Blockchain.com issue

[edgycorner]

Hey everyone,

I have been using a blockchain wallet for a long time(almost 8 years now). Lately, I have been accessing the wallet on my andriod phone. But yesterday my phone's charging port malfunctioned and it has been shut ever since.

So I tried to access my blockchain.com wallet(since I am going to receive wasabi sig payment on it soon), and I can't go beyond the password stage. I am 1000% sure that my password is correct and it shows no error message. Nothing at all. When I click on "Login" after entering my password, it transitions into a loading button for a few seconds then changes back into an active login button again. There's no other change on the login page.

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

According to blockchain's mail, my wallet was Last Accessed on Mon, June 13, 2022(which is true, and that was probably me. Can't be sure).


And there's an active transaction on my address, which happened today
https://www.blockchain.com/btc/address/bc1qcfr52tdsj0wz4jxza9pg0sx3epn5nce4get3jf?page=1

I am also receiving deposits of $40, which I think are from betfury sig campaign. Even though I left that campaign. I will obviously pay them back if it's from them. Whether or not I am able to recover my wallet.
Edit : There's no transaction on my address. I have been checking someone else's address. Don't know how landed on it, checking my history  

Is my wallet compromised? if it's compromised then how come there's still some balance on it.
Or is it some pairing problem? Has anyone experienced this before? If yes, then do you think I will be able to access my wallet on the primary phone once it gets fixed(couple of days)?

My wallet also contains my staked address    1edgym1sR5wLyhiziT8nk5spF1MUWAJcA

[Charles-Tim]

Better not to use blockchain.com wallet, use an open source and reputed wallet like Electrum.

If that transaction is from your wallet, it means your wallet is compromised.

[edgycorner]

Better not to use blockchain.com wallet, use an open source and reputed wallet like Electrum.

If that transaction is from your wallet, it means your wallet is compromised.

lol, that isn't even my address.
I have been using Maestro75's address ever since
I remember copy-pasting the address from my betfury post when I applied on some other campaign. Looks like I copied Maestro75's in the process and not mine. Luckily I received nothing on it.
No surprise that address kept on receiving campaign money, even though I left it a long time ago.

Here's my real broke address of that walelt https://www.blockchain.com/btc/address/bc1qp0f85yu60yl0vp7x24a2un6vjjlg8wpzu9dz6y

This is some Lock, Stock and two smoking barrel(the shootout in the end ofc) scenario lol

My walet is safe, definitely some pairing problem.

Edit: I am dumb. I never used Maestro75's address. I have the wrong address in my post lol

Before somebody puts their tinfoil hat on, this is how I landed on the wrong address while creating this post

My history: https://imgur.com/a/9YszCkY
Explanation: I searched for my address on google, and opened the first link to check transactions. But guess what, the first search result isn't my address  

Ignore the striked-out part of my post.

[BitcoinGirl.Club]

I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol

It does not matter how old the wallet is, you should have kept your 12-code security/seed somewhere safe. What if Blockchain.com shuts down there business or anything happen to the company. You will lose access of the wallet or safe to say you will be in trouble.

Did you try to use another browser, cleaning your cache?

I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Hopefully you find the key. If you do then make sure you write down the 12 word seed in a paper and keep it in a safe place.

Best practice is to forget about this wallet. Once you get the key, create a new wallet in Electrum, transfer the coins to the new wallet. Write down the seed of the new wallet in metal or in something that is fire proof. There are many techniques to keep your seed safe in physical form. Use whichever easier for you.

[edgycorner]

Hopefully you find the key. If you do then make sure you write down the 12 word seed in a paper and keep it in a safe place.

Best practice is to forget about this wallet. Once you get the key, create a new wallet in Electrum, transfer the coins to the new wallet. Write down the seed of the new wallet in metal or in something that is fire proof. There are many techniques to keep your seed safe in physical form. Use whichever easier for you.

Yes, tried it on all browsers. Same thing, the button transitions into loading style then back to active with no message. And on my backup mobile, it's displaying "authorization failed" followed by "pairing problem" constantly now.
I will wait until my primary phone is back, as my wallet is logged in there. If for some reason I am unable to access it on my old phone too then I will contact support. Maybe they can help.

