A HUGE Scam is going on with bitsler!

[ThemePen]

**This is the email from their support i just recieved after i told them to block my IP otherwise i will report this on bitcointalk :

"Gabriel from Bitsler <gabriel@bitsler.intercom-mail.com>"

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."

Really really really bad behavior. It doesn't matter what you have done. If you have done bad activities which is against to their terms and conditions they should block the IP but they didn't do that.

But they should respect the costumers. Like others do.

After reading your story I think they are just want to grab your money. Whenever you make a new account they will do this again and again.

I think you should move on to another casino. Your post will help others. And in my point of view this is a good decision to make a post here. Thanks.

[Get-Paid.com]

If the user has a gambling addiction is not the casinos fault...

This statement is wrong in some way.

There have been so many cases where casinos/websites got sued becuase they did not offer a proper self-exclusion to their customers.

Yes, you can always "claim" the addict can go to another site and gamble, but the duty of responsibility can attract lawsuits against you, if you fail to honor your regulative requirements (assuming you abide by them and that some regulations apply to you via your license / country of jurdisction etc.)

This means that you decide how much money you will enter into their casino platform.

The amount he deposited/played with is irrelevant - the website can lose its license if the user decides to file a lawsuit against the license holder for being negligible. It seems like many users in this forum believe the websites can do and say whatever floats their boat - but honestly, the OP has a very strong case here if he takes it forward (although for $2,500 it might not worth it but the way they replied to him could attract further damages - it's quite serious).

The website Fairlay doesn't even have a self-exclusion policy, it's not regulated or licensed by anywhere and many people use it - this one cannot really be "sued" because you have no contact details for the site, but Bitsler on the other hand is licensed and a lawsuit against its license holder is possible, but probably not for $2,500.

[piebeyb]

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing

[seoincorporation]

If the user has a gambling addiction is not the casinos fault...

This statement is wrong in some way.

There have been so many cases where casinos/websites got sued becuase they did not offer a proper self-exclusion to their customers.

Yes, you can always "claim" the addict can go to another site and gamble, but the duty of responsibility can attract lawsuits against you, if you fail to honor your regulative requirements (assuming you abide by them and that some regulations apply to you via your license / country of jurdisction etc.)

I don't really think bitsler fail on this, because the self-exclusion worked fine, but OP creates new accounts to keep gambling.

Bitsler has that big warning in the footer to help the users with gambling addiction, so, i don't feel the site did something wrong, users must be responsible of their actions.

Think about this, an alcoholic joins to a bar and the blame that the barman makes him drunk... if the man doesn't want to get drunk then why hi join to a bar. We are adults and we must be responsible about our vices.

[decodx]

You can create 100 accounts and you can withdraw from all of them and you can even do that to the same BTC Address which i have done many many times and i have transactions to back up what am saying

No you can't. Having more than one account at Bitsler casino is against their terms of service.  So if you really created multiple accounts, you violated their terms of use and therefore have no case against the casino.

14.1. Having more than 1 account is strictly forbidden (by person/IP address/house/family). The user is only allowed to wager for his/her personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.

Either way, the only reason i created this topic is to warn other from going into the same loophole as i did with these scammers.

If you knowingly violate the rules or terms of use, it is not a loophole.

what it means is it's their job to prevent the self-excluded player from returning to the casino by disabling his/her account right away either by the IP address or their personal information : EXACTLY like what stake and primedice do!

That's not true. You can exclude yourself from a casino. However, you must still respect the terms and conditions of the establishment. Even if they disabled your IP address, you could still create an account from a different one.

[goldkingcoiner]

While I would definitely agree that their response to you in their email is extremely rude and very unprofessional, you seem to not be following their TOS and therefore have kind of done all of this to yourself. Now, I am trying my best not to judge, so if you have actual evidence that they are "scamming" then you should post said evidence in the scam accusation subforum on this site and not on the gambling subforum. Because to me it seems you have nothing except a rude email to show us that that particular online gambling casino has wronged you.  

If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

[Daltonik]

If the user has a gambling addiction is not the casinos fault... if you see in the footer on the site they have this link to help users with gambling problems:

https://www.bitsler.com/en/responsible-gaming
<..>

Well, the way out that they offer concerns rather the actions of a third party in relation to a gambling addict, but how the player himself will block his admission having an addiction, because it is unlikely and, if necessary, he will still remove the lock.

