Bitstamp Frozen account

[FIM3]

Back in 2013 and sent 7 bitcoin to Bitstamp and almost no activity since and now they have frozen my account asking for payment slip etc. for 2013. I told them several time I do not have dokumentation that old, but they keep asking.

Does anyone have similar problem with Bitstamp?

[1715326283]

1715326283

[mk4]

Lol that's going to be tough. Try asking them other ways of verifying ownership? Assuming your account was already KYC-ed. If not, you're probably going to need to KYC.

Also, once you get this sorted out: https://notyourkeys.org/

[saxydev]

Back in 2013 and sent 7 bitcoin to Bitstamp and almost no activity since and now they have frozen my account asking for payment slip etc. for 2013. I told them several time I do not have dokumentation that old, but they keep asking.

Does anyone have similar problem with Bitstamp?

Speak with them about proving ownership with a common IP or notice them to your local court, to prove you are the owner. If you can't find the documentation that old, ask the banks formally to send to you, if not get a court order for them to proceed with it.

In 2013, KYC was not mandatory on Bitstamp

[PX-Z]

That's a big old mess. If you can't give what ever they asked, then sad to say they'll will just follow what's on their TOS or any kind what is best for them. Well, that is so unfortunate and frustrating. Why you just came back when there are lots of chance for you to get it~ talking about way back.

[FIM3]

PX-Z

So bassacly I have lost alle bitcoins on my bitstamp account because I cannot document how I got the bitcoin? I cannot even rember how I got them.

[mk4]

PX-Z

So bassacly I have lost alle bitcoins on my bitstamp account because I cannot document how I got the bitcoin? I cannot even rember how I got them.

Contact them and ask for some other way. It's not like you have any other choice unless you just want to immediately give up the 7 BTC.

[FIM3]

ok - I will fight. 

[PX-Z]

PX-Z

So bassacly I have lost alle bitcoins on my bitstamp account because I cannot document how I got the bitcoin? I cannot even rember how I got them.

Understandable, you could be one of the OGs in bitcoin mining  back those days. But its really an unfortunate for this kind of requirements. You can try to convince them that it is from you doing mining way back or any kind of doing you did those days, send them screenshots of the transaction, the address you used on the transfer to bitstamp. I hope those are still available to you.

[LeGaulois]

Back in 2013 (the date he used the platform), the KYC verification wasn't a thing at this time. You could use Bitstamp like in the good old days with no harassment on your ID.

Since 2013 the @OP surely got different IPs and nobody keeps records of what IP you used

So bassacly I have lost alle bitcoins on my bitstamp account because I cannot document how I got the bitcoin? I cannot even rember how I got them.

You could basically say whatever they want to hear. You could simply say you bought the bitcoin from XXXXX. What they don't want to hear is something like "hey, I hacked a website long ago" or "I was selling drugs and I bet all the profits on a gambling site and I won a lot"

If you can't even remember how you got the bitcoins, it's going to be hard. Can't you be sure you didn't just buy them on the platform with a bank transfer? Because you could know where to look at (your bank statements).

The bad news for you is that Bistamp is well known to be silly to verify the customers. They have the habit to ask for deep information like your job etc...


 

they have frozen my account asking for payment slip etc. for 2013

What else do they ask for? Did they at least ask you for a copy of your ID card and proof of residence?
7BTC is a lot of money!

[Potato Chips]

So bassacly I have lost alle bitcoins on my bitstamp account because I cannot document how I got the bitcoin? I cannot even rember how I got them.

You can try to look for clues in your email account/s during 2013 and see if you signed up to any bitcoin-related services. Look up words such as bitcoin, btc, purchase etc... or try reviewing all the "verify your email"  emails during the said year.

[Bitcoin_Arena]

7 BTC is a huge amount of money, even in the current market crash. I am not sure how you left it in there and forgot about it even through the 69K all-time high until recently. This should have been safe in anon custodial or hardware wallet.

First, try very hard to remember about how you acquired the Bitcoins and then go at them with full force. Make a lot of noise about them on different forums and Reddit until the release your coins. Do not just give up on that Bitcoin.

[examplens]

If you can't even remember how you got the bitcoins, it's going to be hard. Can't you be sure you didn't just buy them on the platform with a bank transfer? Because you could know where to look at (your bank statements).

In 2013 there weren’t many platforms through which to buy Bitcoin using a bank transfer. I would say maybe not even one. it was a different time.

7 BTC is a huge amount of money, even in the current market crash.

At the moment (2013) when OP send 7BTC to Bitstamp, 1 Bitcoin was worth under $100. So at the time, the OP owned that Bitcoin, the value was not so big and certainly does not deserve special checks on how he bought them.
What they can ask them is only to confirm account verification, to make sure he was the original owner of that money.

