solved - !!!

[drukkola]

They ask me to KYC process when i try withdraw money.  I did it. My account was full verify!  but they did not withdraw my money!!!
at morning they say that i fail KYC and they block my account for ever!

HOW CAN I FAIL KYC IF MY ACCOUNT FULL VERIFY

i try talk with support but always have shot answer -  you are fail KYC and your account blocked.

Why? What reason?  no answer...    just  "you are fail KYC and your account blocked."

And what now?  I read, it turns out I'm not the first to be deceived like that.

Fortunejack steal money and do this again and again!

on my account was around 6000 trx (400$)

i ask fortunejack team:
https://prnt.sc/eqM7BkV15h0p
and answer:
https://prnt.sc/8oDtVH2tTUAW

so that you understand, this conversation is as inadequate as possible on the part of the fortenjack!
to any of my questions, I get a short answer - "your account is blocked because you did not pass the KYC". Although I passed it successfully!

my login in fortunjack - Drukkola

[BitMaxz]

Why don't you try to contact this man https://bitcointalk.org/index.php?action=profile;u=303298
He might be able to help you with your case but it seems you actually failed on KYC verification do you have any screenshots that you already fully verified? I can't find it in your provided images above.

Posting more evidence here and reporting it to DTs will help to temporarily put neutral or negative trust in their account here on the forum.
And proof that you own that account. More proof more chance to unblock your account.

[Oshosondy]

Are you sure you are not trying to manipulate? Did you use the original ID documents? Are you not underage? I am just asking to be sure that you are not manipulating anything.

FortuneJack bitcointalk account is active, pm the account and let us know what is going on here.

What don't you try to contact this man https://bitcointalk.org/index.php?action=profile;u=303298

It would be good if he contact FortuneJack official bitcointalk account. FortuneJack is a reputable site, it is normal that some people can fall into this kind of issue, we do not have any proof yet to know if to give the gambling site a red trust, but not worth it for now. It may be drukkola that  did something wrongly.

[AB de Royse777]

i ask fortunejack team:

and answer:

I am assuming you PMed me to check this case. Sorry these days I am not active. But anyway, all seems words to me. Would you mind adding something that will help us to look into deep.

And as BitMaxz said, I would request FortuneJack to add some information too.

Right not the case does not have enough information to discuss in deep.

[notblox1]

I would usually be suspicious about reports like this, but fortunejack frozen and stole my coins as well and they are forcing me to pass kyc verification.
They ignore my messages in forum, so I am going to start recommending all people to stay away from this website.
Your case deserves negative feedback and I don't support behavior like this.
OP Create red flag against fortunejack and I will support it.

[acroman08]

so that you understand, this conversation is as inadequate as possible on the part of the fortenjack!
to any of my questions, I get a short answer - "your account is blocked because you did not pass the KYC". Although I passed it successfully!

my login in fortunjack - Drukkola

would you mind sharing a screenshot where they mentioned that you passed your KYC verification? I would recommend following what Royce777 suggested. share more evidence to give members more information regarding the issue, it would immensely help your case if the evidence backs up your claims.  

anyway, you can also follow what botblox1 said, but it would be best to use it as a last resort.

[Smartvirus]

Looking at this now, you kind of hang in the balance as, OP can't unnecessarily compromising his or her Identity by sharing the details OP used in account creation or submitted for account verification on Fortunejack.com platform. The issue might practically arise from OP not using his or her actual details as on his or her documents in account registration but again, this is normal as, most users in the cryptospace are not into sending there actual details online during account creation. This could be the reason why, OP might have failed in account verification. But,

Why should an account be regarded as "full verify" only to be said that it "failed verification", and blocked suddenly.
On the contrary, "fully verify" might not translate to "fully verified or verification successful" as the later could simply be starting that, all necessarily details have been uploaded and is being processed.
Just my thoughts but, its left for there support and account on the forum to state what's going g on there

And I'll also encourage OP to follow up with the support and forum representative with hopes of getting to the root of the issue and solve it if possible.

