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[OLE777Official]

Hello, everyone just a few updates and some answers on some questions.

I haven't been responding as I am trying to convince Risk and Compliance team
to change their standard operating procedures when it comes to transparency.

All scam accusations, questions are compiled in a spreadsheet for them to see,
as again, I am trying to convince them to change the way they disclose information
to users/players.

I have handled NFT communities before, I know that's far from online casinos but,
my point is. Those projects I've handled weren't running smoothly in the beginning
and transparency was something we were always for and that got us users trusting the project.

I am pro-transparency. And to answer a question here, yes. I am part of the internal team of OLE7.IO

Someone here also asked, why is the CS team the one disclosing information. The process if I am not mistaken is like this.

1. Risk/Compliance team sees a weird activity on your account = banned
2. CS Receives email or chat complaint from the user who was banned.
3. I see that complaint here in this forum, I ask CS.
4. CS Provides information, limited information given by risk/compliance team.
5. I try to convince Risk/Compliance team to disclose proof and exact reasons why the account was banned, they wouldn't.

So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..

-Multiple accounts
-Illegal Arbitrage Betting
-Illegal Bonus Hunting
-Cross Betting

For Poika5's questions

I do not have an answer to question #1 yet.

But I do for questions 2 to 4.

"2. When you confiscate somebody's money, where does it exactly go? Do you give it back to the bookmaker?
(All the customers got banned when they tried to withdraw from your platform, so the money ended up there)
-This goes to our bookmakers

"3. One of your bookmakers(Pinnacle) is famously arbitrage friendly, so is arbitrage betting only forbidden on IM Sports platform?"
-Most of the users that have been banned were playing under IM bets.

4. "Why doesn't your TOS say anything about arbitrage betting.
https://ole7.io/en/#/account/Terms"
-Honestly I personally have not memorized our TOS though on the very last part it does mention
Arbitration Rules of the London Court of International Arbitration, I am not sure if that is relevant.

Lastly for spyrosc200

"If you really want to help, please don't come back with general statements for arbitrage betting and/or syndicate betting and all that stuff that you know in advance that they are just lies and joke explanations."

Sadly they won't disclose further information but I am still working on convincing them about it, but yes. Your account was labelled under arbitrage/syndicate betting.

[1714760297]

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[1714760297]

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[1714760297]

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[LEVSKI7]

You're a swindler, stop making things up. there are no arbitrage bets. and arbitrage bets are completely legal and if there was a court or a regulator you would be fined. watch out rubbish they will soon adopt the Dutch law in Curacao and they will be obliged to sanction such parasites like ole7

[FatFork]

So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..

So you're saying that you're in the same boat as customer support, limited in the information you have access to, yeah? And that the risk/compliance team's decisions are set in stone and there's nothing you can do about it? This begs the question, what exactly is your role at the casino?

So, the question is, how do you plan on keeping a business model like this going in the long run? What happens if scam accusations start to become a big issue and you can't provide clear info to back up the risk/compliance team's decisions to confiscate user funds? How will you protect the casino's reputation when that happens?

[spyrosc200]

Lastly for spyrosc200

"If you really want to help, please don't come back with general statements for arbitrage betting and/or syndicate betting and all that stuff that you know in advance that they are just lies and joke explanations."

Sadly they won't disclose further information but I am still working on convincing them about it, but yes. Your account was labelled under arbitrage/syndicate betting.

So my account was labelled as arbitrage/syndicate betting?

Are you kidding me?

You are free to post my full betting history so everyone can check if my bets are arbitrage.

I am not an arber and you know it. No need to mention that your Terms don't say anything about arbitrage betting. As said, you are free to post my full betting history for the community to see and check the validity of my bets.

Regarding syndicate betting, this is another joke explanation. I live in a small country and i even doubt you have another user from my whole country at all. What syndicate betting you are talking? No need to mention that i rarely bet your max limits (think i bet 1-2 times your max limits out of hundreds, if not thousands of bets).

You can't simply confiscate my 12000 USD based on general and nonsense accusations.!

You can't simply say that ''hey, we took your 12000 USD but we can't give you more information''!

You need solid proofs to support such actions and you simply don't have them!

I am open to forward my case in a 3rd party mediator if you agree. Are you ok with that? I am sure you will not agree though cause you know the outcome!

P.S As you are already aware, i have already created a red flag for Ole7.io:

https://bitcointalk.org/index.php?action=trust;u=3518507;page=iflags

You are free to post your compliance department findings in the Scam Accusation topic below:

https://bitcointalk.org/index.php?topic=5438203.20

General and nonsense accusations are unacceptable though.

[len01]

if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.

