24casino1.bet

[DiscountSupplier]

Hi,

The casino 24casino1.bet owes me £2266 as a withdrawal.
Yesterday was the 60th business day since i started the withdrawal process, and they didn't completed it yet.
Their terms are saying that it should take 7-21 business days, however the customer support always says " have patience, it ll be completed soon ", which seems like a joke to me already, its the same message everyday for 60 days and nothing happens .
I tried contacting their authorities, even messaging curacao public persons, nothing happened.

I'm wondering if anyone had a similar experience with a cyprus/curacao casino.

Is there something I could do about it? Are there any legal entities that could make them pay my withdrawal ?
I even tried using Revolut Chargeback option, but they said they can't chargeback due to mastercard guidelines.

Anyone knows a solution to this situation please?

[BitcoinAccepted]

Most of the gambling sites here are curacao based gambling site I think contacting authorities won't do much if you are just alone, I am actually not sure what could be the right or your next step but I think this topic should be in scam accusation rather than here even though it s gambling related topic.

[Saisher]

The casino 24casino1.bet owes me £2266 as a withdrawal.
Yesterday was the 60th business day since i started the withdrawal process, and they didn't completed it yet.

You should create or moved this thread to the scam section where it is the right place to post together with all your proves and screenshots of your evidence.

Their terms are saying that it should take 7-21 business days, however the customer support always says " have patience, it ll be completed soon ", which seems like a joke to me already, its the same message everyday for 60 days and nothing happens . I tried contacting their authorities, even messaging curacao public persons, nothing happened. [/quote]

What made you play in this casino, this is not a popular casino, no thread here, this is the first time I read about this casino, it's very risky playing in an unknown and new casino especially if you are playing with a huge amount

Is there something I could do about it? Are there any legal entities that could make them pay my withdrawal ?
I even tried using Revolut Chargeback option, but they said they can't chargeback due to mastercard guidelines.

I hope you can find a way but there are casinos that scammed people with the much larger amounts but these casinos still refuse to pay their players.

Does anyone know a solution to this situation please?

One of the things that you can do is to upload your evidence in the scam section there's a possibility that the thread will reach them and hopefully, they settle this case, and people will be warned not to play here.

[ScamViruS]

Hi,

The casino 24casino1.bet owes me £2266 as a withdrawal.

Are you aware of any valid reasons why they withheld your funds? Because you haven't shared any kind of information yet why you are facing this problem. It will be easy for everyone to understand what this matter is if you share all the information here. If you share screenshots of how you talked to their support and how they responded to you, you will understand what kind of problem you are actually facing.

[coin-investor]

OP we are trying to help you better lock this thread and go to  the scam section and follow this format Scam Report Format (Use it to make scam reports properly)

This will strengthen your case and established them as a scam casino, you may not get your funds back but at least you can help people from falling from this casino.

You can also include where and how you find this casino and what made you play to give newbies the truth about playing in a new casino.

[DiscountSupplier]

I am not sure how to move the thread, and can't find that scam board you are speaking about. If a moderator thinks I posted somewhere inappropriate, please move it.


In regards to reasoning, no, they don't have any reason, it wasn't aggressive gambling either, the maximum bet was buying bonuses on 1-2 euros.
I followed their terms, I didn't do nothing wrong, they refuse to elaborate why it takes so long and they always answer in templated messages.  

https://gyazo.com/c0cc8206d928b2fff01cc19eb60645be (I'm the one asking the questions)

This is the message I've been receiving for the past 40 days over their terms time limit.
They always say that they'll contact the team, send reminders, etc, but nothing happens.


What can I do about it ? Is curacao's law that bent that they are immune?

[Maslate]

7-21 business days? What? I think that is not a legit gambling site, most of the legit gambling sites would only need 24 hours to process a huge withdrawal. Personally, I have not heard of the gambling site name, if you have all the evidence to accuse this site of scamming, you should make a scam accusation as suggested by the above user.

[Tellek Garing]

As suggested by other on the comment section here you need to move the thread to scam accusations with more valid proofs to back up you claim because from what you posted you did not share any valid evidence to back up you claim that 24casino1 try to withheld you translation over 60 days just make screen shot of your account and withdrawal timestamp.

That will help us more to get a first hand information about what you saying.

[DiscountSupplier]

I'm not sure why do I have to prove that I have an withdrawal with them.
The purpose of this discussion is find solutions and see if other faced issues with Curacao/Cyprus casinos withdrawals.


In regards to moving the thread, please stop advising me if you're not a moderator.

[acroman08]

it's my first time hearing about the casino. anyway, would you mind sharing any screenshots of your deposit, withdrawal request, conversation with their support, etc...? just like what the above post said, it would help your case.

Is there something I could do about it? Are there any legal entities that could make them pay my withdrawal ?
I even tried using Revolut Chargeback option, but they said they can't chargeback due to mastercard guidelines.

Anyone knows a solution to this situation please?

if they continue to stall your withdrawal request you can try bringing the issue to their license provider. I also suggest trying to post this issue on other gambling forums to ask for more advice.

