untitled

[Wapfika]

I finished testing the Punt.com casino several days ago, the review article is already in the process of writing and will be published this week
The live support usual reply time on the website is marked as "Under 10 minutes"
In reality, it took more than 10 minutes literally for every answer.
As a result, live support agent was not responding for more than 25 minutes and then just went offline without any notice.

It is obvious the supports are not active in some cases and as a matter of administrative procedure, they may not be in a position to answer such questions and will need to get the answer from the admin or security team before furnishing clients with the information. Am not standing in to support the inability of the support to be fast and actively informed on some sensitive inquiries such as this but since this is a new casino there is still a lot of development to be done on the site and we need to give them time to get to that level.

Maybe we need to think positively that their team is working on cases faced by other users so that it delays their response to us. But it is highly discouraged to leave a customer who wants to ask about something or their problem without any notification as this is a matter of trust and responsiveness of the support team in answering customer questions. Hopefully, this can be a valuable input for the team and they can fix it as soon as possible and tell the entire support team not to do it again to other members.

I doubt that this is the case. Punt is new and probably they still don’t have enough manpower to answer the live chat real time. They are saving all the feedbacks here as note for there future update. Many startup casino doesn’t have live support during there initial launch then just improve later on. Users of this casino should take in consideration all the point I mention above. I think more important is they still answer concerns right after they read it and not completely ignoring it.

[Punt.com]

Here's a pretty awesome clip of Fedmyster winning $50,000 on Punt.com, flipping a coin for double or nothing, and turning it into $100,000! Dwarfs fortune can definitely be a crazy game!  

https://www.instagram.com/p/CiRd6GLAJGf/

That is a crazing winning and am glad to see such big amount of winning on punt, is rear to see new casino having such big pay out without any issue with having any issue, i also look forward to see you sigbature campaign getting resumed bck on the forum since your casino is already getting a good reputation .

This is a good testament that Punt is serious in this business, and won't make any excuses to pay for large winnings.
Seems that they have good start and maybe good amount of bankroll in place.
If they will continue to receive positive reviews or feedbacks, they will soon earn more players.
Just continue being active in this forum and hopefully, every issue or complaint should be resolved fast.

As avid gamblers ourselves, we absolutely are VERY serious of crypto gambling! Glad you enjoyed the video!

-Punt Management

I finished testing the Punt.com casino several days ago, the review article is already in the process of writing and will be published this week

The live support usual reply time on the website is marked as "Under 10 minutes"



In reality, it took more than 10 minutes literally for every answer.

The response time of 10 minutes isn't something we can edit. It is based on our average actual response time; Intercom notes this in their software and presents it to users that open up the livechat on Punt.com I personally haven't seen a case where an agent has taken more than 10 minutes to respond to a legitimate question. Of course there are sometimes exceptions. Although we are a brand new site, the growth Punt.com has experienced in such a short time is truly unprecedented and we are definitely going to be hiring more support staff to support the amount of volume we currently are receiving. Sometimes we get bombarded with trolls or people asking for free money; those types of chat messages tend to be under-prioritized vs. legitimate support relating inquiries. If you happen to have any further questions or need clarification, feel free to privately message me or reach back out on the Punt livechat!

-Punt Management

any info when the sportsbook will be added?

Khaar12, thank you for your interest in our sportsbook! I would say there is a good chance sports betting will officially come to Punt.com this Sunday! Keep an eye out for an announcement here and on our official Punt.com telegram, as well as our other socials! I am very, very excited to say the least! 

[ethereumhunter]

I finished testing the Punt.com casino several days ago, the review article is already in the process of writing and will be published this week
The live support usual reply time on the website is marked as "Under 10 minutes"
In reality, it took more than 10 minutes literally for every answer.
As a result, live support agent was not responding for more than 25 minutes and then just went offline without any notice.

It is obvious the supports are not active in some cases and as a matter of administrative procedure, they may not be in a position to answer such questions and will need to get the answer from the admin or security team before furnishing clients with the information. Am not standing in to support the inability of the support to be fast and actively informed on some sensitive inquiries such as this but since this is a new casino there is still a lot of development to be done on the site and we need to give them time to get to that level.

