FatFork
Legendary
Offline
Activity: 1778
Merit: 2664
Crypto Swap Exchange
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August 17, 2022, 11:32:39 AM |
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Welcome to bitcointalk forum. I think you need to work more on improving website design, and maybe add information page with more information. There is no info about gambling license or anything about rules except short Terms of use window. Sorry but this doesn't look like reliable gambling website to me.
I don't think they're licensed gambling operators. They claim that the casino is operated by "DR CORPORATION JSC", a company registered and headquartered in Bulgaria. But according to their National Revenue Agency registers, there's no such company with a license to organize gambling activities under the Gambling Act. Maybe I'm wrong about this, but I believe they are operating illegally, which means authorities can shut them down at any time.
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passwordnow
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August 17, 2022, 12:23:20 PM |
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The same thought, it's the first thing that I've ever thought upon seeing the thread. .xyz as a domain doesn't really a good one if it's a business like this casino. The owner should have taken a better extension than .xyz because it's known as a sort of random website that doesn't really have a sense. Well, maybe as a start it can do but if success comes around to you guys, it's better to replace it.
Wouldn't noticed it if not because of your reply. This is my first time to see a domain extension like that but it does not feel weird or anything but in fact this could make them unique and different from the others which is a good thing imo. Upon checking their site I noticed that there is a big empty field when I scroll down but I guess this is only normal because the number of players on site is only 6. On the very bottom, I can see their terms and conditions. By the way I am using a laptop right now but maybe they have a problem with their display if you are using a mobile, resulting for some users to not see it. There's still a room from improvement anyway, so good luck. Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension.
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..Stake.com.. | | | ▄████████████████████████████████████▄ ██ ▄▄▄▄▄▄▄▄▄▄ ▄▄▄▄▄▄▄▄▄▄ ██ ▄████▄ ██ ▀▀▀▀▀▀▀▀▀▀ ██████████ ▀▀▀▀▀▀▀▀▀▀ ██ ██████ ██ ██████████ ██ ██ ██████████ ██ ▀██▀ ██ ██ ██ ██████ ██ ██ ██ ██ ██ ██ ██████ ██ █████ ███ ██████ ██ ████▄ ██ ██ █████ ███ ████ ████ █████ ███ ████████ ██ ████ ████ ██████████ ████ ████ ████▀ ██ ██████████ ▄▄▄▄▄▄▄▄▄▄ ██████████ ██ ██ ▀▀▀▀▀▀▀▀▀▀ ██ ▀█████████▀ ▄████████████▄ ▀█████████▀ ▄▄▄▄▄▄▄▄▄▄▄▄███ ██ ██ ███▄▄▄▄▄▄▄▄▄▄▄▄ ██████████████████████████████████████████ | | | | | | ▄▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▄ █ ▄▀▄ █▀▀█▀▄▄ █ █▀█ █ ▐ ▐▌ █ ▄██▄ █ ▌ █ █ ▄██████▄ █ ▌ ▐▌ █ ██████████ █ ▐ █ █ ▐██████████▌ █ ▐ ▐▌ █ ▀▀██████▀▀ █ ▌ █ █ ▄▄▄██▄▄▄ █ ▌▐▌ █ █▐ █ █ █▐▐▌ █ █▐█ ▀▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▀█ | | | | | | ▄▄█████████▄▄ ▄██▀▀▀▀█████▀▀▀▀██▄ ▄█▀ ▐█▌ ▀█▄ ██ ▐█▌ ██ ████▄ ▄█████▄ ▄████ ████████▄███████████▄████████ ███▀ █████████████ ▀███ ██ ███████████ ██ ▀█▄ █████████ ▄█▀ ▀█▄ ▄██▀▀▀▀▀▀▀██▄ ▄▄▄█▀ ▀███████ ███████▀ ▀█████▄ ▄█████▀ ▀▀▀███▄▄▄███▀▀▀ | | | ..PLAY NOW.. |
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CryptoExchange.deals (OP)
Copper Member
Newbie
Offline
Activity: 30
Merit: 0
CryptoExchange.deals
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August 18, 2022, 11:25:39 AM |
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The same thought, it's the first thing that I've ever thought upon seeing the thread. .xyz as a domain doesn't really a good one if it's a business like this casino. The owner should have taken a better extension than .xyz because it's known as a sort of random website that doesn't really have a sense. Well, maybe as a start it can do but if success comes around to you guys, it's better to replace it.
