(Resolved) ROobet

[RoobetScam]

So, let's begin with the intro

Well, I've been doing Sports betting on different websites (Stake, Sportsbet.io, Roobet) But roobet is my most recent one

Firstly, I had a big issue with them over a Tennis VOIDING of bet (Retired/Injury match leading into VOID of bet but they rather made it lose so I had to go through a long trouble to have my bet settled correctly)

Now

after that
I won 2 bets and immediately when I tried to withdraw my funds, I got error for "Verify 2-Level" (Even though I have withdrawn funds before, but not above 1k, so now when they saw me winning over 1k for the first time, they blocked my account)

So I immediately Verified 2 Level
And even though 3rd level wasn't required but I did that too as additional verification

So, after that, I was bursting out with tears and frustrations, I never cry on losing bets, but this scam when they do and make you feel powerless, it's hard to digest

So, they still didn't allow me to withdraw my money even after verifying
Then support said they will check into this and it will take 2-3 days

So why on earth do they have the right to torture their users?
When I said I wanna kill myself for the torture they making me go through
They took it differently, and immediately blocked the access to my roobet account too

Now I have $2,000+ in my roobet account, it's locked and I don't see any replies from them

If this is the fair way of business, then what's the scamming and unfair way? I really like to know

If there's someone from Roobet team here, Message me, so I can send you my username/email address in private inbox

I need an urgent solution

Why should I suffer so much? Why?

https://i.postimg.cc/L6K2CCLN/photo-2022-08-29-18-16-00.jpg

~

Ok I cant take it anymore
5th day, they keep lying, they are not sending

Note this date officially, if within the next 4 hours, I don't get my money
I'm committing suicide



My family will contact you with the picture of my dead body and Roobet will be able to confirm through my verification status that I did it
I will die and also will take Roobet down with me

https://ibb.co/DrfLtBC
https://ibb.co/dkjQKyS
https://ibb.co/Mp14vz3
https://ibb.co/h7KMDgk

I hope you people will take some action after I'm gone

It's not a threat, But the money there is my expenses for a lot of things I cannot bear this anymore and I cannot take loans either
So I have no option but to die

I'll wait 4 hours max before I do it

Whole blame is on Roobet, It's my declaration of death

[bitbollo]

....
Then support said they will check into this and it will take 2-3 days
....
They took it differently, and immediately blocked the access to my roobet account too
....
I need an urgent solution

Why should I suffer so much? Why?

Well, actually no one has robbed anything, I don't see any scam on these.
It's bit extreme "kill your self" just because you're waiting a KYC verification.

I can see just a bookmaker that is waiting some checks on their side and referred to wait a couple of days. They are making such verification, it's useless "cry" or feeling desperate (I mean it's just matter of couple of days...) if you have sent your documents and nothing strange there is nothing strange
They have a name into this field, I don't think you need to suffer but just wait a reply.

[RoobetScam]

....
Then support said they will check into this and it will take 2-3 days
....
They took it differently, and immediately blocked the access to my roobet account too
....
I need an urgent solution

Why should I suffer so much? Why?

Well, actually no one has robbed anything, I don't see any scam on these.
It's bit extreme "kill your self" just because you're waiting a KYC verification.

I can see just a bookmaker that is waiting some checks on their side and referred to wait a couple of days. They are making such verification, it's useless "cry" or feeling desperate (I mean it's just matter of couple of days...) if you have sent your documents and nothing strange there is nothing strange
They have a name into this field, I don't think you need to suffer but just wait a reply.

You're getting it wrong

The Verification had Already completed, it was an online verification by verrify I think
And I got status of Verification to be completed

Then after it got completed, they locked my account and not replying via email, I canot get my funds also I cannot login to my own account

[Bitcoin_Arena]

You said your account got locked, what message do you get when you try to access your locked account? Does it give any clue as to why your account was locked?

Also your scam accusation would be complete with screenshots showing that your account is locked plus the chats with the support team.

[RoobetScam]

https://i.postimg.cc/L6K2CCLN/photo-2022-08-29-18-16-00.jpg

Had to hide below coz it contained my login info
I've sent my account ID to Hhampuz because as I'm told he has connections with Roobet team

I have the email logs of the chat only, because I cannot check live chat anymore since they blocked me to even login to account now

[Bitcoin_Arena]

Quoting for visibility.

