Last month I’ve made a deposit of 567 eos there and even today I haven’t got my money back. I called twice, I contacted support, but all of them tell me “we have escalated” and that they can’t provide me any details for security reasons. What security reasons? It is what they say when they have no reasons to lock your money and they give this reply and keep your money locked.
That's quite unfortunate for you. I have never used them before, but this is the problem with centralized exchanges. They can block and unblock accounts at any time they want.
Try Binance or Fybit. Binance does not block funds,
And who told you Binance does not block?
Fybit has no complaints at all so far, everything works great.
Maxxx07 is
an advertising shill or part of Fybit which is a shady practice. OP, Don't even bother considering using the unknown exchange.