OP, is there a possibility that you can access the address from which you sent that Bitcoin to Bitstamp? maybe that would help.

[Bitcoin_Arena]

At the moment (2013) when OP send 7BTC to Bitstamp, 1 Bitcoin was worth under $100. So at the time, the OP owned that Bitcoin, the value was not so big and certainly does not deserve special checks on how he bought them.

I agree It wasn't of much value back then but with time when BTC reached close to $20k in 2017, and it was allover the news. I don't think anyone who had at least 1 BTC stashed up somewhere in an exchange wouldn't think about a much safer way to keeping it.

OP, is there a possibility that you can access the address from which you sent that Bitcoin to Bitstamp? maybe that would help.

The problem with such platforms is that they will keep on being rigid and ask for specifics such as one's employment status, how much they earn and how they got the BTC even if it's from 9 years ago.

[examplens]

At the moment (2013) when OP send 7BTC to Bitstamp, 1 Bitcoin was worth under $100. So at the time, the OP owned that Bitcoin, the value was not so big and certainly does not deserve special checks on how he bought them.

I agree It wasn't of much value back then but with time when BTC reached close to $20k in 2017, and it was allover the news. I don't think anyone who had at least 1 BTC stashed up somewhere in an exchange wouldn't think about a much safer way to keeping it.

Even today, when we are all much more experienced and smarter with notyourkeys story, $700 (how much worth 7BTC in 2013) is not a risky amount, many of us have more than that on exchanges and in addition to risk awareness. $140k is something completely different, I don't think anyone intentionally keeps so much on exchanges for a long period.

[sheenshane]

If OP can require all the documents that possibly ask it might he/she had a chance to get the fund back.
Your nationalities, place of birth, and tax residency which is tougher to comply I think.

The only solution is to try to find at least a valid proof of ownership, I don't know what's the process of buying Bitcoin back in 2013 but I think if you use an email account at that time, maybe you can find it there where your Bitcoin comes from.
7 Bitcoin is a huge amount and I'm afraid it's tougher for them to pay it back to you, just follow what they ask and prepare a documents that support ownership.

[Husires]

You will have a real problem in proving that you are the owner of the account for the following reasons:

• It's been a long time and you need to remember accurate data (IP address, device, region, account activity, where you got the coins from) as long as you can't do identity verification.
• The platform was hacked in 2015, I did not follow up on a story, but it seems that the loss was borne by people and not by the platform, so it is difficult to return those coins to you (https://www.coindesk.com/markets/2015/01/05/bitstamp-claims-5-million-lost-in-hot-wallet-hack/)
• The amount you are trying to recover is more than 100 thousand dollars, and the platform will not help you with that as long as you do not mention anything except your username and password.

Things that may help you:

• Try logging in with the same computer and IP address you were using.
• Answer the support team's questions clearly and look for more things to help you get your money.
• Publish your story in several places and send it to the CEO, in many cases, support team have a limited permissions.
• This is a list of platforms that have been in operation for a long time (https://en.wikipedia.org/wiki/List_of_bitcoin_companies)

[The Cryptovator]

Asking for documentation or a payment slip that was deposited in 2013 is a stupid attempt. At that time weren't many formalities to buy Bitcoin and I don't think someone will save any kind of slip. They could do some other kind of verification related to the account. Don't give up bro. Start a fight with them and ask clearly what they need. Start writing their social media and try to find an exchange owner. If everything fails then do a press release. I think they won't ruin their reputation for 7 BTC anyway.

And take a lesson from here, don't store your assets on Centralized exchanges or wallets. User non-custodial wallets or hardware wallets to secure your funds for the future.

[bitmover]

Back in 2013 and sent 7 bitcoin to Bitstamp and almost no activity since and now they have frozen my account asking for payment slip etc. for 2013. I told them several time I do not have dokumentation that old, but they keep asking.

Does anyone have similar problem with Bitstamp?

How did you got those bitcoins?
Can you sign a message from the address you sent them?

Back in 2013 7 btc probably wouldn't be worth not even 1000 usd. Maybe a signed message can solve the issue. Something like
" I am FIM3, I sent 7 btc from this address to bitstamp in 2013"

[bittraffic]

Lol its meant to be seized. The requirements are meant for you not to get it back. You really will have no chance in getting it back. This is a long time ago. This is exactly the reason why storing coins in centralized exchanges is risky. You have to take the most impossible way to get it back.  This is same as what cryptopia was asking in order to get our coins back.