In every action there must be a purpose and reason for it and we don't know what the real reason the casino did was that they don't want to provide evidence and the type of violation committed by each user.
Or is it possible that the complaints of infringement are just boasting or false accusations made so that the casino is not at fault and all blame is only placed on its users?
If it is said about fairness, then it is clear that we all know that it is indeed unfair because they can only beat and say everything because of mistakes made by users without them providing clear evidence of the violations that have been made.

maybe you didn't read all the issues in this thread. try to understand again all the complaints from customers written in this thread are not boasting or false accusations. all these complaints are accompanied by real evidence and they are really not false accusations. maybe you need to read again to understand the problem that occurs here.

if indeed the casino has other reasons for not providing evidence, at least the casino team provides real reasons that customers can understand. and for example the casino cannot publish the problem, the team only needs to talk directly to the customer and explain all the reasons and tell the customer not to publish the problem.

as happens in other casinos there is a customer who has a problem and writes his complaint. but casino team refuse to publicize the problem for casino safety and team contact customer directly and chat explain all reason. after that the problem is resolved and the customer can receive a statement from the team and the customer makes an explanation in the thread about the problem being resolved but cannot publish because it is an agreement.

so if indeed the casino team doesn't want to publish the reasons, they can at least contact the customer personally and explain all the reasons.

[Wapfika]

-snip

Such a lengthy post that can be described by short sentence. The answer to your concern was the casino accused the user for doing an arbitrage or fixed match bet due to his betting behavior which I understand too because normal player will only bet once on same match. There’s no way to provide a solid proof against this accusation besides concluding on the betting behavior alone.

I’m not siding with the casino here but the OP is doing something behind for doing such multiple bet on same match.

[spyrosc200]

-snip

Such a lengthy post that can be described by short sentence. The answer to your concern was the casino accused the user for doing an arbitrage or fixed match bet due to his betting behavior which I understand too because normal player will only bet once on same match. There’s no way to provide a solid proof against this accusation besides concluding on the betting behavior alone.

I’m not siding with the casino here but the OP is doing something behind for doing such multiple bet on same match.

I explained this detail in my scam accusation topic but i will explain here as well.

Double bets are not an issue. Have in mind that plenty of my bets were single bets as well.

Anyway, Ole7.io is not the one who grades the bets as those are graded from the bookmakers provided via Ole7.io.

Ole7.io are only an intermediary between you and the sportsbooks provided via them. Ole7.io make money by taking commission based on your volume of bets and they are only responsible for your deposits and withdrawals only. This is how the system works with asian style betting brokers. In general, the more volume you make with Ole7.io, the more commission they take from the sportsbooks.

In asia, when you place a bet then the bookie adjust the odds and you are free to bet once again. You can bet from 2 times to 200 times, there is nothing wrong with that cause bookie adjust the odd after each bet and you always take lower odds after each bet etc etc

Look at my yesterdays bets that i placed with a fair agent:

https://imgur.com/a/bwu64JR

Of course all bets were graded accordingly. There is nothing wrong with double bets in asia cause this is exactly their business model.

Anyone who bets with asian bookmakers can confirm my words.

Those below are some of my todays bets. All bets graded accordingly cause there is nothing wrong with such bets.

https://imgur.com/a/bM89CKi

No need to say that if Ole7.io didn't want double bets, they could have easily stopped them from being placed, write it in their ToS etc.

[decodx]

<...>
No need to say that if Ole7.io didn't want double bets, they could have easily stopped them from being placed, write it in their ToS etc.

I agree with this. If a casino wishes to prevent certain bets from being made, they should simply disable the option. By accepting a bet, they are expressing their readiness to take on the risk involved in the outcome of the event being bet on. If the bookie subsequently voids a winning bet, they are retroactively avoiding the very risk they had agreed to take on. This is fundamentally unfair and goes against the principles of a fair and honest betting system.

I can't say who is right and who is wrong in your case, but if a casino lacks transparency and provides a inadequate explanation, they should be deemed untrustworthy and avoided completely.

[holydarkness]

So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..

So you're saying that you're in the same boat as customer support, limited in the information you have access to, yeah? And that the risk/compliance team's decisions are set in stone and there's nothing you can do about it? This begs the question, what exactly is your role at the casino?

So, the question is, how do you plan on keeping a business model like this going in the long run? What happens if scam accusations start to become a big issue and you can't provide clear info to back up the risk/compliance team's decisions to confiscate user funds? How will you protect the casino's reputation when that happens?

I have to agree with FatFork at this pace and point. I didn't mean to be rude and I know you've been doing the best of what your job requires and allows you to, but if Ole777 wants to clear the situation, I think it might be on your company's interest to appoint someone from compliance team to share this account with you and start answering questions with faster results, because this model is highly inefficient, and your compliance team's "playing hard to get" certainly didn't contribute anything positive to the outcome of your reputation. It's practically as good as if spyrosc200 or bachezy just exchanging emails with their... your customer service.