EDIT:

I'm not sure why do I have to prove that I have an withdrawal with them.
The purpose of this discussion is find solutions and see if other faced issues with Curacao/Cyprus casinos withdrawals.


In regards to moving the thread, please stop advising me if you're not a moderator.

this forum has encountered people creating false allegations against casinos before that's why we tend to ask for evidence.

[decodx]

I am not sure how to move the thread, and can't find that scam board you are speaking about. If a moderator thinks I posted somewhere inappropriate, please move it.

You can move your thread by selecting the "Move Topic" option which you can find in the lower left corner of the screen, below the entire content.



You can find the Scam Accusations board here: https://bitcointalk.org/index.php?board=83.0

[Eureka_07]

<snip>

Hello there,
 
I do really think that you wouldn't be able to get your funds. If you have any chance, I guarantee you, it is very slim. This casino is a pure scam. They do not allow withdrawal... 7 to 21 days for a "normal" withdrawal is bullsh*t processing day, still unacceptable even for large-money withdrawal.

Check these reviews from other users that was scammed by that casino in Truspilot.
CasinoGuru also has bad review for it. Fake games. Unfair ToS.

And these 5 different deposit bonuses of them is just a bait. Keep your money away from this casino.

[Eternad]

Why the heck you deposit huge amount of money on a Casino that is not trusted. It didn't have a license and the overall feature looks lile poorly done. Reporting this issue to cyber crime division on your local authority is the best thing you can do since the support itself is not replying on your concern.

At this point, Consider your money as loss since Casino has no physical address or license that you can get to sue them. Be honest OP, Do you really deposit that amount or you just get it by playing there bonus scheme that requires you to deposit a certain amount?

[DiscountSupplier]

I deposited around £800, no bonus scheme because I am not a fan of wagering, and won £2266 . 
I was totally ignorant for not verifying trustpilot or other websites.


What troubles me is that they are able to do this and get away in 2022? Isn't Curacao a regulated country at all ?



PS: Thank you all for the responses, if someone has actual solutions I would love to hear them.

[noormcs5]

Hi,

The casino 24casino1.bet owes me £2266 as a withdrawal.
Yesterday was the 60th business day since i started the withdrawal process, and they didn't completed it yet.
Their terms are saying that it should take 7-21 business days, however the customer support always says " have patience, it ll be completed soon ", which seems like a joke to me already, its the same message everyday for 60 days and nothing happens .
I tried contacting their authorities, even messaging curacao public persons, nothing happened.

Never heard of this casino. Why do you wanted to play at a casino which have no reputation ?
Have you read their terms and conditions before depositing at the site ? No reputed casino will take 21 days for withdraws. Even the minimum 7 days wait period in withdrawal is the first sign that this casino will scam you.
I am afraid £2266 wont be returned to you and you can take this as a lesson for you to be careful in future.

[gantez]

This is unfortunate to having such amount of money being locked in there without better promise to release it. I wish you luck but it is looking a lost money and wasted effort that you made in 60 days. Never to play in untrusted casino again

Be honest OP, Do you really deposit that amount or you just get it by playing there bonus scheme that requires you to deposit a certain amount?

This doesn't matter if Op made bonuses to increase, played to be lucky to win or making the deposit but important to know it is his efforts that gave such money to him. I think he can show proof and move thread to scam accusation.

[Wexnident]

What troubles me is that they are able to do this and get away in 2022? Isn't Curacao a regulated country at all ?

Afaik getting a Curacao license is REALLY easy, so it isn't really the best method in trying to identify whether a casino is trustworthy or not (It can be, but it should be limited to only a small part of the decision since there's still casinos under them that are reputable afaik). The license itself is pretty lenient on the requirements afaik, so it's the best one to get for startup casinos (and scam casinos) to get.

On that note, you can file a complaint by clicking the Curacao license icon the site has which will lead you to their license details. Scroll down a bit then you can see a complaint form that you need to fill up. You might need supporting details later on though in case they decide to contact you and verify stuff about the complaint.

[Slottie]

I never understood why people bet on those shady ugly casinos with a retarded domain name and after they are amazed because it's a scam.

[boris singer]

The lack of valid information and some evidence that has not been submitted makes us unable to comment further. Because as much as possible, you can share the image link so we can see how this problem started, like conversation proof etc.

There are still many reputable casinos with all the guarantees of good waiters but you are in a hurry to deposit too much money into the casino. Next time you want to bet, try to search carefully for all the information about the casino. To be honest, I didn't use the casino you mentioned and never heard of it.

[judeafante]

I deposited around £800, no bonus scheme because I am not a fan of wagering, and won £2266 . 
I was totally ignorant for not verifying trustpilot or other websites.


What troubles me is that they are able to do this and get away in 2022? Isn't Curacao a regulated country at all ?



PS: Thank you all for the responses, if someone has actual solutions I would love to hear them.

I don't think there are solutions many scam sites are still operating even though they have scammed a lot fo people this is a new casino and there's a possibility that we will read this casino scamming their players.

Better for OP to make the accusation legit by uploading his proofs without it it's still hearsay and a false accusation, I hope OP will listen and do what we are recommending, OP should also think of other people, he may not get the amount but at least he can help stop the casino from scamming more people.