Bitcoin address gone after reinstaling Electrum wallet?

[Octasoft]

*I recently sent some coins to this wallet from Safello,and that was then i discovered that there was no coins incoming. The wallet is empty.

So you still had access to the original Electrum wallet when you received the coins from Safello, and they never arrived? Did you double check the address you sent to was correct and part of that wallet?

I got the address stored in Safello. I sent the bitcoins before i restored my Electrum wallet,cause i took for granted that the receiving address would be there like it always has.

*I then recovered my Electrum wallet, and now have a completely different wallet with no transaction history at all,yes that is true. No history.

So using the same seed phrase back up you previously successfully recovered the correct wallet from, you are now recovering a completely different wallet, with zero history?

Yes,it has no history.

So, you have two different problems now.
1. You are recovering a wallet with different addresses.
2. There's an outgoing transaction from your address when you check it bitcoin explorers.

Take note that even if the fund has been stolen, you see the transactions (the one you received and the one made by the theft) in your history tab.
Recovering a wrong wallet and the fund being stolen are two different issues.

Recovering a wrong wallet and the fund being stolen are two different issues. I am not an expert regarding this matter,so i dont fuly understand what you mean. I dont think the wallet it self has been stolen,however the particular bitcoin address that i have sent to is gone.

I dont know what to do now realy.

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[o_e_l_e_o]

I got the address stored in Safello. I sent the bitcoins before i restored my Electrum wallet,cause i took for granted that the receiving address would be there like it always has.

Then it sounds like you have sent coins to an address you never controlled, which would explain why A) they never turned up and B) they have since been moved on without your input. Whether this was from a bug on the Safello platform, your account being hacked, or some local malware, I can't say.

I dont think the wallet it self has been stolen,however the particular bitcoin address that i have sent to is gone.

If the wallet you are recovering with your seed phrase is showing no transaction history whatsoever, then the address(es) you previously used are quite simply not generated from this seed phrase. Whether they are generated from a different seed phrase, or from an additional passphrase, or whether they were imported from an external source, we can't say.

The only way to tie these two issues together (your seed phrase not recovering your address, and the funds on that address being stolen), would be if an attacker had interfered with how you set up the wallet in the first place, allowing you to generate a seed phrase and a wallet, but then replacing your wallet with one in which they know the seed phrase and/or private key(s).

[hosseinimr93]

Yes,it has no history.

If the wallet had transaction history before and you are entering the correct seed phrase for recovering that, it's impossible that the wallet has no transaction history, unless the used addresses are beyond the gap limit.
Did you try increasing the gap limit?

Even if someone has stolen your fund, you are still doing something wrongly. You should see the transactions you were able to see before.

[nc50lc]

Any update to your search for the address' origin?

You should also verify the binary/installer of your currently installed Electrum and see if the signature matches.
Follow this tutorial: bitcoinelectrum.com/how-to-verify-your-electrum-download/ (download only the signature file of the Electrum variant that you have)
If it passed, then you can rule-out the possibility that you have a fake Electrum.

[Octasoft]

I got the address stored in Safello. I sent the bitcoins before i restored my Electrum wallet,cause i took for granted that the receiving address would be there like it always has.

Then it sounds like you have sent coins to an address you never controlled, which would explain why A) they never turned up and B) they have since been moved on without your input. Whether this was from a bug on the Safello platform, your account being hacked, or some local malware, I can't say.

I dont think the wallet it self has been stolen,however the particular bitcoin address that i have sent to is gone.

If the wallet you are recovering with your seed phrase is showing no transaction history whatsoever, then the address(es) you previously used are quite simply not generated from this seed phrase. Whether they are generated from a different seed phrase, or from an additional passphrase, or whether they were imported from an external source, we can't say.

The only way to tie these two issues together (your seed phrase not recovering your address, and the funds on that address being stolen), would be if an attacker had interfered with how you set up the wallet in the first place, allowing you to generate a seed phrase and a wallet, but then replacing your wallet with one in which they know the seed phrase and/or private key(s).

It might been so. I am checking further. Thank you all for the help.


The issue is now solved and i can now access my Bitcoins!

The issue was so ridiculous why i could not see any history when restoring the wallet. First time i created the Electrum wallet a recevied a 12 word seed phrase which i wrote down on paper. I uninstalled the Electrum wallet and then reinstalled it,receving a new 12 phrase word seed phrase,which i wrote down on a paper.