Wouldn't noticed it if not because of your reply. This is my first time to see a domain extension like that but it does not feel weird or anything but in fact this could make them unique and different from the others which is a good thing imo. Upon checking their site I noticed that there is a big empty field when I scroll down but I guess this is only normal because the number of players on site is only 6. On the very bottom, I can see their terms and conditions. By the way I am using a laptop right now but maybe they have a problem with their display if you are using a mobile, resulting for some users to not see it. There's still a room from improvement anyway, so good luck. Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension. Thank you for your support. We continue to work on our website , also planing to change extension Stay tuned. Wish you best!
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robelneo
Legendary
Offline
Activity: 3416
Merit: 1226
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August 18, 2022, 01:04:02 PM |
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The same thought, it's the first thing that I've ever thought upon seeing the thread. .xyz as a domain doesn't really a good one if it's a business like this casino. The owner should have taken a better extension than .xyz because it's known as a sort of random website that doesn't really have a sense. Well, maybe as a start it can do but if success comes around to you guys, it's better to replace it.
Wouldn't noticed it if not because of your reply. This is my first time to see a domain extension like that but it does not feel weird or anything but in fact this could make them unique and different from the others which is a good thing imo. Upon checking their site I noticed that there is a big empty field when I scroll down but I guess this is only normal because the number of players on site is only 6. On the very bottom, I can see their terms and conditions. By the way I am using a laptop right now but maybe they have a problem with their display if you are using a mobile, resulting for some users to not see it. There's still a room from improvement anyway, so good luck. Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension. Thank you for your support. We continue to work on our website , also planing to change extension Stay tuned. Wish you best! That's commendable to know that you will follow the request of the majority of people here, it already cost you money and will cost you more to change your domain and transfer it to a new domain but you have done the right thing following the advice of the community, although xyz is already ok the first impression about a domain still matters and will have a lasting impact on the life of the project.
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virasisog
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August 18, 2022, 03:10:56 PM |
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The same thought, it's the first thing that I've ever thought upon seeing the thread. .xyz as a domain doesn't really a good one if it's a business like this casino. The owner should have taken a better extension than .xyz because it's known as a sort of random website that doesn't really have a sense. Well, maybe as a start it can do but if success comes around to you guys, it's better to replace it.
Wouldn't noticed it if not because of your reply. This is my first time to see a domain extension like that but it does not feel weird or anything but in fact this could make them unique and different from the others which is a good thing imo. Upon checking their site I noticed that there is a big empty field when I scroll down but I guess this is only normal because the number of players on site is only 6. On the very bottom, I can see their terms and conditions. By the way I am using a laptop right now but maybe they have a problem with their display if you are using a mobile, resulting for some users to not see it. There's still a room from improvement anyway, so good luck. Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension. Thank you for your support. We continue to work on our website , also planing to change extension Stay tuned. Wish you best! That's commendable to know that you will follow the request of the majority of people here, it already cost you money and will cost you more to change your domain and transfer it to a new domain but you have done the right thing following the advice of the community, although xyz is already ok the first impression about a domain still matters and will have a lasting impact on the life of the project. Players now are being skeptical and even the domain has a huge impact since there was a history of bad records from casino sites with the same domain so we're trying to get rid of it as much as possible but it's a good thing that you're willing to accept the suggestion. There's no such thing as a perfect casino site in the beginning. It will take time for it to develop and improve but as long as you'll provide a good service, you could put up a good reputation.