[Wiwo]

If the user has a gambling addiction is not the casinos fault... if you see in the footer on the site they have this link to help users with gambling problems:

https://www.bitsler.com/en/responsible-gaming
<..>

Well, the way out that they offer concerns rather the actions of a third party in relation to a gambling addict, but how the player himself will block his admission of having an addiction, because it is unlikely and, if necessary, he will still remove the lock.

I think gambling sites are becoming more alert lately since there have been many cases of users complaining of the accounts being closer even though they apply for self-exclusion to prevent minimizing addiction. I don't think, is the responsibility of the casino to close a user account, and even though the player applies for a closer of their account the site will still leave it open until otherwise while in some cases the accounts are closed timely.

[Get-Paid.com]

If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

Where could he possibly "report" this?

[rodskee]

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing

He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  , business is business after all 

[Slow death]

if bitsler has a license from curacao and there nu curacao they have a rule that says that in case of self-exclusion the casino must block the IP of the person who self-excluded himself then you could have been right to be complaining, but if not curacao they don't mention it nothing about deleting IP and bitsler's TOS also don't say anything about deleting the person's IP so there's no reason for you to be complaining. because even if they had deleted your IP you could have used VPN and created an account and continued playing, the addiction problem will not be solved by the casino, do not blame the casino. your addiction can only be solved by a doctor and for that you need to stay away from any device that has internet and that can enter a casino

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing

He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  , business is business after all 

The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction

[Coin_trader]

If they did not IP ban you and if they were legally required to do so, (after you have stated you wish for an IP ban because of your gambling problem) then they might indeed be in the wrong and in that case you should see what you can do about reporting them.

Where could he possibly "report" this?

License Provider I guess. There's a file a complaint option in the official website of the curacao egaming site for players that has a legit complaint to casino that under there license.

You can visit it through the link here: https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint

The only problem was there is no known user here that testify on using this complaint form or manage to prove his claim against the casino by reporting it since license provider gives more importance to there clients over the players on handling case like this. But no harm in trying.

[piebeyb]

if you continue to follow your emotions and your desires then at that time you will continue to spend a lot of money because you are already an addict, you should avoid that and you should not need to access any casino sites anymore if you have lost enough before your problem destroys you, my advice before playing make sure to read every rule that you have to follow there don't be too much to say the casino site is a scam if you can't control yourself in playing

He can ask for His family's help , maybe taking his Gadget for a while? or looking at his activity from time to time so he can let Himself Healed from addiction? because the truth here is that gambling site don't wanna block gamblers completely because they Knew that addicted players will always find ways to gamble and this will favor them as another flow of deposit and losses.
though at least the Bistler team blocked His account  , business is business after all 

yes the way he is like that as an addict is the same as making a gambling site rich indirectly, how many accounts are created if in the end it will be banned for what even though he wins a lot there but if he loses, forget it, why should he be more curious, even though he can try other gambling games that are fairer and can also play on other gambling sites, but there is also a point in asking the family to take the gadget it would be better

The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction

yes it all comes back to himself, it will hurt himself it's true it takes time to get rid of the opium, I once had a friend he finally stopped playing gambling after he had nothing and he had lost everything including his house because of addiction to gambling, that's what why in gambling should avoid addiction and the desire to win in gambling, because in the end you will not get anything, I hope the OP gets well soon

[EarnOnVictor]

I could see that many only blamed the OP for his addiction, but I see things differently, and I blame both the OP and bitsler for this. I look at things insightfully, and my conclusion is that the OP needed help, but bitsler doesn't care, all they care about is making money. Even if they can't do anything, they could have issued a piece of professional advice, even suggest therapy if need be, and tell him why they could not block an IP if there is a genuine reason. We should not be selfish, money is not everything, and we should try to help if we could, especially when someone is clearly going through mental issues.

And as for the OP, you need to fight your addiction, find help if need be, and make sure you block all possible access to gambling on your gadgets and around you. Also, let people know what you are going through, it helps a lot.

[Get-Paid.com]

We should not be selfish, money is not everything, and we should try to help if we could, especially when someone is clearly going through mental issues.

There is a huge conflict of interest here.
On the one hand casinos are looking at their data sheets, counting FTDs, deposits, how much users wager - and they get a fat cut out of it - for those who work in the industry - they look at things from perspective of numbers, it's very difficult for people with this point of view to look at someone weak with a merciful approach - since this is a conflict of interest - their goal is to make more money, and those who suffer from it have no goals - they are not sure what they want from life when they are deep down into it.

Gambling in a way is a selfish activity, some hide it, some don't want to talk about it, people want 'privacy' when they do it - so whilst "feeling sorry" for someone who's going through some issues there is a still a conflict of interest.

