Question to players: what does really drive you crazy in an online casino?

[dothebeats]

Unpolished games is what usually throws me off when it comes to online casinos. You invested a lot of resources in getting your casino out, together with your promotions, advertisements etc. But if you'll be providing me with games that doesn't look and feel right, then most probably I'll show myself the door and find some other platforms. Customer support, UI, speed of deposits and all that kind of stuff don't bother me that much so long as the casino is reputable and is already established in the field. I came in to have a good time, and if the games don't give me that, why would I force myself to play?

[Zlantann]

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino

Of course, withdrawal delays would always be a discouragement to gambling customers. Some people have pressing needs and the funs in their casino account might be the only source of funds. It could really be annoying not be able to withdraw your own money.

KYC customer requirements also scare gamblers, especially the ones that want their gambling life to be a secret. Some government officials or staff of some financial institutions would always want to hide their gambling life from public scrutiny. This is because they have access to public funds.

Inactive customer service can also be a challenge. When gamblers have some issues and report them to the customer service team. If there is no prompt response from customer service, it could be a discouraging experience. But a quick and well-trained customer care team would always make customers happy and willing to come back to the casino setting.

[HunnyFinance]

For me the top peeve is when I am winning on a slot game and the system goes error, and prompts me to reload the page again.

[piebeyb]

I once played on one of the online casino gambling sites and played dice rounds and made my laptop not move when using automatic bets either because it was consuming the ram power of the browser I was using so I had to refresh it periodically, either because of accessing the website the heavy one or my laptop that hasn't been upgraded

Usually playing dice on other sites there are no problems, everything is normal, especially if withdrawals and playing are required to use KYC, learning from exchange sites only limits the number of withdrawals, at least I who want to withdraw a little money is not required to do KYC

[Bananington]

For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visual appeal that first comes into your mind?

The question of how easy withdrawal will be will always be asked, slow rate of withdrawals from online casino's can be very irritating and discouraging making someone not to want to come back. An online casino with poor visuals may be unattractive to play in, but if I am to decide if to play in a casino with poor visuals or slow withdrawals, I will go with poor visuals over and over again.

[abel1337]

I once played on one of the online casino gambling sites and played dice rounds and made my laptop not move when using automatic bets either because it was consuming the ram power of the browser I was using so I had to refresh it periodically, either because of accessing the website the heavy one or my laptop that hasn't been upgraded

Usually playing dice on other sites there are no problems, everything is normal, especially if withdrawals and playing are required to use KYC, learning from exchange sites only limits the number of withdrawals, at least I who want to withdraw a little money is not required to do KYC

Maybe your laptop today is underspec or outdated that's why your ram is running to it's maximum capacity. Usually you won't encounter problems on a web casino games even if your ram is only 8gb. Maybe you have couple of tabs open that's why you are consuming more ram power. You could also try using light browser if you have less than 8gb ram, There would be a difference on performance at least. I believe that the standard ram capacity today is about at least 16gb to avoid any hassle on what you are doing. I personally having no problems with dice on any casino, Even on auto betting.

[iv4n]

For me the top peeve is when I am winning on a slot game and the system goes error, and prompts me to reload the page again.

It only means that you are using mediocre casino since they don't properly integrate there slot engine to there server. This problem is very rare to happened on current casino. If this kind of problem persists on your gambling session then you should change casino immediately because your casino didn't do quality assurance for there service.
...

This happened to me many times in many casinos... Pointing finger without all the facts is not nice. In my case, I think it's my computer or my network. Sometimes I simply open too many pages and my computer needs "deep cleaning" or even better I need to buy a new laptop, but every time I just postpone doing that, I like to think that in this way "I practice my patience"... and it's a bit annoying, but it's not a big deal, just refreshing a page and that's it.

Nothing can drive me crazy as support can, their ignorance (in some cases stupidity) can be on a really high level! Problems are something normal and can happen at any time for any reason, what's important is how we approach the problem, and how it's being handled... in many cases speaking with support was like speaking with some kid from school, without basic knowledge and even worse without any manners!

[Pandu Geddon]

KYC requirements upon withdrawal always surprise and annoy me in an online casino and I believe that it has been the struggle of most gamblers nowadays. Imagine, we're withdrawal our funds for some important reason and hold it because we have to comply with the KYC first. Also, slow release of our withdrawal funds is a usual thing that annoys many players. It's causing inconvenience and disturbance.

some players may feel what you are saying. especially if the withdrawal is based on a big win. Of course, it will concern the casino. not suspicion but there will be a procedure set by the casino before making a withdrawal.
if the drawdown isn't huge and seems reasonable, I don't think the casino needs KYC either.
to avoid player inconvenience, I think if necessary KYC, Casino should implement that rule from the start of account creation. Of course, it can disrupt business. but at least minimize the risk of future problems.

[Daltonik]

today I'm thinking about what really annoys players when it comes to casino platforms...

For me, first of all, the most annoying factor in the ToC of certain casinos, not in all but in many, is the rules for bonuses that are not always clear to understand, sometimes they contain requirements for deposit bonuses and promo bonuses at the same time, and there are too many interpretations.

[TimeTeller]

today I'm thinking about what really annoys players when it comes to casino platforms...

For me, first of all, the most annoying factor in the ToC of certain casinos, not in all but in many, is the rules for bonuses that are not always clear to understand, sometimes they contain requirements for deposit bonuses and promo bonuses at the same time, and there are too many interpretations.

