🕒 TRUSTDICE.WIN not confirming my withdrawal for 17 hours

[whoomps]

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem.  Customer service dont solve any problem. Customer service says same thing.

 I've never seen anything like this before

[Bitinity]

 I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

[whoomps]

I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

[Apocollapse]

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

From their Terms and Conditions, it's weird how someone using a site without check and read the TOS first. Does you withdraw a huge amount money? if it's huge then it's very normal since most casinos will need to manual check the withdraw to confirm it's not cheated from their system. The Trustdice representative isn't active since May 12, you can only hope to their live support.

5.1 While Trustdice.win will endeavour to pay out withdrawals immediately, some withdrawals may take longer than others. Trustdice.win shall try to pay out withdrawals within 1 hour, however in some cases, withdrawals may take up to 24 hours.
https://trustdice.win/terms

[btc78]

I've never tried trustdice before so I cant say anything related to how fast their withdrawal is? But based on their withdrawal terms, they say that withdrawal may take up to 24 hours for some cases. Once it is more than 24hours you can ask about it again to the live support. One thing you should realize is that not all casino offer instant/fast withdrawal so you should be patient enough to wait when you play in casino without instant withdrawal.

Where did you hear it could take 24 hours?
It also means that saying connect to live support can take up to more than 24 hours??

Either 24 hours or more , there is nothing you can do now but wait , though i am not a user of trustdice yet there are no active case against this site so I guess all you need to do for a while is wait for their confirmation about your withdrawals.
How much are we talking here ? though it is not important the amount yet if this involves big amount then some point must be consider .

and Also Hoping for the best and fast action from the team .

[Findingnemo]

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem.  Customer service dont solve any problem. Customer service says same thing.

 I've never seen anything like this before

Withdrawal and confirmation time are totally different which is the first thing you need to understand, most casinos uses batch system for withdrawal and also bigger the amount the longer the waiting time can be because of the verification the request undergo by the security team if there is any violation. The longest I waited for withdrawal to proceed in a casino is 20 hours so its okay, if it still in the pending for days then you can start accusing them for their actions.

[zuzie]

If I'm not mistaken it's been 26 hours since you posted this case for the first time. Have you still not received it?

It's probably been 17 hours since I gave the withdrawal order.

This caught my attention, as I haven't made a withdrawal that long.
2 days ago I also made a withdrawal, and it took more than 12 hours for me to receive it, but not on trustdice and it's not the casino's fault, because they sent it but the network was having problems at that time

It's been more than 24 hours, hopefully the trustdice representative can clarify here...

[whoomps]

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

 """  Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

[Maslate]

How much are we talking here by the way?

Honestly, I am not using this site as well, but for a withdrawal request that has passed 24 hours already and was not released, I think there's something wrong with the gambling site unless you have violated some of their TOS that force them to withhold your funds.

[YOSHIE]

I've never seen anything like this before

24 hours of waiting for a withdrawal is certainly a tedious time to wait, because I have never bet and made a withdrawal on the TRUSTDICE.WIN gambling site, for me I definitely have to ask which party made the mistake.

As I see, you have commented in their thread but no response from them yet, surely you must have anxiety in your withdrawal.

My advice, try PM @Coinbox1, and give him a detailed history of your withdrawals, hopefully he will see your PM as soon as possible and give you the best solution at the same time your money gets to your wallet quickly.

[whoomps]

I didn't violate anything. everything is clear.

 I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet.  I did not like this and I decided to request a withdrawal .

i already waiting

[naira]

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

 """  Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

As an active user in various casinos, I am not surprised by the long withdrawal process, it depends on where you play. The fact is that every casino has a different service. When you decide to play at a certain casino then you agree to all the rules. If you are not comfortable with the long withdrawal process, there are many lists of casinos with a reputation for fast withdrawals on this forum. There are still many casinos that you can choose from. Do not waste time until you complain about this and that.

[rhomelmabini]

So the story goes like this: You try their casino and deposit huge amount of crypto then take few bets of your beloved sport then at a glimpse you decide it's not good anymore and try to withdraw the money?

