Question to players: what does really drive you crazy in an online casino?

[peter0425]

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino

Of course everyone will be concerned about withdrawals, because that's the main goal of all players, if it can't run smoothly, then all will not be pleasant enough.

They have already released their company here  though they are already existing for years  now they finally made an advertising here that is why maybe OP asks this questions here.
and also you are correct about that withdrawals and of course the activity of their Online support.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

Maybe those are Bot ? that automatically answered us by delaying the response lol.


I also hate those support .

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[Betwrong]

Hey guys. Casinos and its players often talk about juicy promos and giveaways but
today I'm thinking about what really annoys players when it comes to casino platforms...
For example, I wonder if a longer withdrawal would be a big issue for some of you OR maybe it is poor visial appeal that first comes into your mind?
Share your opinions and we pick most crazy things about gambling in an online casino

Firstly I want to say that if something annoys me on a gambling platform, I simply leave it for good. Why waste your time on a platform that gives you bad vibrations when there are so many great gambling platforms around?

Now, what annoys me the most is poor design, bad customer support and unstable working of the site. And I put "poor design" on the first place not accidentally. More often than not if a platform has poor design, all the other problems will follow.

[TravelMug]

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

I can feel you mate, I have the same issue as well and it took more than 72 hours to be resolved. It was about a withdrawal that I requested and they said that I have to bet 1x of my deposit and I actually did.

And it took time for them to really see how much I already bet and that I should have been allowed to make withdrawals. And the thing is that I think they knew that I could have been given the go signal to withdraw, but I have a feeling that they don't want me to, and they want me to bet again and again.

[Cookdata]

Longer or delayed withdrawal is a big issue for me, one thing I hate in online casinos is the delay in withdrawal and redirecting to a website when using an app.
Another annoying thing about online casinos to me while using an app is the pop up ads, these popped up ads take upto 15 seconds at times and that isn't cool for me.

Most times, the online casinos require heavy  network usages and might take longer time to load up if not having the required network for operation.

Delay in withdrawing suck and what annoying the more is the fee associated with them. I prefer when a Casino remove fees the way how busy every blockchain is but most of them don’t do that, they rather place a static fee for withdrawals especially now that all coins have lower fee, they still feed from users withdrawals.

I think ads cannot be removed from casinos, most of them are usually promotional that are within to make players know what is happening and what they are missing or give notice of an events, they are usually not an outside events, this is a most in casinos and they are just few Ads.

The lighter the games, the faster the games can load quickly, most of these casinos now want to impress players with good graphics that’s why we do experienced slow load time.

[Yatsan]

Definitely huge rewards. If you are just into gambling excitement, then simply go to a land-based casino to play and kill time. But what makes online casino advantageous in dome aspects over casinos, except for convenience and being accessible at any time, are rewards on my end. Online casinos are giving free roles, incentives on invites and such which are being offered on real life casinos.

But ofcourse there are downsides of it still which is quite not surprising and is evident not only on online platforms but also to land casinos.

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

I can feel you mate, I have the same issue as well and it took more than 72 hours to be resolved. It was about a withdrawal that I requested and they said that I have to bet 1x of my deposit and I actually did.

And it took time for them to really see how much I already bet and that I should have been allowed to make withdrawals. And the thing is that I think they knew that I could have been given the go signal to withdraw, but I have a feeling that they don't want me to, and they want me to bet again and again.

I agree . One example of its downside is the transaction speed. There are really delays especially on populated gambling sites because of congested networks, I guess. Also with the mode of payments especially to gambling platforms which are using third party wallets. It can be solved indeed but for sure it would continue to pop up, just a part and counterpart of being convenient to the players.

[skarais]

Definitely huge rewards. If you are just into gambling excitement, then simply go to a land-based casino to play and kill time. But what makes online casino advantageous in dome aspects over casinos, except for convenience and being accessible at any time, are rewards on my end. Online casinos are giving free roles, incentives on invites and such which are being offered on real life casinos.

But ofcourse there are downsides of it still which is quite not surprising and is evident not only on online platforms but also to land casinos.

Of course, regardless of land-based or online casinos there are always pluses and minuses. We both know what are the advantages and disadvantages of these two types of casinos, and every player who agrees must be prepared with all the consequences.

Access anywhere is an advantage that makes me prefer to choose online casinos, but there are certainly many other things that I like about online casinos including the large selection of games and various other advantages. So all this is user experience, but of course we really have to be aware that the risk is always behind the convenience.

[uneng]

Without any doubts delays on withdrawals are the most annoying situation you can face at an online casino, especially if there is the option to pay a more expensive fee to have your transaction completed faster and even by paying this, you don't see your transaction executed soon.

