I feel I being cheated by Primedice Affiliate and Support is like bots no help.

[aew]

I opened the same post at scam accusations but it seems it's wrong section and couldn't delete it so locked it.
Well so I used to use Primedice since years ago
And referred some players to it.
Actually had over 400 players around the year 2017/18.
However recently I went through my referrals
And found a strange and odd situation. A player deposited 4 times
Last deposit was 2 days ago 20th July 2022.
But I got 0 commission.   Yup like it shows 0 wager too
I mean logically how that can be possible?

Just some facts about primedice and stake
A player cannot withdraw without wagering for AML
A player cannot tip or use chat without  a minimum wager
So where that 4 deposits went without the player play a single Satoshi ?

I asked the support.... As usual he say he cannot disclose for no disclosure policy.
Here the screenshot and I believe i being cheated on commission.

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.


Support unable to help for the privacy of the referral


Easy way to avoid answering.

[yahoo62278]

Do you know whom the depositor was? I mean do you have any communication with them, or check their profile and write down their wagered amount and check again in a day or 2 and see if the numbers changed.

You may also try posting in their thread as well as sending a pm to Stunna.

https://bitcointalk.org/index.php?action=profile;u=81292 Stunna profile link

https://bitcointalk.org/index.php?topic=208986.0 PD thread link

[efialtis]

I opened the same post at scam accusations but it seems it's wrong section and couldn't delete it so locked it.
Well so I used to use Primedice since years ago
And referred some players to it.
Actually had over 400 players around the year 2017/18.
However recently I went through my referrals
And found a strange and odd situation. A player deposited 4 times
Last deposit was 2 days ago 20th July 2022.
But I got 0 commission.   Yup like it shows 0 wager too
I mean logically how that can be possible?

Just some facts about primedice and stake
A player cannot withdraw without wagering for AML
A player cannot tip or use chat without  a minimum wager
So where that 4 deposits went without the player play a single Satoshi ?

I asked the support.... As usual he say he cannot disclose for no disclosure policy.
Here the screenshot and I believe i being cheated on commission.

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.
~

Have you tried contacting their affiliate department? At the end of the day, this is an affiliate matter and not really a support onet, which is more for player issues. I have some issues way back in the past, too, with support not being able to help. I reached out to an affiliate manager and everything was sorted.

[aew]

Do you know whom the depositor was? I mean do you have any communication with them, or check their profile and write down their wagered amount and check again in a day or 2 and see if the numbers changed.

You may also try posting in their thread as well as sending a pm to Stunna.

https://bitcointalk.org/index.php?action=profile;u=81292 Stunna profile link

https://bitcointalk.org/index.php?topic=208986.0 PD thread link

Hi. I don't know the depositor name.  Also I think he joined since February and last deposit 2 days ago. Maybe the the other deposits is  since months ago.  So the commission or wager amount must show up already.

Checked Stunna profile he rarely active recently but will do as you adviced thank you.

I opened the same post at scam accusations but it seems it's wrong section and couldn't delete it so locked it.
Well so I used to use Primedice since years ago
And referred some players to it.
Actually had over 400 players around the year 2017/18.
However recently I went through my referrals
And found a strange and odd situation. A player deposited 4 times
Last deposit was 2 days ago 20th July 2022.
But I got 0 commission.   Yup like it shows 0 wager too
I mean logically how that can be possible?

Just some facts about primedice and stake
A player cannot withdraw without wagering for AML
A player cannot tip or use chat without  a minimum wager
So where that 4 deposits went without the player play a single Satoshi ?

I asked the support.... As usual he say he cannot disclose for no disclosure policy.
Here the screenshot and I believe i being cheated on commission.

If someone have someone have a logical explanation I would love to hear.
I don't need to show support answer as it's useless. Like someone setting in a desk copy past ready answers he did t even take a minute to investigate if there some error or glitch Wich makes me post here.
~

Have you tried contacting their affiliate department? At the end of the day, this is an affiliate matter and not really a support onet, which is more for player issues. I have some issues way back in the past, too, with support not being able to help. I reached out to an affiliate manager and everything was sorted.

Hi thank you for the advice. . I have Stake affiliate manager if he is the same as primedice I might ask.

Thank you.

[aew]

I have one more update :
This incident made me want to dig more in looking at the statistics
And again I found something not good there referrals who wagered but got 0 commission. Those referrals from 2019 and 2017 and doesn't show last deposits.

