Trezor exporting Transaction history error

[TheBeardedBaby]

It is again this time of the year when the Scandinavians shall do their tax reports and again there are issues with the exporting the transaction history for the past year in csv file.
First choosing the period for the report is really hard to do. If you try to navigate trough the months and years it always goes back to today's date.
That's not so big issue, I just type the dates I want so it's workaround.
But when you come to the export menu and try to export the data into CSV ... it goes to infinite loading.

I updated the suite, updated the HW it self (trezor one) to the last versions and it's still the same.
Tried trough the web based suite.
Changed the PC, tried both solutions and still the same

I see i'm not the only one having this problem, and the support is ... 0. They say it works with them, change the computer, WTF!

At the end I'll do it manually.

Anyone else having this issue with Trezor One?

[witcher_sense]

Anyone else having this issue with Trezor One?

I have a hunch that your Trezor One wallet works as intended. It is the Trezor Suite wallet that doesn't want to work properly, which results in it refusing to present your transaction history in the correct format. Instead of switching to another computer or another OS or another hardware wallet, I would recommend you find a more reliable software wallet that has the feature of importing history in a CSV format. For example, you can do so in Electrum wallet by clicking Wallet>History>Export>CSV. It will create a file for you in which there will be all the required information such as transaction hashes, value in bitcoin, fiat value, date, and time of transactions.

[Pmalek]

According to their documentation, you can export the data in different formats. If it doesn't work is CSV, have you tried changing it to PDF or JSON? Besides that, does your transaction history contain hundreds of transactions that could cause the software to lag and freeze? Maybe leave it be for like 30 minutes and see if it will finally get there. Have you tried it quarterly? Or divide the data in two and download the first part of the year separately from the second part.

[TheBeardedBaby]

It looks like even tho I have selected the period for which to list the transactions, there are all the transactions listed there since the beginning and the system is trying to export all of them.

For the past year I have no more than 15 transactions so it should not be a problem to export them in a file.
In total I have no more than 130 transactions, and this also should not be a problem to be processed.

It's not working with the other formats either.

[Pmalek]

Looks like a bug in the transaction export function. Are you sure there isn't another step you missed? A tick or something that can easily be overlooked at first, but which is essential to get the system to export only the transactions for a give timeframe. I remember facing similar issues on CoinMarketCap when I tried to get data for certain period and no matter how many times I tried it didn't work properly. Turns out I just didn't do it properly.

Maybe post a screenshot of how you are doing it. Cover your personal details of course. Someone who has Trezor Suite could than jump in and offer advice.   

[SFR10]

But when you come to the export menu and try to export the data into CSV ... it goes to infinite loading.

I updated the suite, updated the HW it self (trezor one) to the last versions and it's still the same.
Tried trough the web based suite.
Changed the PC, tried both solutions and still the same
~Snipped~
Anyone else having this issue with Trezor One?

I have no issues with exporting data in all of the available formats and it's worth mentioning that you can export your data without connecting the Trezor One to your PC ^{[make sure the "remember" function on Trezor Suite is checked for that wallet, then try the export function again (perhaps it's conflicting with something)]}. Have you checked if both of your PCs are fully updated?

[TheBeardedBaby]

But when you come to the export menu and try to export the data into CSV ... it goes to infinite loading.

I updated the suite, updated the HW it self (trezor one) to the last versions and it's still the same.
Tried trough the web based suite.
Changed the PC, tried both solutions and still the same
~Snipped~
Anyone else having this issue with Trezor One?

I have no issues with exporting data in all of the available formats and it's worth mentioning that you can export your data without connecting the Trezor One to your PC ^{[make sure the "remember" function on Trezor Suite is checked for that wallet, then try the export function again (perhaps it's conflicting with something)]}. Have you checked if both of your PCs are fully updated?

Everything is updated windows, software, firmware, just everything. I even turned off the antivirus.
Let me know one thing, if you choose a range, from date to date, are only those transactions for this period listed below or there are the transactions since the beginning?
I have a fresh installed PC and I'll check it on that one when I have the time.

[SFR10]

Let me know one thing, if you choose a range, from date to date, are only those transactions for this period listed below or there are the transactions since the beginning?

Only the transactions for that particular period of time will remain in that section, but the same thing doesn't apply when I export them ^{[all of them are included]}.
If you're still keeping one of its previous version files, you can try downgrading the Trezor Suite temporarily ^{[I've done it before when I was dealing with another issue and it worked]}.
^{Note: Make sure everything is backed up!}

[dkbit98]

@TheBeardedBaby can you tell me what is your exact Trezor Suite application version?
I just tested it myself and everything worked just fine with exporting transactions in my case, both individual and all transaction, in all three formats (csv, pdf, json).
Maybe this issue has something to do with the operating system you are using (appImage should work fine with Linux), but you can also try connecting Electrum wallet with Trezor and export all transactions from there.