Or perhaps they can create another account, one that's controlled by the compliance team, where they would only come when a complain is escalated on this forum and you'd hailed them to go online and address the issue, while you work as a community manager distributing announcement and news.

Edit: a small typo

[len01]

-snip

-snip

I’m not siding with the casino here but the OP is doing something behind for doing such multiple bet on same match.

doing multiple bets on the same game, for me that is fine and I completely agree with @spyrosc200 statement.

I also often make lots of bets on the same game, but the casino I live in never bans me and it's legal. because in my opinion such bets really don't break the rules and should be made by any gambler and at any casino.

[klidex]

if indeed all the complaints here are about violations, why not provide evidence of violations or mention what violations the customer has committed. I say this because of the several complaints that have arisen there are no real reasons that can be accepted by the customer in question and for me it is not a fair decision.
usually a casino says fair decisions, they include real reasons and evidence about the violation or other violation of casino rules.

In every action there must be a purpose and reason for it and we don't know what the real reason the casino did was that they don't want to provide evidence and the type of violation committed by each user.
Or is it possible that the complaints of infringement are just boasting or false accusations made so that the casino is not at fault and all blame is only placed on its users?
If it is said about fairness, then it is clear that we all know that it is indeed unfair because they can only beat and say everything because of mistakes made by users without them providing clear evidence of the violations that have been made.

if indeed the casino has other reasons for not providing evidence, at least the casino team provides real reasons that customers can understand. and for example the casino cannot publish the problem, the team only needs to talk directly to the customer and explain all the reasons and tell the customer not to publish the problem.

as happens in other casinos there is a customer who has a problem and writes his complaint. but casino team refuse to publicize the problem for casino safety and team contact customer directly and chat explain all reason. after that the problem is resolved and the customer can receive a statement from the team and the customer makes an explanation in the thread about the problem being resolved but cannot publish because it is an agreement.

However, the reality is that the casino cannot provide a statement or reason for them to be banned and freeze funds in their user accounts so that users who experience these problems feel disappointed and at a loss by the casino.
If you say that the casino can provide direct explanations via private messages, then what you have said is still not quite right because the victims who have these accounts have asked questions and asked for an explanation from the casino but there has been no clear response at all.
From here, please, you can understand and respond to all the problems that have occurred.
Because we can see from this problem that the casino really doesn't want to give clear reasons and responses.

[decodx]

P.S As you are already aware, i have already created a red flag for Ole7.io:

https://bitcointalk.org/index.php?action=trust;u=3518507;page=iflags

Well, we still have no answers. This lack of action and transparency is unacceptable. That's why, for the time being, I'm supporting this flag.
The player deserves to know what happened to their funds and why they were banned. It's time for the casino to step up and provide some answers.

[spyrosc200]

Seems that Ole7.io no longer care about their reputation.

Need to thank all those who supported my red flag:

https://bitcointalk.org/index.php?action=trust;u=3518507

Sometimes i really don't know what company managers thinking by screwing their reputation for 10-12k USD.

Casino's owners spend thousands to creating a casino from scratch, they spend thousands per month to operate the casino, they spend thousands in advertising/affiliates and they screw their trust level in only a week.

12k USD are a lot money for me but obviously Ole Group and Ole7.io will loose more in the longterm. They should know that trust is the number one key to success in this area.

I have nothing wrong against Carlos who operated Ole7.io profile. I o believe that he wanted to help to solve my case but he simply hit a wall as his manager weren't willing to cooperate and find a solution via 3rd party mediators etc.

[CryptSafe]

Hello, everyone just a few updates and some answers on some questions.

I haven't been responding as I am trying to convince Risk and Compliance team
to change their standard operating procedures when it comes to transparency.

All scam accusations, questions are compiled in a spreadsheet for them to see,
as again, I am trying to convince them to change the way they disclose information
to users/players.

I have handled NFT communities before, I know that's far from online casinos but,
my point is. Those projects I've handled weren't running smoothly in the beginning
and transparency was something we were always for and that got us users trusting the project.

I am pro-transparency. And to answer a question here, yes. I am part of the internal team of OLE7.IO

Someone here also asked, why is the CS team the one disclosing information. The process if I am not mistaken is like this.

1. Risk/Compliance team sees a weird activity on your account = banned
2. CS Receives email or chat complaint from the user who was banned.
3. I see that complaint here in this forum, I ask CS.
4. CS Provides information, limited information given by risk/compliance team.
5. I try to convince Risk/Compliance team to disclose proof and exact reasons why the account was banned, they wouldn't.

So it's myself and CS team that is short on transparent information as to why an account was blocked/banned
specifically or in full detail. Hence the reason why we are only allowed to say these..

