Cash out issue with FortuneJack Casino

[MasriAx]

Hi everybody,

I decided to write a post here because I am finding myself in a situation in which I feel really worried and helpless.

EDIT:
SINCE FEW OF THE ANSWERS POINT OUT TO THE FACT THAT FORTUNEJACK IS A WELL RESPECT ONLINE CASINO, I WILL SAY IT AT FIRST.
I AM NOT GIVING A DEFAMATORY WITNESSING ABOUT MY EXPERIENCE WITH THEM. IT IS JUST AN ISSUE I AM FACING AND I DON'T KNOW HOW TO SOLVE

A couple of days ago, I registered on FortuneJack casino and deposited in ETH about 300$, which I lost.
Since they have bonuses for the 2nd and 3rd deposit I decided depositing again, always in ETH, about the same amount. Magically, I won more than 5,000$. I cashed out 4300$, then 500$ after some more winning, always using ETH. I lost the remaining 1,000$ left in my account but was overall obviously happy about the experience.

I was actually waiting to receive the cash out to deposit again for the 3rd bonus but it has been now the 3rd day in a row than I am unable to receive the money I won.

At first, they asked me to proceed with the KYC verification, which is totally reasonable and I instantly did. In the morning they approved my identity verification and informed me by email that the payment would be processed shortly. Never received it.

When I asked for some explanation on the 2nd day, they told me that there is an issue with the ETH transactions, but it would be fixed during the day.
Never received it.

Today is the 3rd day and I was informed by email that the issue would be fixed during the day but, again, never received it.

The customer support always promptly replies in the chat but they are unable to give me any help whatsoever.
Since the issue is with the ETH transactions, I asked for some option, for instance to cash out in a different crypto currency, accepting any converting ratio they would choose, not possible. They told me the transaction was already processed and the issue lies in the ETH network. I then asked for a hash transaction ID, but they told me they don't have it.
I asked to cancel my withdrawal requests, let me play and eventually cash out in a different crypto currency. Not possible.

I am not here to talk bad about the casino or to give a defamatory feedback but I start to feel worried about the whole thing.

Can somebody please advice me how to proceed? I saw FortuneJack has also account here promoting his services, can anybody from the team let me know how we can fix this issue?

Thanks

[Agbe]

Since they are responding to your chats, I will still advise you to wait a bit.  Really this days to my end I have network challenges. The network I am using to browse for about 2 days now no network. It was today the network came and it is very slow. Probably they are facing some technological challenges. I do not think it will be possible for you to withdraw it from another BTC address.. because the cash has already been sent to the address you provided. But the transaction is not successful they have to revive the money to your account by then you can use another wallet to do the transaction.

But if the thing is persistent, you can proceed to scam and accusation Board and lay down the complain there with enough evidences, screen shot of the transaction, reason of the transaction which you have mentioned. And other images of evidence.  But I still believe Fortune Jack  is a reputable company in this forum. So I am still appealing to you to calm down.

[dothebeats]

You can go and ask your query here: https://bitcointalk.org/index.php?topic=774929.10780

It is not self-moderated so all your posts will not be deleted and will be entertained very easily. It's weird that a casino such as FJ is having problems on withdrawals less than $10k even though they're of the biggest casinous out there. Flooding them in chat will likely result to you being ignored and banned for spamming so it's good that you raised it hear. Perhaps it's some just issues on their part and nothing really major, but yeah try contacting them on the link I provided and see if you'll get this resolved soon.

[MasriAx]

Since they are responding to your chats, I will still advise you to wait a bit.  Really this days to my end I have network challenges. The network I am using to browse for about 2 days now no network. It was today the network came and it is very slow. Probably they are facing some technological challenges. I do not think it will be possible for you to withdraw it from another BTC address.. because the cash has already been sent to the address you provided. But the transaction is not successful they have to revive the money to your account by then you can use another wallet to do the transaction.

But if the thing is persistent, you can proceed to scam and accusation Board and lay down the complain there with enough evidences, screen shot of the transaction, reason of the transaction which you have mentioned. And other images of evidence.  But I still believe Fortune Jack  is a reputable company in this forum. So I am still appealing to you to calm down.

