Hi guys, i've opened my account to report a scam case from online casino crashino .com
1.5 weeks ago i registered on crashino and played few time in crash. Later ive done 8 bets on turkey basket, from which 3 lost an 5 won. I recieved the void on all of those, with decision that this was manipulated. After that i decided to stop playing this casino and withdrawed the money, 5 days support members were tricking me and saying that my withdrawal is in process, and later on , that my bet history is being checked.
3 days ago i tried to login into my account and there was a message that my account got locked. After i wrote to support i got this message "Thank you for waiting, I am sorry to inform you your account is locked for breaching the terms and conditions. "17.2" and the amount was refunded to you". Ive asked how long will the refund process to my usdt adress will take, and got the answer that withint 72 hr i will get my money back. Today, as 72 hours past and no money seen, i tried to contact support again and this is what they wrote me. Here is all the proofs of my last chat with support member
https://imgur.com/a/5BJmsau ( Support member telling me that casino is unable to withdraw my money accordint to point 17.2 in rules, while 3 days ago they were saying that i will get my money back accordint to the same point
So basically, ive don 400$ deposit to this casino, won 15$ in crash, and now casino dont even want to give me back my deposit, despite the fact, that in previous chat with support i was told that i will recieve my deposit back in 72 hrs? Scamming clients is not good.
Genuinely hoping on resolving this issue and getting my deposit money back