This is good, you could also include the link in the original post for easy follow up of the incident

Had to hide below coz it contained my login info

it's all fine

I've sent my account ID to Hhampuz because as I'm told he has connections with Roobet team

I do hope everything gets sorted out and you get your money back. Hhampuz will try to collaborate with the team. You might need a little patience to get the feedback.

[sheenshane]

I've sent my account ID to Hhampuz because as I'm told he has connections with Roobet team

I have the email logs of the chat only, because I cannot check live chat anymore since they blocked me to even login to account now

That's a good action, I've seen a thread before Hhampuz helping to fix issues from the company he worked for.

The common problem of KYC casinos seems the same on this, it's always a problem with the KYC procedure.
Have you made sure that you've read already the Terms and Conditions?  Sometimes we didn't know that we violet the terms, there's a reason behind blocking the account but why they didn't inform you for that reason?

Have you already emailed them?
By E-Mail: support@roobet.com
By E-Mail: CS@roobet.com

[robelneo]

You said your account got locked, what message do you get when you try to access your locked account? Does it give any clue as to why your account was locked?

Also your scam accusation would be complete with screenshots showing that your account is locked plus the chats with the support team.

OP should simplify it by posting in the right format to make the long story short and don't resort to begging I know you're in a depressing situation but you have to calm yourself down and try to provide all the information that we all need

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

[CryptoHeadlineNews]

So, they still didn't allow me to withdraw my money even after verifying
Then support said they will check into this and it will take 2-3 days

So why on earth do they have the right to torture their users?
When I said I wanna kill myself for the torture they making me go through
They took it differently, and immediately blocked the access to my roobet account too

Now I have $2,000+ in my roobet account, it's locked and I don't see any replies from them

This is actually not an encouraging story, and I'm just wondering why must there be complaint about "Roobet" all the time. But I'm sure there must be a misunderstanding somewhere, of which creating this thread was actually a good idea, I'm sure sooner Roobet representatives will get to see this, investigate and ensure your fund is been paid if only you never went against the rules.. so in the meantime, you can PM Sir Hhampuz. Because I'm sure he could help facilitate on your behalf.
I wish you all the best my friend...

[TwitchySeal]

So, let's begin with the intro

Well, I've been doing Sports betting on different websites (Stake, Sportsbet.io, Roobet) But roobet is my most recent one

Firstly, I had a big issue with them over a Tennis VOIDING of bet (Retired/Injury match leading into VOID of bet but they rather made it lose so I had to go through a long trouble to have my bet settled correctly)

Now

after that
I won 2 bets and immediately when I tried to withdraw my funds, I got error for "Verify 2-Level" (Even though I have withdrawn funds before, but not above 1k, so now when they saw me winning over 1k for the first time, they blocked my account)

So I immediately Verified 2 Level
And even though 3rd level wasn't required but I did that too as additional verification

So, after that, I was bursting out with tears and frustrations, I never cry on losing bets, but this scam when they do and make you feel powerless, it's hard to digest

So, they still didn't allow me to withdraw my money even after verifying
Then support said they will check into this and it will take 2-3 days

So why on earth do they have the right to torture their users?
When I said I wanna kill myself for the torture they making me go through
They took it differently, and immediately blocked the access to my roobet account too

Now I have $2,000+ in my roobet account, it's locked and I don't see any replies from them

If this is the fair way of business, then what's the scamming and unfair way? I really like to know

If there's someone from Roobet team here, Message me, so I can send you my username/email address in private inbox

I need an urgent solution

Why should I suffer so much? Why?

Has it been 2-3 days yet?

[RoobetScam]

So, let's begin with the intro

Well, I've been doing Sports betting on different websites (Stake, Sportsbet.io, Roobet) But roobet is my most recent one

Firstly, I had a big issue with them over a Tennis VOIDING of bet (Retired/Injury match leading into VOID of bet but they rather made it lose so I had to go through a long trouble to have my bet settled correctly)

Now

after that
I won 2 bets and immediately when I tried to withdraw my funds, I got error for "Verify 2-Level" (Even though I have withdrawn funds before, but not above 1k, so now when they saw me winning over 1k for the first time, they blocked my account)

So I immediately Verified 2 Level
And even though 3rd level wasn't required but I did that too as additional verification

So, after that, I was bursting out with tears and frustrations, I never cry on losing bets, but this scam when they do and make you feel powerless, it's hard to digest

So, they still didn't allow me to withdraw my money even after verifying
Then support said they will check into this and it will take 2-3 days

So why on earth do they have the right to torture their users?
When I said I wanna kill myself for the torture they making me go through
They took it differently, and immediately blocked the access to my roobet account too

Now I have $2,000+ in my roobet account, it's locked and I don't see any replies from them

If this is the fair way of business, then what's the scamming and unfair way? I really like to know

If there's someone from Roobet team here, Message me, so I can send you my username/email address in private inbox

I need an urgent solution

Why should I suffer so much? Why?

https://i.postimg.cc/L6K2CCLN/photo-2022-08-29-18-16-00.jpg

Has it been 2-3 days yet?