Honestly, wasn't expecting their wallet to break like this lol
Maybe I still have backup, I will have to go through a dozen of hard drives. Since there's no balance in it, I would rather wait for my old phone for now lol

[BitMaxz]

That’s really inevitable if you forgot to save the seed backup somewhere in your PC just like me when I'm totally a newbie.
I have experienced using a blockchain wallet before and I can't access my wallet even though I have the correct wallet ID and password until now I can't access the wallet with some BTC inside.

There is someone told me to access it with the same device where I created the wallet but the problem is my phone LCD is broken instead of hiring a technician I sold it for a cheap price and actually don't care about my wallet on that phone because Bitcoin before is not yet well-known. After that I sold it I bought a new phone and try to access my wallet again but it also do not work.

So my Bitcoin on Blockchain wallet is stuck and there is no way to recover it unless I found even the aes.wallet.json file to brute-force and decrypt the wallet.

Since your problem with your old phone is the charging pin/port why not disassemble the unit there are some guides on youtube on how to disassemble the unit and try to fix the charging port replacing it actually is very cheap it's around 10 cents but if it's iPhone charging port is around $2 I guess.
After you fix the phone maybe you can still able to access it with your old phone like someone said to me before that you can only access it with the same device where you created your wallet.

[edgycorner]

Since your problem with your old phone is the charging pin/port why not disassemble the unit there are some guides on youtube on how to disassemble the unit and try to fix the charging port replacing it actually is very cheap it's around 10 cents but if it's iPhone charging port is around $2 I guess.
After you fix the phone maybe you can still able to access it with your old phone like someone said to me before that you can only access it with the same device where you created your wallet.

Nice suggestion.
If I am unable to find the problem, then I will just take out the battery, and charge it externally. Once it's charged, I will extract and delete important data. Then give it to some service center for repair.
I don't have any merits, else I would have merited you. In future perhaps.

[Text]

I remember it was originally blockchain.info right? This was also been my very first Bitcoin wallet way back then 2016 aside from my local wallet app.

I also encountered an issue same with you where I lost access to my account because I can't retrieve my 12 seed phrase saved on my broken laptop. During those times, I am not yet fully aware of keeping the private keys safe and secured so I thought the log-in details is enough to remember.

I also tried to recover my account until I get tired so from that moment I already gave up because it is now complicated to use when they started to change to blockchain.com. It seems they changed a lot even the account details like wallet ID and displaying an unknown error.

You can still log in to your account but you need to confirm your device that will be sent to your registered email and then you can view your recovery phrase there. (I'm using the android app and a different account from my first account.)

[edgycorner]

I remember it was originally blockchain.info right? This was also been my very first Bitcoin wallet way back then 2016 aside from my local wallet app.

I also encountered an issue same with you where I lost access to my account because I can't retrieve my 12 seed phrase saved on my broken laptop. During those times, I am not yet fully aware of keeping the private keys safe and secured so I thought the log-in details is enough to remember.

I also tried to recover my account until I get tired so from that moment I already gave up because it is now complicated to use when they started to change to blockchain.com. It seems they changed a lot even the account details like wallet ID and displaying an unknown error.

You can still log in to your account but you need to confirm your device that will be sent to your registered email and then you can view your recovery phrase there. (I'm using the android app and a different account from my first account.)

Yes, the same blockchain.info

I am unable to authorize any new device for some reason. It's failing.
I will definitely report this issue to them. Maybe it can be reproduced on a pre-blockchain.com wallet, after pairing it up on an android app and trying to login again from some other device while the original paired-up wallet is offline or not synced up with them. Maybe.

[LoyceV]

I saw your post in Stake your Bitcoin address here. If you can't access your address anymore, you should remove it from your profile. Small chance, but someone might send something to your address.

Your 1edgy addy looks like a vanity address. That means you've imported the private key into Blockchain.com at some point. Any chance you still have a backup elsewhere?

my phone's charging port malfunctioned and it has been shut ever since.

Any chance it supports wireless charging?
Any chance the charging cable is the culprit?

I don't even remember where I kept my recovery code

Start searching! If your phone is the only way to access your wallet, you should improve your setup.

