LTC CASINO Resolved.

[Pmalek]

Thanks for such a detailed reply and telling us your side of this story.

Our system has associated four accounts that we believe belong to the same person. This information was considered in the further analysis.

But according to your FAQ, having multiple accounts is not against the rules of LTC Casino, correct?

It came to our attention that in a short period of time, the player has won three maximum jackpots in the Power of Gods: Hades slot from the Wazdan studio. Given the low probability of such an event, we asked Wazdan to verify the results. The provider's statement suggests that only a few rounds have been analyzed. However, we do not rule out that a possible slot error may arise at longer distances, which were not examined in this case.

Considering how difficult it is to win jackpots in slot games, I agree that it looks suspicious if one player manages to win 3 times in relatively quick succession. I also understand your desire to investigate if everything was done in a legitimate way or if there is indeed an abuse by the player. Would you be OK with showing proof of the communication you had with the game provider about this particular incident and their reply to you? 

Presently, we keep expecting a more detailed response from the studio.

Have they made a promise to further inspect the rounds that the player in question played?

We cannot exclude the possibility that the provider may not be aware of the malfunction until it is pushed to conduct a more detailed analysis.

OK, that makes sense.

During our own investigation, we couldn't help but notice suspicious patterns in the player's activity. Firstly, the player has opened at least 4 accounts at LTC Casino. From the losing accounts, they contacted support and demanded a return of their deposits, threatening with reputational damages, as shown on the screenshot below.

Like I mentioned previously, there shouldn't be a problem owning multiple accounts on LTC Casino. But I don't see a reason why the player should get his money back. He gambled and lost. It's that simple. If he has a gambling problem, he should seek professional help. Threats like that certainly don't help his case.

Wazdan games have an autospin feature with a max limit of 1,000 spins. Thus, the player's presence is required to continue the game throughout the whole session, even using the feature. Given the length of the sessions and non-stop betting in one game, we suspect that the player could use specialized software to exploit a bug if there is any. What's more, players have to reactivate autospins manually, so we expect to see some delay between the autospin sessions. However, we do not see such a delay in the betting history. In other words, the game went on continuously for thousands of spins without any interruptions. It only confirms our hypothesis about some kind of software being used.

Is there absolutely no pause between those cycles of 1.000 autospins even by a few seconds? Let's say one autospin cycle ends at 17:05:44, does the next one begin exactly at that time or is there a few seconds difference between them. Can you provide proof of those claims by showing the betting history? 16 hours continued spinning without breaks and no pause between cycles sounds like an impossible task.   

The customer claims to be a UK player. Although we have no way to verify this claim, since we do not request documents as part of our standard procedure, we also question it. Our casino is inaccessible for UK IP addresses, while the player's login history shows completely different countries.

I am curious why UK players can't play on LTC Casino because according to your rules, there shouldn't be such restrictions. Anyone that doesn't reside in a country where crypto is prohibited is allowed to play on LTC Casino. 

While pressuring our support, the player also indicated that their Coinbase account was banned after playing at LTC Casino. Thus, the player violated the exchange rules and naturally got their account suspended. This had to happen eventually while playing at LTC Casino cannot be considered as a standalone reason.

That's not your fault even if that turns out to be the exact reason his Coinbase account got suspended. That's just one of the disadvantages of using a centralized exchange.

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[LTC Casino]

This means absolutely nothing. I always play only one/my favorite slot and sometimes even 30+h in a row.
Gamblers do that.. You are a casino.. If gamblers lose a lot of money in some slot they keep playing since eventually some bigger win should pop up..

Not so long ago another provider was exploited by cheaters, you may read here: https://bitcointalk.org/index.php?topic=5385638.msg59245546#msg59245546

Playing for 16 hours with not a second pause together with winning three jackpots is a bit suspecious.

But according to your FAQ, having multiple accounts is not against the rules of LTC Casino, correct?

Yes, that is correct. But please understand that we do not blame player in using multiple accounts. It is legal. We just find suspicious playing same slot from 4 different accounts at the same period of time and winning three jackpots in a row. That is the reason for investigation.

Is there absolutely no pause between those cycles of 1.000 autospins even by a few seconds? Let's say one autospin cycle ends at 17:05:44, does the next one begin exactly at that time or is there a few seconds difference between them. Can you provide proof of those claims by showing the betting history? 16 hours continued spinning without breaks and no pause between cycles sounds like an impossible task.    

Yes, no pause between spins. That is why we suspect using software. I have sent the file with his gaming history to administration of Casino Guru website where OP initiated complaint. They investigate it too, you may check there.

I am curious why UK players can't play on LTC Casino because according to your rules, there shouldn't be such restrictions. Anyone that doesn't reside in a country where crypto is prohibited is allowed to play on LTC Casino.  

UK players can play. Site is banned by UK but players may use VPN. We just have suspicions that player is from UK and played from UK by some reasons that I can not make public before we finish investigation. By the way, take a look at his language style. We do not care where is he from, but if he lies even in each small detail that makes some sence.



And ofcource it goes without saying that we will not hide any information after investigation will be finished, including official letters from the provider. Just give us some time to finish investigation.

[Pmalek]

Yes, no pause between spins. That is why we suspect using software. I have sent the file with his gaming history to administration of Casino Guru website where OP initiated complaint. They investigate it too, you may check there.