Besides this point, hidden or catchy terms and conditions for promotions and bonus are also annoying and disappointing. You complete all the requirements full of expectations to receive your prize and it simply doesn't happen, so you discover it hasn't because you didn't pay attention to a micro detail on the terms of the platform.

[Dunamisx]

If you continue to ask everyone this question i think you will still get more repeated and similar answers to the same thing, gamblers detest poor service of any kind from a casino, if gambling is worth paying for then having a satisfactory services from the casinos shouldn't be a threat or a thing of concern for gamblers to always have as challenge, as to what drives me crazy, i think part of it is the easy accessibility through the mobile version of online gambling whereby one can make gambling at every comfort without having an itching experience while the opposite is what drives me crazy the other way as well, when one meeds to gamble but having barrier to access gambling.

[MainIbem]

Apart from the delay in withdrawal there is another type of delay that drives me crazy. When you chat an one representative on an issue that could be resolved immediately from admin, but they will tell you to wait for 48 to 72hrs. For goodness sake it is annoying, just check your admin and solve this problem without making me to wait for another 3days.

Although this could be likely because there are other users who might be on the que waiting for to response such people can't be skip and attend to you, you know what i initially understand about those customers representatives is that they collect all request and make a ticket and then forward all ticket to the administrator to resolve it at then i don't really get mad with them anymore so the best option is to wait for about 24hrs or 48hrs thereabout for problems to solved but in a way such problems is not fixed then i get angry with them for not fixing my problems as promised.

[Fivestar4everMVP]

The most thing that makes me crazy about online is delay in withdrawal and kyc requirements, ie failure to verify kyc details when submitted to them and lastly delay delivery of deposit. What I don't really like is after winning and they published your winnings like not secure while dealing online so everyone casino should limit how to publish people's winning.

From it all, delay in withdrawal is the most annoying for me, i dont have a problem with kyc because I've made it a habit to apply for kyc verification immediately after signing up on any account, this is one of the reasons I don't jump from one casino to the other, this always saves me the trouble of trying to pass kyc verification when i luckily win a big amount that requires i pass kyc before i can make any withdrawals, because i perfectly understand how annoying and frustrating it can be when one start having issues passing kyc verification successfully at a very critical time, so i prepare ahead to avoid such stress.

On the issue of deposit, deposit delay can be annoying at times though, but for me, nothing annoys me more that delay in withdrawal and also delay in getting customer care response to issue that needs urgent attention.

[Porfirii]

Well, I must be the rarest example in this thread, but I have to say that nothing has really driven me crazy at any online casino I have ever played. I am not really keen to gambling online, but I am not a newbie either, and it may be because I have always chosen relatively well reputed casinos and bookmakers, with great UIs and prompt response from support when I had any problem.

OK, to be honest, it drives me crazy when I lose my bets, and it happens to me most of the time; but this is something I can't blame casinos for.

[delfastTions]

Well, I must be the rarest example in this thread, but I have to say that nothing has really driven me crazy at any online casino I have ever played. I am not really keen to gambling online, but I am not a newbie either, and it may be because I have always chosen relatively well reputed casinos and bookmakers, with great UIs and prompt response from support when I had any problem.

OK, to be honest, it drives me crazy when I lose my bets, and it happens to me most of the time; but this is something I can't blame casinos for.

You are probably a very calm, confident person, and that's a good thing.  It is from people like you that professional players turn out, for whom, with any outcome of the game on the face, it is generally impossible to understand the emotions of such a player.  We can say you are lucky and your parents have invested in your character such useful properties for life. 

But, of course, any player has annoyance from losing.  It's just that everyone behaves differently.  The losing player can even break the computer, or he can smile and forget about the loss.  But if, of course, the player breaks the computer, this is already the fact that he has "lost his mind." 
And you are right - no matter what casino he played in, here he should only blame himself and not the casino.

[HunnyFinance]

Here are my personal irritation list in descending order. #1 point makes me most peeved .

1) Delay in withdrawal after I have big win, and to make it worse, slow customer service that makes me wait like crazy to get a reply
2) Necessary KYC, being anonymous is one of the reason why I am in crypto.
3) Slow game loads. I hate slow games
4) Finally there is a big win and the slots tells me I am logged out due to inactivity.
5) Doesn't have other coins like BNB and TRX from other common chain besides BTC n ETH. 

What do you think?

[rodskee]

what made me crazy is that when I ask support and the computer has to answer me ? this is truly BS for me because for me? they can use real time answer even if this is only saying "please wait for further answer"   
but lets talk about what we love to see and make us crazy? because that is something to win Very high.

[iv4n]

Here are my personal irritation list in descending order. #1 point makes me most peeved .

