I feel I being cheated by Primedice Affiliate and Support is like bots no help.

[Yogee]

I find it rather odd that the support shut you down on the premise of data privacy instead of forwarding your case to the other department. The affiliate page clearly says "contact support to be  put in touch with an affiliate manager". There are ways to handle this without revealing personal information of customers. You can clearly see your affiliates and their wager so they could start from there. I guess it's easier to jus say "no".

.... If someone have someone have a logical explanation I would love to hear.

Expiration of commission but that would be absurd hehe.

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[ryzaadit]

IMO, can you ask to the support service to provide a list usernames who register under your link.

Then, we can check one by one for the account. How much your referral wagering to the site and how much is the commission for the upline, IMO this is not really a big deal. We want to confirm, the referral not deposit a small money and waggering really low.

Since the commission is really low, is still showing zero.

[Ulven]

The user who signed up under your link may have made a deposit and didn't bet so you didn't get any commission
You can also check for yourself if the user is making a deposit and betting at the same time. Because the referral program has terms and conditions.
You should first check with the user if you find that they are depositing and betting then you can file a lawsuit against them

[ScamViruS]

Everything would be more clear if you could contact your referrals. Because it may be that your referrals have only made deposits but they have not gambled. As a result you did not get your commission. All these problems can be solved by the affiliate department, support department for customer service, so they may not have the right answer for you. So I think you should keep trying to contact the affiliate department. But asking affiliate manager's telegram is also not the right way.

[Kakmakr]

Ok, my take on this is as follows.... let's say the person did deposit some coins... then he/she obviously had to wait for the confirmations. So, a lot can happen during that time... example : He/She could have driven to the shop... got in a accident... and they might be hospitalized. (worst case scenario)

Looking at your second post... it rather looks like a glitch in the Matrix....    I will not waste my time on support... they have limited "rights" to troubleshoot things... they simply "Cut&Paste" pre-configured answers to questions.... rather try to DM Stunna ....to see if he can help. 

[ryzaadit]

-snip-

Yap, that's why need to see from user information betting.

If we want manually check by user side, and I also agree with your response from primedice support. I don't know why, see the response from PrimeDice a little bit different comparing to stake.

At least, stake still trying to give the best result for checking first the situation.

[aew]

Hi.  Thank you all guys for the responses. .
Again no I can't contact the referral/user as i said I used media buy it ppc to get a lot of referrals.  It was long time ago when Primedice was a thing.  
Ofcourse there must be a glitch or some error or something wrong in the tracking or affiliate tracking.
A d you guys noticed I'm not saying primedice is a scam.
But I'm angry and frustrated by the Support who not willing to help or just give an explanation. There answer is they cannot reveal other accounts data.
Actually I don't know the account full username all I know is same as screenshot last few letters of his name .
 Also I'm affiliate with bc game but bc game support or affiliate more advanced than primedice or stake. And customer support nit as cicjy as PD or Stake.

The whole issue might just be a glitch an error or a thing a staff can explain but instead they treated me as not even deserving an answer
I promoted PD before even Stake started got over 400 user never even bothered to ask questions or anything but now I was treated like this I wish I forwarded all that referrals to bc game or a casino that more advanced.
Seems stake and pd spend more money on fake streamers and sponsorships and they forgot the core of a successful business is the affiliates also customer satisfaction.

So up to you guys go ahead when you got a problem at stake and pd believe me the customer service is so spoiled. It's better to stake or pd to hire some ofshore customer service from Philippines cheaper than cocky ones atleast ofshore ones will talk better.  

I don't really care about that customer I got better referrals at other casinos than pd but all I wanted is an answer.

Guys with stake signature dudes stop giving excuses for the 100bucks a week you get.  

[DoublerHunter]

^ I understand you dude, it is very frustrating nowadays to talk with customer support, they are acting like a bot which I doubt they are, not only PD or Stake that you have experienced, but I also experienced this on other gambling casinos which is all customer support staff are useless to talk.
Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

[Yogee]

I find it rather odd that the support shut you down on the premise of data privacy instead of forwarding your case to the other department. The affiliate page clearly says "contact support to be  put in touch with an affiliate manager". There are ways to handle this without revealing personal information of customers. You can clearly see your affiliates and their wager so they could start from there. I guess it's easier to jus say "no".

