changenow.io are SCAMMERS, be careful, do NOT send them money

[papajaman]

They scammed me a decent amout of btc. Be carefull

[1714860158]

1714860158

[1714860158]

1714860158

[DireWolfM14]

They scammed me a decent amout of btc. Be carefull

Can you provide some more detail, please?  I've never used the Changenow service (fees are way to high,) but they've been around quite some time and I haven't heard of them being scammers before^[1].  TrustPilot lists over 7k reviews with 4.8 stars average.  I'll refrain from discussing the reliability of TrustPilot reviews, that's another subject.

Are you sure you were dealing with the right site, and didn't get phished?
ETA:
[1]

but they've been around quite some time and I haven't heard of them being scammers before.

There are several scam accusations made against them. Visit trust page of ChangeNOW.

Thank you for that.

[hosseinimr93]

but they've been around quite some time and I haven't heard of them being scammers before.

There are several scam accusations made against them. Visit trust page of ChangeNOW.

To OP:
Your post doesn't prove anything. You should tell us what happened exactly.
How did they scam you?

[The Sceptical Chymist]

Are you sure you were dealing with the right site, and didn't get phished?

That's what I'm wondering, but with no detail given here, it's impossible to tell.  I did look at their trust page, and there's certainly a whole lot of negatives, but they've been in business for years and my experience is that most people only leave feedback for exchanges like changenow on the forum when they've had a bad experience, and rarely for good ones.

I'd be interested in seeing OP fill out a proper scam report, and hopefully he'll do so.

[Charles-Tim]

Changenow is an instant exchange, if you want to exchange any coin and you want to make use of instant exchange service, the instant exchange will provide you an address, an address you will send the coin you want to trade, the address belongs to the instant exchange and once you send the coin to the address, they can decide to exchange the coin for you or seize your coin and demand for KYC if the coin is tainted or linked to illegal transaction, but their are cases you are not a criminal and do no one no harm but fall victim of this.

If using other instant exchanges, you may have the same experience. The best way to have the more control over your asset is to use a decentralized exchanges like https://localcryptos.com/, https://hodlhodl.com/ which are P2P exchanges. Or go for more decentralized one like https://bisq.network/ which is also p2p. These are better than using a centralized exchanges.

[Pmalek]

ChangeNOW have been called selective scammers by some members. I don't use such platforms so I can't comment on the performance and quality of the service.

I can see that they have a live chat that is available around the clock. Have you spoken with one of their agents about the problem? Speaking about the problem, what is it exactly. 
This is their forum representative. The person isn't that active and was last online back in March, but you can still try to contact them and provide precise information about what happened.

No one cares about one-line scam accusations btw. You have to do better than that.

[AlmightyshO]

They scammed me a decent amout of btc. Be carefull

Even tho I'm not posting this from an official (ChangeNOW) account, I will do it anyway.

Your exchange https://changenow.io/exchange/txs/9205bf1649ed11 was completed.

You got 0.00002865 BTC more than expected!

Here's txhash as proof:
https://www.blockchain.com/btc/tx/5b9f94062fda4f8eb9416fe667ccc6b83048441f9f6c5a7858efce9ac8271231


A bit of clarification.

We, as in ChangeNOW, had some issues with BTC, and that took a while but it was fixed. We informed our customers via Telegram group https://t.me/changeNOW_chat as we do for every single change.

Your deposit of 0.2906 XMR was made 30.05.2022, 17:48:54 and your exchange was completed 30.05.2022, 19:34:51. That's less than 2 hours, and the delay was caused by BTC issues.

Let me know if you have more questions, I would be happy to help and answer.


So I guess, OP should make an edit and say that he got BTC under 2 hours after he made a deposit. That would be fair. Or not. Either way, this was not a scam in any possible way.

once you send the coin to the address, they can decide to exchange the coin for you or seize your coin and demand for KYC if the coin is tainted or linked to illegal transaction

Not really.
Every exchange will be processed accordingly, BUT, if the transaction is flagged (as you mentioned, coins are tainter or linked to illicit activity) by an AML check (one of the checks is done by https://amlbot.com/, the customer will need to go through KYC and AML procedures. In most cases, customers can reject to do KYC and still get a refund.



[moderator's note: consecutive posts merged]

[DireWolfM14]

They scammed me a decent amout of btc. Be carefull

Even tho I'm not posting this from an official (ChangeNOW) account, I will do it anyway.

Your exchange https://changenow.io/exchange/txs/9205bf1649ed11 was completed.

You got 0.00002865 BTC more than expected!

Here's txhash as proof:
https://www.blockchain.com/btc/tx/5b9f94062fda4f8eb9416fe667ccc6b83048441f9f6c5a7858efce9ac8271231


A bit of clarification.

We, as in ChangeNOW, had some issues with BTC, and that took a while but it was fixed. We informed our customers via Telegram group https://t.me/changeNOW_chat as we do for every single change.

Your deposit of 0.2906 XMR was made 30.05.2022, 17:48:54 and your exchange was completed 30.05.2022, 19:34:51. That's less than 2 hours, and the delay was caused by BTC issues.

Let me know if you have more questions, I would be happy to help and answer.

Can you please answer a couple of questions?

1. Are you a representative of ChangeNOW?
2. How were you able to link that transaction to the OP?
3. Why isn't ChangeNOW using their official account to make these posts?

