligent person when it comes to all this but I know a fair amount. Thank you guys!