Bonus Abuse: Who is to Blame?

[famososMuertos]

I believe that it is not a question of finding guilty on the part of casinos and honest users, the only guilty ones are the "crap user"" who abuse these promotions.

Casinos do their thing, promotion and offers to attract customers and as long as this offer is honest, It is what interests us as players and the casino to verify if those of us who access comply with its rules.

It is not mentioned or it does not make it clear if only with Fiat Casino, but it is the safest

[Fortify]

So I was reading this article where a recent study showed that 71% of online gambling merchants have reported an increase in promotion abuse over the past year.

After surveying 1,700 fraud and payment professionals based at online gambling platforms, the study found that 62% of all types of online merchants had suffered an increase in fraud over the past 12 months. These operators detailed significant impacts on revenue as a result of online fraud.
Promotional offers are a common tactic employed by online gambling platforms to attract customers; such offers include loyalty rewards, sign-up bonuses and free bets.
Savvy players make use of multiple accounts and different IP addresses to exploit these promotions, finding loopholes that result in heavy financial losses for the companies targeted.
Another form of fraud that has seen an increase is online payment fraud, with 67% of merchants reporting a rise in payment details being taken from customer accounts. The high traffic of the websites involved can make it difficult for companies to clamp down on fraudulent activity.

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes? Don't these online gambling operators anticipate these frauds while building their websites? Why don't they invest in a robust fraud detection system before the fraud happens and not after?
I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

I don't understand how this even occurs if there are proper KYC processes in place and this will be mostly surveying non-crypto type gambling operations where it is mandatory for them to collect such information in most jurisdictions. It's too easy to fake things like IP address and get around things like cookie tracking for such sites to make these free offers otherwise. I'd be curious if more of it was related to stolen documentation that is used to sign up to certain websites and extract free offers using valid documentation stolen by criminals. It's just too easy to use a few data points, if they have correct identity documents, in order to prevent multiple account abuse as described.

[yahoo62278]

The casino is to blame for not thinking of every way a bonus can be abused before releasing the bonus to their potential and current clients, but they do not make players try to cheat them.

A player decides whether he wants to be a scumbag or not. Their sole purpose shouldn't be to look for exploits at casinos but unfortunately that's exactly what they do.

[panjul07]

I have to say that both parties (abusers and the casinos) to blame.
Casinos provide bonuses should realize the fact that abusers does exist and will always try to take advantage of the offered bonus.
If their bonuses are abused easily and made the casino lost decent amount of money, means that the casino is not ready with it and it is obviously their own mistake to not prepare it very well.
Abusers are also to blame because they are doing something dishonest, cheat, or whatever it calls.

[AmoreJaz]

I don't think any of them are to blame, but they all need to pay attention to it and counter fraud. Casinos make money at the expense of their customers, so they have to provide safe storage of user funds. But most casinos buy software from software creators and don't have such a high level of technical specialists as cheaters. Customers should understand that because their private keys are kept by the casino.  

but in case the abuse is not detected early, it is the casino itself who will suffer the most. so for me, it is the responsibility of the casino to secure their filters for such abuse. because let's admit the fact that these people will always try to exhaust the bonus given, and will find loopholes in the site to get as much as they can. if you are a site which has long-term goals, you will invest in your security and other protection protocols. you can't tell the abusers to stop but you can restrict them with your security measures.

[uneng]

Abuses are a serious issue because they reveal the casino security system isn't robust enough to work efficiently and gives gamblers a hint there might be another more serious security flaws which can potentially compromise users' funds deposited on the platform... If a hacker can steal from promotions, he can potentially invade the system and steal from the site's balance, depending the security measures currently in use on the casino, that has to be inevitably developed and upgraded frequently, since there is a constant war between defenders and invaders in online environment, as we can see since the beginning of the internet with viruses, anti-viruses and hacker attacks.

[mindrust]

Fraudsters should take the blame of course. Who else? Why would you blame the casino? Abusing the promotions is theft. That’s why casinos are pretty sensitive over the multi accounters. Even if you multi acc’ed mistakenly or for innocent reasons, you’ll get a kick in the butt quickly.

If people weren’t abusing the platforms heavily, then casinos would be more chill about it but no, people are greedy and have to destroy any loophole they find.