1) Delay in withdrawal after I have big win, and to make it worse, slow customer service that makes me wait like crazy to get a reply
2) Necessary KYC, being anonymous is one of the reason why I am in crypto.
3) Slow game loads. I hate slow games
4) Finally there is a big win and the slots tells me I am logged out due to inactivity.
5) Doesn't have other coins like BNB and TRX from other common chain besides BTC n ETH. 

What do you think?

1. Nobody likes that. +5 years ago, it was common to wait for a withdrawal, or at least it seems so to me. Now I don't remember the last time I waited longer than a few minutes. As for the support, that's what annoys me the most, like it's their job to annoy not to help and be "support"!

2. Many members of this forum do not like KYC, and I am one of them. But times are changing, and with the regulation of crypto gambling (which some really want to happen) we see many casinos with this rule.

3. Well, some casinos work perfectly fine.

4. All sorts of things happened... "logged our due inactivity", "everything freezes and I need to reload", and "error XXXX, you need to reload page"... it's like a face slap!

5. Many casinos have BNB and TRX available, with their chains!

[Silberman]

Without any doubts delays on withdrawals are the most annoying situation you can face at an online casino, especially if there is the option to pay a more expensive fee to have your transaction completed faster and even by paying this, you don't see your transaction executed soon.

Besides this point, hidden or catchy terms and conditions for promotions and bonus are also annoying and disappointing. You complete all the requirements full of expectations to receive your prize and it simply doesn't happen, so you discover it hasn't because you didn't pay attention to a micro detail on the terms of the platform.

Another thing that it bothers me is a very strict time limit of the wager requirements, personally I can deal with the wager requirements as I understand they are there in order to avoid scammers abusing the offers of the casinos, but when you pair a high wager requirement with a time condition of just a few days then you know you are not ever fulfilling those conditions, as most likely you will need to play for several hours in a row for several days just to clear those requirements, and I do not gamble nowhere near as much to fulfill those conditions.

[serjent05]

Here are my personal irritation list in descending order. #1 point makes me most peeved .

1) Delay in withdrawal after I have big win, and to make it worse, slow customer service that makes me wait like crazy to get a reply

This thing will rage me out and may even think to look for another casino.

2) Necessary KYC, being anonymous is one of the reason why I am in crypto.

Unnecessary KYC would annoy me.  BTW, crypto offers anonymity but it does not give us special privilege to be exempted of government regulation.

3) Slow game loads. I hate slow games

I feel you. Laggy gameplay is very annoying especially if we are used to smooth gameplay.

4) Finally there is a big win and the slots tells me I am logged out due to inactivity.

I know it is anti-climatic but you can always refresh or re-login to finish the animation and claim your big win.

5) Doesn't have other coins like BNB and TRX from other common chain besides BTC n ETH.  

I totally skip any Casino with just this deposit option.

[Mr. Magkaisa]

  - What a gambler should do when entering crypto gambling is to first find out if it is under a regulated business that requires KYC. At least this way you know for yourself if you are going to enter that game or not. Because if you find out that their policy is like this and you don't like their KYC rules but you also create an account on their platform, it will appear that you are the wrong one.

Because most of the problems of gamblers in gambling platforms is the sudden blocking of their account when they are about to withdraw a large amount and the main demand from them is KYC often. This is only when a gambler appeals to the support of the gambling platform.

[Silberman]

 - What a gambler should do when entering crypto gambling is to first find out if it is under a regulated business that requires KYC. At least this way you know for yourself if you are going to enter that game or not. Because if you find out that their policy is like this and you don't like their KYC rules but you also create an account on their platform, it will appear that you are the wrong one.

Because most of the problems of gamblers in gambling platforms is the sudden blocking of their account when they are about to withdraw a large amount and the main demand from them is KYC often. This is only when a gambler appeals to the support of the gambling platform.

This is a mistake that we see too often, it makes sense for gamblers in this market to not like KYC, however they do not take the time to actually read the terms of service of the casino in which they want to create an account, and then when they are asked to identify themselves they complain about it in the forum when the casino is just following the terms and conditions they accepted when they were creating their account, and at that point there is no other way for them to regain access to the funds on that account but by identifying themselves.

[sotoshihero]

  - What a gambler should do when entering crypto gambling is to first find out if it is under a regulated business that requires KYC. At least this way you know for yourself if you are going to enter that game or not. Because if you find out that their policy is like this and you don't like their KYC rules but you also create an account on their platform, it will appear that you are the wrong one.

Because most of the problems of gamblers in gambling platforms is the sudden blocking of their account when they are about to withdraw a large amount and the main demand from them is KYC often. This is only when a gambler appeals to the support of the gambling platform.

This is true. When you are about to withdraw and there are many requirements and will even require kyc.Most people want anonymity when playing, just to enjoy and here comes the kyc thing.