How Do You Rate The Casino's Support You're Playing

[coin-investor]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

[Yatsan]

For the past 3 months, I'm only playing at Stake.com. I've been a bit inactive with other gambling games and it happened that I am into sportsbetting. So far I had no problems with it except for some lags on its UI but I am not yet claiming that it is their fault. Probably it has something to do with my internet connection. But I got used to it. But I am hoping that it will be more efficient as its development continues. But to somehow share other gambling sites that I have ran ito before; one is Primedice, others are  Roobet, Duelbits and more. Been gambling more than 3 years by the way. I am moving from one site to other platforms depending on my mood; but most of the time, it is based on what I am enjoying to play.

[Plaguedeath]

You can try to play on BK8, they have an excellent live support that will ready handle your complaint or accusation. Also there's an interesting promotion based on where you live, if you live in Asian countries there's many promotion in this site.

I think the other casino that has an outstanding customer service is Roobet, Freebitco, Fortunejack, Duelbits, and Rollbit. As long as you're not did anything wrong, the customer service wouldn't refuse to answer your question or attacking you.

[Oshosondy]

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

Having good ccustomer support is one of the qualities a good gambling site should have, you can try livecasino.io, you will not be disappointed. I have preferred most of the time to just go with sport and I use Stake.com for that, I like their services too.

As we are on this forum, there are many gambling site that will want to offer you good support, if they do not solve your problem, you can bring it up on this forum which would be a better way for them to respond to you in a way the public can also see. There are many issue that have been solved this way. Which means the gambling site activeness on this forum alone can help when you need help from the gambling site.

But we should not leave the fact that some people do violate gambling site rules and still expecting something good.

[Cookdata]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

I hope you know that customer care/support is a just human being like you, your problem is to be directed to the right channel through him with a Reference No, it is not his call to do it or get it delayed. If the team decided not process your request, then a player should also know that is above his power.

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

Being customer support for any company is a job that requires some level of patience and tolerance, it is their responsibility to satisfy the customer and make sure any complaint is brought to the help desk when there is any, the reaction or words of players shouldn't upset the customer care but as I have said we all human and any rude player can go over bad and it is not all supports will take some sh!t. Also, I don't think support can break a casino because most of the time, they are usually more than one person that often does the shifting as a customer support job.

[Daltonik]

Periodically I play, though extremely rarely on stake.com in general, it's nice to see the absence of any delays on their part, the interface works quickly and without delays, in general, the online casino leaves a pleasant impression.

[Eternad]

I’m also not in favor for casino that attacking there customer personal information just to retaliate and prove there point. It’s too unprofessional because they can just answer the question with faqs that doesn’t need to include emotion to prove there point. I only saw this unprofessional response on new casino here in the forum.

Casino like sportsbet, stake, duelbits and other old casino with good track record always handle there customer with care and don’t attack them nor disclose user info publicly just to degrade the user.

[Slow death]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

well, you don't own the casino so you can't change anything, you can just look and if you don't like their attitude then you have the option to stop using that casino, that's the only thing you can do. most casinos don't have much consideration for their customers, it's like they think like this: "we already have 5 million customers, if there are only 10 complaining and accusing us it won't hurt us at all because we have a lot of customers and profits every day " then they will simply ignore the 10 customers that are complaining

Do you think support should not attack the personality of the player and concentrate on the issue?

the support guys are there to serve people, they must be polite people and with a lot of patience and some knowledge that allows them to explain to customers what is happening, but what has happened is that casinos hire people who look like robots, they give answers that seem to be from a computer program, honestly what does it cost to be polite and patient people and not act like robots? I get irritated when I go to ask something to the support of some site because I already know that there in support I will get an answer that looks like a robot wrote it

Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?

yes and I will add that casinos need to hire people who understand about casinos, people who are knowledgeable in programming and people who are knowledgeable in various common problems that a casino has and that is why I think that the owner of the casino should do a little course for all workers to be equipped with knowledge about the casino, and they should give some monthly bonus to the best support employee, if they do this every month, then we will see good support employees, because people always work well when they are motivated

Do you think support can make or break the casino's reputation?

no, the support does not break the reputation of the casino, the casino breaks the reputation when it does not pay people, even if the support serves the customers badly, when some time passes and the problem gets worse then the reputation of the casino gets bad

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

I only use stake.com and I'm very happy with their support

[Findingnemo]

Customer support service is really important for a casino or any other service, fortunately I don't have any situation to talk with customer support because I choose the reputed casinos and so far so good. But if you are asking me if I had any problem and the support staff is not really being helpful then I am out and that's the best thing for me.

[AicecreaME]

Periodically I play, though extremely rarely on stake.com in general, it's nice to see the absence of any delays on their part, the interface works quickly and without delays, in general, the online casino leaves a pleasant impression.

Stake is really the one of the frequently used and recommended website when it comes to having variety of games to offer and the way they handle the concern and issues from their players. As far as I know, they have an active thread here in the forum to address the problems and offer resolutions.

