PLAYBETR accuse me with arbitrage and DONT PAY

[megaege]

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon checking bitcointalk I found that PLAYBETR is A+ betting office and also 3 different betting providers.

I opened an account deposit around 3000 USD at start , started betting , lost entire bankroll. I deposit again at same type of bets I continue betting. After some point I try to withdraw my funds ( 1000 USD required money not entire bankroll ) at that point I have around 7k USDT . They said on live support nothing to worry , first withdraw could take around 1-2 hour . I wait continue playing in that time. After that point my luck turned and I made around 8000 that night. After that night , they want verification from me and after than that  they accuse me of arbitrage betting and return my deposits and close my account.


I have proof of every bet. I have proof of every conversation. I just want to learn their opinion about this situation.

Many thanks

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[BitcoinGirl.Club]

I have proof of every bet. I have proof of every conversation. I just want to learn their opinion about this situation.

You need to share the proofs. Deposit transaction information such as Transaction ID, conversation screenshot (make sure to hide out personal information if there are any). Right now there are nothing provided to support your case so no one will show interest to join the accusation.

Update: If you still have access of the account, I hope you have then record a screes cast of the account balance, betting history, deposit history, withdrawal history. Make it real so that you do not accused to be edited the video.

[PlayBetr]

We are surprised to hear that this player wants to learn our "opinion about this situation". We were extremely diligent in communicating the details and replying immediately to all inquiries from this player. We strongly encourage the player to post all communication regarding this matter. With his permission, we will gladly post his chats and all email communication, as it gives a full picture of the things he has incorrectly stated, as well as his threats to go to this forum if we did not pay him.

At no point did any winnings or losses have any affect on the way his account was dealt with. The player was asked for KYC to verify his location, as he had login/logout activity from 9 countries, including the US and Ukraine, which are not permitted, per our terms of service. During this period, his account was fully open and available to login, play and request withdrawals, as normal. While this was taking place, we received a report from our odds provider's risk management team, informing us that the player had violated our terms of service by using arbitrage betting. At this point, the odds provider had no knowledge of our internal review on his location and we had no knowledge that he was being investigated for any wrongdoing.

Upon being informed of his violation of terms, the account was suspended and we explained to the player that he could receive his deposits back. He insisted that he was not doing this, so we asked the odds provider's risk team to have another look, in order to be 100% certain. This was escalated to their highest level of security and they once again determined that arbitrage took place and showed us which bets. At this time, we once again informed the player that we could not accept his action and that his bets had been resettled at a rate of 1:1 and we returned his deposits immediately. We have also offered to this player the opportunity to find a reputable 3rd party mediator and present his case. We will do the same and abide by their ruling.

Obviously, our reputation speaks for itself, and we have no interest in, nor would it make any sense for us to randomly take an honest player's winnings. Unfortunately, with the recent addition of the 2 BETA books, we have been hit hard by abusers, such as him, who are trying to take advantage of our innovation and desire to provide an exceptional gaming experience. Our biggest concern from this accusation is that other abusers will see that he received his deposits back and think they can freeroll us by doing the same and risking nothing. That is not the case. If fraud is detected and confirmed, we do have the right to seize the full account balance to compensate us for the added security and prevent future indiscretions. We have invested heavily in the highest level security tools available and have worked directly with other operators, as well as the odds providers, to detect and eliminate these types of abuse, which are a huge drain on our resources, which should be spent making great products.

Playbetr is growing rapidly and we are so excited to be able to offer players new exciting promotions and updates. Having 3 sportsbooks live at once can certainly be a chore, with regard to the many players who try and exploit or abuse it, but it is worth it to be able to provide a great experience for the majority of players, who are not looking to cheat! We can guarantee with 100% certainty that all legitimate play will be paid, as always, and we know the many Playbetr members of this community will testify to that, as well. Thanks and best of luck to all!

[logfiles]

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon checking bitcointalk I found that PLAYBETR is A+ betting office and also 3 different betting providers.

Hold up.

So you are from a country where gambling is restricted but then choose to still gamble? Is your country blacklisted by PLAYBETR too?