Maybe we need to think positively that their team is working on cases faced by other users so that it delays their response to us. But it is highly discouraged to leave a customer who wants to ask about something or their problem without any notification as this is a matter of trust and responsiveness of the support team in answering customer questions. Hopefully, this can be a valuable input for the team and they can fix it as soon as possible and tell the entire support team not to do it again to other members.

I doubt that this is the case. Punt is new and probably they still don’t have enough manpower to answer the live chat real time. They are saving all the feedbacks here as note for there future update. Many startup casino doesn’t have live support during there initial launch then just improve later on. Users of this casino should take in consideration all the point I mention above. I think more important is they still answer concerns right after they read it and not completely ignoring it.

It is true. Well, this is all for developing a new casino so that it can be more advanced than before and even bigger in the future. Listening to our advice, of course, will be useful for the casino because what we suggest is also for the good of the casino. Therefore, we can give them more time to find a solution and answer all questions or complaints from members who experience problems when they play at the casino.

[Wind_FURY]

To celebrate the launch of Punt.com, we are currently offering 0% Commission on our Provably Fair Player vs. Player Dice Duels! This is completely unprecedented. There is no code needed to take part. Enjoy! 

-Punt Management

This might be a good concept, this Dice Duel idea of yours. You could also probably have a Dice Duel tournament for the Bitcointalk gambling community as a celebration of your first month in the forum.



What other dice games does your site have? Does it have Craps by Evolution. I believe Craps from Evolution is the best of all from a UI/UX viewpoint. Please have it and spread the good word of Craps. Someday maybe we plebs can play together in a Craps tournament. It's a very good dice game that requires the user to use different betting strategies.

[Bitinity]

What other dice games does your site have? Does it have Craps by Evolution. I believe Craps from Evolution is the best of all from a UI/UX viewpoint. Please have it and spread the good word of Craps. Someday maybe we plebs can play together in a Craps tournament. It's a very good dice game that requires the user to use different betting strategies.

There is a search bar in the casino, you can use it to search the game you are looking for. Simply put the name of the game or keyword and you will see whether the game is available or not. Here is the result when I search for "CRAPS":



Is this what you are looking for? Anyway, I'm not familiar with craps and I also thing that it is not really popular game in this forum. Never seen any craps contest/tournament before and it is also rare to see discussion about this game. I doubt that it will be a good decision to create craps tournament because of its low popularity.

[Punt.com]

To celebrate the launch of Punt.com, we are currently offering 0% Commission on our Provably Fair Player vs. Player Dice Duels! This is completely unprecedented. There is no code needed to take part. Enjoy! 

-Punt Management

This might be a good concept, this Dice Duel idea of yours. You could also probably have a Dice Duel tournament for the Bitcointalk gambling community as a celebration of your first month in the forum.



What other dice games does your site have? Does it have Craps by Evolution. I believe Craps from Evolution is the best of all from a UI/UX viewpoint. Please have it and spread the good word of Craps. Someday maybe we plebs can play together in a Craps tournament. It's a very good dice game that requires the user to use different betting strategies.

Thank you for the suggestion! We can most certainly look into having Dice Duel tournaments exclusively for Bitcointalk members! Also, we do indeed have "Craps" on Punt.com!

-Punt Management

[abel1337]

I think it's pretty early to tell. There's a chance that it is a payed influencer since he has the most videos on punt instagram account but who knows. I've seen good winnings and highlights on their instagram account and I think they are trying to get some traction thru it. This casino is somehow new but let's hope they are planning to be one of the biggest since those who aim high stays the longest.

I think that what we should expect this gambling to do is to make a genuine way for that people will you like to bet with them instead of emphasizing on Instagram and the telegram issues and secondly the thing that understand that to make a platform of gambling to the biggest among all is sincerity and also not to delay for payment especially deposit and withdrawal, very simple and understanding

As long as they don't have any issues with their gamblers about problem and they don't do what gamblers hate, I'm sure they will strive. Doing Instagram post is normal given that they are promoting their casino and doing marketing. Social media now is the biggest outlet for marketing and I'm not shocked if they are doing it on Instagram. I think they are on the early path of becoming a great casino and it's too early to tell what can be their outcome. As I said, It's only a chance that they are paying that influencer. If it's paid so be it, It's their marketing strategy as long as they can get a result from their marketing strategy and good for business they won't care. As long as we gamblers don't have any problem with them, They will be fine.

