Why don't you complete KYC first, and if after completing KYC you can't still withdraw, then you can now complain about any inconvenience and attempt to steal from you, as far as i know Fortunejack is not the only casino that requests for verification, if they have changed their policy to include or make it stricter, i feel customers have to comply or choose another casino.
This case does not have enough proof for you to say Fortunejack does steal coins from people, because that is a serious allegation, the op of that topic has not provided strong evidence for any member to verify what they said.
I feel you are jumping into conclusion very fast.

Have you read their terms and conditions? Every casino likely can ask for KYC anytime as far as I know. I haven't read their terms though but assume this is something noticeable before claiming them. I am not much related to gambling, but I hate too KYC as well. Due to KYC, I have been just using one exchange. What the hell most exchanges require fucking KYC.

Without much emphasise, its not uncommon for users to just agree with T&C even without going through them. Notably, most company T&C are similar and as such, an idea of the formal and the desire to play on a particular platform makes one care less of the T&C one is agreeing to. As much as it could be in there right to demand, I suppose the support should be available to communicate with its customers and clarify repeated issues.

Haven't seen this for a second time, I think it should be a matter of urgency for Fortunejack.com as it could tarnish there image on the forum. I've always known Fortunejack.com to come with a good reputation and I know this isn't something there support can't handle.
Random selection of users might be in line with there policy but, this is disturbing as well as, KYC is not very welcoming amongst crypto enthusiast whom are concerned of there privacy.

It would have been more better should they find users to exhibit some shady behaviour or possibly in some hack attempts rather than randomise the process as OP claims. Not like, that's what Fortunejack.com is doing anyway as, I'm not completely knowledgeable on these claims.

Support should be active and sort out these issues.

You've summed it all up here. There is an unstoppable trend, which I have commented on in other threads and that is to more KYC. There are still casinos that do not ask for KYC under any condition but most may require it.

Information of Crypto Casinos License and KYC requirements


In this future list, the casinos that do not require KYC in any way will practically disappear (there are almost none left) and the ones that say Yes (if needed) will become mostly Yes.


And the trend that will continue in the future.

Casinos were very important in the history of Bitcoin and remain so. They also represented an important privacy space that has been shrinking and will continue to shrink.

Hello,

It's Tornike here also known as ampera.

Please remind me of your FJ username and I will handle the rest.


Cheers,



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[OP identified. We'll be replying soon with the decision.]

I think there could be an overlap between what Tornike/ampera stated and the email you received therefore give it a little time and see if Tornike/ampera can sort this out for you.

Given the time between him posting "Please remind me of your FJ username and I will handle the rest" and you receiving the email from the company was less than 2 hours. Did you send a PM to Tornike/ampera to ask if the email was the final word on the matter.

In my opinion the common sense approach from not only FortuneJack but all casinos would be to allow users to withdraw but putting them on alert that future withdrawals would only take place if KYC was passed. That would allow members to withdraw the full amount and not go back to them if they did not want to provide KYC and that would be the fair way forward.

In the example case the OP was guilty of sending random ID. I don't think it's relevant in your case.

I think you need to help them and give them the time. They are following the usual procedures imo. I mean not letting you to login.

Help them how exactly?
Waiting is not going to help to both sides, and I don't care so much about damn 10mBTC.
My coins are being confiscated without any reason, and FJ legal team is scared they could be sued or arrested if they don't have my valuable documents for 10mBTC  or equivalent of $200  
All this because they use some third party partner, and they now ask me to trust this third party, no way!
Unknown third party is now in control of FJ.

I didn't even win anything or some big reward, not counting $50 free bet from Majestic7 I won't use, all I wanted is to send this coins to different casino for one bet.

I agree totally with this, it looks like a scam behavior trying to trick and lure people to register and send money.
Roulette should be used in casino games, not for randomly asking members for kyc and seizing their coins.
Let's say I win some big money, I would accept any verification no problem, but out of principle I won't do it for peanut money.
Bottom line, FJ if you want to act like this than stop accepting registration without kyc and than I would know not to use your website.

If you're really don't like a casino that will ask you KYC in the future, I will say it's better for you to avoid the whole casinos that have a mandatory KYC including the casino you promoted under your signature and also centralized exchanges.

Anonibet, BCHgames, Bitvest, Freebitco.in and 777coin seems be fine since it's currently no KYC. I have an account on Fortunejack and I trust Fortunejack since I don't ever face any problem, I'm always ready if the casino will ask KYC in the future.

"advocating seizing of customers coins and defending casino" - yeah right, fuck off!

The one guy you linked to was said to have sent in multiple, different, ID documents which is obviously a big no-no no matter the setting. And then it's you who just refuse to send in KYC because it is "peanuts money" so please do tell me how I'm advocating for seizure of coins when you quite literally above agreed with yahoo about enforcing KYC upon registration because you think it's bullshit that it happens later on.