Bitcoin Suisse - Physical Note Issues/Ignoring Inquiries

[Agrawas]

Hhampuz

Have you peeled and redeemed any of these wallets yet? Are they funded or are they empty?

Correct me if Im wrong but from your presentation it appears to be that Suisse never funded your wallets?

This could be an isolated incident. People do make mistakes but it is still really bad practice to make any mistake when dealing with private keys.

Maybe it is a mistake, but is ignoring handfuls on emails for over a year a simple mistake?

Does Bitcoin Suisse have an account or any presence here?  I'm a bit surprised this issue seems to have been going on quietly for so long.  So many customers here seem to be effected that I would assume they had some account here promoting or selling them.  Should we not try to get a public response from them here?

I'm always amazed that customers don't require a public list of all addresses used for physical Bitcoin goods.  I understand that nothing is concrete until all private keys have been claimed and addresses emptied, but as a community we really should require public lists of addresses so that it is possible to monitor any "fishy business" that might occur regarding funding of said addresses.  It's been over a decade now, it's time the community starts having higher standards.

I remember they being here on one of the threads where they offered someone to buy back 1BTC note from their 2014 series.. Will do some more research..

EDIT : - Found it - https://bitcointalk.org/index.php?action=profile;u=393467

Also they suggested to email anything at certificates(at)bitcoinsuisse.com in this message https://bitcointalk.org/index.php?topic=5188329.msg52619346#msg52619346

[1715209928]

1715209928

[BookofNick]

Correct me if I'm wrong @BookofNick, but I believe you said the address you got from the privkey after peel was not the same address that showed up when you scanned the QR code, right?

I never peeled anything. You did send me a message saying to the effect that you wondered if it really was loaded, just that the pubkey didn't match the priv key. I suppose that's possible but I'm not willing to peel quite yet.

Also, for the record, I bought two notes in this group buy - a 1000 XTZ note and a 500 XTZ note. The 1000 XTZ note appears to be loaded (at least the public key that's displayed on the outside shows a balance). Just the 500 XTZ note that showed an empty pubkey.

[krogoth]

They responded as follows...

Thank you for your message.

We are looking into this thread to see what the issue is.

Kind regards,
Raphael Burnier

[ChiBitCTy]

They responded as follows...

Thank you for your message.

We are looking into this thread to see what the issue is.

Kind regards,
Raphael Burnier

I received a similar message ..

"Raphael Burnier (Bitcoin Suisse AG)
Feb 17, 2022, 17:40 GMT+1

@Hi,

Thank you for reaching out.

We are looking into this thread to see what the issue is.

Kind regards,
Raphael Burnier
| Bitcoin Suisse AG
www.bitcoinsuisse.com | LinkedIn | Twitter | Facebook | Instagram”

Hopefully they will address these issues shortly and make you guys whole.

[krogoth]

Ty....and more info from these people?

[ChiBitCTy]

Ty....and more info from these people?

Nothing.  Spoke with Hhampuz as well and he said no one has reached out to him.

[Hhampuz]

I've been in contact with Bitcoin Suisse now since yesterday and they have located this one particular note which @BookofNick owns and claimed it was human error involved which didn't load it. They have told me the note is now loaded and perhaps @BookofNick could confirm it in this thread.

After that, assuming nobody else experienced similar issues, this matter could be considered closed & resolved.

[ChiBitCTy]

I've been in contact with Bitcoin Suisse now since yesterday and they have located this one particular note which @BookofNick owns and claimed it was human error involved which didn't load it. They have told me the note is now loaded and perhaps @BookofNick could confirm it in this thread.

After that, assuming nobody else experienced similar issues, this matter could be considered closed & resolved.

Glad to hear it, thanks for sharing hampz. Hopefully everyone else has checked their notes and everyone is issue free.’

[krogoth]

I've been in contact with Bitcoin Suisse now since yesterday and they have located this one particular note which @BookofNick owns and claimed it was human error involved which didn't load it. They have told me the note is now loaded and perhaps @BookofNick could confirm it in this thread.

After that, assuming nobody else experienced similar issues, this matter could be considered closed & resolved.

   Good to hear and hopefully that is the only one.

[BookofNick]

I've been in contact with Bitcoin Suisse now since yesterday and they have located this one particular note which @BookofNick owns and claimed it was human error involved which didn't load it. They have told me the note is now loaded and perhaps @BookofNick could confirm it in this thread.

After that, assuming nobody else experienced similar issues, this matter could be considered closed & resolved.

I can confirm that my unloaded 500 XTZ note is now loaded. Thanks for reaching out to them again, Hhampuz.