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Daltonik
Legendary
Offline
Activity: 2604
Merit: 1504
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August 18, 2022, 03:32:11 PM |
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I tried to get free coins by spinning the wheel of fortune and did not get anything since the arrow fell exactly between the sectors, for the first time I see what the exact "balancing" of the wheel is, I need to check later.
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goldkingcoiner
Legendary
Online
Activity: 2226
Merit: 1988
A Bitcoiner chooses. A slave obeys.
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August 18, 2022, 03:46:25 PM |
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So lets see if I can get this right:
This new online gambling has not provided any proof of their authenticity (as in being licensed), therefore it is only right to assume they are unregistered, unlicensed and unmonitored by any regulators or lawmakers whatsoever, and that alone makes putting your funds into that site a huge risk.
The next red flag is the support misleadingly claiming a minimum $1 deposit is required to withdraw and then switching the requirement to $20 as soon as $1 is deposited. Might be miscommunication. The english is so horrible that I can basically hear the indian accent yelling at me through the monitor "not to redeem".
Sorry, I am out. No trust here whatsoever.
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| | . .Duelbits. | │ | ..........UNLEASH.......... THE ULTIMATE GAMING EXPERIENCE | │ | DUELBITS FANTASY SPORTS | ████▄▄▄█████▄▄▄ ░▄████████████████▄ ▐██████████████████▄ ████████████████████ ████████████████████▌ █████████████████████ ████████████████▀▀▀ ███████████████▌ ███████████████▌ ████████████████ ████████████████ ████████████████ ████▀▀███████▀▀ | . ▬▬ VS ▬▬ | ████▄▄▄█████▄▄▄ ░▄████████████████▄ ▐██████████████████▄ ████████████████████ ████████████████████▌ █████████████████████ ███████████████████ ███████████████▌ ███████████████▌ ████████████████ ████████████████ ████████████████ ████▀▀███████▀▀ | /// PLAY FOR FREE /// WIN FOR REAL | │ | ..PLAY NOW.. | |
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CryptoExchange.deals (OP)
Copper Member
Newbie
Offline
Activity: 30
Merit: 0
CryptoExchange.deals
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August 18, 2022, 04:02:26 PM |
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So lets see if I can get this right:
This new online gambling has not provided any proof of their authenticity (as in being licensed), therefore it is only right to assume they are unregistered, unlicensed and unmonitored by any regulators or lawmakers whatsoever, and that alone makes putting your funds into that site a huge risk.
The next red flag is the support misleadingly claiming a minimum $1 deposit is required to withdraw and then switching the requirement to $20 as soon as $1 is deposited. Might be miscommunication. The english is so horrible that I can basically hear the indian accent yelling at me through the monitor "not to redeem".
Sorry, I am out. No trust here whatsoever.
Hello Sir, You have your opinion and i understand that. But the fakt is not right. We never switch or change our conditions about our deposit minimum. As you can see here: Hello ,
We have FAQ but we will added these answers ASAP. We accept: Bitcoin, Bitcoin (BEP20 Token), Bitcoin lighting network, Bitcoin Cash, Litecoin, BNB Coin, BNB Coin(ERC20) , Binance USD(ERC20), Binance USD(BEP20 Token), Solana, USDT(SPL Token), USDT (ERC20), USDT (BEP20)
Minimum deposit: 20 usd Minimum withdraw: 20 usd
Regards!
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd. We clear explained this to user and he try to make this 1 dollar deposit even after we explain him the rules. Wish you best!
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Daltonik
Legendary
Offline
Activity: 2604
Merit: 1504
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August 18, 2022, 04:10:31 PM |
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So lets see if I can get this right:
This new online gambling has not provided any proof of their authenticity (as in being licensed), therefore it is only right to assume they are unregistered, unlicensed and unmonitored by any regulators or lawmakers whatsoever, and that alone makes putting your funds into that site a huge risk.
