Duelbits did not pay me 583.21$ after 20 days of waiting

[marusicn]

Hello to everyone,

I have account at Duelbits Casino, and I asked for withdrawal at 10. October. Withdrawal is still not processed. I opened account and made two sports bets. Both was won. Initial deposit was 300$, everything above that (283$) was profit from these two winning bets. When I tried to withdraw, and saw It's not going through I contacted them on live-chat and asked what is wrong. They asked me for KYC. I did it. After that, withdrawal is still on "Processing" status.

I contacted them again, and asked whay withdrawal is not paid. They told me I made suspicious bets and investigation is needed. Wow. I told OK, I will wait. 20 days passed and still didn't get my money. Support from Live chat keep giving same replies: "no updates", "be patient" and similiar. They can tell me that after 5000 days of waiting. What to do?

Screenshots: https://postimg.cc/gallery/z3S20TJ

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[yahoo62278]

What you do is wait for them to reply about your investigation. There have been multiple people say that an investigation can take upwards of 90 days. Duelbits has to wait for a response from their provider I believe.

You can try contacting their account here https://bitcointalk.org/index.php?action=profile;u=2859659

[coupable]

Duelbits casino is one of the platforms that have a good reputation here on the forum and I don't think they will scam you $283 to lose their reputation. This casino has been active for several years and there are no complaints against them either here on the forum or on any other site.
I suggest that you continue to contact the support team, which is undoubtedly verifying the activity on your account. You can also post on their main channel : Duelbits.com | Casino & Sportsbook , or directly contact their official representative on the forum, as suggested in the comment above .

[BitcoinGirl.Club]

They can tell me that after 5000 days of waiting. What to do?

Telling 5000 days to wait will be unreasonable. We are yet to hear their side of story if there are any but the account is not online from over 20 days. If you are convinced, you are not going to get paid then create a flag. But I will suggest to wait few more days, a week and half maybe. I saw in some cases some sportsbooks even took more than a month to resolve a case. Sometimes patience pays off.

[Saisher]

If Duelbits have their own way they would pay you but they have to deal with every player like all the players are the same, they are doing their investigations and they will never tell you that you have to wait 5000 days I'm sure they will resolve your account as soon as possible if you believe that you have done nothing wrong then you just need to extend your patience and everything will be ok.

[Solosanz]

Duelbits is a trustworthy casino and they will solve any accusations in this forum, all you need is to wait until their investigation is already completed. As you can see on this accusations, it's already solved [SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid and duelbits.com (solved).

The reason is they've many gamblers playing on their site and they will need to check your account if you have break their terms of services, it's a normal process.

[coin-investor]

Duelbits is a trustworthy casino and they will solve any accusations in this forum, all you need is to wait until their investigation is already completed. As you can see on this accusations, it's already solved [SOLVED] Duelbits Casino does not want to confirm my KYC - withdrawal not paid and duelbits.com (solved).

The reason is they've many gamblers playing on their site and they will need to check your account if you have break their terms of services, it's a normal process.

Its something that a player should bear in case there is an alarm in their account, the only difference is the casino they're playing new and old, good and bad casinos will make you wait for an uncertain period of time to finish their investigation if the casino is reputable they will give you an update and they will be transparent on the investigation, if the casino is bad they will not get back to you, ignore you or they will still make you wait even if there is already result.
It's the process, it's Duelbits once there is a result they will give you an update and they will be transparent.