[CaVO32]

Fraudsters should take the blame of course. Who else? Why would you blame the casino? Abusing the promotions is theft. That’s why casinos are pretty sensitive over the multi accounters. Even if you multi acc’ed mistakenly or for innocent reasons, you’ll get a kick in the butt quickly.

If people weren’t abusing the platforms heavily, then casinos would be more chill about it but no, people are greedy and have to destroy any loophole they find.

This is why for the sake of the casino's bankroll, they need to protect from these fraudsters. Yes, we can blame these scammers, but the casino needs to take action on how to prevent such abuse, because blaming only without action will just cost their bankroll to decline. So better invest on their security protocols before abusers drain their vaults. That's the human nature, being greedy and it is the site that needs to prohibit this kind of attitude.

[Mahanton]

Fraudsters should take the blame of course. Who else? Why would you blame the casino? Abusing the promotions is theft. That’s why casinos are pretty sensitive over the multi accounters. Even if you multi acc’ed mistakenly or for innocent reasons, you’ll get a kick in the butt quickly.

If people weren’t abusing the platforms heavily, then casinos would be more chill about it but no, people are greedy and have to destroy any loophole they find.

This is why for the sake of the casino's bankroll, they need to protect from these fraudsters. Yes, we can blame these scammers, but the casino needs to take action on how to prevent such abuse, because blaming only without action will just cost their bankroll to decline. So better invest on their security protocols before abusers drain their vaults. That's the human nature, being greedy and it is the site that needs to prohibit this kind of attitude.

As a business owner then you should put budget for security because this key area isnt something that you could just be confidently let it be or not really that tough because it would surely cost you big once people
or someone do find out some exploit on the system which would lead to abuse and thats a really a disaster for a business to have.Therefore, whenever you do tend to launch your site then it would really be needing
lost of backtesting and bug test or something like that so that it would really be able to get rid or not possible to be bypass for those instances. So this is depending on site owner
on how they would really be putting importance on security.

[Smartvirus]

I'll say, the customers are more to blame! You might look at it on the part that, these gambling sites aren't doing just enough in terms of security but the truth is, they are actually trying. It is the system that isn't letting them do so much in terms of security. Come to think of it, no one is a big fan of KYC operated sites and this is of the best ways to tackle abuse of the promotion that most of these gambling platforms offers. Then, we are given the freewill and we go about abusing it or should I say customers rather.
The promotions are for us, the are put there to compensate your game play and to make it the more enticing and somehow, its just not enough for some. The worst case scenario is, most of these abusers never gets to deposit there funds and place bets on the site!

[Yogee]

....I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

It's 100% the fraudsters are at fault when they take advantage of any loopholes in a gambling platform. The question now is are casinos to be blamed too for lack of counter-measures? Maybe so but they are not the real perpetrator here. They have probably done the  minimum diligence required to make sure their system works properly but nothing works 100%. There will always be bugs or something else to be exploited no matter how good you are. You have to note that it costs a lot too and these operators may not have enough of funding to maintain the highest level of security.

[TopT3ns]

I think if you look at the programmer's point of view at the gambling place they have tried to make the gambling place safe but they still don't know for sure if there is no trial from the user, while the user when he gets a loophole in the gambling place prefers to be silent rather than give information to the developer so that the developer must look deeper into each user how they can get a large amount of profit, although it is very difficult to track it because there are so many users.

[coin-investor]

Abusers will abuse, that's what they are looking for in casino old and new, they would look for exploits for profit, the casino should not take the blame in fact they are the one who is going to lose here because they are the one giving the bonus while the abusers are making a profit by exploiting these bonuses, but for Casinos own good they should upgrade their security to avoid exploits so they can shutdown these abusers and exloiters.

[goinmerry]

Why don't they invest in a robust fraud detection system before the fraud happens and not after?

You have to remember that a fraudster will always be a fraudster and they are equipped with lots of techniques and ways to lead to abuse.

If Plan A doesn't work for them, they have backup plans for Plan B, Plan C, Plan D, and so on. While they are using new methods to abuse the site's system, that's the time the site will adjust the security and algorithms. A big site surely invests in good security but it's just that these culprits won't stop enhancing their techniques to make room for their abuse.

