TRUSTDICE.WIN SCAM AND DIDNT LET ME WITHDRAW

[dsanity29]

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something  after that fast forward  they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

[1715242041]

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[1715242041]

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[1715242041]

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[dimonstration]

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something  after that fast forward  they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

This is a serious accusation on casino that was already established here. Do you have screenshot on your conversation so that we can verify whether you are telling the truth and not omitting some lines of the CS. No deposit bonus should be honor and allow to withdraw if you already complete the required wagering requirements and casino should allow withdrawal without any deposit since you shouldn't play that bonus at the first place without any deposit if that is just a deposit bonus promotion.

Trustdice recently received a lot of complaints and some of them has basis. I hope this one will just an isolated case but this issue is alarming if it's proven true.

[dsanity29]

all wagering requirements has been met, didnt break any rules, and i have screenshots also, they just blocked my account because i kept asking on the update of my withdrawal, now i cant login my account and dont know now what will happen next. they made me deposit and lose hardearn money but they didnt lwt me withdraw my winnings.

this is the money i deposited
https://imgurDOTcom/a/oTtvwFr

this is the btc that ive won and they didnt let me wd and blocked me
https://imgurDOTcom/a/EkUJWhb

this is what the CS said to me
https://imgurDOTcom/a/ZBFd3kd

they must be really up for something and triggers me

they let me deposit and didnt get anything in return


please just change DOT to  .
i dont know how to post links here

[joeperry]

They already explained to you that they are experiencing high traffic of transaction and get back again or check it again after 24 hours. I believe it's still less than 24 hours, though it is understandable that you are frustrated as you can't withdraw immediately your money. I doubt that they would scam you and ruin their established reputation just of BTC0.0042.

Please keep us updated here.

[Beparanf]

They already explained to you that they are experiencing high traffic of transaction and get back again or check it again after 24 hours. I believe it's still less than 24 hours, though it is understandable that you are frustrated as you can't withdraw immediately your money. I doubt that they would scam you and ruin their established reputation just of BTC0.0042.

Please keep us updated here.

As fat as I understand. His account was already blocked without completing his withdrawal. His accusation seems valid because the CS acknowledge his withdrawal and tell him to wait. We just don't know what really happened before he got blocked since he trim their conversation with the customer support. Maybe a full screenshot of the conversation will help us to further understand but base on the evidence above I really feel Trustdice don't want to give the bonus.

after that fast forward  they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

i dont know how to post links here

You can directly post the image here without censoring the (.).
Here's the image proof by the OP:

[serjent05]

They already explained to you that they are experiencing high traffic of transaction and get back again or check it again after 24 hours. I believe it's still less than 24 hours, though it is understandable that you are frustrated as you can't withdraw immediately your money. I doubt that they would scam you and ruin their established reputation just of BTC0.0042.

Please keep us updated here.

If this is the case, @OP you should just wait for the withdrawal to be processed.  Why not give them a day or two?

I took the liberty to download and reupload the screenshot given by OP to view them more easily

all wagering requirements has been met, didnt break any rules, and i have screenshots also, they just blocked my account because i kept asking on the update of my withdrawal, now i cant login my account and dont know now what will happen next. they made me deposit and lose hardearn money but they didnt lwt me withdraw my winnings.

this is the money i deposited
https://imgurDOTcom/a/oTtvwFr

reuploaded image

this is the btc that ive won and they didnt let me wd and blocked me
https://imgurDOTcom/a/EkUJWhb

reuploaded image

this is what the CS said to me
https://imgurDOTcom/a/ZBFd3kd

reuploaded image

they must be really up for something and triggers me

they let me deposit and didnt get anything in return


please just change DOT to  .
i dont know how to post links here

You should have shown us all the chat history, it is quite hard to come up with just that amount of conversation being shown.

edit:
..  oops the guy above beats me. but I'll keep the image anyway..

[dsanity29]

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account,  they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

sorry for my bad english, im just not a native english speaker

[Reatim]

They already explained to you that they are experiencing high traffic of transaction and get back again or check it again after 24 hours. I believe it's still less than 24 hours, though it is understandable that you are frustrated as you can't withdraw immediately your money. I doubt that they would scam you and ruin their established reputation just of BTC0.0042.

