Why am unable to connect?

[VWA]

I have had Bitcoin.com Wallet running on Windows 10 for a couple of years now. The version is v5.13-rc4.

I don't log in often, but was able to get into my accounts via the wallet last month. I have not changed anything but now I am getting:
[2022-07-15T12:48:47.888Z] [warn] Error updating notifications:Error: 503
[2022-07-15T12:48:47.890Z] [warn] Unknown error type: 503
[2022-07-15T12:48:47.891Z] [error] 503
[2022-07-15T12:48:50.451Z] [error] Wallet service connection error.
[2022-07-15T12:48:50.466Z] [error] Wallet service connection error.
[2022-07-15T12:48:50.472Z] [warn] Error updating notifications:bwc.ErrorCONNECTION_ERROR: Wallet service connection error.
[2022-07-15T12:48:50.504Z] [warn] Error updating notifications:bwc.ErrorCONNECTION_ERROR: Wallet service connection error.

I have no clue how to resolve this and am truly lost. While the amount in the account probably is not more than a few hundred dollars, I really done want to just assume it is lost.

[1715584836]

1715584836

[1715584836]

1715584836

[mocacinno]

I'm not a bitcoin.com wallet user, but aren't they an SPV wallet (do you have a 12 word seed phrase to recover your wallet?)

[VWA]

Yes, but if I can't access the network, I don't see how that would help me.

[mocacinno]

Yes, but if I can't access the network, I don't see how that would help me.

By installing a recent version of the wallet on a different device? Or do you get the same error message on all systems and all versions of the wallet?
Like i said: i'm not a bitcoin.com wallet user (never have been either), but i can imagine that they started rejecting connections from legacy wallets for some reason, or maybe that your current device has a network issue... By installing a new version of the wallet on a different device (maybe even on a different network), at least you can rule this out.

This is, offcourse, under the assumption the seed phrase from your (old) version is compatible with the new version of the wallet... It would be bad design on bitcoin.com's part if it wasn't...

[VWA]

All would route out the same way. So it seems that this is device independent.

[NeuroticFish]

I have had Bitcoin.com Wallet running on Windows 10 for a couple of years now. The version is v5.13-rc4.

Bitcoin.com is a website related to an altcoin called Bitcoin Cash.
Unlike Bitcoin.org, I think that Bitcoin.com actually has a company behind it and it has support. https://support.bitcoin.com/en/

So my advice would be:
1. Ask the support there make your wallet work again.
2. Find out if you have bitcoin in your wallet or bitcoin cash or similar altcoin.
2.1 if you have bitcoin, move your coins to a proper bitcoin wallet, maybe Electrum and make sure you save carefully your seed words, or, if it's a meaningful amount, consider buying a hardware wallet to be safe
2.2 if you have altcoins consider converting into bitcoin and follow step 2.1

[mocacinno]

All would route out the same way. So it seems that this is device independent.

The problem could still be network related and be on your device, or on your router... things like a local firewall for outgoing connections for example.
If you try installing the new version of the wallet on a different device on a different network, at least you'll be sure... If the seed phrase of the old wallet is compatible with the new version of the wallet, and you do install the new version on a different device on a different network, if it still doesn't work the problem is probably on bitcoin.com's end.  I suppose they run a full node and bitcoin.com is an SPV wallet, so if their node has problems the spv wallet will not work. In this case their support should be able to help you out.

If you install the newest version on a different device on a different network, and you restore from seed and it solves your problem it's probably because your current version is to old or there's a problem with your setup (be it your device or your network itself).

[BitMaxz]

Are you sure that the wallet is from Bitcoin.com?

I can't seem to find an installer for Windows 10 from Bitcoin.com they only have two options IOS and an Android app.

So it's weird that you have a Windows version of Bitcoin.com wallet.

Since you mention above that you have a backup seed why not try to install the bitcoin.com app to another device(Try on your phone) and import the backup seed?
You can follow this guide "Restore Bitcoin.com Wallet Guide"

[VWA]

Your's is a legitimate observation. However. I am the network admin. There is no proxy server. I have not made any changes to the router in the last six months amd there are no blocks in the routes to anywhere. I know because I run tools to make sure our routes are all open.

[VWA]

Are you sure that the wallet is from Bitcoin.com?

I can't seem to find an installer for Windows 10 from Bitcoin.com they only have two options IOS and an Android app.

So it's weird that you have a Windows version of Bitcoin.com wallet.