The best thing for the OP to do is to hand over the control over his/her finances to someone he/she trusts - and then worry about all the rest - when you don't have control over your money you're arresting your addiction because you won't be able to play without a permission from your money-keeper.

[dezoel]

The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction

Yeah, if we notice, when we visit a gambling site. They will always have that warning to gamble responsibly. I am sure that we are not blind enough to not see it but we only act like we are and become irresponsible gamblers later on. Even if they want to, casinos are only respecting their customers and their decisions but if the problem gambler will seek help from them, they are also willing to help.

Casino can temporarily close the gamblers account and there are even some who give compensation only to lessen the burden of that gambler. It depends on how severe the addiction are. Sometimes it can be cured for a not-so-long time but if it's heavily severe then it may take many more years.

[Wiwo]

The reality is that each person is responsible for himself when he decides to play, the casino respects the laws and their TOS, but they are not responsible for anyone becoming addicted. OP needs medical help and to stay away from anything that comes on the internet for many, many years. it takes time to cure the addiction

Yeah, if we notice when we visit a gambling site. They will always have that warning to gamble responsibly. I am sure that we are not blind enough to not see it but we only act like we are and become irresponsible gamblers later on. Even if they want to, casinos are only respecting their customers and their decisions but if the problem gambler will seek help from them, they are also willing to help.

The casino can temporarily close the gambler's account and there are even some who give compensation only to lessen the burden oonthat gambler. It depends on how severe the addiction is. Sometimes it can be cured for a not-so-long time but if it's heavily severe then it may take many more years.

The responsibility to control gambling activities is left for the players to deal with, and we must understand the fact that gambling sites are established to make profits and at that even though the casinos have a self-exclusion option, they will find it difficult to do so simply because their will want to trade with caution and at the same time try to protect the player account so a long time will be given to the such request to close an account to avoid any case such as the balance on accounts before closer. But the most effective to deal with gambling addiction is to take it personally and not leave the responsibility to casinos.

[aioc]

You can find the above on every gambling commission website

what it means is it's their job to prevent the self-excluded player from returning to the casino by disabling his/her account right away either by the IP address or their personal information : EXACTLY like what stake and primedice do!

This self-exclusion will not qualify for the term scam like what you're trying to imply because you lose fair and square will you create a scam accusation if after you create a new account and you triple your winning you're doing this because you lose, it's your responsibility to yourself that you self exclude yourself first because if you have that addiction to play who can stop you from playing on other casinos or creating a new account under a new IP, as a rule in gambling you only call a casino a scam if you win and you cannot withdraw or their site is manipulating the result but never on self-exclusion.

[serjent05]

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."

This was an epic reply lol!  As I read @op whining, I can conclude that saying Bitsler is a huge scam is an overstatement and unfounded.  I also understand that the problem and situation stated by @OP is created by him alone and Bitsler has nothing to do with it.  If @op wanted to self-exclude then leave the site alone and never come back.  And I think if Bitsler implements an IP block, no one is stopping @op to register to another casino again, thus it is nonsense for Bitsler to block his IP  since the result will be still the same, OP looking for a new site to play with.

I think rather than pushing Bitsler to block your IP @OP,  you should be seeking medical assistance and have a consultation on whether you have a gambling addiction that needs treatment.

[DoublerHunter]

"Feel free to post on btctalk we already have a nice collection of kids like you who feel important only because they use caps and insults. I hope you feel better now that you have found someone to blame for your own issues."

This was an epic reply lol!  As I read @op whining, I can conclude that saying Bitsler is a huge scam is an overstatement and unfounded.  I also understand that the problem and situation stated by @OP is created by him alone and Bitsler has nothing to do with it.  If @op wanted to self-exclude then leave the site alone and never come back.  And I think if Bitsler implements an IP block, no one is stopping @op to register to another casino again, thus it is nonsense for Bitsler to block his IP  since the result will be still the same, OP looking for a new site to play with.

I think rather than pushing Bitsler to block your IP @OP,  you should be seeking medical assistance and have a consultation on whether you have a gambling addiction that needs treatment.

^Good luck to the casino that OP found, later on, OP start blaming again and come up here to blame another casino that made him money lose.
There are people who cannot accept their losses or it is not easy for them to move on, the reason for the addiction is that they keep chasing their loss until such time they did not meet this goal which is turn into an addiction or become worse. If I were in the shoe of OP, just quietly leave gambling and find a better place to hang out while healing his addiction to gambling.