I have proof of every bet. I have proof of every conversation. I just want to learn their opinion about this situation.

Many thanks

provide proof, or all we are seeing here is just chatter.

[Igebotz]

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon checking bitcointalk I found that PLAYBETR is A+ betting office and also 3 different betting providers.

You just admitted to using the service from prohibited territories, and according to the service provider's terms and conditions, they have complete authority to suspend or terminate your account. I understand how difficult it is to be given an initial deposit after winning some cash; it hurts, but it hurts even more to lose everything, which is not the case here. You were found guilty of abusing their services, and they don't want you to keep playing, so they're refunding your initial deposit. If I were you, I would gladly take it and walk while I still have the opportunity.

11.3 Playbetr reserves the right to suspend a Player Account permanently if it is used to access the Website from a country where it is illegal to play games of chance on the internet or which is listed in clause 11.2.

[yahoo62278]

We are surprised to hear that this player wants to learn our "opinion about this situation". We were extremely diligent in communicating the details and replying immediately to all inquiries from this player. We strongly encourage the player to post all communication regarding this matter. With his permission, we will gladly post his chats and all email communication, as it gives a full picture of the things he has incorrectly stated, as well as his threats to go to this forum if we did not pay him.

At no point did any winnings or losses have any affect on the way his account was dealt with. The player was asked for KYC to verify his location, as he had login/logout activity from 9 countries, including the US and Ukraine, which are not permitted, per our terms of service. During this period, his account was fully open and available to login, play and request withdrawals, as normal. While this was taking place, we received a report from our odds provider's risk management team, informing us that the player had violated our terms of service by using arbitrage betting. At this point, the odds provider had no knowledge of our internal review on his location and we had no knowledge that he was being investigated for any wrongdoing.

Upon being informed of his violation of terms, the account was suspended and we explained to the player that he could receive his deposits back. He insisted that he was not doing this, so we asked the odds provider's risk team to have another look, in order to be 100% certain. This was escalated to their highest level of security and they once again determined that arbitrage took place and showed us which bets. At this time, we once again informed the player that we could not accept his action and that his bets had been resettled at a rate of 1:1 and we returned his deposits immediately. We have also offered to this player the opportunity to find a reputable 3rd party mediator and present his case. We will do the same and abide by their ruling.

Obviously, our reputation speaks for itself, and we have no interest in, nor would it make any sense for us to randomly take an honest player's winnings. Unfortunately, with the recent addition of the 2 BETA books, we have been hit hard by abusers, such as him, who are trying to take advantage of our innovation and desire to provide an exceptional gaming experience. Our biggest concern from this accusation is that other abusers will see that he received his deposits back and think they can freeroll us by doing the same and risking nothing. That is not the case. If fraud is detected and confirmed, we do have the right to seize the full account balance to compensate us for the added security and prevent future indiscretions. We have invested heavily in the highest level security tools available and have worked directly with other operators, as well as the odds providers, to detect and eliminate these types of abuse, which are a huge drain on our resources, which should be spent making great products.

Playbetr is growing rapidly and we are so excited to be able to offer players new exciting promotions and updates. Having 3 sportsbooks live at once can certainly be a chore, with regard to the many players who try and exploit or abuse it, but it is worth it to be able to provide a great experience for the majority of players, who are not looking to cheat! We can guarantee with 100% certainty that all legitimate play will be paid, as always, and we know the many Playbetr members of this community will testify to that, as well. Thanks and best of luck to all!

Instead of trying to fight what you consider to be cheaters, why not code the site to only allow 1 bet per match? If you limit accounts by not allowing them to make multiple bets on the same game/match then no more arbitrage worries IMO.

[Igebotz]

Instead of trying to fight what you consider to be cheaters, why not code the site to only allow 1 bet per match? If you limit accounts by not allowing them to make multiple bets on the same game/match then no more arbitrage worries IMO.

