Scammed by Mercatox.com -11.63 ETH[Solved]

[PlayerNeutral]

This does not surprise me, mercatox blocked dogecoin withdrawals for 2 years, I have $60000, at the time what was there was only worth $100. Told them I want to pay for a solution but they just ignore it and tell me to wait on social media.

The mercatox exchange solved the OP's problem after creating this thread. I emailed the mercatox exchange on Op's behalf and got a resolution to the complaint fairly quickly. Your funds have been stuck for so long why you did not take any action? If an exchange illegally withholds customer funds under any pretext, that is also a scam. Why haven't they taken proper action on Dogecoin after two years? Or did they sell your Dogecoin to another exchange?

I got into this in 2018, the problem actually started in 2020 with covid, many brokerages suffered from the same problem for short periods of time, I thought they would solve it, but until today they haven't solved it, I say it was a year, because talking to some people, they had access to withdraw.

Gather evidence of the problems you are facing and how they are giving you various excuses as to why they are not allowing you to withdraw. Here you can open an accusation thread against them, so that it can be helpful for others who are in the same problem as you. I think mercatox didn't want to miss this lucrative opportunity due to the reckless price increase of Dogecoin and played any hidden game with their customer's funds. It is important to know detailed analysis from them.

The website says it is completing the repair, what now? How much longer to wait? I just have to wait another week... https://i.imgur.com/vvKsCQq.png

[1714634782]

1714634782

[CryptSafe]

This Mercatox.com is full of shit, possible fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

Trading on a platform requires you knowing their terms and conditions for which I believe you signed up for and another, the platform have the right to revoke or put pending whatever they deem fit to do at anytime and any day they fill like doing it.  Locking of account might sometimes likely have to do with suspicious activity being noticed from a particular user or customer account on board that platform. Either way, sometimes when  the account holder might be called upon for clarity, his details must be inline with what he has presented before upon being registered with the platform. In your case I have no clue as most evidence here in still not clear but I think their own side of the story needs to be heard as well for proper assessment  and possible solution. If they have a representative here feel free to tag them or mention the user name so as to facilitate the whole process.

[ScamViruS]

Trading on a platform requires you knowing their terms and conditions for which I believe you signed up for and another, the platform have the right to revoke or put pending whatever they deem fit to do at anytime and any day they fill like doing it.  Locking of account might sometimes likely have to do with suspicious activity being noticed from a particular user or customer account on board that platform. Either way, sometimes when  the account holder might be called upon for clarity, his details must be inline with what he has presented before upon being registered with the platform. In your case I have no clue as most evidence here in still not clear but I think their own side of the story needs to be heard as well for proper assessment  and possible solution. If they have a representative here feel free to tag them or mention the user name so as to facilitate the whole process.

Did you write this reply after reading this thread or did you post a random post? OP's problem was solved long ago and he was able to withdraw his funds. Exchanges sometimes create different dramas for the customers and the customer has to face many kinds of problems to resolve the issue. Since this issue has already been resolved, there is no point in bumping this thread, before posting in any thread, read the title of that thread carefully.