I've seen so many people with problems accessing their Blockchain.info/.com wallet, it's amazing people still use it. If you use it long enough, it seems like anyone will eventually lose access.

If for some reason I am unable to access it on my old phone too then I will contact support. Maybe they can help.

From what I've seen, they won't help.

[Text]

Yes, the same blockchain.info

I am unable to authorize any new device for some reason. It's failing.
I will definitely report this issue to them. Maybe it can be reproduced on a pre-blockchain.com wallet, after pairing it up on an android app and trying to login again from some other device while the original paired-up wallet is offline or not synced up with them. Maybe.

As happened with my main account, even though the login details are correct, nothing enters to email to confirm it.  I didn't try to fix this issue because I didn't like the changes and when they started asking for ID verification.  Until I found out about other wallets like Coinomi, Trust Wallet, and of course the Electrum which is the most recommended.  So hopefully if your phone gets fix will be able to recover its phrase and just import it to another wallet as mentioned above.

[Potato Chips]

Blockchain.com app has the extremely insecure cloud backup turned on by default but there are some prerequisites that needs to be met for a recovery to work, read: How does Blockchain.com's mobile cloud backup feature work?

[hosseinimr93]

Once it's charged, I will extract and delete important data. Then give it to some service center for repair.

Take note that even if you delete the files, they are not permanently gone and they may be still recoverable using some recovery tools.
When you delete a file, it means that you no longer need that file and your OS hides that file. The file exists until it's overwritten by some new data.  

[sheenshane]

Since your problem with your old phone is the charging pin/port why not disassemble the unit there are some guides on youtube on how to disassemble the unit and try to fix the charging port replacing it actually is very cheap it's around 10 cents but if it's iPhone charging port is around $2 I guess.
After you fix the phone maybe you can still able to access it with your old phone like someone said to me before that you can only access it with the same device where you created your wallet.

Nice suggestion.
If I am unable to find the problem, then I will just take out the battery, and charge it externally. Once it's charged, I will extract and delete important data. Then give it to some service center for repair.

I think the best thing that you can do is to fix first your mobile phone.
Find a technician that can repair your mobile phone at home and you should be there.  Charging pin/port is very easy to fix for them and once you will recover your phone, you can transfer it to an open-source wallet or replace the battery with the fully charged one so that you can access your wallet.

I will definitely report this issue to them.

You're lucky enough if there's CS will answer you quickly, it might you will wait for weeks or it worst for months for that.  We've heard a lot of complaints here about their problem, lack of customer support.

I suggest you once your account wallet were covered, just transfer it your assets quickly and it's better not to use this as your wallet.

[edgycorner]

I saw your post in Stake your Bitcoin address here. If you can't access your address anymore, you should remove it from your profile. Small chance, but someone might send something to your address.

Your 1edgy addy looks like a vanity address. That means you've imported the private key into Blockchain.com at some point. Any chance you still have a backup elsewhere?

Yes, the private key was imported to my blockchain wallet.
I honestly can't remember whether there's a backup for it, it has probably been 4~5 years since I made it. There are 2 laptop drives, a couple of external drives, and drives of two desktops to scour for it(and backup phrase) lol
There's no balance on any of it so there's no hurry. Phone wallet will be my first objective.

Any chance it supports wireless charging?
Any chance the charging cable is the culprit?

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

I suggest you once your account wallet were covered, just transfer it your assets quickly and it's better not to use this as your wallet.

Most definitely.

[nc50lc]

-snip- tried it on all browsers. Same thing, the button transitions into loading style then back to active with no message.

Try logging in using your email address instead of the wallet ID.
That way, blockchain(dot)com will immediately send a verification email in the next step (before the password) and there'll be an option to resend the email after a few seconds.

[abel1337]

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Is there any update on your childhood PC? If you have old notes you make sure to check them, It's one of the old way of storing security codes.

According to blockchain's mail, my wallet was Last Accessed on Mon, June 13, 2022(which is true, and that was probably me. Can't be sure).

Is my wallet compromised? if it's compromised then how come there's still some balance on it.
Or is it some pairing problem? Has anyone experienced this before? If yes, then do you think I will be able to access my wallet on the primary phone once it gets fixed(couple of days)?