Thank you for the advice, I also believe it's somewhat weird that for this amount such issue is going. I will follow your advice and be a bit more patient.

You can go and ask your query here: https://bitcointalk.org/index.php?topic=774929.10780

It is not self-moderated so all your posts will not be deleted and will be entertained very easily. It's weird that a casino such as FJ is having problems on withdrawals less than $10k even though they're of the biggest casinous out there. Flooding them in chat will likely result to you being ignored and banned for spamming so it's good that you raised it hear. Perhaps it's some just issues on their part and nothing really major, but yeah try contacting them on the link I provided and see if you'll get this resolved soon.

Thank you, I totally will. And follow your advices as well.

[yayayo]

They have been active on the forum for a long time and if you ask me they have also built a solid and reliable reputation over the years. They are also quite active with promotions on the forum. And more importantly, they are active on the forum and can solve your problems directly with them here as well. This often works even more powerfully than via the helpdesk of the site. But it is possible that they will still help you via email. Several issues have already been resolved through the forum. A PM to Fortunejack seems like the best choice right now.

ya.ya.yo!

[Eureka_07]

<snip>

This is actually my first time reading something like this for FortuneJack. I know they ask for KYC quite often, but I thought they will process it as soon as possible. What might be the problem with the ETH network that the withdrawal took so long?
I'm sure they will resolve it. It has to be resolved, unless they want their reputation to get some mess. You should give proofs though. They'll resolve this in no time.

[fiulpro]

Problem with the ETH network?
Well I haven't had any probelms with the network or whatsoever, I do think if the transaction was processed they should be able to provide you with the confirmation and you can track it as well. The only probelm with the network I see is the surge of fee that is almost transient I hope. Other than that I recommend you to :
1. Keep talking
2. Open a scam accusation thread only if they don't reply to you on the form personally first.
3. Provide details and more information on your case, most probably provide SC and proof
( Don't worry the casino is not a scam for sure and they would be able to assist you better, I think there might be some issues which the chat assistant might not have a hang of)
"There are casinos you should worry about, fortune jack is not one of them."
Hopefully your problem would be solved asap.

[MasriAx]

Thanks a lot everybody for your responses. I do believe they are legit and I shouldn't be worrying more than I already am.

I took all the screenshots already. Is there a way to post them in this thread or maybe better to wait for the issue to be fixed in a hopefully nice manner?

I reinstate that I am not accusing them about any wrongdoing atm, it is just unbelievably weird that a transaction that takes 3 to 5 minutes is now taking 3 days after several confirmations I received about it.

[khaled0111]

I took all the screenshots already. Is there a way to post them in this thread or maybe better to wait for the issue to be fixed in a hopefully nice manner?

You can upload the screenshots to an image hosting website such as imgur.com then post the links here.
But I don't think there is any need for this since you are not accusing them of any thing yet and hence you don't have to prove anything. You will need to do this if you decide to create a scam accusation thread.

Since they didn't give you the transaction id then most likely they didn't process your withdrawal request yet because of a problem at their end (wallet down for maintenance)!

[nakamura12]

Fortunejack won't get their reputation bad just because of a withdrawal issue. I'm sure fj will pay you once they fix the issue on their end so just wait patiently and you'll surely get paid. Once a gambling site really wanted their reputation to uphold then paying their gamblers is one of a must. Just contact them on what dothebeats provided and ask about the update on your withdrawal situation, just don't do it many times. You can start a scam accusation thread if you didn't get paid at all but atm, all you can do is wait.

[naira]

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

[MasriAx]

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

Thanks for your input, I am not really understanding all that you say but can tell that the answer to number 1 question is: 3 to 5 minutes. That's how long it usually takes for an ETH transaction to be processed.

[naira]

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

Thanks for your input, I am not really understanding all that you say but can tell that the answer to number 1 question is: 3 to 5 minutes. That's how long it usually takes for an ETH transaction to be processed.

