Premium review and suggestion spreadsheet # 16
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Good morning/afternoon evening, this is a summary of my impressions using the [banned mixer] to mix a quantity of $50 in BTC as accorded to the campaign terms.
My review will be organized in this next order which are the topics I found to be more important when having my first experience with this service:
1. Who I am (Client profile)-Firstly, let me to tell you about myself as an user and my previos experience with cryptocurrency, so you have an idea about what others like me may think about your service:
- I am in my mid 20´s
- I have about 2 years using Bitcoin
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I have never used a mixer before (This is important)
- I have used webs and services which required trust (Binance, Bitrefill, etc...)
- I know most of the terms necessary to use crypto currency and signed messages.
2. First Impression- My first impression when entered the website (home) it was positive in general, the page has a good color selection for a light theme (White-Blue), the contents were well organized and the drawings/artwork used blends properly with the colors. However, I think the implementation of a night/dark-mode for the webpage is necessary: as a person which prefer to use dark modes I felt the light of my computer made my eyes tired while using Unijoin after a while. I am sure future users would appreciate the implementation of a dark mode (make the dark mode button easy to find).
After having my first impression I did not jump into de mixing right away, I felt like exploring the website a bit to give you more information you may find useful to improve your service.
3. Contact-When an user has a problem the first thing they may try to do is to get in touch with the team behind the product, I was expecting to find a page with an email address or something similar, I felt kind of impressed to realize Unijoin has a section more pulished and functional (I like the fact you can either type a name or let the site to generate one).
I did not try to interact with the team through this channel to see how they are supposed to reply to the user but I assumed it would open a windows which will be on stand by mode while waiting for a reply.
In general this section was okey I would make a couple of changes:
- Add a short explanation of what will happen once the user sends an inquiry, perphaps adding a (?) button like the ones I have seen around on other sections. So the user will know what to expect.
- It would be nice if you had a business email address in case some company, blockchain explorer or coin project wanted to contact you to make bussiness. I am aware you use the same formats for inquiries like this one, but perhaps would be convenient to separate costumer service from business opportunities a bit more, in my opinion it would look a bit more professional. If you dont in order to preserve privacy, then it is understandable.
4. Donations- I noticed Unijoin accepts donations. This made me feel confused: usually when a commercial webpage o crypto service is making money with their operations they do not show a donation address, actually this is the first time I have seen this, and I believe it hurts a bit the image of professionalism of Unijoin, since this is something a charity/non-profit web would do. I would suggest to:
- Briefly clarify what are the donations for, instead showing it without context. Something like "
If you like Unijoin, consider to donate to improve our services/servers/interface/etc". Using a (?) button.
- Maybe call it a "Bitcoin Tipping address" instead a donation address.
5. Pricing- Not much to comment on the pricing 1-3% sounds fair to me and the fact the fee is randomly generated helped the feeling of fairness and security.
6. FAQ- The FAQ are okey, but they need to be re-organized in priority order. For example, the legality of coin mixers, the coins supported by Unijoin and the type of BTC addresses supported by Unijoin are among the first things a newcomer would like to know, but these FAQ are mixed with more complex/situationals questions that advanced users may ask. I would suggest:
- Reorganize the FAQ so the questions asked by newbies are in the beginning of the section and the FAQ become gradually more complex/situational as one scrolls down, for example:
1. What is a coin mixer?
2.Are coinmixers legal?
2.What coins are supported by Unijoin
3.What bitcoin addresses are supported by Unijoin?
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x. Can I use Tor to access Unijoin?
etc
7. Language (Spanish)- I am a spanish native speaker and when I realized Unijoin has several languages available, I took the liberty to check the quality of their spanish translation, which is important when someone does not english and only spanish.
I found the Spanish of the website to be understandable enough a bilingual person like me, but I am afraid the translation is a bit far from being professional, this could confuse possible new users that do not know english.
When translating to Spanish is important to define whether the webpage is supposed to use a casual style or a formal style of writting, in this case I could not easily identify which aproach is Unijoin trying to go for.
- Fortunately for Unijoin, not all the texts are affected by this and in the most of the cases it is only necessary to make some small corrections per paragraph to make it completely correct in the eyes of a native speaker of Spanish.
8. Feedback section- I did not find a section of reviews or feedback. The crypto world is a place of scams and sometimes the difference between a potential customer and an actual costumer is a link to Trustpilot or a well-known/legitimate place to find positive experiences from others which helps the potential costumer to decide to participate on Unijoin.
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After all this deatils mentiones i moved onto the mixing itself:
a) Operation details- I found the interface to enter my address quite intuitive, also the system of distribution is quite easy to use!. In general this step is very good I don't much to say about it.
I completed the Catpcha with no trouble.
b) Terms- The presentation of the terms are quite straight forward, not much to say here. I appreciated Unijoin clarified once again the fees associated with the use of their services.
c) Send coins- I liked the fact Unijoin shows the time left to send the satoshis and the fact they give 24 hours, which I believe it is quite good, so users can send their funds with no rush, preventing possible mistakes.
- After sending the satoshis there was a minor delay between sending and Unijoin actually detecting the transaction, but I assume this is normal. Overall, no problem with this step.
d) Mixing coins- I liked the animation used in this step, however I would be ideal if Unijoin showed the time left for the coins to be ready in a more explicit way (in a similar way with the time left during the second step, sending) instead making users to scroll down to find the information and the time left.
- I downloaded the letter of guarantee which I assumed it was important to identify my mixing operation among others, the format was json, I expected it to be a pdf or something similar.
e) Done!-And thats it. It was a good experience, once again we are showed our personal code for future mixings.
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To finish, I would say that my experience in general with Unijoin was about 4-4.5/5. The service works as intended and even a new user like me as able to figure out how to use it approperly, which means it is user-friendly.
If Unijoin manage to polish some rough edges and fix minor details which i have already mentioned in this review, i am sure they will manage to become a 5/5 mixer.
I would personally use this service again if I needed to.