Every exchange will be processed accordingly, BUT, if the transaction is flagged (as you mentioned, coins are tainter or linked to illicit activity) by an AML check (one of the checks is done by https://amlbot.com/, the customer will need to go through KYC and AML procedures.

Good to know.

In most cases, customers can reject to do KYC and still get a refund.

In most cases the customer gets a refund?  What happens otherwise?

[AlmightyshO]

Can you please answer a couple of questions?

1. Are you a representative of ChangeNOW?
2. How were you able to link that transaction to the OP?
3. Why isn't ChangeNOW using their official account to make these posts?

1. I work as customer support for their telegram group, Reddit and Trust Pilot, so you can say that I'm representative, yes.
2. I believe OP has contacted support and shared his ID with them. That's how I got it (from our support team).
3. Not sure, really. Need to check that.

In most cases the customer gets a refund?  What happens otherwise?

KYC/AML procedure.

[DireWolfM14]

In most cases the customer gets a refund?  What happens otherwise?

KYC/AML procedure.

I'm sorry for any confusion; you said that a customer can reject KYC and in most cases he'll get a refund.  What would cause a customer to not get a refund if he rejected KYC?  What happens to the funds in that case?

[AlmightyshO]

I'm sorry for any confusion; you said that a customer can reject KYC and in most cases he'll get a refund.  What would cause a customer to not get a refund if he rejected KYC?  What happens to the funds in that case?

Yes, customers can reject KYC, and, by current Terms of Use and everything is there, customers will get a refund.
IF AML check turns out bad, customers will be "forced" to go through KYC/AML procedure, so that is the "most" part.
If the customer fails to pass AML then crypto stays in limbo, no one will have access to it. There's also a section in Terms of Use that ChangeNOW can donate crypto to charity, but that's for countries that are prohibited by applicable law, not for illicit crypto.

[owlcatz]

Can you please answer a couple of questions?

1. Are you a representative of ChangeNOW?
2. How were you able to link that transaction to the OP?
3. Why isn't ChangeNOW using their official account to make these posts?

1. I work as customer support for their telegram group, Reddit and Trust Pilot, so you can say that I'm representative, yes.
2. I believe OP has contacted support and shared his ID with them. That's how I got it (from our support team).
3. Not sure, really. Need to check that.

In most cases the customer gets a refund?  What happens otherwise?

KYC/AML procedure.

You would do much better here if you at least had the official changenow account give you positive trust & notes to reflect you are indeed a "rep", otherwise there is always a question as to who you really are/how you know all this etc... Not that I doubt you, I have heard good things about your service but never used it personally..

[AlmightyshO]

You would do much better here if you at least had the official changenow account give you positive trust & notes to reflect you are indeed a "rep", otherwise there is always a question as to who you really are/how you know all this etc... Not that I doubt you, I have heard good things about your service but never used it personally..

Sure, but that doesn't change the fact his exchange was completed. Proofs are above. You can't get these details, I can, so that tells you I'm connected with ChangeNOW.

EDIT:
If you, or anyone else, wants to check me, feel free to go here https://t.me/changeNOW_chat our official telegram group, and search for @AlmightyshO (telegram name Better Call shO), you will see that I'm one of the admins there. So that could be some kind of verification.

https://i.imgur.com/a7I30YX.png

EDIT #2:
Either way, the point of my post was that OP got his BTC. There was 2 hours delay. No scam.

EDIT #3:
If anyone has an issue with a stuck ChangeNOW exchange, feel free to DM me and I'll help you out.

EDIT #4:
If anyone decides to contact me, regarding stuck ChangeNOW exchange, all I need is exchange ID (it's 14 characters long, sometimes 24 if it goes via SwapZone, for example), and txhash (from deposit). That's it, nothing else. I will never ask for keys, mnemonics or give you links to fill out an online form, or ask for money in return You're safe with me.

[ChangeNOW]

Hey, y'all.
First and foremost, we can confirm that AlmightyshO is a part of the ChangeNOW team, so you can rely on him if you have issues with stuck exchanges. Please provide the exchange ID and txhash to him and he will check everything for you.

The second important thing is regarding OPs exchange, as AlmightyshO has said, it's completed, and you have txhash as proof.
There was no scam or anything similar, simply a delay on our end which was fixed in a timely manner and we apologize to everyone who had to wait on their exchange to be processed.

If anyone has any questions feel free to reach out to me or to AlmightyshO.

Have a great day!

[owlcatz]

Hey, y'all.
First and foremost, we can confirm that AlmightyshO is a part of the ChangeNOW team, so you can rely on him if you have issues with stuck exchanges. Please provide the exchange ID and txhash to him and he will check everything for you.

The second important thing is regarding OPs exchange, as AlmightyshO has said, it's completed, and you have txhash as proof.
There was no scam or anything similar, simply a delay on our end which was fixed in a timely manner and we apologize to everyone who had to wait on their exchange to be processed.

If anyone has any questions feel free to reach out to me or to AlmightyshO.

Have a great day!

Sorry, but I cannot help but notice you have nothing but NEGATIVE trust here.... NO positives at all...

Thanks for clearing that up, but please make a note here : https://bitcointalk.org/index.php?action=trust;u=3451401

to advise others that this user is one of your official reps.

Thanks.