Fortunejack turning into KYC hell trap!

[notblox1]

I was a member of fortunejack website for years but recently they made some changes and they are becoming very strict with their KYC policy.
After trying to withdraw 10 mBTC to different casino I had to wait for hours and I received email asking me to complete kyc if I want to withdraw my coins.
I tried talking with Ampera Tornike but they ignore all my posts and messages in forum, and I talked with them before about some issues.
Support is acting like bots and they say team randomly decides to ask people for kyc without any explanations.
I know they can do whatever they want and it's justified by their terms, but ignoring and not talking with people is really low from them.

Situation is worse because they started to freeze accounts from people that had verified account with passed verification:
https://bitcointalk.org/index.php?topic=5411165.0

It's strange that this is happening in the same time so I suggest everyone to stay away from fortunejack website.
With or without passing kyc you are at big risk of getting your account frozen, terminated and coins seized confiscated.
I don't know where Tornike is but this new Ampera guy is a joke (it's the same guy)!
If nothing changes this could ruin their reputation in forum.

[Z-tight]

After trying to withdraw 10 mBTC to different casino I had to wait for hours and I received email asking me to complete kyc if I want to withdraw my coins.

Why don't you complete KYC first, and if after completing KYC you can't still withdraw, then you can now complain about any inconvenience and attempt to steal from you, as far as i know Fortunejack is not the only casino that requests for verification, if they have changed their policy to include or make it stricter, i feel customers have to comply or choose another casino.

Situation is worse because they started to freeze and steal coins from people that had verified account with passed verification:
https://bitcointalk.org/index.php?topic=5411165.0

This case does not have enough proof for you to say Fortunejack does steal coins from people, because that is a serious allegation, the op of that topic has not provided strong evidence for any member to verify what they said.

It's strange that this is happening in the same time so I suggest everyone to stay away from fortunejack website.
With or without kyc you are at big risk of getting your account frozen and coins stolen.

I feel you are jumping into conclusion very fast.

[notblox1]

Why don't you complete KYC first, and if after completing KYC you can't still withdraw, then you can now complain about any inconvenience and attempt to steal from you, as far as i know Fortunejack is not the only casino that requests for verification, if they have changed their policy to include it, i feel customers have to comply or choose another casino.

Because this is my right not to complete kyc and they are the one who made it possible for people to use their website like that.
If I wanted to do verification I would use casinos that doesn't give option to avoid kyc.

This case does not have enough proof for you to say Fortunejack does steal coins from people, because that is a serious allegation, the op of that topic has not provided strong evidence for any member to verify what they said.

I can easily show my account having zero balance, nothing showed in transaction history, and I am not some newbie member to made up fantasy claims.
I don't know what else to say than stolen coins when balance is zero and no withdraw transaction.

[The Cryptovator]

Have you read their terms and conditions? Every casino likely can ask for KYC anytime as far as I know. I haven't read their terms though but assume this is something noticeable before claiming them. I am not much related to gambling, but I hate too KYC as well. Due to KYC, I have been just using one exchange. What the hell most exchanges require fucking KYC.

[ryzaadit]

1. It's not steal or frozen : You can withdraw the amount after the "KYC".
2. Based on the "Term & Condition" they're required to ask you some "KYC", everyone who are already registered, join and player is agree by "checklist" the T&C coloum.
3. Not only "Fortune Jack", In any CASINO they always ask some "KYC". You can check their Term & Condition, it's a bullshit if they not asking a "KYC" unless you're playing with on-chain gambling (Dice or lottery with a smart contract)

Why need to talk with other support or their team? Is clear what you need is to complete the "KYC", If you asking the reason they can tell you or without tell you the reason why getting a "KYC".

However, based on my speculation/experience <<< It's just speculation.
- Most people who are get "KYC" is from Sportbet Player or there has some abused promotion/multi-account by referring your own account. But, If you not doing abused player at-all most the reason sportbet player always have a high chance getting "KYC" comparing a normal gambling user like Livegames.

[Smartvirus]

Without much emphasise, its not uncommon for users to just agree with T&C even without going through them. Notably, most company T&C are similar and as such, an idea of the formal and the desire to play on a particular platform makes one care less of the T&C one is agreeing to. As much as it could be in there right to demand, I suppose the support should be available to communicate with its customers and clarify repeated issues.

I tried talking with Ampera Tornike but they ignore all my posts and messages in forum, and I talked with them before about some issues.
Support is acting like bots and they say team randomly decides to ask people for kyc without any explanations.