[drukkola]

At this stage, I do not want to break the business of this bookmaker. I do not rule out that they mixed something up. But all my subsequent inquiries were answered very quickly and briefly. I had to write here on the forum.

Are you asking me for proof? I only have email correspondence. It might prove something. My account is locked and I can't take screenshots of bets or chat conversations. I'm more hopeful that the bookmaker's representative can finally answer my questions...

I will describe how it was:
I made the usual bet long before the start of the match. Won. Asked to withdraw some of my money. Received a letter that the withdrawal of money is delayed. then I received a letter that in order to withdraw money I need to pass a KYC check. In the upper right corner of the screen, the button lights up - verify your account. I clicked on this button, they are asked to show proof of identity and confirm the face on the camera. I did it all. An inscription is displayed - verification is successful. In the upper right corner, the inscription changed to identification verified. I wrote to those support that passed your check and please give me my money. The next day I received a letter saying that I had not passed the KYC check and therefore my account was blocked! I ask - how is it, yesterday I received a message from your verification service that my account has been verified! Why are you refusing to give me my money??? to which they answered - that I did not pass the test and decide the final one and you can’t even write more about this!
Further, all messages in the same form ...

Today, apparently after the creation of this topic, I received a letter from them in which, apparently, as it seemed to them, they wrote a little more -
https://prnt.sc/VlNaRKyOVrvX

But with this answer, everyone also leaves me at a loss ... What information did I provide incorrectly? Why is all my money being taken away from me?? I didn't provide any information at all! after checking the documents, all fields are filled in automatically! and even if something is filled in incorrectly, why are you immediately taking all my money? and not trying to solve this problem?

[FortuneJack]

Hello,

Our Fraud and Prevention Department has double-checked the case and found out that one FJ account was trying to be verified by different identification documents. As per the Terms and Conditions of FortuneJack, we've decided to terminate the account as it's a violation of the policy we have.

We're more than welcome to share the case proofs with the forum representatives as long as they make the request to us to do so. Most of the documents cannot be published online as it does contain sensitive data, that cannot be published publicly.

Let us know if there's anything we can help you with.

[Pmalek]

Hello,

Our Fraud and Prevention Department has double-checked the case and found out that one FJ account was trying to be verified by different identification documents. As per the Terms and Conditions of FortuneJack, we've decided to terminate the account as it's a violation of the policy we have.

One? Which one? Is it the FJ account of the user who created this thread?

That could then mean that OP purchased these identification documents from someone.
Was he trying to verify the same account with two different ID cards? Or was it just one card but the info on the proof of address document had a different name?

[FortuneJack]

Hello,

Our Fraud and Prevention Department has double-checked the case and found out that one FJ account was trying to be verified by different identification documents. As per the Terms and Conditions of FortuneJack, we've decided to terminate the account as it's a violation of the policy we have.

One? Which one? Is it the FJ account of the user who created this thread?

That could then mean that OP purchased these identification documents from someone.
Was he trying to verify the same account with two different ID cards? Or was it just one card but the info on the proof of address document had a different name?

-
The FJ username under the tag 'Drukkola' tried to complete the verification with two different ID cards.

[electronicash]

Hello,

Our Fraud and Prevention Department has double-checked the case and found out that one FJ account was trying to be verified by different identification documents. As per the Terms and Conditions of FortuneJack, we've decided to terminate the account as it's a violation of the policy we have.

One? Which one? Is it the FJ account of the user who created this thread?

That could then mean that OP purchased these identification documents from someone.
Was he trying to verify the same account with two different ID cards? Or was it just one card but the info on the proof of address document had a different name?

-
The FJ username under the tag 'Drukkola' tried to complete the verification with two different ID cards.

well. two IDs submitted with different photos/names, that's already wrong in many ways.
maybe you need to point out the part of  the policy that stated this violation just to make it clearer. most of us just register without reading TOS actually. i think this can already be resolved with just private  massage with drukkola and FJ.