Now after having uninstallning my PC and downloaded the Electrum wallet,and without thinking i wrote the 12 word seed phrase,which was for the new wallet. That was why the saldo was 0 bitcoins.

Now i uninstalled my current Electrum wallet with 0 saldo,and downloaded it again,now writing the right 12 word seed phrase that i received from the other earlier first Electrum wallet. Voila! Now the bitcoins is there!

I did not reflect that there was two different phrases between these wallets. I first simply wrote down the 12 word seed phrase from the paper i found in my wardrobe.
I must be half senile or something,not remember that.

Tonight i searched further in the wardrobe and found the other paper with  the other 12 word seed phrase,which i completly had forgot. These 12 word seed phrase was the right from my first Electrum wallet. Now my Electrum wallet is restored,and i have all bitcoins intact.
The Bitcoin address that i had sent bitcoins to from Safello,that was previously missing is now there.


There was no malware,hacker or bug involved which i am glad it was not! Just the wrong 12 word seed phrase.

Thank you all for contributing with help and advice,but now the issue of the missing coins is solved.



[moderator's note: consecutive posts merged]

[khaled0111]

Glad to know you finally manged to solve the problem and got your coins back. Congrats!

Now i uninstalled my current Electrum wallet with 0 saldo,and downloaded it again,now writing the right 12 word seed phrase that i received from the other earlier first Electrum wallet. Voila! Now the bitcoins is there!

Just in case you're not aware: you don't need to uninstall Electrum and install it again every time you want to create a new wallet or restore an old one.
You can open as many wallets as you want at the same time.
You can do that from the file menu - > new/restore

[nc50lc]

There was no malware,hacker or bug involved which i am glad it was not! Just the wrong 12 word seed phrase.

How about the other issue that your deposited coins moved?
Was the answer to DireWolfM's question below a mistranslation or?

1. Are the coins that you sent still in the the address where you sent them, or have they moved? When looking at the blockchain the coins moved to another wallet.

1.No,the coins went first to the address that i wanted,but then they moved.

[o_e_l_e_o]

I would also suggest you take better care of your seed phrase back ups in the future. As you've just discovered, loss of your seed phrase can very quickly lead to loss of your entire wallet and all your coins. It would be worth making sure you have the correct seed phrase for every wallet you use backed up securely, and you known which one is which. You can see the seed phrase for an Electrum wallet by opening it and then clicking on Wallet -> Seed.

How about the other issue that your deposited coins moved?
Was the answer to DireWolfM's question below a mistranslation or?

It doesn't seem like a mistranslation:

*Yes,according to blockchain explorer the coins i sent from Safello went to the bitcoin address that it was supposed to,but was then moved forward several times to other bitcoin addresses.

I wonder if he was just reading the blockchain explorer incorrectly, perhaps thinking that previous spends from that address were more recent.

[Octasoft]

Glad to know you finally manged to solve the problem and got your coins back. Congrats!

Now i uninstalled my current Electrum wallet with 0 saldo,and downloaded it again,now writing the right 12 word seed phrase that i received from the other earlier first Electrum wallet. Voila! Now the bitcoins is there!

Just in case you're not aware: you don't need to uninstall Electrum and install it again every time you want to create a new wallet or restore an old one.
You can open as many wallets as you want at the same time.
You can do that from the file menu - > new/restore

Thank you for the tip.

I would also suggest you take better care of your seed phrase back ups in the future. As you've just discovered, loss of your seed phrase can very quickly lead to loss of your entire wallet and all your coins. It would be worth making sure you have the correct seed phrase for every wallet you use backed up securely, and you known which one is which. You can see the seed phrase for an Electrum wallet by opening it and then clicking on Wallet -> Seed.

How about the other issue that your deposited coins moved?
Was the answer to DireWolfM's question below a mistranslation or?

It doesn't seem like a mistranslation:

*Yes,according to blockchain explorer the coins i sent from Safello went to the bitcoin address that it was supposed to,but was then moved forward several times to other bitcoin addresses.

I wonder if he was just reading the blockchain explorer incorrectly, perhaps thinking that previous spends from that address were more recent.

I will for sure take better care of the seed phrase back up in the future! Regarding the coins moved,i realize i read the blockhain explorer incorrectly.

[moderator's note: consecutive posts merged]