You could have provided the link, but never mind, I managed to find it. If anyone is interested, this is the link for the player's complaint on Casino Guru.

By the way, take a look at his language style. We do not care where is he from, but if he lies even in each small detail that makes some sence.

The player might live in the UK but not be a native speaker. I don't think bambolina's mother tongue is English.

And ofcource it goes without saying that we will not hide any information after investigation will be finished, including official letters from the provider. Just give us some time to finish investigation.

OP has no other choice than to be patient. If he has nothing to hide, that's what the investigation will hopefully show.

[ultraBTC]

First of all, not taking sides here, as we do not have all the information from both parties.

I want to point out some thoughts regarding the probability of such an event - 3 Jackpots in a time frame of 2 months. (with two jackpots in the range of a day).

As per previous posts, the OP played extensively for two months with multiple accounts + some sessions exceeding 16+ hours on only one slot game. And probably with ultra-fast speed feature, which Wazdan game provider offers. (with default/medium variance version, as I can see from OP screenshot)

Power of Gods: Hades slot from the Wazdan studio has a 3000xbet Grand Jackpot. With today's modern ultra-high variance slots exceeding a max of even 100k +  bet, this is not something considered extraordinary. (For example, one of the latest NL games has a 33333xbet max win, with a chance of 1:4million).

Now to the point, how many spins played OP on that particular slot? (including all four accounts - lifetime). With this information (including chances of a 3000xbet win given by Wazdan), I can easily calculate the probability of winning three times x3000 bet in two months.

I have seen two times 5000xbet wins in a few hours timeframe. Additionally, I have seen a player posting winner screenshots playing the Dead or Alive NetEnt game literally almost every single day (In the same range or even higher than 3000x bet size wins.) He played on multiple devices/multiple casinos reaching for a top-payout wildline.

But, all in all, as the number of spins is higher - theoretical RTP is/should be closer to the mean. It's just math. Winnings and losses should not be crucial for the casino. It's a number of bets/spins placed.

[bambolina]

Dear Ltc.

finally a reply. Thank you.

Firstly I would like to know why u have never sent an email to let me know that you were blocking my account for further check ups and explain the casino procedure?
Surely transparency is what your casino strives for so my question is why u just block my account and did not even let me know?

It has been almost 3 weeks now that my account is close and u have never reply to one of my emails, i would also have a copy of all the ID transaction  have made between all my 4 accounts.

Yes i did open 4 account but i never used them all together and u very know that as u can simply check as i did put the previous account in time out as your chat operator refused to closed my accounts and when i confronted him because of the danger of exploiting vulnerable players i was told ruthlessly to just don't play as the casino wont close your account. .. unless the player wins than for sure they close it!

The piece of screenshot was taken out of context as i was denied the closure of my account  and if u were not happy with that complain you could have close my account or banned my Ip as  you did once i have won lots of money, i guess it was convenient for you to have a player playing so much money not stop and losing constantly.

Perhaps you should offer a  reality check time and re offer the time out break option which u have removed now but u did have it as all my account except the last one was put by me in time out as every time i was loosing constantly i took a break and never ever use more than one account once, you know that and imply otherwise will not change this as i have a prove of my time out requests and this was simply the reason why i open 4 accounts.

Also you are making a big deal that i have played the same and only slot for a very long time, and yes this is true and i have not read in your casino rules site it was forbidden,i  always play the slot i like and the reality is very sad and simple i kept playing because i have lost well over 15k and you know it and i was trying to get some money back.

it's extremely sad that your casino did not raise a single issue till i was losing and making tons of deposit and  without a piece of evidence i m treated like a criminal even tough the game provider run the checks already.

I have sent another email to the provider and i am curious to see what they have to say as i m so sure i have done nothing wrong and would be interesting to see what they say.

Btw i have not written all over the internet but only two forums and only because the management refuse to reply to one single email. i would have spare you that if u would have acted like other casinos which is with transparency.

Also since this is a public forum i would like  you to email me all the transaction i have made in my accounts with the block chain Id since you have blocked my account .

Lat but not least i would like to know if you have a telegram account as i was contacted by a copper member privately and advised to contact @LtcCasinoSupport for help and i was asked for my Id and 5% fee upfront an the person in that chat said was the son of the casino owner. I have all the screenshots of this chat as the person was extremely rude and i would love to believe they are scammers and they are using the telegram i wrote, please check it out as someone in this forum sent me this telegram contact and i refuse to believe that is a genuine contact as i never heard of pay 5% fee prior to unblock my account, im happy to send you the whole chat as it was shocking.


Anyways if you could kindly give an ETA of when my money will be paid i would really appreciated.It has been almost 3 weeks now and i would like to know what other investigations u have to make as i did use only one slot  and had the winning the week  you close my account.
I am not tech savy but if anyone in this forum can advise how long a  casino should take to verify if i have made or used a bug or a trick software? Unfortunately im too ignorant and if anyone could advise it would be immensely appreciated.

All am asking you is transparency as u sold your casino as the most fair casino in the web but so far in my experience you are anything but fair.

Hopefully you will deliver what your promise to players.

Best regards.


One last thing.

You have wrote : [/quote]

We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot. read my reply on previous page pls, it will be clear for you. 

