Slotella.com ᐅ A New Casino Experience | 🎁 10% Daily-Cashback + 125% Bonus

[kotajikikox]

Hello everbody,

The above-mentioned email doesn't belong to 3rd parties or there is no case of data leakage.

Unfortunately, we do not want our main e-mail addresses to be marked as SPAM, as bulk e-mails about bonuses are marked as SPAM by mail bots.

and we created this email to follow the campaigns. Hundreds of our users have benefited from this bonus.


We also already have a support service for your questions on our site. Please feel free to share your concerns and questions with us.
Our support team is always there and responds instantly.

Thanks <3

you should have posted this as early as possible because we are in online forum in which spam emails are commonly managed and being abused , better that you mentioned this part even before sending emails because like now? players are questioning your integrity and your capacity in handling securities because even said that this is from your end ? who will really prove thought hat 10 euro bonus is even cheaper to what you can earn from selling details to 3rd party users?
but I think this will serve as warning still , Now I am doubting your account handling specially our data .

[panjul07]

We also already have a support service for your questions on our site. Please feel free to share your concerns and questions with us.
Our support team is always there and responds instantly.

No I dont think so, I sent you a ticket for more than 48 hours and you give no response till I write this post.
I do not want to complain but what you say that your support responds instantly is not really true (at least based on my own experience).
I'm trying to be positive, maybe because I sent the ticket on weekend so your support is on their vacation but it is on working days already, yet I get no response.
Is it because what I ask about is not that important or because I have not played with a deposit in your casino?

[LUCKMCFLY]

I mean i know they can choose whatever rules they see fit for their bonuses but....   Damn

Do you think that the rules of the free $5 bonus are too much for you? If so, simply leave it. No one is forced to take the bonus, you are free to choose and once you decided to take it then you should follow the rules. Anyone should not complain the rules after taking the bonus, users need to read all the rules first before taking any kind of bonuses. I know what you dont like is the requirement to deposit $100 and wager it 1x once you want to withdraw your winning from the bonus after you complete the wagering requirement. I know it looks hard but imagine if you win $100 (the max amount to withdraw from the bonus) but I think the rule is still reasonable.

This is something very important, because I have seen in some chaos that they do not read the terms and conditions well and they form a big problem in it, in the end it is something very painful for the player, and sometimes by ignoring those terms they think that the casino is stealing or similar things, but something must be seen here before all this, the money that is given in a casino is not always "given", it has to be earned with your own effort, I think this is a premise that every player has to take take into account and know that things are like that here, I also believe that this detail makes each site more legitimate, when you see gifts and great things you have to start suspecting.

[Hamphser]

We also already have a support service for your questions on our site. Please feel free to share your concerns and questions with us.
Our support team is always there and responds instantly.

No I dont think so, I sent you a ticket for more than 48 hours and you give no response till I write this post.
I do not want to complain but what you say that your support responds instantly is not really true (at least based on my own experience).
I'm trying to be positive, maybe because I sent the ticket on weekend so your support is on their vacation but it is on working days already, yet I get no response.
Is it because what I ask about is not that important or because I have not played with a deposit in your casino?

Not a really good behavior for this casino to have on claiming out that their support is active and responsive but totally opposite on what users been experiencing. Sending out a ticket and not getting any response within

48 hours is really just a bad performance from this new casino.They should be honest and transparent at least and made out some apology instead on trying out to argue that they are something like that.

It should correlate on what the community is been experiencing and not totally claiming on what they do have in mind.

[Jody.Drummer]

We also already have a support service for your questions on our site. Please feel free to share your concerns and questions with us.
Our support team is always there and responds instantly.

No I dont think so, I sent you a ticket for more than 48 hours and you give no response till I write this post.
I do not want to complain but what you say that your support responds instantly is not really true (at least based on my own experience).
I'm trying to be positive, maybe because I sent the ticket on weekend so your support is on their vacation but it is on working days already, yet I get no response.
Is it because what I ask about is not that important or because I have not played with a deposit in your casino?

At first, they came pretty well and were responsive, but now complaints have been pouring in since the spam messages seemed to have spread to bigger problems. I don't know what the problem is because I don't prioritize new casinos with a minimal reputation too much. I think the problem you're facing is that it takes 48 hours to be a bad service for a casino that wants to show its presence in the realm of gambling. Don't put any money into it until the casino is completely 100% trusted.