No way! It would affect legitimate better who simply want to bet on different options on the same match. It only seen as arbitrage when one bet against his previous bet with different amount on the same match to stay in profit regardless of the outcome, the best way to avoid this kind of mess is using different bookies. Using multiple bookmakers is the best way to avoid this type of mess. I've previously worked with a gambling platform and can tell when someone is doing betting arbitrage just by looking at it; the last decimal of the stake matters a lot, so those are critical areas to look at.

No system is perfect no matter how well you design it there is always mouse that will tend to create holes in it.

[megaege]

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon checking bitcointalk I found that PLAYBETR is A+ betting office and also 3 different betting providers.

Hold up.

So you are from a country where gambling is restricted but then choose to still gamble? Is your country blacklisted by PLAYBETR too?

I have proof of every bet. I have proof of every conversation. I just want to learn their opinion about this situation.

Many thanks

provide proof, or all we are seeing here is just chatter.

My country is not restricted. I use vpn , I ask live support about vpn they cleared.In every conversation I accept that im using vpn too.

Instead of trying to fight what you consider to be cheaters, why not code the site to only allow 1 bet per match? If you limit accounts by not allowing them to make multiple bets on the same game/match then no more arbitrage worries IMO.

No way! It would affect legitimate better who simply want to bet on different options on the same match. It only seen as arbitrage when one bet against his previous bet with different amount on the same match to stay in profit regardless of the outcome, the best way to avoid this kind of mess is using different bookies. Using multiple bookmakers is the best way to avoid this type of mess. I've previously worked with a gambling platform and can tell when someone is doing betting arbitrage just by looking at it; the last decimal of the stake matters a lot, so those are critical areas to look at.

No system is perfect no matter how well you design it there is always mouse that will tend to create holes in it.

baseball and basketball limits are much higher on every other site. You can't simply accuse somebody  by looking on decimal. I generally push the MAX button then place my bet. In these platform MAX button calculates decimally not simple number.

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon checking bitcointalk I found that PLAYBETR is A+ betting office and also 3 different betting providers.

You just admitted to using the service from prohibited territories, and according to the service provider's terms and conditions, they have complete authority to suspend or terminate your account. I understand how difficult it is to be given an initial deposit after winning some cash; it hurts, but it hurts even more to lose everything, which is not the case here. You were found guilty of abusing their services, and they don't want you to keep playing, so they're refunding your initial deposit. If I were you, I would gladly take it and walk while I still have the opportunity.

11.3 Playbetr reserves the right to suspend a Player Account permanently if it is used to access the Website from a country where it is illegal to play games of chance on the internet or which is listed in clause 11.2.

My country not listed. Asked about that in live support.

[Daltonik]

Yes, but the representative of Playbetr says that you are not accused of using a vpn, but of making arbitrage bets, the vpn was just an excuse to demand KYC from you, wasn't it. And you still do not provide any evidence on your part, because all your deposits were returned to you, so the casino acted loyally towards you.

[Pmalek]

Arbitrage betting not being allowed is also mentioned in their terms of service. It's stated that they can close your account and reject all payouts. If you have been found guilty to have submitted such bets, you don't have a case against the bookmaker.

9.7 If the player is determined to be guilty of fraudulent actions including but not limited to: participating in any type of collusion with other players, late betting, match fixing, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

https://www.playbetr.com/terms

PlayBetr can post all the proof they have against you. Since you haven't posted any evidence yourself, do you agree and do you allow them to do that?

[logfiles]

My country is not restricted. I use vpn , I ask live support about vpn they cleared.In every conversation I accept that im using vpn too.

If your Country is not restricted. Then why did you use VPN in the first place? What is worse is you used IP addresses from restricted locations like the US and Ukraine. What were you trying to achieve by doing that?

I don't blame the for requesting verification because clearly, what you did was not necessary

Secondly, why don't you do as requested by PlayBetr?

We are surprised to hear that this player wants to learn our "opinion about this situation". We were extremely diligent in communicating the details and replying immediately to all inquiries from this player. We strongly encourage the player to post all communication regarding this matter. With his permission, we will gladly post his chats and all email communication, as it gives a full picture of the things he has incorrectly stated, as well as his threats to go to this forum if we did not pay him.