[Wind_FURY]

What other dice games does your site have? Does it have Craps by Evolution. I believe Craps from Evolution is the best of all from a UI/UX viewpoint. Please have it and spread the good word of Craps. Someday maybe we plebs can play together in a Craps tournament. It's a very good dice game that requires the user to use different betting strategies.

There is a search bar in the casino, you can use it to search the game you are looking for. Simply put the name of the game or keyword and you will see whether the game is available or not. Here is the result when I search for "CRAPS":



Is this what you are looking for? Anyway, I'm not familiar with craps and I also thing that it is not really popular game in this forum. Never seen any craps contest/tournament before and it is also rare to see discussion about this game. I doubt that it will be a good decision to create craps tournament because of its low popularity.

It's not very popular in the forum, it's probably because I'm the only one who's taking the time to learn and play it. Hahaha. It's really a good game if you want something like a dice game combined with something like a card game that requires a little strategy like BlackJack, but none from the psychological side like poker. Everyone should learn, https://www.youtube.com/channel/UCPZ2kcfmtAhnf_RVc9fZzNA

I was using my phone to search.

To celebrate the launch of Punt.com, we are currently offering 0% Commission on our Provably Fair Player vs. Player Dice Duels! This is completely unprecedented. There is no code needed to take part. Enjoy! 

-Punt Management

This might be a good concept, this Dice Duel idea of yours. You could also probably have a Dice Duel tournament for the Bitcointalk gambling community as a celebration of your first month in the forum.



What other dice games does your site have? Does it have Craps by Evolution. I believe Craps from Evolution is the best of all from a UI/UX viewpoint. Please have it and spread the good word of Craps. Someday maybe we plebs can play together in a Craps tournament. It's a very good dice game that requires the user to use different betting strategies.

Thank you for the suggestion! We can most certainly look into having Dice Duel tournaments exclusively for Bitcointalk members! Also, we do indeed have "Craps" on Punt.com!

-Punt Management

Craps is a good dice game for tournaments too, like BlackJack.

[Punt.com]

You asked and we delivered! You can now buy Crypto on Punt.com!

Click the "Wallet" button and then "Buy" to get started!

Please let us know if you need any assistance!

-Punt Management

[lionheart78]

I finished testing the Punt.com casino several days ago, the review article is already in the process of writing and will be published this week
The live support usual reply time on the website is marked as "Under 10 minutes"
In reality, it took more than 10 minutes literally for every answer.
As a result, live support agent was not responding for more than 25 minutes and then just went offline without any notice.

As a new casino, they should impress their players and one of them is to have a 24/7 active support team.  Having someone from the admin or support staff to talk to when unexpected things happen such as delayed crediting of deposit, suspended withdrawal, glitches, inquiries and other stuff is somehow reassuring and make the player at ease.  It is frustrating and may put a lot of stress to the player if support staff reply takes too long.  This kind of experience may force a player to come in a decision to look for another casino that has more active support people.

[erep]

As a new casino, they should impress their players and one of them is to have a 24/7 active support team.  Having someone from the admin or support staff to talk to when unexpected things happen such as delayed crediting of deposit, suspended withdrawal, glitches, inquiries and other stuff is somehow reassuring and make the player at ease.  It is frustrating and may put a lot of stress to the player if support staff reply takes too long.  This kind of experience may force a player to come in a decision to look for another casino that has more active support people.

Live support services for 24/7 are very important for users in responding to various complaints about deposits, withdrawals and others. For example, the deposit is experiencing problems due to the slow processing of network transactions so that the balance cannot be confirmed to be added to the account before the network transaction process is complete, so if the newbie position will blame the casino and especially if the casino does not respond to the deposit complaints above. So I'm sure the live support will definitely be improved as part of the reputation rating in gambling sites.

[RILWAN]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

[dhru9]

so many red in your dice games 50% chance is look rigged

[Kakmakr]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

Well, you cannot judge the support based on one attempt, because you might have just been lucky that one of them was available when you tried. I am not saying that you should spam them with frequent tests, because that will just increase their problems, but a query now and again will not hurt. 

I am curious to know if they have support 24/7 to cover all time-zones ...and if certain time-zones gets more support than others. That will be the true test for new casinos, because most smaller casinos fail ..because they only have one small team that are only on duty in one time zone. 