[TheBeardedBaby]

So I left the process running for a while. When I came back, I got this:



@dkbit98 The version is the latest one : 22.3.2
Different browsers, same issue.
For info: I have the Trezor Bridge installed long ago on all the computers I tested the issue.
I think I will try on a fresh installed PC and I'll let you know.

This is where it ends > rolling the green loader...

[dkbit98]

The version is the latest one : 22.3.2
Different browsers, same issue.

You don't need to use any browser or bridges, just download application from official website/github and install it to your WiNd0ws operating system.
I can confirm that latest version for Trezor Suite is v22.3.2, so that is not the problem in your case.
It's well known fact that windows updates can mess up many applications and I think this could be your problem as well.
I did some search for that render process terminated oom, and it looks process is using a lot of memory, so checkout task manager to see what's happening.

One alternative solution you can try testing, install any Linux operating system on USB stick and boot it up on your computer.
Then download Linux version of Trezor Suite AppImage and start it (you may need to install one more package), connect your Trezor device, import seed words, and try if exporting transactions works.
I would suggest fully switching to Linux but I won't force anyone to do it.

[TheBeardedBaby]

So, I got the last ubuntu distro on a usb drive, got a laptop running the live distribution and installed the Suite again. Took another cable, I know it's not relevant but just in case, and tried to export the transactions...

We are rolling now for 10 mins... nothing... just loading.

It's not that bad laptop, i7 4th gen. with 8gb ram.

I start thinking maybe I do something wrong. It's so stupidly easy that you cannot make a mistake but here are my steps so let me know what I do wrong.

After I open the suit I go to my accounts and then just go to the "..." and then "export to PDF".

This is how I'm testing it right now. It's just keep rolling.

How long time it takes to get file done?

Just for info, it's a Legacy Segwit account.

[SFR10]

So I left the process running for a while. When I came back, I got this:

https://i.imgur.com/tf54ub2.png

Looks like it has something to do with being "out of memory"... Have you tried monitoring the memory usage upon clicking any of the export buttons?

Took another cable, I know it's not relevant but just in case, and tried to export the transactions...

If it's not a data cable, it might not work ^{[I don't have one to test]}.

After I open the suit I go to my accounts and then just go to the "..." and then "export to PDF".
~Snipped~
How long time it takes to get file done?

This shouldn't take longer than a few seconds, but sometimes I have to refresh my PC in order for it to appear on my desktop.

[dkbit98]

So, I got the last ubuntu distro on a usb drive, got a laptop running the live distribution and installed the Suite again. Took another cable, I know it's not relevant but just in case, and tried to export the transactions...

If same thing is happening both with wiNd0ws and Linux than I am starting to think you are having some hardware related issue, maybe with your memory, and I wrote before that error you are facing means you are running out of memory.
Maybe try temporary replacing or removing one of the RAM slots from your laptop and see if anything changes, or try monitoring system resources with and without Trezor Suite and other applications running.
Last step would be contacting Trezor support, to see if they can help you somehow, or try using totally different computer with that USV stick (old laptop, old dekstop, etc.).

How long time it takes to get file done?

It was instantly in my case, worst case it should be few seconds.

[TheBeardedBaby]

I deal with computers (hardware) on daily basis.
I have tested this issue on different physical computers, they have no hardware issues guaranteed.  
The last laptop ran Memtest86 like 3 days ago.

I did the test on the following systems>

PC : Intel(R) Core(TM) i7-9700K, 16 GB RAM, SSD, 100Mbit Fiber
PC : Intel(R) Core(TM) i7-2700K, 32 GB RAM, SSD, 80Mbit Fiber
Laptop: Dell Precision M2800, Intel Core i7 4810MQ, 8GB ram, SSD, 100Mbit fiber. (just removed a failed 8 GB RAM a few days ago, waiting for replacement). Fresh Windows installation, Live Lunux installation.
Laptop: Some Lenovo with i5 and 8GB RAM

Maybe I forgot to mention it, Depending on the RAM it takes approx 60-80% of the RAM, after clear restart. I don't think it's the RAM.
I'm running applications with much higher requirements like Autodesk Inventor with complicated drawings on those so I see no reason for all that is happening.

Regarding the cable, on the first PC I use it without the trezor wallet connected.

If this continues, I'll boot an old server with 64GB RAM and 4 Xenons and see how it will perform there.
I just wanted to export it before I go to a vacation tomorrow, so I can do my tax report while I'm traveling, but no.

If I had enough time I probably would not start a thread, just troubleshoot it myself but...

Thank you guys for the help.

Seems like i'm not the only one here > https://forum.trezor.io/t/exporting-to-csv-json-pdf-just-hanging-in-trezor-suite/3764

[TheBeardedBaby]

A little update. Today I tired to export the transaction history again and it worked. 

I didn't do anything since the last time I tried. No updates, no upgrades. The last time i tried I just gave up went on vacation, came back yesterday and today everything is working.
What I did was to open the Trezor Suite and went directly to export the transaction history in JSON format. I took no more than a second. Then I exported in PDF and at the end in CSV.

I have no idea what was wrong back then. Now it's working.