-Multiple accounts
-Illegal Arbitrage Betting
-Illegal Bonus Hunting
-Cross Betting

For Poika5's questions

I do not have an answer to question #1 yet.

But I do for questions 2 to 4.

"2. When you confiscate somebody's money, where does it exactly go? Do you give it back to the bookmaker?
(All the customers got banned when they tried to withdraw from your platform, so the money ended up there)
-This goes to our bookmakers

"3. One of your bookmakers(Pinnacle) is famously arbitrage friendly, so is arbitrage betting only forbidden on IM Sports platform?"
-Most of the users that have been banned were playing under IM bets.

4. "Why doesn't your TOS say anything about arbitrage betting.
https://ole7.io/en/#/account/Terms"
-Honestly I personally have not memorized our TOS though on the very last part it does mention
Arbitration Rules of the London Court of International Arbitration, I am not sure if that is relevant.

Lastly for spyrosc200

"If you really want to help, please don't come back with general statements for arbitrage betting and/or syndicate betting and all that stuff that you know in advance that they are just lies and joke explanations."

Sadly they won't disclose further information but I am still working on convincing them about it, but yes. Your account was labelled under arbitrage/syndicate betting.

Do you really care about your reputation here because your response to complaints are not as fast as they should be compared to the nature of the complaints coming in. Another thing which is not alright is that ole777 do not give any proof to back their claims as to why customers, gamblers and bettors account would be suspended or banned just like that then upon enquiry as to why such actions were metted on the account, they barely respond in time and I have earlier opined to the OP to request for an assistant representative from the ole777 team so they could be fast in responding to complaints but that fell on a def ear. I once asked OP here if OP was amongst the ole team but did not get any answer but atleast OP has come up plain explaining his teamship with the ole777.

OP, your account is been flagged already and if you really care and want to prove that your casino is genuine in handling issues pertaining to account closure,ban and suspension,  sincerely do well to clear your name and build back your reputation otherwise the ole casino and team are  inconsequential on this platform henceforth and I believe you know what that means because no member here would visit your casino again.

[ferrum360]

How great to see that we have ruined the reputation of this scam site.

Guys, you have one chance to wash off the shame and restore your name, this is to pay money to all the deceived clients.

[decodx]

How great to see that we have ruined the reputation of this scam site.

Guys, you have one chance to wash off the shame and restore your name, this is to pay money to all the deceived clients.

Ruining the reputation of a scam site may seem like a win, but it's not exactly something to cheer about. It would have been better if the casino just played fair from the get-go instead of resorting to shady business practices.

Anyway, I noticed that OLE777Official was active today, but they didn't respond to this thread. I hope they haven't given up and are working with their security and compliance team to find the best solution.

[Fivestar4everMVP]

How great to see that we have ruined the reputation of this scam site.

Guys, you have one chance to wash off the shame and restore your name, this is to pay money to all the deceived clients.

I highly doubt if there be any chance for them to wash off the shame and restore their name as you put it, this is one beautiful thing about reputation and I love it, that is the fact that it is very difficult to build and extremely easy to destroy, this is why those who have it already, guide it jealously so they don't lose it.
Even if this casino decide now to pay back all the money they scammed from their victims, back to those they scammed it from, still, their reputation can never be restored back to the level it was in the beginning, not even close, except they decide to close everything, lose everything and start afresh under a new identity and new brand, and even at this, if the community at any point find out that the new identity and brand has a link with this old brand, the reputation of the new identity and brand will be automatically destroyed as well.

[spyrosc200]

How great to see that we have ruined the reputation of this scam site.

Guys, you have one chance to wash off the shame and restore your name, this is to pay money to all the deceived clients.

Anyway, I noticed that OLE777Official was active today, but they didn't respond to this thread. I hope they haven't given up and are working with their security and compliance team to find the best solution.

I am hoping the same tbh.

So far i have kept the complaint only in this community cause my task is to get paid and not ruin their reputation.

It is easy for me to post my complaint at 20+ gambling/casino forums, review sites etc that i am active. Haven't done it though yet cause it will only makes situation worse atm.

They have to know though that once my complain spread at bookmakersreview, SBR, thepogg, casinomeister, wettforum, ab88forum, casinoguru, LCB etc, their reputation will be completely ruined.

[ferrum360]

@OLE777Official, Does your management understand that their reputation is destroyed and the business is on the verge of collapse? Just show them this screenshot https://i.gyazo.com/490016fede032a64816a274fe2eebadb.png and let them think about what they are doing and how long people will be making deposits to them
The first thing you must do is return the money to everyone who complained about you in this thread, and continue to conduct business honestly.

[evelynn96]

Risk management stole our funds not realising that doing so was the biggest risk to the casino's wellbeing,

Wellplayed ole777