Haven't seen this for a second time, I think it should be a matter of urgency for Fortunejack.com as it could tarnish there image on the forum. I've always known Fortunejack.com to come with a good reputation and I know this isn't something there support can't handle.
Random selection of users might be in line with there policy but, this is disturbing as well as, KYC is not very welcoming amongst crypto enthusiast whom are concerned of there privacy.

It would have been more better should they find users to exhibit some shady behaviour or possibly in some hack attempts rather than randomise the process as OP claims. Not like, that's what Fortunejack.com is doing anyway as, I'm not completely knowledgeable on these claims.

Support should be active and sort out these issues.

[JeromeTash]

Man, notblox1 after years of using casinos I am quiet surprise that you are not aware of the current trend where casinos can ask for KYC any time they feel like. This is not 2014 or 2015 where services were not strict with KYC requirements.

Rule number 1:

By the time you sign up for a casino, be ready for KYC verification at any time. Always confirm this by reading their terms. If you don't like KYC verification, don't sign up 

Whether you ask the support questions and they answer them or not, you are still going to end up verifying the account if you want that withdrawal processed. It's fucked, but that's the trend these days.

[Poker Player]

Man, notblox1 after years of using casinos I am quiet surprise that you are not aware of the current trend where casinos can ask for KYC any time they feel like. This is not 2014 or 2015 where services were not strict with KYC requirements.

You've summed it all up here. There is an unstoppable trend, which I have commented on in other threads and that is to more KYC. There are still casinos that do not ask for KYC under any condition but most may require it.

Information of Crypto Casinos License and KYC requirements


In this future list, the casinos that do not require KYC in any way will practically disappear (there are almost none left) and the ones that say Yes (if needed) will become mostly Yes.

It's fucked, but that's the trend these days.

And the trend that will continue in the future.

Casinos were very important in the history of Bitcoin and remain so. They also represented an important privacy space that has been shrinking and will continue to shrink.

[dimonstration]

@notblox1 are you sure that Tornike is still active fortunejack support because he might leave the job and the reason why he is not answering your even if you have previous discussion. I understand the frustration and I know many user here doesn’t understand your concern because they still didn’t experience your position right now but I undergo this before and I have no choice than to comply because support is not giving shit to my message unless it’s about completing the KYC.

This is sucks way on how casino handle this matter but we have no choice rather than to comply if we really want to out our money. This is charge to experience.

[FortuneJack]

Hello,

It's Tornike here also known as ampera.

Please remind me of your FJ username and I will handle the rest.


Cheers,



-
[OP identified. We'll be replying soon with the decision.]

[notblox1]

[OP identified. We'll be replying soon with the decision.]

This is new email I received today:

Please,be  informed  that  You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account.

Since I didn't won any big amount of money ($10k Majestic was very close last week) and I didn't do anything suspicious, I won't pass kyc right now,
and if this is not resolved I will personally terminate my account myself before deadline and stop using Fortunejack.
I hope my 10mBTC will make someone from FJ happy, or just make donation to some people in need.

update:
Now I can't even log in to my account, so how am I suppose to do anything?!

[JollyGood]

I think there could be an overlap between what Tornike/ampera stated and the email you received therefore give it a little time and see if Tornike/ampera can sort this out for you.

Given the time between him posting "Please remind me of your FJ username and I will handle the rest" and you receiving the email from the company was less than 2 hours. Did you send a PM to Tornike/ampera to ask if the email was the final word on the matter.

In my opinion the common sense approach from not only FortuneJack but all casinos would be to allow users to withdraw but putting them on alert that future withdrawals would only take place if KYC was passed. That would allow members to withdraw the full amount and not go back to them if they did not want to provide KYC and that would be the fair way forward.

This is new email I received today:

[notblox1]

I think there could be an overlap between what Tornike/ampera stated and the email you received therefore give it a little time and see if Tornike/ampera can sort this out for you.

No I am not giving FJ any more time, they sadly proved they can't be trusted at all.
First they ask me for verification, but in same time they didn't allow me to login to my account.
Than I talked with Tornike ampera and my account magically gets open for login again, after that I asked support to terminate my account and donate my coins.
They don't want to do that and they are forcing me to reply to email, and for what? More talking?? Nah.

[BitcoinGirl.Club]

Situation is worse because they started to freeze and steal coins from people that had verified account with passed verification:
https://bitcointalk.org/index.php?topic=5411165.0

In the example case the OP was guilty of sending random ID. I don't think it's relevant in your case.

No I am not giving FJ any more time, they sadly proved they can't be trusted at all.
First they ask me for verification, but in same time they didn't allow me to login to my account.
Than I talked with Tornike ampera and my account magically gets open for login again, after that I asked support to terminate my account and donate my coins.
They don't want to do that and they are forcing me to reply to email, and for what? More talking?? Nah.