Why u allowed multiple accounts ?
Why u have removed the time out options?
Would the bitcointalk community want  a prove that my last 3 accounts where under time out and i couldn't access those account as need to take a break.
Would it be the case that you did offer initially a time out break to see like you cared about vulnerable players but allowing multiple account would allowed players to play again?
Let's be really honest here LTC casino, you can't make rules and play them against honest players because they won money as it was never an issue the opening of this accounts as it was never an issue i have played one slot only ( some players do have favorite slots and i did not find a single rule that i couldn't).

Also again i would love to repeat myself and i am not denying that i played a very long time with the same slot as i hopped and wanted to prove myself that i would have won eventually.

Perhaps you should add an option that after a while the player account gets a cool off time to protect them and also the casino in case they win a jackpot as in my eyes the main problem is to payout this big win, and it might not be big for you but is life changing for me especially all the money i have lost in your casino.

All i am asking is transparency as  such behavior give crypto casinos a bad name and making assumptions without proving a tricked the system is playing wrong.

Why would i be so strong about this if i cheated, i am so confident u will never find a thing as i did not cheat i simply chased my loses and God made a miracle.

This means absolutely nothing. I always play only one/my favorite slot and sometimes even 30+h in a row.
Gamblers do that.. You are a casino.. If gamblers lose a lot of money in some slot they keep playing since eventually some bigger win should pop up..

Not so long ago another provider was exploited by cheaters, you may read here: https://bitcointalk.org/index.php?topic=5385638.msg59245546#msg59245546

Playing for 16 hours with not a second pause together with winning three jackpots is a bit suspecious.

But according to your FAQ, having multiple accounts is not against the rules of LTC Casino, correct?

Yes, that is correct. But please understand that we do not blame player in using multiple accounts. It is legal. We just find suspicious playing same slot from 4 different accounts at the same period of time and winning three jackpots in a row. That is the reason for investigation.

Is there absolutely no pause between those cycles of 1.000 autospins even by a few seconds? Let's say one autospin cycle ends at 17:05:44, does the next one begin exactly at that time or is there a few seconds difference between them. Can you provide proof of those claims by showing the betting history? 16 hours continued spinning without breaks and no pause between cycles sounds like an impossible task.   

Yes, no pause between spins. That is why we suspect using software. I have sent the file with his gaming history to administration of Casino Guru website where OP initiated complaint. They investigate it too, you may check there.

I am curious why UK players can't play on LTC Casino because according to your rules, there shouldn't be such restrictions. Anyone that doesn't reside in a country where crypto is prohibited is allowed to play on LTC Casino. 

UK players can play. Site is banned by UK but players may use VPN. We just have suspicions that player is from UK and played from UK by some reasons that I can not make public before we finish investigation. By the way, take a look at his language style. We do not care where is he from, but if he lies even in each small detail that makes some sence.



And ofcource it goes without saying that we will not hide any information after investigation will be finished, including official letters from the provider. Just give us some time to finish investigation.

Just for your information i  live in the Uk since 2002, i am not from the Uk but i work and live here and that shouldn't be an issue since i have rights to live in this country or your casino discriminate legal immigrants?
I have absolutely not issue to prove my identity and i offer that already  as it might stop your weird statements and assumptions.

Or are you telling only English people from Uk can play, am i missing something in here?
I have legal rights to live in the uk, or you think i travel to gamble in the Uk?? i am very confused by your statement.

it appears to me that you are moving from the main issue is to prove that i have cheated the game and in 3 weeks you haven't be able to prove it even after the game provider did the checks and you know why??

i did not cheated. You are making it sound so weird that a gambler players one slot only or plays for so many hours??


I have won a small jackpot when i first signed in few months ago and lost it all, an the last two to be honest i was amazed but htey were i think one day to another and yes it is true i played long hours. 16 hours straight? I don't think so but again i am not going to lie i play long hours hoping to win more with the max bet.

welcome to the gamblers world where we lose money but we live in hope to win.

Why don't you share the game history and the amount of money i have deposited in you site in two month that will make my case more credible and you assumptions less credible.

I do accept the investigation as i have nothing to hide but not slender. u can dig and dig but eventually u will have to come to terms i did not cheat and pay.



All   i am asking this casino is to not invent stuff and please share what the game provider replied.
I have wrote to them also and hopefully they will reply soon.

Funnily enough the game provider replies to me but the managers of this casino never even bothered to send me an email to let me know they were doing an investigation they just blocked my account with my money  and acknowledging me only because i made this issue public.

Most fair casino in the net...not.








[moderator's note: consecutive posts merged]

[Pmalek]

@bambolina
The previous reply made by the casino representative suggests that all the proof will be made public once the investigation ends. They have asked the game provider for more details regarding the rounds you played. According to the rules (that you agreed to when you signed up), such investigations can take up to 3 months. Hopefully, you won't have to wait that long.

I don't understand your fixation on the time-outs. You have mentioned multiple times that the staff refused to close your accounts or put them on time-out. Let's not kid ourselves. That wouldn't have stopped you from creating other accounts on LTC Casino or somewhere else. Only a strong attitude not to gamble can stop you from wasting money like that.

Don't trust anyone contacting you in private over PM claiming to be person X. I seriously doubt that the person who contacted you has any connection to the casino. The site's support page doesn't list any Telegram account or other social media accounts. Their is only a live chat and email support. Don't fall victim to such scams. Someone figured that you have plenty of money and you are desperate, so they want to take advantage of that.

