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Author Topic: [Pt 1 | Partners] Or how you can lose your account using Slushpool  (Read 336 times)
CEXMET (OP)
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June 02, 2022, 06:47:09 PM
 #1

A little bit explanation before i start. I’m using slushpool from around 2018y.
From the registration and for 3 months after i used my own wallet for payments from slushpool, which were after transferred to the partners wallet in exchange of fiat.
To avoid commission and fees i has been changed my own wallet in slushpool to partners wallet.
Around five months ago our relationship with partner began to decline.
I did request to support to change back current wallet to my own. Steps i did:
I made a transfer from wallet i used at registration;
I confirmed date of the registration;
Only i had an access to my account, moreover I even listed all devices being authorized in the slushpool account from the first login and till now.
As a result - wallet was changed back by slushpool support.

One week ago i lost access to my account. Credentials was changed and my account now at third-party hands.

Of course i requested a help from support. They told me to make another confirmation by using a wallet, that was being changed after i did confirmation as an owner of slushpool account five months ago.
Another way to confirm is to change worker name, but this is impossible dye to some technical aspects.

I would like to understand how it is possible to pass verification, confirm your rights, so that later slushpool will transfer your property to third parties without trials and notifications?
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June 04, 2022, 12:36:54 AM
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 #2

I would like to understand how it is possible to pass verification, confirm your rights, so that later slushpool will transfer your property to third parties without trials and notifications?

Did (whoever got your account) add 2FA ? there is a similar complaint, read it, might give you some clues.

With that being said, and regardless of the "not so perfect" way that Slushpool handles the authentication system, I don't think how any other pool would do any better in your situation, I mean, you don't have access to the payout address, you can't change the worker's name, all you supposedly have is an email.

To be honest, if I was running a pool and had 2 people claim they own the account, one had the username and password, and another had the payout address, I would assume the latter is the rightful owner and if both parties had access to the email address and the payout address, the last point I would use to judge would be judging who owns the mining gears mining to my pool.

But then every mining pool will have its' own judgment, but in reality, owning access to the mining gears is the only thing that matters, if someone manages to hack your pool account and your wallet, all you lose is the mining profit and whatever that wallet holds, but then owning the mining gear, you can just make a new account on the same pool or just a different pool and life goes own, but not being able to change the worker name is pretty much bad.

It means, either you are not the rightful owner (maybe you helped your friend set up his farm and now you want to steal his hashrate), it could also mean, you somehow managed to infect those miners with a virus you made which the owner isn't aware of, or in the best-case scenario, you are hosting your miners at the wrong place, regardless of how you look at it, not being able to instantly change the worker details on miners which you claim to own is worse than losing your Slushpool's account.

With that said, please keep in mind that I am not saying you are trying to steal your partner's hashrate, just trying to walk in the pool's shoes and to "justify" their actions, for all we know, your "partner" could have contacted the pool and proved ownership of the current payout address and in that case, the pool has more reasons to pass the account to him, if you want to beat him on that, they have offered you the last resort which is a prove of hardware ownership, you failed to do both, it's pretty fair that they don't give you the account IMO.

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NotATether
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June 04, 2022, 08:03:27 AM
 #3

I just have one question. Why exactly can't you change the worker name on your miner?

Are you leasing your miners from somewhere that doesn't give you direct access to the control panels of the miners, and filling in payout address, name etc. is done from the partner's web interface (if he has one)?

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CEXMET (OP)
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June 04, 2022, 10:21:57 AM
 #4

With that being said, and regardless of the "not so perfect" way that Slushpool handles the authentication system, I don't think how any other pool would do any better in your situation, I mean, you don't have access to the payout address, you can't change the worker's name, all you supposedly have is an email.
Thanks for your thoughts. But as i already said, i confirmed my rights 5 months ago. Nobody except me used this account. When i wrote - 3 months after registration i used my own wallet, means i got payouts on my own wallet for this period.
CEXMET (OP)
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June 04, 2022, 10:30:06 AM
 #5

I just have one question. Why exactly can't you change the worker name on your miner?

Are you leasing your miners from somewhere that doesn't give you direct access to the control panels of the miners, and filling in payout address, name etc. is done from the partner's web interface (if he has one)?


HR is going as a DevFee from my clients. It's impossible to change worker name or direct HR from one worker to another, because everyone need to update their firmware. It's thousand of clients and yes, in a 3-6 months this problem will be resolved.
This thread is only about - how Slushpool can give your account to their partners if they will request it.
mikeywith
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June 07, 2022, 04:02:10 PM
 #6

This thread is only about - how Slushpool can give your account to their partners if they will request it.

My guess is whoever owns the current payout address will be able to recover the account, but again, every pool would operate in a different way, your question is specific to slush pool and thus I think you should post in their own thread to get a better answer

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