They responded as follows...
Thank you for your message.
We are looking into this thread to see what the issue is.
Kind regards,
Raphael Burnier
I received a similar message ..
"Raphael Burnier (Bitcoin Suisse AG)
Feb 17, 2022, 17:40 GMT+1
@Hi,
Thank you for reaching out.
We are looking into this thread to see what the issue is.
Kind regards,
Raphael Burnier
| Bitcoin Suisse AG
www.bitcoinsuisse.com | LinkedIn | Twitter | Facebook | Instagram”
Hopefully they will address these issues shortly and make you guys whole.