Do you have any comments on the casino's claims that there are no breaks between your autospin cycles? They said not even a second. One round of 1.000 spins ends and another starts immediately for 16 hours apparently. 

[bambolina]

@bambolina
The previous reply made by the casino representative suggests that all the proof will be made public once the investigation ends. They have asked the game provider for more details regarding the rounds you played. According to the rules (that you agreed to when you signed up), such investigations can take up to 3 months. Hopefully, you won't have to wait that long.

I don't understand your fixation on the time-outs. You have mentioned multiple times that the staff refused to close your accounts or put them on time-out. Let's not kid ourselves. That wouldn't have stopped you from creating other accounts on LTC Casino or somewhere else. Only a strong attitude not to gamble can stop you from wasting money like that.

Don't trust anyone contacting you in private over PM claiming to be person X. I seriously doubt that the person who contacted you has any connection to the casino. The site's support page doesn't list any Telegram account or other social media accounts. Their is only a live chat and email support. Don't fall victim to such scams. Someone figured that you have plenty of money and you are desperate, so they want to take advantage of that.

Do you have any comments on the casino's claims that there are no breaks between your autospin cycles? They said not even a second. One round of 1.000 spins ends and another starts immediately for 16 hours apparently.  

the only reason i mentioned the time out was to explain that i put each account i open in time out to stop gambling and i never used more than account  together as they are making it sound, that would be suspicious but i did not use not even once more than account at the same time , this  is the reason i open 4 as i took breaks between each account. and i can share the confirmation email of each account that i blocked myself.

The telegram chat was advised by a member of this site suggesting this telegram chat but as soon the guy on the chat acted like a crook and ask me 5% fee i smelt scam and left the chat, screenshoted the convo to be safe.

Regarding the break with the autospin i never use autopsin, not even once, i kept playing , 16 hours to be honest im not sure , but i did play a lot and in  all truth my mother had a stroke and gamble was numbing my pain so i kept playing for not thinking. I was long time without gambling and i was an i am in a  lot of pain in my soul, so yes  i did gamble for a crazy amount of hours , 16 without a break im not sure as i spend days like a zombie as i couldn't visit her.

I'll be happy for the casino to share my game history as maybe some people with some expertise can help. I did not cheat for sure and the first jackpot i won it when i first sign in  2 months ago , it wasn't very big but didn't last long as lost all the money again.

The last two did happened a day close to each other one was 300 an the last one 900 as i maxed out the bet and played even more as some gamblers are delusional and they think they will win forever , if the casino didn't block my account i would probably would have lost all the money again as the very first one as in one point i reached 100ltc and lost it all again as you can't time out yourself anymore and the max withdrawals is 15ltc per day so easy to play it all again.

I  am  a bad looser but not a cheater, i will not accept the slender of being called cheater because i did not cheat. i could think exactly the same about them since i know i didn't cheat and i find the whole situation absurd .

Hopefully the game provider will be able to clarify the matter and perhaps the casino manager will finally send me an email and congratulate for my wins.


My question is why the casino is not bothered when the players plays for a crazy amount of hours and lots of money but suddenly  find it peculiar if they win?
I honestly would have thought casino have some degree of technology to detect bugs or trick software.

The game provider run the check that they requested, they confirmed that to me via email, if there is more to be done so be it, but what i would appreciate from the casino is transparency  and if they make assumption to have facts to back them up , fortunately they won't be able as i know they can't prove something that i didn't do , but they can't treat people as criminal without proving that they are guilty.

Before now i never won anything and this is the first time i actually won something and actually big which will be helpful to look after my mother medical bills i truly believe God must have been looking after me in this time of grief.

I just wish some casino owners would treat people as humans and not cash cows that after they take everything they throw you away.

Yes, no pause between spins. That is why we suspect using software. I have sent the file with his gaming history to administration of Casino Guru website where OP initiated complaint. They investigate it too, you may check there.

You could have provided the link, but never mind, I managed to find it. If anyone is interested, this is the link for the player's complaint on Casino Guru.

By the way, take a look at his language style. We do not care where is he from, but if he lies even in each small detail that makes some sence.

The player might live in the UK but not be a native speaker. I don't think bambolina's mother tongue is English.

And ofcource it goes without saying that we will not hide any information after investigation will be finished, including official letters from the provider. Just give us some time to finish investigation.

OP has no other choice than to be patient. If he has nothing to hide, that's what the investigation will hopefully show.

Yup, i am not English as one can see by the way i write in English but I do live in the Uk and i have rights to live here. I am not sure why this would be an issue for the casino as its an anonymous casino and i am playing in a country where gamble is allowed.

I am more than happy that my game history has been shared with the casino guru rep as i have nothing to hide and if casino want to share every single blokchain transaction of every penny i have deposited it would show how genuine i am as a cheater wouldn't have  spend so much money  if they had a magic wand to make appear jackpots.

And the first jackpot wasn't close to the last two almost  two months passed before i won the last two, but yes the last two were maybe a day close to each other but with different bet amount as started to do max bet once i won 300LTC.


It is unreal that i actually won two jackpots so close to each other but again i played no stop as the money i have lost was too much and i kept chasing my loses.