[Daltonik]

The situation when an online casino user does everything to get into the field of view of the security service, after which he receives his entire deposit back and at the same time believes that he was deceived, the position of mirror fomo, where the user, instead of blaming himself, is looking for the guilty outside, while not providing the promised documentary evidence.

[Daltonik]

The situation when an online casino user does everything to get into the field of view of the security service, after which he receives his entire deposit back and at the same time believes that he was deceived, the position of mirror fomo, where the user, instead of blaming himself, is looking for the guilty outside, while not providing the promised documentary evidence.

Of course the players has been deceived.

They only do this because he won. If he would have lost his bets there would be no problem and he would be welcome to deposit more. After all he risked his money on their site. Basically now he risked thousands to get breakeven or lose, is that fair?

Also, how do they even know he was arbitrage betting? Don't you need 2 different bookies to do so? How would they know?

Sounds very sketchy.

Here, apparently, there is an opportunity to arbitrage on playbetr, otherwise how would they have found out about the user's bets from other bookmakers and here the question is whether they did it intentionally or it's just a bug that the user had to report to support, but he decided to take advantage of it.

[LEVSKI7]

An arbitrage bet is a normal bet and you cannot be penalized for it.and more .licensed from curacao this site is illegal for every country.how are they going to determine which countries are allowed when they themselves are doing illegal activity

[Bitcoin_Arena]

An arbitrage bet is a normal bet and you cannot be penalized for it.

Some casino definitely do not allow this kind of betting. The best way to avoid getting caught up in the fiasco is by first reading through their terms of service.

and more .licensed from curacao this site is illegal for every country.how are they going to determine which countries are allowed when they themselves are doing illegal activity

Are you trying to say gambling is illegal in all countries? I don't think so.

[LEVSKI7]

Which are the countries in which with a license from Curacao gambling sites are legal and not illegal
the rules of the sites have no legal value, and this for arbitration is a fraudulent practice of some sites

[megaege]

Arbitrage betting not being allowed is also mentioned in their terms of service. It's stated that they can close your account and reject all payouts. If you have been found guilty to have submitted such bets, you don't have a case against the bookmaker.

9.7 If the player is determined to be guilty of fraudulent actions including but not limited to: participating in any type of collusion with other players, late betting, match fixing, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.

https://www.playbetr.com/terms

PlayBetr can post all the proof they have against you. Since you haven't posted any evidence yourself, do you agree and do you allow them to do that?

I willingly accept that they can provide every evidence they got and every personal email conversation.

[Pmalek]

Also, how do they even know he was arbitrage betting? Don't you need 2 different bookies to do so? How would they know?

If he made his arbitrage bets on PLAYBETR and found a way to do it profitably, there is no need for a second one. They could have been informed that he was taking advantage of arbitrage opportunities by their odds provider if the 2nd site uses the same odds provider.

Another thing, since PLAYBETR's representative posted in this thread and mentioned arbitraging, OP never refuted those claims.

An arbitrage bet is a normal bet and you cannot be penalized for it.

PLAYBETR's casino, PLAYBETR's rules. Their TOS states it's against the rules and that's what counts no matter if people like it or not.

I willingly accept that they can provide every evidence they got and every personal email conversation.

Please inform them you are ok with that and let's see what they do.

[LEVSKI7]

Legally, they cannot sanction arbitration.site rules have no legal value.of course curacao sites are not subject to control and can do whatever they want

[Pmalek]

Legally, they cannot sanction arbitration.site rules have no legal value.

Arbitrage betting is sanctioned on traditional fiat bookies as well. Try it out and enjoy the new low limits on your betting accounts. Whether or not arbitrage bettors eventually get banned, I am not sure.

Sometimes it doesn't require much effort to recognize such bets. If your history shows wagers with usually round amounts and bets like $5, $10, $20 on popular sports and leagues, and then all of a sudden there is a change in style and you start betting on weird low leagues and dubious sports, you will give the operators reasons for doubt. A sudden bet of $87.94 in a long history of bets with clean and round numbers doesn't fit.