Please keep us updated here.

His account was already Blocked mate that's why He thinks this is a scam attempt as after telling him 24 hours waiting , then 48 hours now he was blocked.

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account,  they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

sorry for my bad english, im just not a native english speaker

You should not bring bad words or being rude because the support is still answering you , and yes that is only 48 hours that they are asking but still you kept asking them about your funds?

Maybe they will unblock you once the funds is ready but for now , maybe best to wait for a while .

[dimonstration]

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account,  they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

sorry for my bad english, im just not a native english speaker

I see now your case and this is what I'm looking for. The best solution is to become humble and apologize to them via emailing the support. You shouldn't show rudeness when talking to CS even you have issue. You should deal it professionally since you are claiming a bonus which is there incentive to player. You are just waiting so you don't need to be rude especially if they gave you a valid reason while you are not even waiting for more than 48hrs.

Trustdice representative is active. You should notify there Bitcointalk account to look in your case and pray that they will still process your withdrawal. Good luck!

[serjent05]

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account,  they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

sorry for my bad english, im just not a native english speaker

Well if the rude behavior is the case, they have the right to block you from chat or terminate your account.  Just wait for your money to be refunded, I believe they will process it once the traffic is ok.
If they failed to refund you then it is a different story and you can file a scam accusation and post it on the  Scam Accusations Board

It is clearly stated in their Terms of Service that rude behavior is not tolerable and subject to account termination.

11. Live Chat
11.1 As part of your use of the Website we may provide you with a live chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on the facility. Your use of the chat facility should be for recreational and socialising purposes.

11.2 We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;

(b) make statements that are abusive, defamatory or harassing or insulting;

(c) use the chat facility to advertise, promote or otherwise relate to any other online entities;

(d) make statements about Trustdice.win, or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Trustdice.win;

(e) user the chat facility to collude, engage in unlawful conduct or encourage conduct we deem seriously inappropriate. Any suspicious chats will be reported to the competent authority.

11.3 Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums or third parties

Source: https://trustdice.win/terms

[MrcMrc]

Can you share more evidence, I don't see the reason why members will come on this forum to accuse the casino of scam and blocking their account, without telling us the full story surrounding the action.

[coin-investor]

Can you share more evidence, I don't see the reason why members will come on this forum to accuse the casino of scam and blocking their account, without telling us the full story surrounding the action.

You should back read they have in their terms that you can get your account blocked, its possible that OP has annoyed the support team, OP should wait for 48 hours more that is the longest that you can wait to get your withdrawal if nothing happens then you can open a scam accusation in the scam section, but right now let's take their words that you are going to receive your withdrawal if the traffic eases up.

11.2 We have the right to remove the chat room functionality or immediately terminate your Member Account and refund your account balance if you:

(a) make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred or profanity;

(b) make statements that are abusive, defamatory or harassing or insulting;

[dsanity29]

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers


careful on this casino site guys..

never ever play or deposit..


beware anyone

[smartaction]

its already 32 hours and they have no update and the status withdraw hasnt, but now i cant login on my account because they blocked me they said im rude to them, i keep telling them, they must be up on something. the only thing i did was asked them about updates on my withdraeal now, all of a sudden they blocked my account,  they let me deposit and lose my hard earn money then it is like that they blocked me and got nothing in return

Since you have already waited 32 hours.  You should wait 48 hours and see what actually happens. Gambling sites have a lot of traffic so they often delay the withdrawal.  And since your withdrawal amount is very low, it may take some time for your withdrawal to be completed due to high traffic.

And if your account is really blocked then you have to admit that you have violated their rules. So you are temporarily blocked from their site. You should follow the email and see exactly why they blocked you. And you can post a Screenshot of that email here. By looking at that we will be able to guess your problem.

UPDATE guys
they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

They told you to wait 48 hours.  And they have completed your withdrawal within the time given to them.  Which prevents them from considering the scam. I don't see any chance to tell their scam here.

i gues that they dont want winners, they just want gamblers
careful on this casino site guys.never ever play or deposit..