[shasan]

this is strange, most of the posts he deleted are from 2020, maybe it was a case in which he didn't see hope anymore

I agree with you partially that Op has deleted his/her post/posts as there was no chance to get any positive effect on that case. And I think OP creates post/posts to blackmail of that site. OP may think if I create scam accusation against them then I may get few money from them as they might be afraid about their reputation.

Op created 4 accounts which is unnecessary. If they can block one account then why they will not others??

[Pmalek]

the only reason i mentioned the time out was to explain that i put each account i open in time out to stop gambling and i never used more than account  together as they are making it sound, that would be suspicious

Unnecessary information. You became suspicious because you played the same slot on all of your accounts and now they are investigating if some unlawful activities happened.   

The telegram chat was advised by a member of this site suggesting this telegram chat but as soon the guy on the chat acted like a crook and ask me 5% fee i smelt scam and left the chat, screenshoted the convo to be safe.

Do you want to share the name of that person? Would be good to check his reputation and/or reasons he would suggest something like that.

I  am  a bad looser but not a cheater, i will not accept the slender of being called cheater because i did not cheat. i could think exactly the same about them since i know i didn't cheat and i find the whole situation absurd .

You are being investigated. A verdict hasn't been made. I don't think the casino called you a cheater. They are suspecting that you might have cheated and/or used some automated software.

My question is why the casino is not bothered when the players plays for a crazy amount of hours and lots of money but suddenly  find it peculiar if they win?

Because they like taking money, not giving it away. All casinos do. LTC Casino finds it peculiar that you won 3 jackpots because it's not an easy thing to do.

fortunately they won't be able as i know they can't prove something that i didn't do , but they can't treat people as criminal without proving that they are guilty.

Then you have nothing to worry about. Be patient until the investigation is over.

[bambolina]

the only reason i mentioned the time out was to explain that i put each account i open in time out to stop gambling and i never used more than account  together as they are making it sound, that would be suspicious

Unnecessary information. You became suspicious because you played the same slot on all of your accounts and now they are investigating if some unlawful activities happened.   

To be honest if i like a slot i always play the same one and i did win a small jackpot at the beginning when i first signed  in  and i simply thought was a lucky one. The investigation is fine by me as i understand is a lot of money but what upset me is the unnecessary assumptions, the thuth will come out but of course i have doubts about the casino. Again i never won anything so i never found myself in this situation.

The telegram chat was advised by a member of this site suggesting this telegram chat but as soon the guy on the chat acted like a crook and ask me 5% fee i smelt scam and left the chat, screenshoted the convo to be safe.

Do you want to share the name of that person? Would be good to check his reputation and/or reasons he would suggest something like that.

The guy who sent me the Ltc telegram chat is called Koil, and apparently  he suggested me the telegram chat because he was going through a similar problem like me, when they asked me for 5% fee and i found it suspicious i told this Koil and asked him if they ask money too and he said they did and not to give any money and then he told me he stopped responding. Conversation turn up a but sour as he started to say that from my post people where calling me a scammer and i found the whole thing very strange as is why would u suggest me a telegram chat in the first place and then admit that they were trying to scam you too once i told you that the person in this telegram chat sounded like a crook and he called name? The plot thickens as is all very weird.

I  am  a bad looser but not a cheater, i will not accept the slender of being called cheater because i did not cheat. i could think exactly the same about them since i know i didn't cheat and i find the whole situation absurd .

You are being investigated. A verdict hasn't been made. I don't think the casino called you a cheater. They are suspecting that you might have cheated and/or used some automated software.

The way as the whole issue has been handled made me feel like the are treated me like one, and none should be treated as guilty till proven otherwise.

My question is why the casino is not bothered when the players plays for a crazy amount of hours and lots of money but suddenly  find it peculiar if they win?

Because they like taking money, not giving it away. All casinos do. LTC Casino finds it peculiar that you won 3 jackpots because it's not an easy thing to do.

This to be honest i find it too as that never happened before to me , i have read of people winning jackpots but unfortunately never happened to me before.

fortunately they won't be able as i know they can't prove something that i didn't do , but they can't treat people as criminal without proving that they are guilty.

Then you have nothing to worry about. Be patient until the investigation is over.

So far since they replied to my  posts and they also sent the game history to the other forum i feel a bit more reassured as if there is transparency and communication it should be all ok. 

First of all, not taking sides here, as we do not have all the information from both parties.

I want to point out some thoughts regarding the probability of such an event - 3 Jackpots in a time frame of 2 months. (with two jackpots in the range of a day).

As per previous posts, the OP played extensively for two months with multiple accounts + some sessions exceeding 16+ hours on only one slot game. And probably with ultra-fast speed feature, which Wazdan game provider offers. (with default/medium variance version, as I can see from OP screenshot)

hi there, i would like to specify that i never used more than an account together. i have played always with one account at time. i opened 4 accounts but every time i played the previous account was put on max time out , so the reality is that every time i have played there was only one account active.


Power of Gods: Hades slot from the Wazdan studio has a 3000xbet Grand Jackpot. With today's modern ultra-high variance slots exceeding a max of even 100k +  bet, this is not something considered extraordinary. (For example, one of the latest NL games has a 33333xbet max win, with a chance of 1:4million).