[panjul07]

-snip-

-snip-

At first, they came pretty well and were responsive, but now complaints have been pouring in since the spam messages seemed to have spread to bigger problems. I don't know what the problem is because I don't prioritize new casinos with a minimal reputation too much. I think the problem you're facing is that it takes 48 hours to be a bad service for a casino that wants to show its presence in the realm of gambling. Don't put any money into it until the casino is completely 100% trusted.

4Days and still get no response of my ticket, they have indeed clarified about it in this thread but I think they should respond to any ticket.
Frankly speaking, I was interested to use this casino as my alternative place for gambling after I tried it sometime ago with the free bonus.
But I think I've just lost my interest because their support is not responsive so it makes me a little bit worry.

[slotella]

Hello guys,

I understand your concerns, but I don't quite understand what's wrong?
Our ticket response time is 0-1hour at a rate of 82% (usually 15min)

Here you can see our ticket response statistics (overall):


Which user did not receive a response to their ticket, can you please share the username with us?

So I can share the screenshot.

--

There also seems to be a problem on our casino, but we don't have any customers playing games at our casino and complaining so far.
Only 1 user claims to have problems because he lost his balance or had their account hacked.

If there was a problem, you could have seen dozens of complaints by now.

Thanks

[panjul07]

Which user did not receive a response to their ticket, can you please share the username with us?

So I can share the screenshot.

I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:

This ticket was created on your behalf.

Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.

[slotella]

Which user did not receive a response to their ticket, can you please share the username with us?

So I can share the screenshot.

I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:

This ticket was created on your behalf.

Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.

This is really interesting, can you resend your username? So we can clarify the situation.

Unfortunately, we cleaned the inbox can because there were too many PMs.

[slotella]

Which user did not receive a response to their ticket, can you please share the username with us?

So I can share the screenshot.

I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:

This ticket was created on your behalf.

Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.

Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?



I have hidden the username and email address for security reasons.

---

The problem here is very interesting.

-Is there a player who can't get paid?
-Is there a player who can't find a solution to their problem?
-Is there a player who doesn't benefit from the bonus?

Please if the answer is yes let's discuss this and find a solution.

Thanks

[panjul07]

Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?

Unfortunately I did not receive the email as shown in the screenshot above, not really sure what's the problem.
I was waiting for an hour IIRC after I sent the ticket and I was reloading my email several times, still the I do not receive it till now (I checked all my folders including spam, promotions and social)
Anyway I can confirm that the above screenshot proves that it is indeed a ticket from me as it is completely the same as what I wrote.
Is there any way to check my (closed) ticket and the reply through the website like what I can see in some other casinos?

[slotella]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

[Blowon]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

I am happy to see your service to the community, you really care about users
this is a pretty good first step to go further on the journey of the Slotella.com gambling site, I understand if there are some problems that will arise because you are still very young, so there is still a lot to pay attention to

[Strongkored]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.

[slotella]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.

Oh, I'll talk to the dev team and update you asap

[Chikito]

Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.

Oh, I'll talk to the dev team and update you asap

As I know, for reset passwords and link to verification emails usually use automatic reply. They would have much a problem when replying it manually. So if the automatic reply didn't send yet or is a bit slower than usual, there is maybe have a problem with the provider server, so Slotella must complain t

[Coin_trader]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.

I can confirm that the system is not sending a reset password link via email when I try to do it on my account. I manage to do it few weeks ago so I definitely know where this emails to find when the system really sending reset password email.

And also can I request to the devs to add a feature to see password during login process? This is the reason why I keep changing password becuI don’t have any idea if I’m typing the correct password or not because I can’t see what did I type.

[Newlifebtc]

I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.

This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)

Also we are still working on Slotella for a better experience.

Thanks for advices!

--

Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.

your money situation like this they don't wait or make any delay to fixed what is not yet to be fixed. I believe that if you people want to maintain the platforms you have to keep the platform constant busy of maintenance so that people will not complain again.

[danadc]

Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.

Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.

[Bitinity]

Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.

Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.

Weeks ago I also created an account, I do remember my login details but I'm curious to try the forget password because I read your post. Here is the result when I try the forget password feature:



It is working fine for me, I do not think there is something wrong with their database. It can be something wrong with your email that you use to register. Can you show what you see after you fill the recover password feature? Perhaps it will help a bit for them to know about your issue better.