I didn't think it's compromised, I think it's the security of blockchain.com to ask for additional layer of security like asking the 12-code security after logging for a long time.

Nice suggestion.
If I am unable to find the problem, then I will just take out the battery, and charge it externally. Once it's charged, I will extract and delete important data. Then give it to some service center for repair.
I don't have any merits, else I would have merited you. In future perhaps.

Just be careful on doing that process, It might brick your board if failed to do it correctly. It would be more easy to let a technician repair the port, The technician would likely solder a new port into it and it will take less time. Just make sure you watch the technician in repairing it for your wallets security.

[edgycorner]

-snip- tried it on all browsers. Same thing, the button transitions into loading style then back to active with no message.

Try logging in using your email address instead of the wallet ID.
That way, blockchain(dot)com will immediately send a verification email in the next step (before the password) and there'll be an option to resend the email after a few seconds.

I tried that too, on both the app and laptop. It isn't authorizing. Security or pairing problem for sure.

I tried logging into blockchain app on my backup phone(which I have been using after my primary phone went dead). On it, I am taken to a recovery page after entering my password. Either I have to provide my 12-code security key or reset my wallet. It's a 8 year old wallet, I don't even remember where I kept my recovery code lol
I am booting my childhood PC(after I fix it), maybe it has the keys. Maybe it doesn't.

Is there any update on your childhood PC? If you have old notes you make sure to check them, It's one of the old way of storing security codes.

it has a VGA port. I can't connect it to my IPS monitor. I will either have to buy SATA drive reader for my laptop or something like VGA to HDMI. I can't afford either rn for a wallet with no balance lol

My other PC is without a GPU(because I sold it recently to cover other expenses and planned to purchase 4000 series later this year by saving up). And it has AMD CPU, so no output without GPU lol

So I got my old CPU with intel duo core that works without GPU, but it has VGA port. Got another CPU, with 5800x but no GPU lol
My life is definitely directed by Coen brothers.

Just be careful on doing that process, It might brick your board if failed to do it correctly. It would be more easy to let a technician repair the port, The technician would likely solder a new port into it and it will take less time. Just make sure you watch the technician in repairing it for your wallets security.

I watched a few disassembly videos. It's a very easy process. Requires a precision screwdriver tho. Which I don't have rn. I just want to charge the battery externally and put it back. But buying a screwdriver for a single-use, when it will still get repaired later on doesn't sound like a good decision(financially). So yea will drop it off at a good repair shop.

This all makes me sound like a cheapskate lol
Hard times.

[BitMaxz]

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

Samsung M51 or any M series does not support wireless charging, unlike the S and note series.

About the charging port, it seems you don't need to resolder them you can buy a whole charging board it's around $12 on Amazon or if you are looking for a cheaper one you can buy it on Aliexpress they are selling it for $3-$4. The shipping fee seems free if you are living in the US.
 
It is easy to replace after you disassemble the unit unlike replacing only the charging pin that needs BGA hot air and soldering iron to remove and resolder the charging pin.
Just make sure to be careful on the attached flex subboard to the mainboard.

[edgycorner]

I wish it had wireless charging, then I would be able to ride public E-scooters downtown without worrying about battery lol
It's a cheap android(Samsung M51, which was gifted xd)

Samsung M51 or any M series does not support wireless charging, unlike the S and note series.

About the charging port, it seems you don't need to resolder them you can buy a whole charging board it's around $12 on Amazon or if you are looking for a cheaper one you can buy it on Aliexpress they are selling it for $3-$4. The shipping fee seems free if you are living in the US.
 
It is easy to replace after you disassemble the unit unlike replacing only the charging pin that needs BGA hot air and soldering iron to remove and resolder the charging pin.
Just make sure to be careful on the attached flex subboard to the mainboard.

Alright, just purchased this precision screwdriver for 3 dollars.
I will get it by Sunday.
This option will be cheaper for me. And I can charge the battery externally until I get the spare part.
I will get to learn something too. I have never fixed an electronic appliance(except for PC ofc) on my own. This will be a start.
Thanks!