The next red flag is the support misleadingly claiming a minimum $1 deposit is required to withdraw and then switching the requirement to $20 as soon as $1 is deposited. Might be miscommunication. The english is so horrible that I can basically hear the indian accent yelling at me through the monitor "not to redeem".
Sorry, I am out. No trust here whatsoever.
When creating a deposit, you will see a message in the line indicating the amount of the desired deposit "Min sum: 20.00$" and when you try to specify a smaller amount, you will receive a pop-up warning "Error Minimum deposit amount 20.00$!" so you will not be able to deposit an amount less than $20.
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panjul07
Legendary
Offline
Activity: 3654
Merit: 1369
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August 18, 2022, 04:22:19 PM |
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The UI and the available games are so familiar, I've seen some other casinos similar to this one. Probably because of the same software/gambling script. Are all the games provably fair? I do not find any page that gives information about the fairness of the game. Minimum deposit $20 is a bit high, it is not good requirement for a new site, no one will be willing to risk $20 to try a new site especially small gamblers. You nee to reduce it unless your main purpose is to attract big players only.
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| .SHUFFLE.COM.. | ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ | ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ ███████████████████████ | . ...Next Generation Crypto Casino... |
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CryptoExchange.deals (OP)
Copper Member
Newbie
Offline
Activity: 30
Merit: 0
CryptoExchange.deals
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August 18, 2022, 04:29:23 PM |
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So lets see if I can get this right:
This new online gambling has not provided any proof of their authenticity (as in being licensed), therefore it is only right to assume they are unregistered, unlicensed and unmonitored by any regulators or lawmakers whatsoever, and that alone makes putting your funds into that site a huge risk.
The next red flag is the support misleadingly claiming a minimum $1 deposit is required to withdraw and then switching the requirement to $20 as soon as $1 is deposited. Might be miscommunication. The english is so horrible that I can basically hear the indian accent yelling at me through the monitor "not to redeem".
Sorry, I am out. No trust here whatsoever.
When creating a deposit, you will see a message in the line indicating the amount of the desired deposit "Min sum: 20.00$" and when you try to specify a smaller amount, you will receive a pop-up warning "Error Minimum deposit amount 20.00$!" so you will not be able to deposit an amount less than $20. Hello, He made request to deposit $20 and when system generate deposit address he send $1 dollar to the address. System recognize that and deposit $1 into his account, but deposit is not mark as valid, because is below minimum for deposit. Wish you best!
The UI and the available games are so familiar, I've seen some other casinos similar to this one. Probably because of the same software/gambling script. Are all the games provably fair? I do not find any page that gives information about the fairness of the game. Minimum deposit $20 is a bit high, it is not good requirement for a new site, no one will be willing to risk $20 to try a new site especially small gamblers. You nee to reduce it unless your main purpose is to attract big players only.
Hello, On every game you can see button "FAIR GAME" you can check hashes from game there for provably fair. Minimum deposit will be reduce on feature updates of our platform. At the moment we work with CoinPayments and there have some limits and fees for most of operations. To can cut our expenses we set this minimum of 20 USD. We will reduce it ASAP. Wish you best!
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erep
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August 18, 2022, 05:12:25 PM |
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When creating a deposit, you will see a message in the line indicating the amount of the desired deposit "Min sum: 20.00$" and when you try to specify a smaller amount, you will receive a pop-up warning "Error Minimum deposit amount 20.00$!" so you will not be able to deposit an amount less than $20.
He shouldn't be able to add $1 deposit because he didn't reach the minimum deposit amount of $20 and a pop-up will appear warning him. However, if he has added a deposit of $1 then he must attach a TX here for the proof of transaction because no deposit address will not appear if entering less than the deposit amount of $20.
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FatFork
Legendary
Offline
Activity: 1778
Merit: 2664
Crypto Swap Exchange
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August 18, 2022, 05:29:26 PM |
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Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address.
