Your Set Of Action When Your Account Face An Issue

[fortunecrypto]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

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[Oshosondy]

If the gambling site support live chat, you can start from there. If customers can only create ticket, you can start from there too. The first thing you should do is to make sure that you contact the gambling sites customer care to ask the reason why you are not able to withdraw.

If the gambling site give reasons that is not in your favour and you did nothing wrong, and they ban or block your account, you can process by creating a thread about it on gambling board or on reputation board on this forum. But this would be good if the betting site has an official bitcointalk account and/or if the gambling site has an official thread on gambling board.

But also for people to avoid the betting site, there is nothing bad to create such thread even if the gambling site is not on this forum.

[Bitinity]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

If we play in a reputable casino and we did not do anything against the rules, we do not need to worry about getting banned. However taking screenshot or maybe screen recording it can be a good first step to do if you are worrying about something. Few days back I experienced an issue in Fortunejack when my cashout on sportsbook is not working properly (cashout done but the money is not reflected to my balance). What I did? I contacted live support and they helped me to fix it. Contacting live support is what I usually do when I'm experiencing a problem in a casino because I believe it is the fastest way to get an answer.

[acroman08]

asking their live support first regarding the issue would be the best thing to do, then take screenshots of everything as a precaution. if they ignore you and the issue you encountered after asking them about it, then creating a post regarding the issue on bitcointalk to get exposure about what's happening is the best thing to do.

[masulum]

The first thing is to communicate with the team, if there is a thread on the forum, I usually make a reply in the thread because maybe there are forum members who can understand the problem I'm facing and help me to resolve without asking the team. For deposit and withdrawal problems, I always use chat support, because every online casino provider has a live chat feature or by email. Maybe for some providers it takes more than 1x24 hours to respond to emails. We can create a thread on the forum, if the time limit that we have given (personally) to the provider is not carried out. However, if the provider has a representative on the forum, we can delay creating an accusation thread, by trying to communicate with the representative. if all of our ways can't giving any solutions, so we can decide to create accusations thread for this provider.

[bittraffic]

If you still have the chance to take a screenshot of everything then do it. It will serve as proof if you have done nothing against the TOS before making inquiries about why you have encountered issues. This is if you suspect the casino is screwing you. It's always been the way to do it if you plan to complain thru the forum in case you can't resolve the issue privately.

[blockman]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

The first thing is to create a ticket and send it to support. There's no other place where you'll get help but by the casino itself where you're playing at.
If they're responsive, there's no need to extend the issue to other platforms since they've helped you with your concern. But when they don't take actions and you're likely waiting for nothing then that's the time you do the next action of contacting them again to refresh that concern.
If still nothing happened, that's where you go into different platforms and forum to address the issue to get their attention.

[yahoo62278]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

Luckily I know most of the admins on the casinos I play on, so if I face an issue I'll hit them up on telegram. For the regular user, I would def take a screenshot to have in case balances are erased somehow and hit their live support to see what they want you to do next to help you solve your  issue.

[Baofeng]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

My first course of action is to talk to the support, usually they are up 24x7 and see what's going on and try to figure what happen. I had once had this issues on a casino, when I try to withdraw nothing happens and there was a message that is very strange to me.

And so I talk to them and sort things out as this should not happen to me. And so we did, they didn't tell me the reasons but they said that I can withdraw and so I did. Perhaps it's better to have a screenshot of conversion as proof. But if you think you did nothing wrong then you don't have to fear anything.

[Boristhecat]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I have never been in a similar situation, but in my opinion you should never rush to make a scandal or make claims. The most normal way is to create a ticket to the support service (and after waiting a day or two, since bonuses are not taken into account/calculated immediately). Taking screenshots of the current situation and recording correspondence is, of course, reasonable.

[pakhitheboss]

If you trust the casino then I would recommend getting in touch with the live support. Most of the time such issues get sorted just by contacting them although it might take some time. Also if possible take a screenshot of your dashboard. If you do not trust the casino then you need to first take a screenshot and be prepared with a writeup of the issue. In the end, contact the live support and also be prepared to fight your issue with them.

