Hello,
I am making this post to share my experience with Bitmain after-sales service.
To start, I bought an S17 pro 56th on 11/30/2019 from the Bitmain site.
The 01/11/2021 a card stopped working and I made a ticket on the Bitmain website.
I send my hashboard for around 90€ to Bitmain. They charge me $35 with bank tax to fix it. The 11/22/201 I received a dirty and low hashrate hashboard from them. I make a screenshot to see the difference between the hashrate before and after repair :
https://imgur.com/a/ZBZ6PAUI have sent many emails to Bitmain explaining the problem, but the best they can do is to offer me a coupon for the shipping cost to send it back again for repair.
I chose to keep the hashboard because I didn't want to waste my time with them anymore.
2 months after the same dirty and low hashrate hashboard stops working. I sent emails to explain the situation to Bitmain but this time they cannot offer me a coupon and ask me to pay 90€ for shipping and another 35$ for the repair.
Right now, I am waiting to receive another repair hash from Bitmain. I'm really worry about the condition of the card I will receive.
I hope this article can help people to use other service than Bitmain. I would like to know your own experience with them.
Are you satisfied about Bitmain after sale service?
