MBit SCAMMERS

[roger.bradley.995]

I want to share my extremely negative experience of playing at MBit Casino and explain my problem.

On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.

I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.

I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means poor quality and a disgusting attitude towards players. I would like to see this situation finally resolved.

Now they claim that they cannot confirm my identity, even though I was verified via Skype! They asked me questions, and I answered them! They have seen my face and confirmed my identity, and now they are trying to convince me that they have blocked my account because they cannot be sure of it! It's just absurd!

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

[1715278179]

1715278179

[1715278179]

1715278179

[1715278179]

1715278179

[1715278179]

1715278179

[acroman08]

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

I suggest sharing those screenshots here. I am not saying that you are lying but there have been a lot of false accusation that has happened here in the forum and people need evidence that supports your claims.

recently there was a post about Mbit not letting a gambler on their website withdraw the OP on that thread didn't provide evidence supporting his claim. anyway, I am not really sure what happened to that issue or if there will be an update since the OP on that thread locked it.

I can't withdraw my winnings from the MBit Casino for 2 months. Please help!!!

[xandry]

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

It looks like they answered you on at least one of these sites:

https://casino.guru/mBitCasino-review#tab=js-tab-reviews

[roger.bradley.995]

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

It looks like they answered you on at least one of these sites:

https://casino.guru/mBitCasino-review#tab=js-tab-reviews

https://susepaste.org/images/95633471.png

Yes, I've seen that answer. I don't understand what they are talking about, since I was verified via Skype, they saw my face, and ID card and everything was fine. It seems that they are just hiding behind this reason in order not to withdraw my money. I wrote a few more complaints and decided to share my problem here, since, as far as I know, casino representatives are here and sometimes respond.

[Agbe]

They do not have the right to block your account if you deposit money and play their game because you went there to play their games and win and as you play the game won the games they have to complete their part of the agreement for paying you because you have deposited money to win money. That is why it is good to play games in a well known casino sites, if possible the reputable casino sites in this forum is even preferably.

I do not think that those people would respond to you again based on your narration. I am trying to think that the amount you won is big and they could not dispense such amount to a customer that is why they are ignoring you. But we thank you for reporting them here. We have known them as scammers in the casino world. You would have provided their site link. And also, your evidences are not enough. Though we looked the site with red tag.

[coin-investor]

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

It looks like they answered you on at least one of these sites:

https://casino.guru/mBitCasino-review#tab=js-tab-reviews

Yes, I've seen that answer. I don't understand what they are talking about, since I was verified via Skype, they saw my face, and ID card and everything was fine. It seems that they are just hiding behind this reason in order not to withdraw my money. I wrote a few more complaints and decided to share my problem here, since, as far as I know, casino representatives are here and sometimes respond.

That is not good just by agreeing to do KYC via Skype that means you have nothing to hide if they are not satisfied then they can ask for other methods of verifying since OP is very much willing to undertake any method that they are given, they should give them a chance if they are 100% sure that he is providing false documents then provide their finding to make it transparent, this accusation will stand and OP has a case.

[coolcoinz]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

[aioc]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

Passports and driver's license and national ID are already good and OP did it through skype it's more reliable because the casino can see the actual face, I don't know how did they arrive at the conclusion that, OP is cheating and not the same account that is on those documents those who are still playing in this casinos should think twice on how they are going to verify their account since the casino is so strict in the implementation of their KYC.

[Lorence.xD]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

But that never stopped people from playing in those online casinos, the KYC requirements only gets difficult when they don't want you to win a huge amount of money, don't they have an easy and lax requirements during registry? So I think that if they're not regulated in this aspect, they will continue to use this as a scapegoat for their scams.

[P2PECS]

But that never stopped people from playing in those online casinos, the KYC requirements only gets difficult when they don't want you to win a huge amount of money, don't they have an easy and lax requirements during registry? So I think that if they're not regulated in this aspect, they will continue to use this as a scapegoat for their scams.

Well, we can't think that KYC requirements are made to scam in all cases. There are legit casinos that use this procedure. What is clear is that those who want to scam have in this a good excuse to do it trying to pretend that they act on the basis of legitimate procedures.

[Taskford]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

But that never stopped people from playing in those online casinos, the KYC requirements only gets difficult when they don't want you to win a huge amount of money, don't they have an easy and lax requirements during registry? So I think that if they're not regulated in this aspect, they will continue to use this as a scapegoat for their scams.

Well they can use this as their escape but they can use this reason for many times because for sure people will find this suspicious because if many people experience this they might not telling the truth and clearly this is part of their scape route. And I guess for this issues its good not to take the offer of un reputable casino because we don't know on how long they last before they turn scam and that's so bad for us.

[robelneo]

I have screenshots of our correspondence, where casino representatives assured me that the procedure was successful. I left a complaint on several sites, including AskGamblers and GURU, but the casino doesn't seem to care!