Since you mention above that you have a backup seed why not try to install the bitcoin.com app to another device(Try on your phone) and import the backup seed?
You can follow this guide "Restore Bitcoin.com Wallet Guide"

Yes, this is a Windows 10 Bitcoin wallet... but it may be an old piece of code. Clicking on help give you this!
https://www.bitcoin.com/wallet-support

http://ndevor.netwright.net/BT.JPG
http://ndevor.netwright.net/BT2.JPG

[vv181]

 

The wallet is unmaintained, and some users also have a similar issue about the wallet is down(https://github.com/Bitcoin-com/Wallet/issues/597#issue-1188442182). You might want to use Electrum to store your bitcoin.

Meanwhile, have you tried this: How to import a regular wallet from Bitcoin.com Wallet v5.13 and below to Bitcoin.com Wallet 6.0+?

The link above suggests you upgrade to a newer wallet, but it seems it is only available on mobile.

[VWA]

Yes, the problem is I don't want to use a mobile app for this.

I also get donations to my account and that QR code is in the hands of many. I don't know enough, but I seem to remember that while I could move what I have to Electrum, I would then be abandoning the donations that would go to an account I no longer have.

I could run the Bitcoin org Core, I guess but I really don't want to dedicate my processor capacity to that!

Are there any other options?

[vv181]

I also get donations to my account and that QR code is in the hands of many. I don't know enough, but I seem to remember that while I could move what I have to Electrum, I would then be abandoning the donations that would go to an account I no longer have.

Are there any other options?

You will not lose your address(account) even if you move out to other wallets, just make sure you make a backup of your current recovery phrase.

I suggest you use Electrum.

You can try to import the recovery phrase into Electrum. On the Enter Seed page, put the recovery phrase, and check the BIP39 seed. Then on the derivation path set up page, try to click Detect Existing Accounts. Try it out, let's see if it works.

[BitMaxz]

I found the old version 5.12 RC2 and v5.13-rc4 on Github I tried to use it seems both of them working but after creating a new wallet it stuck to generate new addresses.


So there is nothing we can do since it is an old version and Bitcoin.com stopped maintaining it.

Are there any other options?

The only option is to import your backup to another wallet as suggested above and it seems that their wallet is generating with BIP39 so you should get the same addresses after you imported it to Electrum.


Take note it's not safe to use a wallet that is generated from another wallet so I suggest you instead of importing them to Electrum extract all private keys from https://iancoleman.io/bip39/ offline mode and sweep all private keys to your new wallet(Make a new wallet with Electrum).

[VWA]

I also get donations to my account and that QR code is in the hands of many. I don't know enough, but I seem to remember that while I could move what I have to Electrum, I would then be abandoning the donations that would go to an account I no longer have.

Are there any other options?

You will not lose your address(account) even if you move out to other wallets, just make sure you make a backup of your current recovery phrase.

I suggest you use Electrum.

You can try to import the recovery phrase into Electrum. On the Enter Seed page, put the recovery phrase, and check the BIP39 seed. Then on the derivation path set up page, try to click Detect Existing Accounts. Try it out, let's see if it works.

I did get Electrum and install it. I did put in the SEED.
BUT I do not see  "derivation path set up page, try to click Detect Existing Accounts" and I don't see my money. :-(

[vv181]

The address generated from bitcoin.com wallet starts with 1, right?

This time try to redo it again but instead choosing detect existing account, select legacy (p2pkh).

[VWA]

There is no "Address" listed anymore. The area is empty. There is only the seed. The last seed I have is from a backup in March.  And now it will not connect to the servers.
http://ndevor.netwright.net/BT3.JPG

[NotATether]

The wallet is unmaintained, and some users also have a similar issue about the wallet is down(https://github.com/Bitcoin-com/Wallet/issues/597#issue-1188442182). You might want to use Electrum to store your bitcoin.

Alternatively, if you can find the derivation path of the Bitcoin.com wallet (that should be easy, given that the source code is open), and the wallet is using a BIP39 seed, you can manually import that seed into Electrum and set the derivation path in the "advanced" window.

[vv181]

There is no "Address." There is only the seed. The last seed I have is from a backup in March. The Windows Bitcoin.com program never displaces an address.

The address is derived from the seed, there is a way to see the address on that wallet.

Anyway, try to redo as I suggest above. I tried that the wallet generates a p2pkh address, and importing the seed onto the Electrum will work fine.

I found the old version 5.12 RC2 and v5.13-rc4 on Github I tried to use it seems both of them working but after creating a new wallet it stuck to generate new addresses.

So there is nothing we can do since it is an old version and Bitcoin.com stopped maintaining it.

And now it will not connect to the servers.

I see there is a work around for the issue,

As a workaround you can go to Settings -> [Your Wallet] -> More options -> Wallet Service URL -> and then change from https://bws.bitcoin.com/bws/api to https://bws.bitpay.com/bws/api

But still, I suggest you should use Electrum as a wallet.

[VWA]

I tried using Electrum with the seed. I did. I used the seed and I tried... Nothing.
Balance 0