Now to the point, how many spins played OP on that particular slot? (including all four accounts - lifetime). With this information (including chances of a 3000xbet win given by Wazdan), I can easily calculate the probability of winning three times x3000 bet in two months.
that would be interesting to know as i played so much and there must  be some kind of mathematical probabilities.

The max bet option was used after i won the second jackpot as i had 300ltc and i could play more, it was never all the time and  the first jackpot wasn't a big amount. Thats the reason i have won the biggest one as i was on max bet.

I have seen two times 5000xbet wins in a few hours timeframe. Additionally, I have seen a player posting winner screenshots playing the Dead or Alive NetEnt game literally almost every single day (In the same range or even higher than 3000x bet size wins.) He played on multiple devices/multiple casinos reaching for a top-payout wildline.

But, all in all, as the number of spins is higher - theoretical RTP is/should be closer to the mean. It's just math. Winnings and losses should not be crucial for the casino. It's a number of bets/spins placed.

[moderator's note: consecutive posts merged]

[Slow death]

this is strange, most of the posts he deleted are from 2020, maybe it was a case in which he didn't see hope anymore

I agree with you partially that Op has deleted his/her post/posts as there was no chance to get any positive effect on that case. And I think OP creates post/posts to blackmail of that site. OP may think if I create scam accusation against them then I may get few money from them as they might be afraid about their reputation.

Op created 4 accounts which is unnecessary. If they can block one account then why they will not others??

Is very strange indeed, but according to LTC CASINO. they allow people to have many accounts, I don't understand that. most of the conflicts I see here on the forum is precisely because people complain and casino owners say they are using too many accounts, but at LTC CASINO things seem to be different, they allow too many accounts, I also don't understand why people need it have many accounts

[bambolina]

this is strange, most of the posts he deleted are from 2020, maybe it was a case in which he didn't see hope anymore

I agree with you partially that Op has deleted his/her post/posts as there was no chance to get any positive effect on that case. And I think OP creates post/posts to blackmail of that site. OP may think if I create scam accusation against them then I may get few money from them as they might be afraid about their reputation.

Op created 4 accounts which is unnecessary. If they can block one account then why they will not others??

Is very strange indeed, but according to LTC CASINO. they allow people to have many accounts, I don't understand that. most of the conflicts I see here on the forum is precisely because people complain and casino owners say they are using too many accounts, but at LTC CASINO things seem to be different, they allow too many accounts, I also don't understand why people need it have many accounts

precisely!

If they do not like that, they should simply forbid that. also my account were put in time out with the max time and only when i was ready to play again i open a new one, i never play with more than one account and they must have check that as my accounts were blocked.

As the way has been described it sound like i was using all the account together which is not the case anyways.

I think the investigation if they had people tricking them is fair , again they are taking very long considering i only play one slot and i did not play for 2 months constantly i took breaks too.

[Pmalek]

Is very strange indeed, but according to LTC CASINO. they allow people to have many accounts, I don't understand that. most of the conflicts I see here on the forum is precisely because people complain and casino owners say they are using too many accounts, but at LTC CASINO things seem to be different, they allow too many accounts, I also don't understand why people need it have many accounts.

I don't see a problem in having multiple betting accounts unless you are abusing Welcome Bonuses and other benefits that are meant to be for one person each. There is also no advantage of having them. The only reason OP had multiple accounts is because he placed the old ones in some sort of timeout. I assume you can't gamble with them when you do that.

But like I mentioned above. This is not an issue of having multiple accounts and OP should stop mentioning that. The LTC Casino rep only did it to highlight that they noticed similar patterns on all of those accounts. They all played the same slot, but that's not a problem. They are trying to figure out whether or not the jackpot wins are legit or if there was any foul play.   

[Slow death]

They are trying to figure out whether or not the jackpot wins are legit or if there was any foul play.

the question I ask myself:

Why are they taking so long to finish this investigation? I don't believe they have hundreds of clients with a lot of problems that they have to investigate and that's why they're taking a long time to investigate the OP case.

how long does the OP have to wait longer to know the results of the investigation and how we can have proof that the investigation will be honest?

[Mahdirakib]

But like I mentioned above. This is not an issue of having multiple accounts and OP should stop mentioning that. The LTC Casino rep only did it to highlight that they noticed similar patterns on all of those accounts. ~

The representative of LTC casino mentioned that

We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot.

LTC Casino has suspected the use of multiple accounts as ‘possible attempt of cheating’. There is no problem for being a residence of UK, LTC casino aren't going to ask you (OP) to verify your identity. They don't need the information that why you are living in UK and where are you actually belongs to. They only need time to check and verify your bets fully. These verification process takes long time as it depends on the game provider.

@bambolina, kindly stop making the long replies here. Those aren't going to increase the speed of this investigation. We (the forum members) will keep our eyes on this accusation.
@LTC Casino, up to 3 months for the investigation is a bit long time. OP is desperately waiting to see the end of this process. Can you provide any short estimated time to complete the investigation?

[Pmalek]

Why are they taking so long to finish this investigation? I don't believe they have hundreds of clients with a lot of problems that they have to investigate and that's why they're taking a long time to investigate the OP case.