It looks like they answered you on at least one of these sites:

https://casino.guru/mBitCasino-review#tab=js-tab-reviews

Yes, I've seen that answer. I don't understand what they are talking about, since I was verified via Skype, they saw my face, and ID card and everything was fine. It seems that they are just hiding behind this reason in order not to withdraw my money. I wrote a few more complaints and decided to share my problem here, since, as far as I know, casino representatives are here and sometimes respond.

I wonder how they verify other accounts is it through Skype also, and how good are they in concluding that the person showing his face and his documents are fake, Skype with you holding your documents is the surest way to verify your account because its face to face for me it's unacceptable unless they show us how a face to face through Skype with all your documents can fail a verification, this is the kind of casino that is risky to play.

[smartaction]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

i think op should complete his account kyc verification and try again withdrawal . Still if the casino site won't allow him to withdraw his funds then he should open a scam accusations  thread with all clear evidence.

[Pmalek]

mBit's casino admin is unfortunately no longer active on the forum since September of last year. Their ANN thread has also not seen any new posts since 2020. Getting a response from them here is going to be difficult.

If I understood correctly, they suspect that whoever used Skype to verify their account isn't the same person as on the ID. I would suggest that you post all the evidence you have including links to conversations on Casino.guru or any other sites where you are communicating with a 3rd-party or the casino in an attempt to solve the dispute. I don't recommend that you post your ID or identifiable information. You shouldn't do that.

It's impossible to know though if the documents are yours or if you bought them somewhere because people do that. And the two individuals can look alike. Criminals in my country have also been known to go abroad with IDs from other people who resemble them.

[Viscore]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

i think op should complete his account kyc verification and try again withdrawal . Still if the casino site won't allow him to withdraw his funds then he should open a scam accusations  thread with all clear evidence.

Just go again with your KYC verification and make sure that you are not missing some of the documents required. If the casino still refuse to give you your winnings even if you think you have successfully completed all the KYC requirements, then there must be something wrong with the casino itself. Sadly, mbits casino ann thread is no longer active these days, it might be helpful to you by then.

[PX-Z]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

i think op should complete his account kyc verification and try again withdrawal . Still if the casino site won't allow him to withdraw his funds then he should open a scam accusations  thread with all clear evidence.

Just go again with your KYC verification and make sure that you are not missing some of the documents required. If the casino still refuse to give you your winnings even if you think you have successfully completed all the KYC requirements, then there must be something wrong with the casino itself. Sadly, mbits casino ann thread is no longer active these days, it might be helpful to you by then.

Read what xandry posted, their support replied op on one of those review sites so op can't go KYC verification again due to those stupid reasons their KYC procedures have.
Op was thoroughly KYC'ed even on skype then still telling him that  they are unable to verify his account and banning him coz they accuse op was using different identity which is one of the bullshit thing i've ever read today.
I remember some complaint regarding KYC too that after the account provided KYC it was blocked and the platform didn't provide the reasons why it was banned because they have the rights to not to tell which it was mentioned on their terms too, what a BS.

This become common scams, the terms of these platforms become shits everyday to do stupid stuff. Then scam users and hostage their balance until these users lost hope claiming their funds there  because of those stupid reasons these platform have.

[virasog]

It's the problem with KYC and casinos that want to scam you. When you lose money they're fine with that but once you want to withdraw a win they suddenly want KYC claiming that you were randomly selected to do this or that you are suspected of multi accounting because someone logged in from another IP, or whatever else. Then they can say that the documents provided are not enough and require proof of residence a bill paid in your name at that residence and so on. Most people can't provide anything like that. Like when you rent an apartment you pay the landlord and all bills are in his name, he pays them. The KYC requirements from some of these casinos are ridiculous.

Another thing is that KC requirements are not standardized, and any casino can accept and deny the KYC without giving any satisfactory answer.
Scam casinos usually use KYC as an excuse to dent the withdrawals and sometimes disable account.

MBit are doing the same with the OP and since gambling casino market is not regulated, no one can take any legal action against them (if they are wrong).

[The Sceptical Chymist]

But that never stopped people from playing in those online casinos, the KYC requirements only gets difficult when they don't want you to win a huge amount of money, don't they have an easy and lax requirements during registry? So I think that if they're not regulated in this aspect, they will continue to use this as a scapegoat for their scams.

I tend to agree with you there, as it seems I've seen complaints like OP's a number of times before--perhaps not specifically with the KYC requirement but with other things, like alleged violations of rules and so forth.  And since from the beginning of crypto, the entire space has been filled to the brim with scammers.  It makes sense that many of these casinos aren't being ethical or honest in conducting business.

Another thing is that KC requirements are not standardized, and any casino can accept and deny the KYC without giving any satisfactory answer.

Yeah, that's a whole different can of worms.  They could certainly claim the picture you sent isn't clear enough (and never would be) or that it's fake, or any number of other lies.  Hate to say it, but that's the drawback of dealing with unregulated businesses.