I agree with you by the first look of this thread but when I read carefully the screenshot content.  The OP is asking for the telegram account of the Affiliate Manager which is really a breached of privacy because that’s not the official channel to discuss this matter. I’m interested to see the conversation prior to the screenshot of OP because the support mention that they already discussed this before probably have decent conversation.

@OP can you provide the complete conversation content with support?

What I understand is that the "account's data" refers to the PD user information and not the TG of their staff. Another thing is that affiliate managers are supposed to be "public figures" and should normally have a social media account or contact information dedicated to PD concerns. This support could have given other ways to contact the AM department rather than saying "nothing to discuss". Check efialtis message in the first page.

[STT]

Best way to test this is with a personal friend using your referral and notifying you every time with clear evidence of every action, deposit, gamble and so on.     I didnt see it mentioned but people can be erratic and gambling sites do get used like a bank or place to leave a balance for safety or just convenience.    To be sure it would need to confirm if this person has only deposited and not touched any of it because I find that quite possible from all the users and different sites Ive known over the years.   I realize the various rules, etc. but its possible this person is occupied with other matters in life not actively gambling right now so I think it best to test out exactly what occurs and keep your evidence etc.

[TimeTeller]

Best way to test this is with a personal friend using your referral and notifying you every time with clear evidence of every action, deposit, gamble and so on.     I didnt see it mentioned but people can be erratic and gambling sites do get used like a bank or place to leave a balance for safety or just convenience.    To be sure it would need to confirm if this person has only deposited and not touched any of it because I find that quite possible from all the users and different sites Ive known over the years.   I realize the various rules, etc. but its possible this person is occupied with other matters in life not actively gambling right now so I think it best to test out exactly what occurs and keep your evidence etc.

That's more than fair, so you know if the site is indeed having some problems on this aspect.
The OP can't tell if the depositor indeed played after depositing.
Much better if he has more tangible proofs rather than speculating that his referral did use his deposits.
The OP can also reach out to the Primedice staff, and see how he will address this situation.

[aew]

It seems I'm not the only person facing troubles with the affiliate system
https://bitcointalk.org/index.php?topic=5372893.0
This guy had troubles with stake affiliate
As we know stake and primedice is the same .

And the person who said the referral might used pd as a wallet
stake and primedice cannot be used as a wallet as you withdraw without wagering is impossible for the AML policy. Try deposit something then Try withdraw it right away you will not be able to without a wager.

[Haunebu]

Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

I don't have a lot of experience with referrals and affiliates in crypto gambling sites, but I did have some other issues which their support teams helped solve(Most of them) in a slow manner.

My point here is that patience and proof is required when dealing with these sites. It's better to continue trying to contact the support team on their site instead of Stunna who is rarely active here.

If the issue stays unresolved even after providing a ton of legit proof, op should start a scam accusation thread against them.

[cabron]

Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

I don't have a lot of experience with referrals and affiliates in crypto gambling sites, but I did have some other issues which their support teams helped solve(Most of them) in a slow manner.

My point here is that patience and proof is required when dealing with these sites. It's better to continue trying to contact the support team on their site instead of Stunna who is rarely active here.

If the issue stays unresolved even after providing a ton of legit proof, op should start a scam accusation thread against them.

Assuming the screen shot is real, I think that was enough of proof that he felt cheated since he should have gotten some funds out of  the deposits of the users under his link. I'm not however aware of the terms, there may have some technical details that we missed.  As to why the supports behaves badly, is  just not acceptable. If he has limited access to the database, he send the inquiry to the higher support maybe to his experienced staff.

[Smartvirus]

Obviously, the referrer did signed under you as I was thinking as to what ways this could go and you don't get to earn a commission on referrer but, it is as you say from what I see.
Well, I don't consider the response you got a dumb one as, you can't be given detail on other users of a casino even as your referrer although, I think you ought to have been given your commission if its an active promotional offer.

From the provided screenshot as at above, you seem to focus your balance check on Litecoin (LTC) mean while, I could see wagering amounts in BTC, ETH, Dogecoin, XRP and am thinking if it's possible that you ought to have been given a commission in the denominations of the depositor if that be the currency used in making deposit as well. Perhaps you could try other currencies and see what comes up just to clarify doubt.

[barbara44]

Maybe that user is just using primdice as a crypto wallet for a while and when the right time comes, he will use it for playing and maybe do some withdrawals but primedice should come up with a better reply. They should tell if there is a problem in regards to that, in case the user that you refer plays but the data's where not recorded and as a result, you didn't get any commission.

OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.

Maybe? However, the only thing I can imagine is that the referral might have used Primedice to obfuscate their cryptocurrency (bitcoin? ), much like utilizing a bitcoin mixer. If so, that would be the dumbest thing I have ever heard of.

I don't think that was dumb but that was really possible and that is why stake and primedice updated their rules. Now users are required to wagger before they can withdraw their deposits. Same thing when using the tip function but this is unlikely since there is no data shown as said by the op. @Jemzx00 I think that was not possible because if we look on the support's reply on the screenshot. They say something about disclosure and I think the op can't also see the user names that he referred but even if he did, how can he contact them? There are no pm's on both sites.

[Beparanf]

Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

I don't have a lot of experience with referrals and affiliates in crypto gambling sites, but I did have some other issues which their support teams helped solve(Most of them) in a slow manner.

My point here is that patience and proof is required when dealing with these sites. It's better to continue trying to contact the support team on their site instead of Stunna who is rarely active here.

If the issue stays unresolved even after providing a ton of legit proof, op should start a scam accusation thread against them.

Assuming the screen shot is real, I think that was enough of proof that he felt cheated since he should have gotten some funds out of  the deposits of the users under his link. I'm not however aware of the terms, there may have some technical details that we missed.  As to why the supports behaves badly, is  just not acceptable. If he has limited access to the database, he send the inquiry to the higher support maybe to his experienced staff.

This is the proper way to solved it yet this support is very lazy to do his job. I wonder why stake is very silent about this despite the screenshot of support behaviour is very obvious that he is not doing the job well. This user helps them to bring players to there casino with a promise of having a commission fee but they are now neglecting the payment and ignored this user claim.

I saw issue with affiliate on Stake last year but no one really care about it so the issue is just forgotten but now same issue again arise and I hope we can get an answer from Stake.

[coin-investor]

I opened the same post at scam accusations but it seems it's wrong section and couldn't delete it so locked it.
Well so I used to use Primedice since years ago
And referred some players to it.
Actually had over 400 players around the year 2017/18.
However recently I went through my referrals
And found a strange and odd situation. A player deposited 4 times
Last deposit was 2 days ago 20th July 2022.
But I got 0 commission.   Yup like it shows 0 wager too
I mean logically how that can be possible?

Just some facts about primedice and stake
A player cannot withdraw without wagering for AML
A player cannot tip or use chat without  a minimum wager
So where that 4 deposits went without the player play a single Satoshi ?

I asked the support.... As usual he say he cannot disclose for no disclosure policy.
Here the screenshot and I believe i being cheated on commission.

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.
~

Have you tried contacting their affiliate department? At the end of the day, this is an affiliate matter and not really a support onet, which is more for player issues. I have some issues way back in the past, too, with support not being able to help. I reached out to an affiliate manager and everything was sorted.

OP should try to do that support will answer sort of generic answer, casinos has their own affiliate department like you said they can give you valid answer because they have the statistics of their affiliates, affiliates is very important to every casino or any projects where their rectruit will deposit money or buy products or services, affiliates help sustain the operation of the casinos.
This is a big concern and Primedice should address this if they consider their affiliates as their partner, every successful projects are the affiliates who worked hard to get more players and customers.

[Mahdirakib]

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.

Although I'm not sure, but I think there was dust deposits on your referral TRX deposit address. I have received less than 0.01 TRX from random wallet several times in last few weeks. However, those weren't on my Primedice account. But I remember that I had received dust amount of TRX on my Primedice account after making deposits in last year. It has happened several times with me.



Maybe something similar has happened with your referral too. You shouldn't expect to see any wager from that user if those 4 deposits has happened for dust attack. There could be some other reasons also. Try to send a message to eddie@primedice.com

[aew]

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.

Although I'm not sure, but I think there was dust deposits on your referral TRX deposit address. I have received less than 0.01 TRX from random wallet several times in last few weeks. However, those weren't on my Primedice account. But I remember that I had received dust amount of TRX on my Primedice account after making deposits in last year. It has happened several times with me.



Maybe something similar has happened with your referral too. You shouldn't expect to see any wager from that user if those 4 deposits has happened for dust attack. There could be some other reasons also. Try to send a message to eddie@primedice.com

Spam dust deposit accure only if the address sent or received trx.
Check again. You only got dust when you sent or received trx.