Not just gambling. Everyone wants  customer in all type of business. This is first target for all type of business. And real and professional investors do there own research before investing in anywhere. so it is person matter  for everyone they will invest or not

[Cookdata]

they offer me a no depo bonus worth of 25 bucks, thats why i created an account and the sad thin about it is that i won, then after that i deposited an amount worth of 14.9 EOS, i lose all of my deposit, then i try to withdraw an amount of 0.0042 bitcoin, then support says come back after 24 hours, then 24 hours later i came back, asking whats the update on my withdraw because it hasnt change at all it still under being review, then the CS say again it will be 48 hours, lol they must be up on something  after that fast forward  they blockdd my account and didnt receive any of my winnings they just let me deposit and lose what i gave them. im planning to report them on askgamblers .

I hope you read the terms and conditions before making that deposit, each promotion comes with a condition attached to them, I don't know how accurate your allegations are against them but you can open a discussion with them in their official thread >>HERE<<
In addition, when it comes to bonus, you have to be careful because nothing is really free, you have to meet their requirement before you can withdraw such winnings like reaching a minimum after playing using the bonus that was given to you.

[serjent05]

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers


careful on this casino site guys..

never ever play or deposit..


beware anyone

Under their TOS you agreed upon registering to the site, I think they have the right to nullify your winning due to the breach of the TOS under 11.2.b and 11.2.d and 11.3

• 11.2.b    make statements that are abusive, defamatory or harassing or insulting;
• 11.2.d    make statements about Trustdice.win, or any other Internet site(s) connected to the Website that are untrue and/or malicious and/or damaging to Trustdice.win;
• 11.3       Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums or third parties

Their condition regarding Breaches, Penalties, and Termination

13. Breaches, Penalties and Termination
13.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.

And since your deposited fund had been refunded, I think this case is already closed.

I believe Trustdice's action is just, and never intended to scam the player.  The supposed to be withdrawal inquiry escalates to TOS breaches because of the player's rude behavior and therefore the player brought these things to himself.  I don't find any fault from Trustdice here.

[Ryker1]

Well OP -- this thread of yours must be locked now because the case has been solved.
The problem that I have noticed here is that OP did not read the terms correctly, based on the terms that showed above, that is very common in the gambling casino to implement a delay of payment when they investigate the account, and will perhaps OP did not wait patiently even it's clearly said wait 48 hours. However, I don't like the feature like this, usually, when it comes to withdrawal all of us want to hurry to come out of our funds. There are better than Trustdice if they have a service like this.

[Saisher]

UPDATE guys

they just let me withdraw back the deposit that ive lose
and it is withdraw within less than 5 minutes

i gues that they dont want winners, they just want gamblers


careful on this casino site guys..

never ever play or deposit..


beware anyone

That's your side of the story since you got your withdrawal and your accusation is baseless you should lock this thread to be fair to them, now you know your lesson on how to ask for support the right way, I figure that they are annoyed and they have on their terms that they can disable your account if you have a violation on how you communicate with them, so everything is well now.

[Coinbox1]

Hello everyone,

This is TrustDice Team.

We are glad to see the OP has received his withdrawal and the issue itself has been resolved, without we seeing this thread at all.

In the meantime, for the sake of maintaining an open and transparent line of communication with the Bitcointalk community, we have looked into the communication matters involved here, as it seems to be what got the OP banned:

they blocked me they said im rude to them, i keep telling them, they must be up on something.

Fortunately we have located our chat history with the OP. We found the OP was abusing the Live Chat function. Specifically, he repeatedly harassed the CS team with the same message, and started a total of 13 conversations with the same message simultaneously:


Such behavior, as serjent05 has pointed out, violates our T&C and subsequently got him banned.

We do allow our CS team to ban very abusive users because there have been cases of extreme individuals behaving badly towards our CS team. In fact, one of them once sent a d*ck picture to our CS girl, so we have to have certain measures in place to protect our employees.  


Thank you all!
TrustDice Team

[decodx]

<...>
beware anyone

In every story, there are two sides, but we only have your side of the story. Why don't you publish your entire conversation with the customer support? What are you hiding? If they returned your deposits, obviously they weren't trying to scam you. And, if they don't want you as a customer, chances are you've violated their terms of service. So why don't you show us everything so we have a clear picture?


edit:

As I typed, I didn't notice Coinbox1's response. Yes, as we suspected, it was abusive behavior and the OP got what he deserved.