I think you need to help them and give them the time. They are following the usual procedures imo. I mean not letting you to login.

[yahoo62278]

Isn't the KYC shit casinos are doing so much of these days due to licenses? I dislike the way that some casinos go about the kyc process and the fact that it turns into players getting funds confiscated.  I feel like they shoukd have to pay the player his winnings and then ban the account once paid out as long as the win is legit.

I also feel like they should require kyc upon creation of the account. Deposits are disabled on all new accounts until kyc is passed if they are a casino that pushes kyc.

Deposits should also be disabled on all existing accounts until kyc is passed as well. This way Noone can be hit with the bullshit kyc later.

Yes a casino is going to lose customers because if this, but why not be 100% upfront with players vs trying  to fuck them in the end?

[notblox1]

I think you need to help them and give them the time. They are following the usual procedures imo. I mean not letting you to login.

Help them how exactly?
Waiting is not going to help to both sides, and I don't care so much about damn 10mBTC.
My coins are being confiscated without any reason, and FJ legal team is scared they could be sued or arrested if they don't have my valuable documents for 10mBTC  or equivalent of $200  
All this because they use some third party partner, and they now ask me to trust this third party, no way!
Unknown third party is now in control of FJ.

I feel like they shoukd have to pay the player his winnings and then ban the account once paid out as long as the win is legit.

I didn't even win anything or some big reward, not counting $50 free bet from Majestic7 I won't use, all I wanted is to send this coins to different casino for one bet.

I also feel like they should require kyc upon creation of the account. Deposits are disabled on all new accounts until kyc is passed if they are a casino that pushes kyc.

Deposits should also be disabled on all existing accounts until kyc is passed as well. This way Noone can be hit with the bullshit kyc later.

Yes a casino is going to lose customers because if this, but why not be 100% upfront with players vs trying  to fuck them in the end?

I agree totally with this, it looks like a scam behavior trying to trick and lure people to register and send money.
Roulette should be used in casino games, not for randomly asking members for kyc and seizing their coins.
Let's say I win some big money, I would accept any verification no problem, but out of principle I won't do it for peanut money.
Bottom line, FJ if you want to act like this than stop accepting registration without kyc and than I would know not to use your website.

[Hhampuz]

You guys are off your rockers if you think they should enforce KYC on registration. You both know as well as I that it's simply not possible and will likely never happen.

Not sure why you are so mad @notblox1, as you seemingly don't care about the "peanut money" yet you put up a bunch of warnings and spew this crap while not even having the patience to give them your time, lol.

Either way I'll eagerly wait for you and @yahoo62278 to advocate for this change on a global scale across casinos, fiat and crypto alike, to request KYC upon registration 

[Solosanz]

If you're really don't like a casino that will ask you KYC in the future, I will say it's better for you to avoid the whole casinos that have a mandatory KYC including the casino you promoted under your signature and also centralized exchanges.

Anonibet, BCHgames, Bitvest, Freebitco.in and 777coin seems be fine since it's currently no KYC. I have an account on Fortunejack and I trust Fortunejack since I don't ever face any problem, I'm always ready if the casino will ask KYC in the future.

[notblox1]

You guys are off your rockers if you think they should enforce KYC on registration. You both know as well as I that it's simply not possible and will likely never happen.

I am not asking for that, but it would be much more fair than this trickery.

Not sure why you are so mad @notblox1, as you seemingly don't care about the "peanut money" yet you put up a bunch of warnings and spew this crap while not even having the patience to give them your time, lol.

I am not mad and I have patience because I talked with them behind the scenes.
I know you are promoting them in forum so you could be a bit bias maybe but I only created one topic and today I added personal text after talking with ampera.
I can always show our conversations, details and proof, but I wont do that because I respect privacy.

Either way I'll eagerly wait for you and @yahoo62278 to advocate for this change on a global scale across casinos, fiat and crypto alike, to request KYC upon registration  

I didn't expect you would advocate seizing of customers coins and defending casino without really knowing the whole story
I will repeat, nobody was advocating for global kyc for all casinos.

[Hhampuz]

"advocating seizing of customers coins and defending casino" - yeah right, fuck off!

The one guy you linked to was said to have sent in multiple, different, ID documents which is obviously a big no-no no matter the setting. And then it's you who just refuse to send in KYC because it is "peanuts money" so please do tell me how I'm advocating for seizure of coins when you quite literally above agreed with yahoo about enforcing KYC upon registration because you think it's bullshit that it happens later on.