[robelneo]

You need to be fast to screenshot everything you only need to click the print screen of the keyboard, some casinos will ban you right away once you log out you cannot log in again, so its better when faced issues on your account to be fast to take action, this is a precautionary action once they ban your account without giving you a chance to explain, but if your account is limited to withdrawing your winning then contact their chat support in their homepage or in their telegram group, don't file a complaint yet unless you are not satisfied on their explanation, on what happened to your account.

[dothebeats]

I just take a screenshot of my last bets and my deposits/withdrawals, then head on over to support to ask what's happening. Usually if you win too much they will restrict your account to do some further KYC. Once that's done they usually remove the restrictions and you're free to bet again. This happens on big reputable gambling platforms, not sure about the new and smaller ones though. You just have to approach them as friendly as possible and you'll have no problem sorting out this account issue of yours.

[romero121]

I just make a conversation with the support team. Mostly we can get the solution. Nowadays we get automated response in which we can go through and rectify our problems. It also helps us to find whether the problem is from our side or the house. Once after confirmation, I'll proceed with the support team. Mostly we'll get the solution, if it weren't solved I'll wait until the deadline mentioned by them. Later I'll request the help and if the problem didn't got resolved I'll look for the next step or reaching them through the thread.

[coin-investor]

Like all the rest here I will screenshot my account and all that needs to show proof, then talk to the support if I am satisfied with the answer or fix my issues then it's good, but if I am not satisfied with the answer or how they addressed my concern then posting it on Bitocntalk and asking for the opinion of the community is my last resort, I need not worry if I'm playing on casinos like Stake.com I'm sure if I am sure that I have not committed any wrong doing they will fix my issue.

[virasisog]

Asking the chat support regarding the issue will be the first thing that you have to do and yes, you need to provide screenshots to support your claims. Your last bets, deposit and withdrawal should be included in the screenshots. It's normal to face issues sometimes so you really need to approach the support as long as they're responsive and available. I've had a different issue before but so far it was fixed when I asked help from the chat support.

[gantez]

First to say on this is that I'm surprise no member responded have to look at op account to see that he is legendary member of the forum and that be able to understand how to take action to such if he is not patient to try more in withdrawing before further asking (if he got unsuccessful in writing to casino management with proof in screenshot). This is elementary to ask from support the challenge of withdrawing , you write with proofing in the screenshot.
This is minor phase trying to get your withdrawal done either seeking the support team attention with screenshot of your challenge. That is first stage then further enquiry will be if there is no success of withdrawing from the casino after trying to.

[Wexnident]

Gather every single possible evidence of transactions and games that I could scrounge up from my account and then present my case to their support directly. I honestly think posting in forums like this place is a last resort kind of thing since it isn't exactly a guarantee that they'd see it, let alone actually react to it. Might as well just spam them like 2,3 times for my issue and if they say something about fixing it, then all is good. If they say they can't fix it though, well, time to let the masses know and let them judge.

[goldkingcoiner]

So you're playing in a casino and you triple your wager but when you try to withdraw you cannot what set of actions are you going to do,
Are you going to screenshot your dashboard and your deposit, are you going to create a ticket first and ask support what happens to your account or you will ask chat support and screenshot all conversations because of the fear of getting your account ban, or you will directly post your concern here in Bitcointalk.

I would not depend on anyone other than me to get what I want and deserve. So obviously this also means that I would not trust anyone other than me. Defintely it would be prudent to screenshot all conversations with the chat support and gather any and all evidence possible, just in case, which is a "good to have". Because anything can go wrong.

Any if things do go wrong, and you play on an online gambling casino which is legit and registered, then they will obviously fear any legal actions against them and if you have proof, then they definitely will want to avoid a quarrel with you.

I would definitely also make my concern public, in hopes that the mentioned casino does not wish for bad PR and would rather give you your money than face public humiliation.

That all said, this is only in the case where you are in the right and have broken no rules.

[Little Mouse]

I don’t play in a lot of sites. Most of the times, popular casinos are on my playing list. Though I haven’t ever been in such a situation, there was a case where I suddenly found my account to get locked. I instantly tried to contact them through support email and got the issue resolved.
However, if the issue wasn’t resolved, I would definitely post it in bitcointalk. I think most of the people do this. No one posts in bitcointalk before contacting with the support team of the casino.