Let us admit that most bonuses or rewards programs are click bait.
Therefore, it is your job to learn more about the conditions attached to these bonuses.
Because before you participate, make sure you understand fully about the rules.
So you won't be complaining after the event not getting what you think is owed to you.
If you think the rules are not clear, then, better contact their support and clarify it from them.

[ralle14]

Share your opinions and we pick most crazy things about gambling in an online casino

One of the craziest things i've experienced is the high fees and minimum withdrawal amount they put up thinking most of their players are high rollers, mentioned this multiple times before and it's still happening which is unfortunate since it can hinder the casino's user growth. Even though there are a lot of casinos that try to lower their minimum it's just crazy that some casinos seem like they don't care at all.

[Darker45]

Although it is really annoying if a casino that doesn't require KYC upon signing up, deposit, and betting suddenly requires it after winning the jackpot or a big amount while taking your money hostage, I guess what is more annoying is when they allow you to make bets and let you continue with what you are normally doing but suddenly inform you that you have violated their terms and conditions and that your winnings are void just when you won the jackpot. That's extremely annoying not only because it's totally unfair but because that's already cheating.

[Strongkored]

today I'm thinking about what really annoys players when it comes to casino platforms...

For me, first of all, the most annoying factor in the ToC of certain casinos, not in all but in many, is the rules for bonuses that are not always clear to understand, sometimes they contain requirements for deposit bonuses and promo bonuses at the same time, and there are too many interpretations.

You will find unclear rules on bonuses usually on casinos that are not clear as well, we can see a lot of new casinos appearing and creating threads on these forums offering bonuses and so on but in the end they stopped in their development.
Yes there are casinos that do that requirement wager not only on the deposit but also on the FS value earned, imagine how difficult it is for a player to be able to end up on a withdrawal with such a rule.

[smartaction]

Get a withdrawal stuck followed by KYC request.

I feel that's something that can drive us all crazy, and is something that is becoming more common day by day. We can read on this forum section a lot of complains from users for this actions. KYC should be only for large amounts, but we have seen users getting their money stuck for low amounts like 2LTC.

not every casino site ask kyc for low withdrawal like 2 LTC . some of new casino do like this. but you can follow all popular casino like stake.com , livecasino , etc there anyone can withdraw more then 2 LTC without kyc . but if someone crose daily limit by withdrawing multiple time then they can ask kyc

[ethereumhunter]

What annoys them when it comes to casino platforms is the issue of KYC and long withdrawals but the two can be related because if someone wants to withdraw his big winnings, he will be required to do KYC before being able to proceed with the withdrawal process. This is the reason that makes gamblers feel compelled to do KYC because otherwise, they will not be able to withdraw the winning money. Maybe if the casino implemented it at the beginning of registration, the gamblers could accept it. Still, many casinos started asking for KYC when gamblers wanted to withdraw their money.

[DevilSlayer]

What annoys them when it comes to casino platforms is the issue of KYC and long withdrawals but the two can be related because if someone wants to withdraw his big winnings, he will be required to do KYC before being able to proceed with the withdrawal process. This is the reason that makes gamblers feel compelled to do KYC because otherwise, they will not be able to withdraw the winning money. Maybe if the casino implemented it at the beginning of registration, the gamblers could accept it. Still, many casinos started asking for KYC when gamblers wanted to withdraw their money.

The KYC part is the most hated part when doing some gambling in different casino platforms, it is not just the hassle part but also some issues that can be see as a negative for some gamblers. Depositing money doesn't have any requirements or KYC needed but when it already comes to withdrawing, that's where the problem starts.

[Wexnident]

On the visuals side, it'd be the blast of colors that casinos sometimes do to promote their bonuses/promotions/advertisements. Like yea I know they need to do that so we can notice it, but at least let it be comforting to the eyes to some level. Not to mention that some of their said promos don't really state everything there is you need to know, so sometimes it traps users into thinking that they only need to do 1 when they really need to do 1, 2 and 3 before being able to claim the bonus.

KYC doesn't really drive me crazy but it is an additional bonus if it wasn't there, or if it didn't ask it in the middle. I'd rather it ask for KYC at the start instead.

[Jawhead999]

Almost users are answer about getting asked to provide KYC when they want to withdraw their winnings, actually if you don't want to face KYC matter, just choose a zero KYC casino like Freebitco.in. Licensed casino will need to follow the regulations and there's no way for them to reject KYC rule, they're forced to add KYC rule too.

I think the most annoying thing on online casino is when you have a problem with your account but their customer service and email support never replied your ticket.

[romero121]

I wasn't able to make some win out of the Casinos. This is the thing that annoys me hard while I was into online casino. This looks funny , but some sort of wins in between will keep me crazy and enjoy gambling and going behind to recover the loss.

Many people have experienced the withdrawal issues, but I haven't encountered similar things personally. Once encountered an issue, but it happened out of my immediate requirement of fund. Already they've mentioned about the time period for transaction. Based on the support provided the fund got withdrawn at the specified time.

[Pierre 2]

I think worst things that can happen when you are gambling are %100 very very delayed withdrawals and deposits. Nature of online gambling is them being fast. Very fast to do anything related to gambling. Everything expected to be fast. These not only annoy you, they can make you waste your resources even.
3rd would be I think is customer support because when you have issues, you expect technical support to solve it. But if she/he is not helpful its very annoying.