It is unfair to claim that the user tried to "cheat" if this online chat screenshot is credible: "one dolar is minimum deposit to can make withdrraw" "and is still one dollar"
How do you interpret this? It's clearly a case of poor communication, but that's a problem on your end. At the moment we work with CoinPayments and there have some limits and fees for most of operations. To can cut our expenses we set this minimum of 20 USD. We will reduce it ASAP.
If I may add here: Using CoinPayments is a very bad idea in this case. Deposits to casino sites should be as easy and straight forward as possible, so adding an extra step of verification with CoinPayments is going to complicate things further, causing more people to abandon their deposits on your platform. Just think about it. You don't ask for personal information during registration, but in order to make a deposit, the user must divulge his full name to a third party. Isn't it ironic?
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passwordnow
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August 18, 2022, 09:34:32 PM |
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Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension.
Thank you for your support. We continue to work on our website , also planing to change extension Stay tuned. Wish you best! That's commendable to know that you will follow the request of the majority of people here, it already cost you money and will cost you more to change your domain and transfer it to a new domain but you have done the right thing following the advice of the community, although xyz is already ok the first impression about a domain still matters and will have a lasting impact on the life of the project. They don't really have to follow the request of many of us in here. But if they think that suggestion is fitting the need for change on their casino they can adopt it for the good of their business. It's a matter of business principles and matters that they need to take care of while they're just starting. They can do it later when they're already known and branded if it's costly to them as they start out.
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..Stake.com.. | | | ▄████████████████████████████████████▄ ██ ▄▄▄▄▄▄▄▄▄▄ ▄▄▄▄▄▄▄▄▄▄ ██ ▄████▄ ██ ▀▀▀▀▀▀▀▀▀▀ ██████████ ▀▀▀▀▀▀▀▀▀▀ ██ ██████ ██ ██████████ ██ ██ ██████████ ██ ▀██▀ ██ ██ ██ ██████ ██ ██ ██ ██ ██ ██ ██████ ██ █████ ███ ██████ ██ ████▄ ██ ██ █████ ███ ████ ████ █████ ███ ████████ ██ ████ ████ ██████████ ████ ████ ████▀ ██ ██████████ ▄▄▄▄▄▄▄▄▄▄ ██████████ ██ ██ ▀▀▀▀▀▀▀▀▀▀ ██ ▀█████████▀ ▄████████████▄ ▀█████████▀ ▄▄▄▄▄▄▄▄▄▄▄▄███ ██ ██ ███▄▄▄▄▄▄▄▄▄▄▄▄ ██████████████████████████████████████████ | | | | | | ▄▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▄ █ ▄▀▄ █▀▀█▀▄▄ █ █▀█ █ ▐ ▐▌ █ ▄██▄ █ ▌ █ █ ▄██████▄ █ ▌ ▐▌ █ ██████████ █ ▐ █ █ ▐██████████▌ █ ▐ ▐▌ █ ▀▀██████▀▀ █ ▌ █ █ ▄▄▄██▄▄▄ █ ▌▐▌ █ █▐ █ █ █▐▐▌ █ █▐█ ▀▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▀█ | | | | | | ▄▄█████████▄▄ ▄██▀▀▀▀█████▀▀▀▀██▄ ▄█▀ ▐█▌ ▀█▄ ██ ▐█▌ ██ ████▄ ▄█████▄ ▄████ ████████▄███████████▄████████ ███▀ █████████████ ▀███ ██ ███████████ ██ ▀█▄ █████████ ▄█▀ ▀█▄ ▄██▀▀▀▀▀▀▀██▄ ▄▄▄█▀ ▀███████ ███████▀ ▀█████▄ ▄█████▀ ▀▀▀███▄▄▄███▀▀▀ | | | ..PLAY NOW.. |
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stomachgrowls
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August 18, 2022, 11:32:02 PM |
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Actually, there are too many websites that do have that type of extension but the catch is that most of those websites with that extension aren't good and untrustworthy. There's still a lot to fix on their website and as they start, it's a challenge for them to gain trust of many gamblers that do stay with the reputable ones instead of going with the new ones and with the impression of having a not so good extension.