[Ryker1]

Well first ^{[sorry for interfering with your thread]} --it is a good thing you brought this up here so that other PD users will know that they can be affiliated by having deposits but I think there is a reason why affiliation is not given and perhaps they disabled the commission.
No one will perhaps answer your questions here and it is only Primedice or the affiliate department that can explain this I think we will wait until they will give a response. Have you posted this concern on their ANN threat? However, all of this will surely be on the term of service.
By the way, bear in mind our forum rule. [1]
^{[32. Posting multiple posts in a row (excluding bumps and reserved posts by the thread starter) is not allowed.]
[1] https://bitcointalk.org/index.php?topic=703657.0}

[Jemzx00]

I have one more update :
This incident made me want to dig more in looking at the statistics
And again I found something not good there referrals who wagered but got 0 commission. Those referrals from 2019 and 2017 and doesn't show last deposits.
~Snip~

I'm not sure if the reason why you are not seeing any amount on the commission tab on these referrals or affiliates is because they are not active and probably it has been reset. I've check on my account as well on PD and I also do not any amount on the commission on mine as well but I remember receiving commission on those account way back 2017 and 2018.

About first one, if you have any idea who the player is, I suggest you try and contact him and confirm if any bets has been made on his account.

Anyways, You can expect to receive an update from stunna on this post about this concern of yours.

[aew]

I have one more update :
This incident made me want to dig more in looking at the statistics
And again I found something not good there referrals who wagered but got 0 commission. Those referrals from 2019 and 2017 and doesn't show last deposits.
~Snip~

I'm not sure if the reason why you are not seeing any amount on the commission tab on these referrals or affiliates is because they are not active and probably it has been reset. I've check on my account as well on PD and I also do not any amount on the commission on mine as well but I remember receiving commission on those account way back 2017 and 2018.

About first one, if you have any idea who the player is, I suggest you try and contact him and confirm if any bets has been made on his account.

Anyways, You can expect to receive an update from stunna on this post about this concern of yours.

About second one it might be update yes.
But first one is a 🤔 4 deposits I doubt the player use pd as a wallet or to hold his coins .
 Sent Stunna a msg.  Also asked  primedice the tg ID of affiliate manager or some real person who might give some answer.
Still they didn't give me anything.
I didn't lie when I said support like bots




As you can see already I gave up on getting help from the online support so went to ask can atleast I get the tg of the affiliate manager ?
Then you guys see his answer. I don't know where they find those support agents.

[Adbitco]

Could I call it policy update?
But if there's any policy update there should be a general announcement concerning it, I m so shocked seeing that the affiliate bonus doesn't count but currently I would advice you not to make quick hast conclude about them maybe still try out other communication channels like telegram handle. Hence you can communicate with them through their thread and you could get a response from the team.

[Saint-loup]

It's sad to see customer supports from big casinos not wanting to help their customers and forcing them to go to forums, social medias, reviewing sites, gambling authorities or journalists to seek assistance, this is not a professional and trustworthy behavior. If they are not able to handle the case themselves they should transmit it to the relevant people/team instead of saying things like "there is nothing more to discuss". Moreover it's surprising to reply that if the affiliate has actually not gambled anything yet.

PS : you can reduce the size of your pictures by using the attributes height= or width= from [img]. eg [img height=300]

[Coin_trader]

I have one more update :
This incident made me want to dig more in looking at the statistics
And again I found something not good there referrals who wagered but got 0 commission. Those referrals from 2019 and 2017 and doesn't show last deposits.
~Snip~

I'm not sure if the reason why you are not seeing any amount on the commission tab on these referrals or affiliates is because they are not active and probably it has been reset. I've check on my account as well on PD and I also do not any amount on the commission on mine as well but I remember receiving commission on those account way back 2017 and 2018.

About first one, if you have any idea who the player is, I suggest you try and contact him and confirm if any bets has been made on his account.

Anyways, You can expect to receive an update from stunna on this post about this concern of yours.

About second one it might be update yes.
But first one is a 🤔 4 deposits I doubt the player use pd as a wallet or to hold his coins .
 Sent Stunna a msg.  Also asked  primedice the tg ID of affiliate manager or some real person who might give some answer.
Still they didn't give me anything.
I didn't lie when I said support like bots




As you can see already I gave up on getting help from the online support so went to ask can atleast I get the tg of the affiliate manager ?
Then you guys see his answer. I don't know where they find those support agents.

It’s not a bot but rather that’s the only thing support can do since there power is limited and your issue is about affiliates which other department handle. Just do the advice of other user to contact Stunna or post your concern on PD thread since they have an active representative there that will help you to connect to right person.

Dealing with live support is really frustrating especially if they can’t do anything on your due to there limited authority in the game. Keep as posted if you already done the suggestion above.

[Jemzx00]

If they are not able to handle the case themselves they should transmit it to the relevant people/team instead of saying things like "there is nothing more to discuss". Moreover it's surprising to reply that if the affiliate has actually not gambled anything yet.

I agree, the reply provided by the customer service agent may have been unprofessional as they should atleast provide other option if they can't provide or disclose any information from the account.

However, the customer/gambler or the OP should have not insisted asking for information regarding his affiliates as those cannot be disclosed.

Anyways, OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.