[Pmalek]

The FJ username under the tag 'Drukkola' tried to complete the verification with two different ID cards.

I see. Thanks for the update. I assume Drukkola will deny these allegations and keep insisting that his account was fully verified. Maybe that initial message when the player submits their documents should be changed not to say that identity verification was successful. I am not sure what exactly it says. Something like: your documents have been received. You will be informed about the status of your KYC as soon as possible.
@Drukkola do you have anything to add and explain why you have two different identities? 

[FortuneJack]

Update regarding the case,

We froze OP's account under the username 'Drukkola' 4 days ago, on the 22nd of August cause of the request of our payments team.

As per the behaviors of our identification system, it automatically sends out KYC requests to the FJ accounts that tend to have a chance of having an unusual activity. So was the case for the OP.

On the same day (22 August), the OP uploaded only the front and back sides of the ID to the system. Note to mention, to complete the standard KYC procedure, the account needs to upload, the front/back sides of the identification document and the selfie picture of the account owner. In this case, only the first one was completed and no selfie was submitted. As per system requirements, the KYC failed.

After the first failure, Drukkola tried to complete the KYC the second time, but this time the user uploaded both front/back sides of the ID on top of the selfie but the violation part comes in place as the document he uploaded was different from the one he sent in the first try. Note to mention, that the new document the OP uploaded did match the selfie he sent on the second try.

Cause of the fact that there was a match between the 'fake' ID and a selfie, the KYC system automatically gave out the notification of the successful compilation (Even though the submission process was successful, our Customer Support Department did notify the OP that the final decision letter comes after the part of the team reviewing the case).  According to our procedure, our Fraud and Prevention Department manually reviews the case after the successful submission of the documents. We did follow the guidelines and after finding out that there were different documents used in the first and the second attempt of the verification process, the corresponding account was terminated.




FJ owns all the documents we mentioned above, including the IDs and a selfie of the account associated with the case. However, we don't have the legal right to publish it publicly without particular notice from the official entities or from the user himself agreeing to the fact of us doing it so.

We think the case must be considered closed, as no proofs were provided from the username against us. If there's anything from us to add to the community to make all of this fair and transparent, we're more than welcome to do so.


Tornike is also known as ampera.

[Pmalek]

FJ owns all the documents we mentioned above, including the IDs and a selfie of the account associated with the case. However, we don't have the legal right to publish it publicly without particular notice from the official entities or from the user himself agreeing to the fact of us doing it so.

There is another problem here as well. If both IDs don't belong to the OP and he bought them somewhere, he might not have a problem to ask you to prove what you are saying and make that data public or send it to a forum admin/ trusted user. After all, the documents are not his, and he wouldn't care about who sees them. What are you going to do if he does exactly that and asks to have someone take a look at your proof? Chances are, you could be sharing someone else's IDs that got stolen/hacked from that individual.

[BitcoinGirl.Club]

FJ owns all the documents we mentioned above, including the IDs and a selfie of the account associated with the case. However, we don't have the legal right to publish it publicly without particular notice from the official entities or from the user himself agreeing to the fact of us doing it so.

If you do then you will lose he business LOL. Anyway, considering the long history in the forum your words seems reliable.

There is another problem here as well. If both IDs don't belong to the OP and he bought them somewhere, he might not have a problem to ask you to prove what you are saying and make that data public or send it to a forum admin/ trusted user. After all, the documents are not his, and he wouldn't care about who sees them. What are you going to do if he does exactly that and asks to have someone take a look at your proof? Chances are, you could be sharing someone else's IDs that got stolen/hacked from that individual.

Selfie picture, image of the ID, all can be faked. These days scammer buy it even for $1. The best practice for KYC in my opinion is to do a video live chat. Ask the suspected client to show the ID in front of the camera.