I hope you get the withdrawal soon. Don't worry FortuneJack won't lose your money. they are here to be the best casino. Nothing to worry about. Always keep in touch with support so that the problems you face continue to be monitored. Let us know if your withdrawal is complete. If you haven't posted support here on this thread then please take some time to get things done https://bitcointalk.org/index.php?topic=774929.0

[TimeTeller]

Thanks a lot everybody for your responses. I do believe they are legit and I shouldn't be worrying more than I already am.

I took all the screenshots already. Is there a way to post them in this thread or maybe better to wait for the issue to be fixed in a hopefully nice manner?

I reinstate that I am not accusing them about any wrongdoing atm, it is just unbelievably weird that a transaction that takes 3 to 5 minutes is now taking 3 days after several confirmations I received about it.

Maybe wait a lil bit because they are still replying on your case.
Also, if you want, you can send pm also to FJ account here - https://bitcointalk.org/index.php?action=profile;u=303298
He's just online today, so he will directly know your case and may process your withdrawal faster.
If you have not done any violation whatsoever, I believe you will get your withdrawal without a problem.
And maybe, move this to the gambling discussion board - https://bitcointalk.org/index.php?board=228.0

[DoublerHunter]

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

Thanks for your input, I am not really understanding all that you say but can tell that the answer to number 1 question is: 3 to 5 minutes. That's how long it usually takes for an ETH transaction to be processed.

^ It is different when you transfer ETH to a wallet than the exchange or a gambling casino that has a cold wallet, it takes time before it will process because they are very strict security features and a lot of confirmation before it will successfully process and those could be you are also safe from the double-spending process. I think you need to extend your patience, the bad thing is that FortuneJack did not inform you about this and that you need such time to wait before the transaction will be done.

[MasriAx]

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

Thanks for your input, I am not really understanding all that you say but can tell that the answer to number 1 question is: 3 to 5 minutes. That's how long it usually takes for an ETH transaction to be processed.

^ It is different when you transfer ETH to a wallet than the exchange or a gambling casino that has a cold wallet, it takes time before it will process because they are very strict security features and a lot of confirmation before it will successfully process and those could be you are also safe from the double-spending process. I think you need to extend your patience, the bad thing is that FortuneJack did not inform you about this and that you need such time to wait before the transaction will be done.

Yes, it is true I guess. I will be waiting and hopefully all will be fixed soon.
I will surely write the final update message once the payment is cleared.

[blockman]

Thanks a lot everybody for your responses. I do believe they are legit and I shouldn't be worrying more than I already am.

I took all the screenshots already. Is there a way to post them in this thread or maybe better to wait for the issue to be fixed in a hopefully nice manner?

I reinstate that I am not accusing them about any wrongdoing atm, it is just unbelievably weird that a transaction that takes 3 to 5 minutes is now taking 3 days after several confirmations I received about it.

It is better to send those screenshots if needed by the support. You don't have to make things complicated if they're continuously communicating with you.
If they've said that it's already processed then add some more patience and see if it will come into your account within the next day or two.

[roslinpl]

This is trusted exchange as compared to others casino.It had a very good reputation from most of the forum member.Because the forum member was not showing any issues like this before.Backjack was played by many of the forum users.I had not get any negative feedback from this .Before giving a feedback all should play and here feed

[jossiel]

Yes, it is true I guess. I will be waiting and hopefully all will be fixed soon.
I will surely write the final update message once the payment is cleared.

Just wait and they'll surely resolve your issue.

They're a reputable casino and has been there for so long. They won't mess up just because of the issue that you've brought them. They'll definitely have you satisfied by what's right according to their rules.

Keep us updated on what has happened when they've come to you finally and finally has solved it.

[perla]

As a gambler it is really frustrating that it would happen to you and we don't want to experience that. I am not sure whether there is really a problem with the Ethereum network but what I noticed is that they are trying to make excuse not to make your withdrawals since if they would only allow you they will let you cancel your transaction and asked to use other currency or network but I think they don't have convert option.