Although there are certain instances wherein they weren't able to satisfy their players in the resolution provided. I guess there are really some circumstances such as that casino websites encounter. There are many other websites you can look up to that offer great quality of service and support. You just have to make a research to know which is which and to verify the suggestions you'll get here in the thread.

[aioc]

Support is what classifies and differentiates casinos from each other, and that is why here we want casinos that we are playing to have an active representative and support here that can and will address our concerns, this is what makes or breaks a casino, we want casino support that is fair and does not resort to discrimination, or personal attack or manipulation of results but firm in their decision.
The three casinos that I think have good support based on how they address concerns from complainants are Duelbits, Betfury and Betcoin.

[masulum]

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

1. This is a must. Casino support should focus on the problem first rather than making a problem the cause of the player. Unless there is strong evidence coming from the player, in the end it must be returned to the player.

2. The support team is to support users and solve problems. A good company will have good support team for its customers/users. So management must instill this in their support team.

3. Of course the support team will create a bad reputation for the company/casino. Because support is a party that deals directly with customers and if the customer is not satisfied with the support service, i believe company/casino will get a bad rating from users.

[ethereumhunter]

Customer support should never attack a player's personality and should try to help the player solve his problems. Casino management would be even better if they could get training on how to understand and handle a problem properly and solve it properly so that players who are having problems can get a solution. Support can destroy a casino's reputation but it will depend on how they handle a problem. If all goes well, there will be no customer complaints because they can get good service from the casino.

[btc_angela]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

Do you think support should not attack the personality of the player and concentrate on the issue?

Yes, why would it be a personal attack when the issue should be related to their platform?

Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?

Definitely, I think it the call center industry, they teach their customer support to have sympathy and empathy. Not sure though how this could be implemented on support staff of online casinos as they have a lot on a 24x7.

Do you think support can make or break the casino's reputation?

Support is very important to the reputation of casino, let's put it that way.

[boyptc]

Do you think support should not attack the personality of the player and concentrate on the issue?

Definitely, they should show sympathy to the customer with what they're experiencing because that's how an effective customer support should do.

Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?

That could be one of their requirements but it's not all about focusing on those things. There are experienced people that have worked as a support for a long time and knows how to deal with different types of customers properly.

Do you think support can make or break the casino's reputation?

It can affect their reputation because if one has experienced bad customer service, they'll tell it to the others that they won't be gambling there anymore because of it.

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

I rarely chat with the support because most that I've used where smooth with majority of my transactions from in and out.

[qwertyup23]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

The casino management is nothing but the most crucial aspect on the lifespan of an online gambling website. A proper functioning casino has at least a consistent customer support service that can inquire and inform you in case you encounter any issues playing (e.g. payment issues, bugs, etc.).

Like what most casino support system that should have, they should not attack the personality of the player. Remember, this is a service industry where you should focus on the issue at hand. Without a proper customer support system, this can actually make/break the lifespan of a casino as they will definitely lose their trust among its players.

[Rruchi man]

Do you think support can make or break the casino's reputation?

Good customer care and support can help shape and mold the image of a casino and create a good reputation. A casino with a good support means they are serious about attending and resolving issues that their customers will have.

Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?

It is important that qualified and competent persons are recruited by casino management to be the voice of their company. When customers call in to lay complaints, Support is the voice of company and the way they respond and handle every case has an influence on how the customers look at the casino. Bad support will give a bad image.

Do you think support should not attack the personality of the player and concentrate on the issue?

Of course, they are to stay focused on the issue that has prompted the customer to seek support.

[rhomelmabini]

I mean they're super legit but the customer support was just that bad that it may take weeks for them to respond on the customers. They're husge but can't find a suitable people for the job, it's a no-no tbh but they deliver the best providers and has good rewards for their community.

[Boristhecat]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

I can't name a single casino with good support since I didn't need to contact them. But in general, I understand where problematic communication comes from - usually 90% of questions from users (this applies not only to casinos, but to all services) arise due to user errors and often these users are aggressive (and in the case of a casino, they are often scammers). This does not excuse the support team if they were unfair to you of course.
And of course, the answer to all your questions is Yes. This is obvious and does not require proof.

[Mr. Magkaisa]

I'm disappointed with one casino I'm supporting because their action is unreasonable and on how they address the accusation they hurdle against them.

Do you think support should not attack the personality of the player and concentrate on the issue?
Do you think casino management should get support with backgrounds in human relations and psychology to understand the action and behavior of the complainants and address it in a proper way?
Do you think support can make or break the casino's reputation?

Give me at least two or three casinos with outstanding support, that you wish other casinos should emulate.

  -  What casino are you referring to mate? in the few months that I have been here in this forum, the ones that I see that have been running for a long time in the field of crypto gambling, especially in the signature campaigns that have been around for years, are still here, which clearly shows that many gamblers often have someone playing on their casino platforms.

Then based on my knowledge that their support is fine and okay are the Livecasino, the stakes that you are also OP including that, and other crypto gambling I won't mention any more.