[drukkola]

OK
It was a rainy day and my documents were in the car. I had to pass an identity check, but there were no documents. Then I remembered that a long time ago I found a wallet with other people's documents and I decided to load them and I didn't have to leave the apartment anywhere. (YES I AM SUCH IDIOT, I DIDN'T KNOW THAT EVERYTHING IS SO COMPLICATED WITH YOU HERE THAT I CAN LOSE ALL MY MONEY DUE TO A BANAL CHECK)
BUT the check was not passed on non-my documents! Your service rejected them.
Then I had to go to the car and go through a check already on my documents! By the way, when checking my face, I had to look into the camera - IS IT NOT A PROTECTION HERE FROM SUCH IDIOTS LIKE ME? I WOULD NOT WANT TO PASS THE VERIFICATION TO THE END FOR OTHERS' DOCUMENTS!!

As a result, I passed the verification of my documents!
It turns out that there are no violations here!
My account profile is filled out correctly.

Do you doubt that I passed the verification of my documents? You can request more photos! I'm ready for some extra testing! Wouldn't that be fair?
 
I told everything as it was. Why did you decide so abruptly to take all my money?

[drukkola]

FJ owns all the documents we mentioned above, including the IDs and a selfie of the account associated with the case. However, we don't have the legal right to publish it publicly without particular notice from the official entities or from the user himself agreeing to the fact of us doing it so.

If you do then you will lose he business LOL. Anyway, considering the long history in the forum your words seems reliable.

There is another problem here as well. If both IDs don't belong to the OP and he bought them somewhere, he might not have a problem to ask you to prove what you are saying and make that data public or send it to a forum admin/ trusted user. After all, the documents are not his, and he wouldn't care about who sees them. What are you going to do if he does exactly that and asks to have someone take a look at your proof? Chances are, you could be sharing someone else's IDs that got stolen/hacked from that individual.

Selfie picture, image of the ID, all can be faked. These days scammer buy it even for $1. The best practice for KYC in my opinion is to do a video live chat. Ask the suspected client to show the ID in front of the camera.

I doubt that such a check can be faked! because there is a check on the video camera! 3rd stage of verification - verification of one's identity on the camera - verification is impossible if other people's/stolen documents are used

[BitcoinGirl.Club]

OK
It was a rainy day and my documents were in the car. I had to pass an identity check, but there were no documents. Then I remembered that a long time ago I found a wallet with other people's documents and I decided to load them and I didn't have to leave the apartment anywhere.

Please don't tell us to believe it. What are the chances that you are telling the truth? Anyone can make up a story and use it an excuse. By admitting you actually established FortuneJack's claim. There are no way to know for anyone that those documents were not legally in your possession even if they were, still there are no way to verify that the owner of the document gave you permission to use their ID. You can not just use random peoples ID for your own account verification. There are no case left for you.

Was there any deposit involved in this case. You can post the blockchain ID and we can request FortuneJack to send your deposit back if you have not lost them yet.

[drukkola]

I have little experience in such situations. I am not familiar with the intricacies of identity verification and with such a serious subsequent punishment!
But let's try to understand why I did this and why am I being punished like that?
if I wanted to cheat and forge documents, how could I upload several different documents like this? Only an idiot like me could be in this situation! I doubt that real scammers would get caught like this ...
Why are you letting me take all my money just like that because of a stupid situation? What have I done wrong for you?

as I understand it, it was important for you that the player provided correct data - my correct data is indicated in my profile! There are no violations!
Do you doubt it? it's your right, given the current stupid situation =( But can you request additional verification?

And why does the system work like this? you allow me to make deposits and bets, but in which case, you take away all the money??? you have in the rules written about the protection of customers?

Now I want to appeal to the readers on the forum, please correct me if I'm wrong! in my opinion, it will be fair if the bookmaker does the following:
1. let the bookmaker confirm that my bet was fair and there were no violations in it!
2. let the bookmaker ask for additional photos or videos, so that there is no doubt that I am somehow trying to fake verification.