I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

Who is doing the abuse? The users right? Therefore, they are doing it intentionally. Regardless of whether the site security is secured or not, the moment these users abuse a site, that's their only purpose from the beginning and not to enjoy the site service.

[dunfida]

Abusers will abuse, that's what they are looking for in casino old and new, they would look for exploits for profit, the casino should not take the blame in fact they are the one who is going to lose here because they are the one giving the bonus while the abusers are making a profit by exploiting these bonuses, but for Casinos own good they should upgrade their security to avoid exploits so they can shutdown these abusers and exloiters.

There are people who would really be taking advantage if ever they do find a hole for them to get in and abuse any bonuses or promotions thats why on the time a casino/platform would run something like this

then they should really be that mindful about possible exploits or abuse that could happen which means that they would need to check things up first before announcing so that
it would really go smooth and dont have any hiccups or problems that might experienced ahead because it would surely cost you if ever you would really be
that confident that everything is fine but its not actually.

[Doell]

Fraudsters is a dirty profession, that is clear they are to blame. Abusing promotions/bonuses is not a serious problem, casinos should be able to anticipate that problem. The thing that casinos definitely limit is withdrawals, so fraudsters can't withdraw money, but this fact many sites have gone bankrupt because of that problem. And main cause is the casino system which cannot detect them from location or pattern, and other important thing is instant withdrawal without deposit.

[Rengga Jati]

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants? Are the customers/fraudsters getting tech-savvy or are the gambling merchants getting complacent in checking and testing their website for loopholes?

A gambling platform or merchant should know about this and they must be able to provide the best tech for their platform. Or this will always happen. But as we know that online world will never be 100% guaranteed security, a perfect system, and also others. Many fraudsters, people, or hackers may still be able to crack or hack the system in order to get more bonuses. And here, this may be the one that is utilized by them to get more money from gambling merchants. We are not sure enough, but probably there are some groups who are working like this, utilizing the bonus by doing any frauds. as long as they can, they will continue.
And this should be the homework for gambling platforms to add a security system to their platform.

[agustina2]

I ask again who is to blame for the increase in bonus abuse, the customers/fraudsters or the online gambling operators?

What kind of question is this? Abusers are the ones who are doing dirty here. There's even no need for much heavy and tight security to deal with the abusers if these people are honest. But that's an impossible thing to imagine that there will be no abusers. The site should just do everything to take down those and do an IP ban if necessary and prohibits the use of VPN if the situation of system abuse is now massively happening.

Big withdrawals should be checked first and bonuses should be reviewed. Lots of things should be done just to minimize the advantages and benefits that these abusers are doing. No need actually to strengthen the security but rather do some brainstorming to catch these abusers.

[harizen]

I was sitting and wondering, there will always be bad actors in online gambling but who is to blame, the customers/fraudsters or the gambling merchants?

Blame for what? Why the site is being abused?

In the first place, there will be no abusers if no such thing will be intentionally done. I don't blame the gambling operators as I'm sure they have a good tool to fight against abusers but it's just that these abusers are focused on how to take advantage of the bonuses.

The best thing to do here is to revise the bonus terms. Make it to the point that it's not that easy to achieve. I doubt these fraudsters will still do some effort if they found the bonus terms are a bit of a hassle thing to do for them to put some effort to take advantage of it. The fraudsters don't have the mindset the same as real players that have a goal of putting effort to achieve those bonuses.

[ralle14]

I guess it depends on the situation but i'd put the blame more on the users that tend to abuse it knowing the rules are already laid out. On the other hand, abuses are inevitable when it comes to promotions given that casinos don't have the perfect solution against abusers.

Abuses are a serious issue because they reveal the casino security system isn't robust enough to work efficiently and gives gamblers a hint there might be another more serious security flaws which can potentially compromise users' funds deposited on the platform... If a hacker can steal from promotions, he can potentially invade the system and steal from the site's balance, depending the security measures currently in use on the casino, that has to be inevitably developed and upgraded frequently, since there is a constant war between defenders and invaders in online environment, as we can see since the beginning of the internet with viruses, anti-viruses and hacker attacks.

I agree, it puts their security to the test. I'm not sure about hacking from promotions as they rarely happen but most of the promotion abuse we usually see nowadays comes from gamblers that are caught due to multi-accounting and some casinos take so much time before abusers get caught.