The main problem of theirs was with verification, and after verification Completed, they still didn't let me withdraw

now they haven't replied for 1 day at least

Not been 3 days, but why am I supposed to wait this much for just a reply? Not even sure they looking to resolve, They just gonna come up with a lame reply after 3 days then need another 3 days for another reply and so on, to be able to scam me

[TwitchySeal]

Has it been 2-3 days yet?

Not been 3 days, but why am I supposed to wait this much for just a reply?

Yes.  You did get a reply, they told you to wait 2-3 days.  So wait 2-3 days.  Maybe even 4.  Then send follow up email.  Don't tell them you will kill yourself.  Wait 2-3 more days.  Then you can start thinking about opening scam accusation thread.

[Poker Player]

All these incidents would be greatly reduced if KYC was implemented before letting you bet the first satoshi. Although this would also have its drawbacks, as I believe that at the beginning at least there would be a drop in business. But the trend is to more and more KYC, so I would not be surprised if in the future the KYC for virtually all crypto casinos would be of the same style as the one used by Pokerstars.

[Renampun]

...

The main problem of theirs was with verification, and after verification Completed, they still didn't let me withdraw

now they haven't replied for 1 day at least

Not been 3 days, but why am I supposed to wait this much for just a reply? Not even sure they looking to resolve, They just gonna come up with a lame reply after 3 days then need another 3 days for another reply and so on, to be able to scam me

maybe you can give a little more time and wait for your complaint to be processed...

because of the many reports that go into their emails in some cases, the replies to the cases given by the CS of a gambling site are indeed processed for more than 3 days or even more, I hope your problem is resolved quickly and incidents like this don't happen again in the future

[RoobetScam]

I have received a reply today, and I am hoping Roobet be fair with me

I'll keep you updated about the situation

[acroman08]

I have received a reply today, and I am hoping Roobet be fair with me

I'll keep you updated about the situation

what did they say?

anyway, just curious, have they said that the reason why they locked your account was a precaution since you said that you'd kill yourself? also, why even say that?

Not been 3 days, but why am I supposed to wait this much for just a reply?

them saying that they need 2-3 days before replying is most likely a protocol. a lot of businesses do this, not just crypto casinos.

[Bitcoin_Arena]

I have received a reply today, and I am hoping Roobet be fair with me

I'll keep you updated about the situation

They should because they have a reputation to protect here. They have spent hundreds of thousands of dollars in advertisements, promotions and contests. I don't think they would try to trash all they have been trying to build for years for just $2000 most especially if you didn't abuse their casino.

[RoobetScam]

NO replies anymore and no updates/no actions

[GxSTxV]

Well first you should share your conversations with Roobet support to show everyone what happen and to not misunderstand anyone, i can see how much you are nervous and angry but this won’t help you at all you are making it worse and started to spam  their threads here on the forum i will tell you that this way everyone will ignore you
Roobet is a trustworthy casino as far as i know and from my experience, no doubt it’s just a misunderstanding and I’m sure someone from their team here will help you if you want that help after all you did that to your account they were trying to verify it but your anger messed everything from the story you telling us.

[RoobetScam]

Well first you should share your conversations with Roobet support to show everyone what happen and to not misunderstand anyone, i can see how much you are nervous and angry but this won’t help you at all you are making it worse and started to spam  their threads here on the forum i will tell you that this way everyone will ignore you
Roobet is a trustworthy casino as far as i know and from my experience, no doubt it’s just a misunderstanding and I’m sure someone from their team here will help you if you want that help after all you did that to your account they were trying to verify it but your anger messed everything from the story you telling us.

They are taking their time to Verify what exactly?
Before they locked me, the Verification status showed Completed

I don't care, I will keep posting

Because Roobet is ruining my time, I am not willing to wait more, I don't care if they're a billionaire company and have so much work
If they have time to immediately lock, they have time to unlock as well
I am not shouting in seconds
Now it's been 3 days and I deserve all the right to be angry and scared at the same moment

Roobet is a Scam