The length of the proceedings doesn't depend solely on the casino. It depends on Wazdan - the game provider. They have said that Wazdan has only verified a couple of the rounds that OP played. LTC CASINO has asked that his entire history gets checked because they are suspicious. My guess it that as soon as the game provider sends them the data they need, we will have more info on the case.

The representative of LTC casino mentioned that

We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot.

That is true. All the accounts they found allegedly show similar patterns, so they are suspecting that OP used automated software or something worse. The words that should be highlighted are suspecting and possible. 

@bambolina, kindly stop making the long replies here. Those aren't going to increase the speed of this investigation.

I agree. And please stop posting multiple posts in a row. You are just increasing the workload of the forum administration who has to merge your replies into one post. You can quote multiple people in the same post just like I did here.

[bambolina]

Why are they taking so long to finish this investigation? I don't believe they have hundreds of clients with a lot of problems that they have to investigate and that's why they're taking a long time to investigate the OP case.

The length of the proceedings doesn't depend solely on the casino. It depends on Wazdan - the game provider. They have said that Wazdan has only verified a couple of the rounds that OP played. LTC CASINO has asked that his entire history gets checked because they are suspicious. My guess it that as soon as the game provider sends them the data they need, we will have more info on the case.

The representative of LTC casino mentioned that

We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot.

That is true. All the accounts they found allegedly show similar patterns, so they are suspecting that OP used automated software or something worse. The words that should be highlighted are suspecting and possible. 

@bambolina, kindly stop making the long replies here. Those aren't going to increase the speed of this investigation.

I agree. And please stop posting multiple posts in a row. You are just increasing the workload of the forum administration who has to merge your replies into one post. You can quote multiple people in the same post just like I did here.

Thanks for the advice i'll do that . didn't know long post could have been an issue. Apologies for that.

I have not worries about the game provider  finding an automated software or something even worse as u said, they will put light in the matter if they are really doing the checks.

As long the casino does  the things honestly i am safe. There is not way in earth they can find anything illegal from my side, i wouldn't fight it i was in the wrong.
Again the two jackpot between a day was a surprise to me as well but i simply thought was due the amount of hours and money i have spent and luck.

[bambolina]

Hello, Dear Player and Forum Members


Sorry for late reply - last days I was busy with replying OP's threads all over internet. So, regarding the issue.

LTC Casino constantly strives to provide the most user-friendly experience in the world of crypto gambling. Therefore, we ensure instant payouts according to the limits stated in our Terms and Conditions. As you have noted, you enjoyed the same treatment with your previous winnings at LTC Casino. We also do not require verification, as we consider it a crucial aspect of a crypto casino.
 
Unfortunately, it makes LTC Casino attracting not only to genuine players but also to fraudsters who seek to exploit vulnerabilities, such as game bugs, that may arise through no fault of ours. In exceptional circumstances, we reserve the right to conduct an investigation for up to three months, as stated in our rules. However, this does not mean that the investigation will necessarily take that long, as we have no intention to unduly withhold players' winnings.

LTC Casino has paid out much larger amounts in the past and continues to do so. Still, we believe that in the current state of affairs it would be appropriate to conduct a more thorough investigation since the confluence of factors has led us to doubt. We will be glad to start paying out winnings as soon as we make sure that there is no fraudulent activity on the customer's part.

We employ an anti-fraud system following global online gambling standards. As you may know, no software is devoid of bugs, including online casino games. It's in our best intentions to equally protect ourselves and our players.

Our system has associated four accounts that we believe belong to the same person. This information was considered in the further analysis. It came to our attention that in a short period of time, the player has won three maximum jackpots in the Power of Gods: Hades slot from the Wazdan studio. Given the low probability of such an event, we asked Wazdan to verify the results. The provider's statement suggests that only a few rounds have been analyzed. However, we do not rule out that a possible slot error may arise at longer distances, which were not examined in this case.

Presently, we keep expecting a more detailed response from the studio. We have disabled all Wazdan games at LTC Casino pending the investigative findings. Although the provider insists that there was no malfunction during the specified rounds, we consider this measure reasonable based on our previous experience.

Recently, LTC Casino fell victim to a group of scammers who exploited a bug in Felix Gaming slots. Back then, the provider also initially refused to acknowledge any problems with its software. It only became apparent to them several months later after the bug was identified in more casinos. We understand that providers may be reluctant to recognize fallacies, given that it entails reimbursements, damage to reputation, and other risks. As of today, LTC Casino does not support Felix Gaming and Wazdan titles.

We cannot exclude the possibility that the provider may not be aware of the malfunction until it is pushed to conduct a more detailed analysis. It is our understanding that the provider's own investigation is currently underway, as we requested detailed information about the player's bets two weeks ago and still waiting for the answer.

During our own investigation, we couldn't help but notice suspicious patterns in the player's activity. Firstly, the player has opened at least 4 accounts at LTC Casino. From the losing accounts, they contacted support and demanded a return of their deposits, threatening with reputational damages, as shown on the screenshot below.



Subsequently, the player used one of the accounts from which they had previously blackmailed LTC Casino to obtain information about the payout in the question. This serves to reconfirm that the accounts belong to the same person.

More importantly, from all the accounts, the player participated in the same game, namely Power of Gods: Hades, without any exceptions. To be clear, only from the last account they placed about 50 thousand bets, while the length of individual game sessions exceeds 16 hours.

