Moonbet.io took all my funds, closed my account and ignores me

[Pmalek]

<Snip>

So far so good. It's a positive thing that you agree that banning a player and taking his fairly won coins isn't the way to go. Your casino also means you get to make the rules about who is allowed to play there and who isn't. Limitations are generally not welcome as they send the wrong signals and saying we don't appreciate successful gamblers who win. But like I said, that's your choice, and if the players don't like it, they can take their business elsewhere. I have a good feeling that this will end well.

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[MoonbetEcosystem]

An update:

The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

As mentioned in our previous message, we do NOT agree with the actions taken by the trading team and have advised them to consult us in the future before any players have actions taken against their accounts.

Unfortunately, limiting or refusing players can occassionally occur in the world of sports betting. While we never enjoy taking such actions, in cases where players engage in syndicate betting, arbitrage, and other tactics which are frowned upon by operators, we must do so to protect our business.

Everyone at Moonbet hopes that this has resolved the issue of the player and shows our commitment to player experience. As with any platform, we do make mistakes but aim to make it right as quickly and easily as possible.

[Pmalek]

The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io.

Good. Hopefully LeslieGray will stop by and confirm this.

To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

The original claim that can still be seen in the OP is that the player tried to withdraw 3.500 USDT and couldn't do it. So the amount was actually much less then that?

Unfortunately, limiting or refusing players can occassionally occur in the world of sports betting. While we never enjoy taking such actions, in cases where players engage in syndicate betting, arbitrage, and other tactics which are frowned upon by operators, we must do so to protect our business.

That's understandable and it's the right choice. Attempts to cheat and abuse the system need to be penalized appropriately to divert other users to attempt similar schemes. But when that is not the case, that creates problems like we saw in this example that's hopefully now a thing of the past.   

[Pandu Geddon]

The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io

thanks for the solution. this ends well. hope the OP can confirm the withdrawal and lock this thread.

To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

The OP mentioned that the failed withdrawal was 3500 usdt. does this mean there is an error in the information provided?

I won some and got limited and when I wanted to make a withdrawal of 3500 usdt my account got closed.

[Beparanf]

To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

The original claim that can still be seen in the OP is that the player tried to withdraw 3.500 USDT and couldn't do it. So the amount was actually much less then that?

I believe moonbet is trying to tell tht the winning amount on the sportsbet is less than 3500USDT since that amount is his total bankroll that can’t be withdrawn on the casino. Probably the bet in qustion is only worth a 100 bucks or more and his total balance just stuck along with his profit on sportsbetting since his account got ban immediately right after he won his bet on there sportsbook.

Just a question, how will do you know if the player is involved on syndicate activities? What if th player is just so good on sports analysis to get his high win rate profile.

[BitcoinGirl.Club]

An update:

The player's account has been opened and he can withdrawal all funds that were both deposited and won in Moonbet.io To be clear, the player did NOT win thousands of dollars betting in Moonbet as originally claimed. He did however have a balance which he was wrongfully unable to withdraw over the past several days.

As mentioned in our previous message, we do NOT agree with the actions taken by the trading team and have advised them to consult us in the future before any players have actions taken against their accounts.

Unfortunately, limiting or refusing players can occassionally occur in the world of sports betting. While we never enjoy taking such actions, in cases where players engage in syndicate betting, arbitrage, and other tactics which are frowned upon by operators, we must do so to protect our business.

Everyone at Moonbet hopes that this has resolved the issue of the player and shows our commitment to player experience. As with any platform, we do make mistakes but aim to make it right as quickly and easily as possible.

I like this part

we do NOT agree with the actions taken by the trading team and have advised them to consult us in the future before any players have actions taken against their accounts.

I know many established sportsbook excuse their providers and decides to go with their decision without even asking for a valid reason. Most of the times sportsbooks do not have any control over the trades but they take the heat.

Good luck Moonbet.

[lesliegray]

The matter is now resolved and I have received my funds.

I have never claimed that I won 3500 USDT on Moonbet either, I said that 3500 USDT is the amount that I had on the account. They are the ones who claimed that I had won a lot on Owl.games and that they were going to block me on Moonbet because of it. Moonbet were aware of this and knew they were going to take action and shut down my account. Jason said this himself, it’s all in the logs.

To be honest, even though this matter is resolved it was a really bad experience. I'm not happy that it had to go this far because this could have been solved easily without all the hassle. 
However, the one thing that I am actually very positive and happy about is this community on bitcointalk. It has been amazing to see how many dedicated people there are here that are willing to give up their time to help out. You are so important for these spaces and I really appreciate what you do for the community. You guys pushing this matter really proves that platforms doesn’t exist without the power of the people.

For me, it's not all about the money really, it's about being able to trust the space as a whole because I strongly believe that crypto betting is the future that many players will seek out to. For that to happen it is super important that we as players can trust these operators. I have been scammed before and I’m used to operators giving me a hard time because when you’re good at this - you become a target. Traders absolutely hate when you beat them.

I hope that this will be a learning curve for Moonbet as well so that other players won’t have to go through the same thing.

[lesliegray]

I know many established sportsbook excuse their providers and decides to go with their decision without even asking for a valid reason. Most of the times sportsbooks do not have any control over the trades but they take the heat.

This is not true. No established and serious betting companys takes action against your account without informing you about it.
If you are breaking their rules and they decide to take action against you they have to refer to what rules you are breaking. Thats their responsibility even though if you don’t agree with their decision or reason.

If Bet365 for example would do something like Moonbit did here, it would be a shitstorm for sure.