[SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid

[Saint-loup]

Good to see you again... welcome back to the forum  

I thought this must have been something related to an issue such as you mentioned, I am glad to read your reply because the OP did not explain in detail why KYC was requested.

I do hope this will be resolved in a timely fashion but your investigations could take time especially when third party game providers are involved and there is a lot of communicating between multiple parties in an attempt to ascertain the truth. The OP has to remain patient until you contact him with an update.

If it transpires fraudulent activity did not take place I am sure Duelbits will allow the OP to withdraw the $1275 and offer an apology along with maybe with some bonus add-ons. If it transpires fraud did take place I guess what you wrote in your reply below will take place.

duelbits, would be able to post in this thread and shed some light on what is going on there with the second allegation against Duelbits: duelbits.com scam me 16K USD with big proof

I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on the website? Why it has happened when the user has tried to withdraw his funds and not before? Winnings should have been frozen in balance in first place and not being available to be withdrawn IMO.
I also don't understand in which way requiring the KYC of the user is helping them to investigate that, it hasn't changed anything here after the KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC but not with the bookmaker. More transparency is welcomed in such cases.

[1714496952]

1714496952

[sale2000]

First of all, thanks for all the support. I can confirm that Duelbits has paid me.

However, I must admit that I did not like how this "investigation" was conducted. Today's casino sites give themselves too much right to do what they want, especially since Curaçao licenses and the like can be obtained so easily.

There are no transparencies. They lock your account just like that, and don't pay you for 10-15 or more days. It doesn't matter to them how urgent that money is for you. Also, communication between the security team and customer support is terrible. Customer Support provides irrelevant answers at every opportunity, they cannot provide any information. I don't see why they exist then.

I hope that in the future as few users as possible will find themselves in a situation similar to mine Thanks one more to everyone for support.

[JollyGood]

Hi sale2000,

The investigation from the Sportsbook provider has been concluded & your withdraw has been processed.

Thank you for your patience.

Case closed. Thank you for updating us.

I can understand the need of sportsbooks to check if matches of small leagues are not fixed, but why doing it in such a non-transparent way?
They can't clearly display this information on the website? Why it has happened when the user has tried to withdraw his funds and not before? Winnings should have been frozen in balance in first place and not being available to be withdrawn IMO.
I also don't understand in which way requiring the KYC of the user is helping them to investigate that, it hasn't changed anything here after the KYC has been verified. Moreover according to sale2000 they told him the issue was with his KYC but not with the bookmaker. More transparency is welcomed in such cases.

Yes you are right, in order to avoid confusion there needs to clarity and consistency too from all gaming/betting websites but they operate differently. I asked myself the same question about the KYC but in the end only Duelbit can comment on that. We just do not know what specifically it was that triggered their investigation in to the OP but it has been resolved but it must have been something important otherwise they would not have taken steps to freeze withdrawals for such a small amount.

Maybe time to lock this thread?

[AlexiPedals]

I'm running into a similar issue at the moment with duelbits.
I played for a couple of days and the withdrawal is still showing as "processing" after a full day (about 30 hours)
The live support team are just giving me vague answers providing absolutely no updates nor eta.
I asked if they needed kyc info and offered to provide any further information to speed the process.
I asked if the amount triggered the flag for withdrawal since it was over 15k. Of course they couldn't answer.
I know it took over a week for OP so I'm not too alarmed yet, but what do they need to check exactly?
Anything over 12 hours to check my account or transaction seems a bit excessive.

[acroman08]

I know it took over a week for OP so I'm not too alarmed yet, but what do they need to check exactly?

only they can properly answer that.

Anything over 12 hours to check my account or transaction seems a bit excessive.

it might be, but for them, it's probably a protocol. if they ask you for KYC it might even become longer.

anyway, I wish they(and other gambling sites) would communicate better with their gamblers when issues like this arose, giving only vague answers can really trigger anxiety or can be frustrating especially if it involves a sizable amount of money.

[Bitcoin_Arena]

I'm running into a similar issue at the moment with duelbits.
I played for a couple of days and the withdrawal is still showing as "processing" after a full day (about 30 hours)
The live support team are just giving me vague answers providing absolutely no updates nor eta.

I suppose you were not communicating with a bot that is in some live chats. What vague answer did they give you exactly?

Meanwhile is your account still in a normal condition? like not blocked from performing certain actions?
I would hate being in such a position where I am in the dark of what's going on. At least they should tell you it's some sort of Standard Operating Procedure.

[Pmalek]

<Snip>

The issue from the person who created this thread has been resolved, so it makes no sense to continue discussing your case here.
You need to open your own complaint and explain the situation there properly, posting all the proof you have as well.

Check out the Scam Report Format because it provides good guidelines of how to do it. 
https://bitcointalk.org/index.php?topic=260073.0

[AlexiPedals]

<Snip>

The issue from the person who created this thread has been resolved, so it makes no sense to continue discussing your case here.
You need to open your own complaint and explain the situation there properly, posting all the proof you have as well.

Check out the Scam Report Format because it provides good guidelines of how to do it.  
https://bitcointalk.org/index.php?topic=260073.0

Thanks for your advice

https://bitcointalk.org/index.php?topic=5418076.new;topicseen#new