Thank you for your support. We continue to work on our website , also planing to change extension Stay tuned. Wish you best! That's commendable to know that you will follow the request of the majority of people here, it already cost you money and will cost you more to change your domain and transfer it to a new domain but you have done the right thing following the advice of the community, although xyz is already ok the first impression about a domain still matters and will have a lasting impact on the life of the project. They don't really have to follow the request of many of us in here. But if they think that suggestion is fitting the need for change on their casino they can adopt it for the good of their business. It's a matter of business principles and matters that they need to take care of while they're just starting. They can do it later when they're already known and branded if it's costly to them as they start out. Going against on the community standards or doesnt really tend to hear up community suggestions and recommendations then it would really be ending up on being an ignored casino since most people do really knows on how to spot a good casino not only by design but also in other aspects as well thats why whenever we do see some odd things then this is where we do start to give out feedbacks and comments and make out suggestions that it should be changed or should really be add up or something like that. You wont really be getting users or players if you going to the opposite side or does simply not hearing off into those recommendation.
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Eureka_07
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August 18, 2022, 11:58:11 PM |
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<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request.
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PaulBf1
Member
Offline
Activity: 148
Merit: 13
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August 19, 2022, 12:08:16 AM |
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<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request. Like I said in my previous reply, the English level plays a huge role in this so-called "misunderstanding". It's really hard to understand what the live agent guy was trying to say. Asking the user to deposit an extra 20 dollars in order to "unlock" his withdrawal is a really shady thing to do. If I were in his shoes, I wouldn't deposit another dime until my original withdrawal was processed.
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CryptoExchange.deals (OP)
Copper Member
Newbie
Offline
Activity: 30
Merit: 0
CryptoExchange.deals
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August 19, 2022, 12:58:18 AM Last edit: August 19, 2022, 01:14:17 AM by CryptoExchange.deals |
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<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request. Hello , After this user contact with us, we explained to him that our system is clear and requires a minimum $20 deposit on ALL accounts to be eligible to withdraw winnings. Once user makes VALID deposit, we can process his withdrawal. The user will always have access to his account and the winnings will remain on the account until the user is ready to make Valid $20 deposit at which time he can withdraw his winnings. Regards!
<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request. Like I said in my previous reply, the English level plays a huge role in this so-called "misunderstanding". It's really hard to understand what the live agent guy was trying to say. Asking the user to deposit an extra 20 dollars in order to "unlock" his withdrawal is a really shady thing to do. If I were in his shoes, I wouldn't deposit another dime until my original withdrawal was processed. Hello, We are not asking for extra 20 dollars to "unlock" or something. Our system request to have atlast one valid deposit to can make any kind of withdrawals. He winning from our bonus , so he never make any deposits for that he can't make withdrawal at the moment. Regards!
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rodskee
Full Member
Offline
Activity: 2548
Merit: 205
yahoo62278
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August 19, 2022, 02:06:29 AM |
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<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request. just being advertised recently , and now facing this kind of issue already? and yeah that is correct as this is not that called cheating since its clearly nothing to prove lol. Maybe this site will face some difficulties in luring players here now and sorry but I think I will keep distance from this for now.
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Bitinity
Legendary
Offline
Activity: 3220
Merit: 1316
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August 19, 2022, 04:47:34 AM |
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<snip>
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address. System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request. The information of minimum deposit $1 to make withdrawal given by live support may make confusion and mislead to some users. If the minimum deposit by default in the system is $20, there should not be any other requirement (the $1 min deposit for withdrawal). The casino cant accuse the user try to cheat because it is happened due to confusing information provided by the live support and by representative in this forum.
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