[Punt.com]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

Thank you for the compliment regarding our fast customer support!

-Punt Management

so many red in your dice games 50% chance is look rigged

We understand gambling can be volatile sometimes. Having said this, our house games, Punt originals, utilize provably fair commitment schemes. This allows you to instantaneously verify the fairness of every single bet you place.

-Punt Management

[hd49728]

Well, you cannot judge the support based on one attempt, because you might have just been lucky that one of them was available when you tried. I am not saying that you should spam them with frequent tests, because that will just increase their problems, but a query now and again will not hurt. 

Try it different times and you can discover it. Because a platform can change from good to bad and bad to good. It is why reputation needs lot of time to achieve.

I am curious to know if they have support 24/7 to cover all time-zones ...and if certain time-zones gets more support than others. That will be the true test for new casinos, because most smaller casinos fail ..because they only have one small team that are only on duty in one time zone. 

Having 24/7 support is good but is is not mandatory. If you can get support within 24 hours, it is good enough already. Matter is your voice is known and you receive support you want. Only big platforms can provide you 24/7 support because they have enough budget for customer support staffsat different time zones

[panjul07]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

I guess you came at the right time, that's why you got a very fast response from the live support.
But can you prove what you have just said with a screenshot like what is done by GamblingBro, so we will be more sure about your claim.
I do not mean to be supporting the feedback by GamblingBro than yours, but it would be much more appreciated if you can show a proof.

[Coin_trader]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

I guess you came at the right time, that's why you got a very fast response from the live support.
But can you prove what you have just said with a screenshot like what is done by GamblingBro, so we will be more sure about your claim.
I do not mean to be supporting the feedback by GamblingBro than yours, but it would be much more appreciated if you can show a proof.

I just online now to try there live support. The estimated time of reply is now under 2minutes and the chat response of support is now almost instant to back up @Rilawan feedback for the live support response rate. The improvement is very noticeable because the last time I inquire in live support took them more than 30minutes before an agent answer my question. Good thing that Punt is very serious on taking notes all the feedbacks here to immediately apply in the casino.

You can try it for yourself to test the casino for the improvement.

[abel1337]

I registered on the site and I tried chating the live support up trying to check how active they are since I have been reading comments about the low activeness, but to my surprise, the support responded to me in less than 10 seconds, and this shows that ther e have been some improvement in that direction which is a good thing for a new casino.

I guess you came at the right time, that's why you got a very fast response from the live support.
But can you prove what you have just said with a screenshot like what is done by GamblingBro, so we will be more sure about your claim.
I do not mean to be supporting the feedback by GamblingBro than yours, but it would be much more appreciated if you can show a proof.

I just online now to try there live support. The estimated time of reply is now under 2minutes and the chat response of support is now almost instant to back up @Rilawan feedback for the live support response rate. The improvement is very noticeable because the last time I inquire in live support took them more than 30minutes before an agent answer my question. Good thing that Punt is very serious on taking notes all the feedbacks here to immediately apply in the casino.

You can try it for yourself to test the casino for the improvement.

That's a very good start from this casino. Honestly 2 minutes reply from a support is outstanding for me, knowing that I'm considering a 15 minutes reply a fast reply from a support chat. Improvement for such short time is a good way to improve reputation, also listening to the community suggestions and implementing it is one of the most thing that the community likes. 

[MatthewLM]

I finished testing the Punt.com casino several days ago, the review article is already in the process of writing and will be published this week
The live support usual reply time on the website is marked as "Under 10 minutes"
In reality, it took more than 10 minutes literally for every answer.
As a result, live support agent was not responding for more than 25 minutes and then just went offline without any notice.

As a new casino, they should impress their players and one of them is to have a 24/7 active support team.  Having someone from the admin or support staff to talk to when unexpected things happen such as delayed crediting of deposit, suspended withdrawal, glitches, inquiries and other stuff is somehow reassuring and make the player at ease.  It is frustrating and may put a lot of stress to the player if support staff reply takes too long.  This kind of experience may force a player to come in a decision to look for another casino that has more active support people.

Hey Apne if they can do it the way you have mentioned here then I don't think they will be left behind.  If they can't do anything then their project will be in vain I think they won't be able to go far