Dealing with live support is really frustrating especially if they can’t do anything on your due to there limited authority in the game. Keep as posted if you already done the suggestion above.

Still even with their limited accessibility they should be able to provide other option to atleast give clarity on the situation, other than saying there's nothing that they could do. This is also based from my experience as a previous customer service.

[mak013]

I`ve never saw such strange support. May be you ought to try to get e-mail of the support? And of course try to post in the ANN thread - this is the fastest way to solve a problem.
It is strange situation, possible that the ToS was changed some time ago, but your screenshots shows that it was long ago the same situation.

[davis196]

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
You bring new customers to those gambling platforms and the website owners show their gratitude by leaving you with zero commissions(or they are shaving the commissions in most cases).
You should've read the Terms and Conditions of the Primedice affiliate program. Maybe there is some hidden catch and some secret conditions that weren't met by the referred accounts, in order for you to get a commission. The affiliate managers can find any excuse to shave or block your commissions. I don't believe that you will get your hard earned coins from PM. Just don't waste your time promoting affiliate/referral links.

[fiulpro]

1. The affiliate or referal programmes are more like small business that are run by individuals and the main body is the only one who would be responsible for providing them fair share.
2. Sometimes they do stop these programs any time without informing them prior which also means that they could have done that for you BUT you needed reasonable statement from them.
3. First they cannot lie but they can explain the situation in a much better way which means that you have to raise this issue in the main thread and inform them regarding the nuisance of contacting the customer support team.

[Maus0728]

OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.

Maybe? However, the only thing I can imagine is that the referral might have used Primedice to obfuscate their cryptocurrency (bitcoin? ), much like utilizing a bitcoin mixer. If so, that would be the dumbest thing I have ever heard of.

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
...

I've had few referrals back then on another dice site, and I can say that It's pretty rewarding especially if the person who signed under your account is a whale or has a large bankroll. And, it isn't a waste of time if you aren't actively looking for someone to sign up under you.

[aew]

OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.

Maybe? However, the only thing I can imagine is that the referral might have used Primedice to obfuscate their cryptocurrency (bitcoin? ), much like utilizing a bitcoin mixer. If so, that would be the dumbest thing I have ever heard of.

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
...

I've had few referrals back then on another dice site, and I can say that It's pretty rewarding especially if the person who signed under your account is a whale or has a large bankroll. And, it isn't a waste of time if you aren't actively looking for someone to sign up under you.

I can't ask the player as I used ppc to get referrals so I don't know him or his contact.

Also if a person deposit to stake or Primedice  then he cannot withdraw without wagering atleast 10% of his deposit it's for the AML policy. So your theory cannot be possible.

Also another theory I had is the player tipped his coins but also cannot be possible as to be able to tip or chat you need to wager.

That's why all logical theories cannot be possible.

Unless I have a very very very weird referral who just want to hold his coins in primedice without playing with it. Wich is rare and makes nosense

I'm disappointed on the live support I talked politely to them but the way they answered me is a very cocky way
The word Mate in my chat with support I said it after he first called me mate Wich is weird too.

[rhomelmabini]

This is the details of their affiliate program: https://primedice.com/affiliate and it doesn't have any update
or whatsoever. I think there's some mistake here and more likely to be on the Primedice's side here and they should have explained it better on the chat with their customer support.

[Saint-loup]

I can't ask the player as I used ppc to get referrals so I don't know him or his contact.

Also if a person deposit to stake or Primedice  then he cannot withdraw without wagering atleast 10% of his deposit it's for the AML policy. So your theory cannot be possible.

Also another theory I had is the player tipped his coins but also cannot be possible as to be able to tip or chat you need to wager.

That's why all logical theories cannot be possible.

Unless I have a very very very weird referral who just want to hold his coins in primedice without playing with it. Wich is rare and makes nosense

I'm disappointed on the live support I talked politely to them but the way they answered me is a very cocky way
The word Mate in my chat with support I said it after he first called me mate Wich is weird too.

Why don't you try to find someone In Real Life to affiliate and to ask him to let you know when he will gamble? Thereby you would be able to check if you still get commissions from your affiliates or if PD is shadow banning you from its affiliate program.

[BitcoinGirl.Club]

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
You bring new customers to those gambling platforms and the website owners show their gratitude by leaving you with zero commissions(or they are shaving the commissions in most cases).

There are no reason to be upset.
Affiliate program especially casino affiliate can make good amount of money if they have good setup. You need a website and good traffic to it. Regarding the case, we need to hear the story from other side. If Primedice has a different affiliate channel than the main website then it's suppose to be the affiliate manager who will be responsible for it.

Why don't you try to find someone In Real Life to affiliate and to ask him to let you know when he will gamble?

He can ask anyone from this forum if they are interested. But I do not think it's the case. Obviously he has not got paid for several accounts if I have not missed.