I think the Trustdice team is investigating this case because it concerns them the AML policy. It's just my guess for the longer withdrawal process from your account. Good luck!

[ethereumhunter]

I didn't violate anything. everything is clear.

 I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet.  I did not like this and I decided to request a withdrawal .

i already waiting

From your last reply, the customer support says:

The message they sent me was as follows;;;;;

 """  Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

Your withdrawal amount is big so they need to check everything to make sure that you do not use any illegal things. Maybe I am wrong but just imagine if you are the owner of the site. If there is anyone who wants to withdraw big money, will you allow that person to get his money without your verification and make sure everything is okay? I bet you would not do that because we need to make sure that we do not make a mistake by sending the money to that person. So I suggest you have more patience and let them work. If they are really legit, they will send your money to you.

[salad daging]

I didn't violate anything. everything is clear.

 I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet.  I did not like this and I decided to request a withdrawal .

i already waiting

I think you have to wait until the withdrawal is complete, maybe the team suspects your funds when you deposit and then make several bets and withdraw large amounts, even though it doesn't violate the rules, maybe the TRUSTDICE team makes efforts to check your account more strictly.

I know waiting is tedious but what @Apocollapse quotes to see the TOS is that TRUSTDICE takes 24 hours or more for withdrawals to complete.

[Bitinity]

I didn't violate anything. everything is clear.

 I decided to try this place. I love taking tennis bets. I lost once, won once. There are almost no pre-match tennis bets. When the match starts, they add it to the bulletin.anyone can check. There is no roland garros pre match bet. I love combined bet.  I did not like this and I decided to request a withdrawal .

i already waiting

It is clear now that you have some special cases here:
1. Your withdrawal is considered as a huge amount so it takes longer time to process which is common thing to happen.
2. You made a deposit and made 2 bets only (1 lost, 1 won) then request a withdrawal

There are terms related to your cases above:
1. Trustdice has a limit or max amount to withdraw per day which is $5,000, is your withdrawal more than $5,000?
2. Trustdice has a term that deposit need to be wagered 1x before players request a withdrawal, have you wagered 1x of your deposit amount?

[sunsilk]

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

 """  Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

They can really do the manual process if the amount is quite big, well, if you don't mind how much is your withdrawal request? Is it about thousands to hundreds of thousands that they have to audit and confirm manually?

If you can give that figure to us if that's not a problem for you then there's really a need for them to delay your request because it's part of their protocol that huge amounts have to be checked before processing.

[Chato1977]

Now 24th hours.

Sorry for the minor miscalculation. I contacted again.

Although they had said before that they could not contact the withdrawal team , he said that he has now contacted them . I don't know if it's right or wrong.

The message they sent me was as follows;;;;;

 """  Hi there, we apologize for the inconvenience, due to the big amount of withdrawal requests, some requests might take more time, I have forwarded to the team in charge your request and will be processed as soon as possible""""

I think they are still stalling.

There is a Need to wait for withdrawal mate , there is some issue that needs to be settled for days and not just for few hours .

at least now they answered you clearly that it will take time .

Please update here once you already got your funds.

[Wiwo]

It's probably been 17 hours since I gave the withdrawal order. I still don't understand what I'm waiting for. This is the crypto world. things move fast here. Everyone knows that it will not take 5 minutes to confirm the withdrawal. A huge 12 hours have passed. this is very funny . When I connect to their customer service they always say the same thing. You should wait... why am i waiting for. Whats problem.  Customer service dont solve any problem. Customer service says the same thing.

 I've never seen anything like this before

Since the support says you should wait I think the best thing to do is to wait for that 24 maximum periods, and if nothing happens after then you can now contact them to know what happen to your withdrawal and if is something that can be sorted out of will be handled if not you can now raise an alarm for the community to be aware of the case.

[acroman08]

any update? you were online earlier but didn't post anything. have you messaged the support again or have the support message you again regarding your withdrawal? if they have already approved your withdrawal and you already received the funds you have withdrawn it would be nice to post it here.