Wazdan games have an autospin feature with a max limit of 1,000 spins. Thus, the player's presence is required to continue the game throughout the whole session, even using the feature. Given the length of the sessions and non-stop betting in one game, we suspect that the player could use specialized software to exploit a bug if there is any. What's more, players have to reactivate autospins manually, so we expect to see some delay between the autospin sessions. However, we do not see such a delay in the betting history. In other words, the game went on continuously for thousands of spins without any interruptions. It only confirms our hypothesis about some kind of software being used.

We continue to analyze the betting history and await a detailed response from Wazdan. Nevertheless, from what we can perceive now, the behavior of this player drastically differs from the usual gaming activity of other players at an online casino.

Furthermore, the same player has created several dozen complaints against other casinos on gambling forums, trying to reclaim their deposits under various pretexts, including blackmail, like in our case. Most of these complaints were rejected as unfounded by the administration of the respective websites.

The customer claims to be a UK player. Although we have no way to verify this claim, since we do not request documents as part of our standard procedure, we also question it. Our casino is inaccessible for UK IP addresses, while the player's login history shows completely different countries. The player's writing style on online forums and in live chat further confirms our assumption. Although we are not in a position to discriminate against any player and treat all customers equally, this makes the matter even more suspicious.

While pressuring our support, the player also indicated that their Coinbase account was banned after playing at LTC Casino. Please note that Coinbase terms prohibit any transactions for gambling purposes. You can find numerous complaints from Coinbase users who had their accounts blocked for the same reason. Thus, the player violated the exchange rules and naturally got their account suspended. This had to happen eventually while playing at LTC Casino cannot be considered as a standalone reason.



As always, we are glad to pay out any legitimate winnings and regularly do so, setting high standards for the crypto gambling industry. However, we have every reason to believe that we are dealing with an individual or group of individuals trying to profit from exploits and other dubious practices at online casinos. We are continuing our investigation and will make an appropriate decision based on the results.

Have you notified the LTC casino account on Bitcointalk and made them aware of this thread? If not, I think you should do that.

He did not.

Strange that he doesn't pay for advertising here on the forum and doesn't run a signature campaign here on the forum and keeps posting to promote his site. I'm not accusing him of anything, but I'm wondering if he has enough money to pay players who win a high amount of money

We are not running signiture compaign because I see how it works - crowd of members is jumping from thread to thread posting some abrakadabra without reading previous posts and replies. I may show many examples even from our casino's thread. We do not want to take part in this spam conveyor.

We are paying even bigger winnings on daily basis. Look at my reply on complaint. This issue is under investigation.

There's a previous thread where the gambler told he won 550.000 Doge ltccasino big win in Booming games assuming he didn't comeback to the thread, he's fine or just paid shills.

That player was proved scammer. It was confirmed by gaming provider Felix gaming.

AFAIK this casino is really anonymous, means you don't have to submit KYC, can using multiple accounts, VPN etc. So if they ask you to provide such requirements, it just defeat their own rules.

We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot. read my reply on previous page pls, it will be clear for you.

[moderator's note: consecutive posts merged]

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Re: LTC CASINO NOT paying winnings . 1496 Ltc to be paid

Today at 03:38:33 PM

    #39

@ltccasino its now 3 weeks since  you have locked my account,  is there any sort of updates or Eta time you can give me regarding your investigations.

What the game  provider said about it regarding a rough time, if u could let me know ibwould really appreciate  it.

Thank  you.

[Pmalek]

I don't think much has changed in the two days since your last post in this thread. Do you have reasons to believe that something has happened in the meantime? The last post on the Casino Guru forum suggests that your data has been sent to the responsible rep in the complaints department.

I can only repeat what I have understood from reading their previous response. The ETA time depends on the investigation and data they receive by the gaming provider. LTC Casino can't possibly know how long that will take. Wazdan might send the requested details tomorrow or in 2 months from now. Put pressure on Wazdan to submit the complete history of all the rounds you played on LTC Casino. That's what LTC casino wants to see and investigate.

[bambolina]

I don't think much has changed in the two days since your last post in this thread. Do you have reasons to believe that something has happened in the meantime? The last post on the Casino Guru forum suggests that your data has been sent to the responsible rep in the complaints department.

I can only repeat what I have understood from reading their previous response. The ETA time depends on the investigation and data they receive by the gaming provider. LTC Casino can't possibly know how long that will take. Wazdan might send the requested details tomorrow or in 2 months from now. Put pressure on Wazdan to submit the complete history of all the rounds you played on LTC Casino. That's what LTC casino wants to see and investigate.

Firstly they did not ask in the past few days  to their game provider as they received the first checks from Wazdam  after week one that i have won therefore i am asking to know if they know how long it takes normally since they said is a normal procedure.

The game history at casino guru was sent few days ago, but not at wazdan , or maybe you know something i do not know and i am not sure why me asking the casino would really bother you as every-time i write something you seem really bothered.

It has been 3 weeks i have won and i personally do not know how long this sort of investigations work as never found myself in a situation like that and of course the situation is stressful and i shouldn't be made feel like i am doing anything wrong, and the casino said this a standard procedure for them.

I actually already sent an email to wazman and they haven't replied yet , thank you very much and not worries i am on it as this is a lot of my money so understandably you might not understand how i am feeling about it.

Thanks for your compassionate words once again.