Scammed by Trustdice (Account banned and money confiscated)

[Coinbox1]

Hi holydarkness,


Please kindly understand that as per our Terms & Conditions, we are under no obligation to provide excessive details to a user who's been banned for his or her violation of the T&C. As far as we know, no such law exists in Curacao, or any other countries.

In fact, when an account got banned, providing the clauses being triggered, which is what we do, is the already much better than what a lot of other casinos do. Lots of other casinos would simply tell the player there is a T&C violation and that's it. This should be no news to you if you are a player yourself.

This is the industry's standard practice because of 2 reasons:
1. a detailed explanation will require not only manpower but also someone who is more senior and experienced, thus a significant operation cost. A casino will have to weaken its RTP/Odds to cover such cost, which in the end hurt users and ruins the business;
2. banned accounts are often abusers, and abusers abuse by looking for the hole in a casino's anti-abuse mechanism. Giving the details to banned accounts will inevitably provide needed insights to abusers, who will then further exploit based on their newly gained knowledge.

We provide T&C clauses triggered because we do care about the player's experiences, even when the player is likely an abuser. But unfortunately this is already the best we can do as a business, unless one day the majority of players start to favor a lower RTP/Odds in exchange for a detailed explanation when being banned (which don't happen for most players), and casino abusers disappear for good from the internet.

We will deeply appreciate your understanding.


Thank you.
TrustDice Team

[1715271134]

1715271134

[1715271134]

1715271134

[1715271134]

1715271134

[Laki21000]

Hi holydarkness,


Please kindly understand that as per our Terms & Conditions, we are under no obligation to provide excessive details to a user who's been banned for his or her violation of the T&C. As far as we know, no such law exists in Curacao, or any other countries.

In fact, when an account got banned, providing the clauses being triggered, which is what we do, is the already much better than what a lot of other casinos do. Lots of other casinos would simply tell the player there is a T&C violation and that's it. This should be no news to you if you are a player yourself.

This is the industry's standard practice because of 2 reasons:
1. a detailed explanation will require not only manpower but also someone who is more senior and experienced, thus a significant operation cost. A casino will have to weaken its RTP/Odds to cover such cost, which in the end hurt users and ruins the business;
2. banned accounts are often abusers, and abusers abuse by looking for the hole in a casino's anti-abuse mechanism. Giving the details to banned accounts will inevitably provide needed insights to abusers, who will then further exploit based on their newly gained knowledge.

We provide T&C clauses triggered because we do care about the player's experiences, even when the player is likely an abuser. But unfortunately this is already the best we can do as a business, unless one day the majority of players start to favor a lower RTP/Odds in exchange for a detailed explanation when being banned (which don't happen for most players), and casino abusers disappear for good from the internet.

We will deeply appreciate your understanding.


Thank you.
TrustDice Team

I see that you "have money", yeah.
1. You are scammers who do not answer e-mails, do not provide clarifications and do not want to resolve the issue.
2. In my thread, you stopped responding and getting in touch, just like real scammers.
3. I gave you permission to provide my personal data to prove that I violated, however, you did not give any evidence that I was an infringer.
4. In my thread, they sent evidence that I did not make a late game, but you claimed that I bet on it, again a hoax.
   I don't know how can you behave like this? I played honestly, I trusted your casino, I bet a lot with you, but I didn’t think that this would happen to me if I knew that you behave this way .... corny don’t answer the players ... I would just didn't play you. Why didn't you write to me after manual withdrawals? "Man, we don't really like what you're doing, please withdraw the money and don't come here again", why do you need to pull to the last and wait until there is a large balance on your account to confiscate it? Only geeks do that.

[holydarkness]

Hi holydarkness,


Please kindly understand that as per our Terms & Conditions, we are under no obligation to provide excessive details to a user who's been banned for his or her violation of the T&C. As far as we know, no such law exists in Curacao, or any other countries.

In fact, when an account got banned, providing the clauses being triggered, which is what we do, is the already much better than what a lot of other casinos do. Lots of other casinos would simply tell the player there is a T&C violation and that's it. This should be no news to you if you are a player yourself.

This is the industry's standard practice because of 2 reasons:
1. a detailed explanation will require not only manpower but also someone who is more senior and experienced, thus a significant operation cost. A casino will have to weaken its RTP/Odds to cover such cost, which in the end hurt users and ruins the business;
2. banned accounts are often abusers, and abusers abuse by looking for the hole in a casino's anti-abuse mechanism. Giving the details to banned accounts will inevitably provide needed insights to abusers, who will then further exploit based on their newly gained knowledge.

We provide T&C clauses triggered because we do care about the player's experiences, even when the player is likely an abuser. But unfortunately this is already the best we can do as a business, unless one day the majority of players start to favor a lower RTP/Odds in exchange for a detailed explanation when being banned (which don't happen for most players), and casino abusers disappear for good from the internet.

We will deeply appreciate your understanding.


Thank you.
TrustDice Team

And if you read my post carefully, you'll understand that I am not demanding you to give detailed info about why their account got banned, just the reason, mentioned in a direct and clear answer. If you read through this whole sub-boards, you'll see that there are a lot of users complaining about similar issues with other casino or exchange or other business entity. Some cases, the casino did a misjudgment and the situation solved through exchange of evidences. Some cases, the accusers actually tried to fool people and proven to be guilty after each side gave their side of story. While some other cases, the platform did dirty things, and exposed through series of questions where they can't give concrete evidences to back up their claim.

I'm not saying OP is right and you're scamming them, there's even a possibility that they're a multi-acc abuser and the KYC they offered is a bluff, or fake ones. But there's also possibilities where you misunderstood them, or cheated them.

This is why we all are here right now, to see and prove which story is actually a truth.

And about being much better than what a lot of other casinos do by providing the clauses being triggered, I'll invite you to read several threads of issues with casinos on this sub-board, there are several casinos that go to a length to solve the issues and clear their name by cooperating. Not only they specify the reason so it can be discussed and reviewed, they also gave counter-evidence to back up their claim and get to the bottom of the issue, so err... yeah, you're actually not that much better than you imagined. This one for good example and comparison.

I'm not threatening you here, just giving a simple words from my observation, but by refusing to specify the reason like this, you actually cast an impression that you're the one being wrong here. Anyone reading this case would probably think like me, that if you have nothing to hide and sure that OP is an abuser, you'll be more than happy to provide --at the very least-- the reason why they're being banned. They offered you to complete KYC and you --unless you have an evidence that OP's claim and screenshot is not true-- banned them instead, and then just after the situation escalated to this forum you asked for KYC. If you ask me, it's kinda looks fishy. Lest it be too late and a flag raised and stir a lot of unnecessary inconvenience like the other case OP had in the past.

[Coinbox1]

Hi holydarkness,

I mean absolutely no disrespect, but I am afraid we have to refute some false accusation here, which I am sure you did not do deliberately.

Many replies before I have already directly answered why the OP's account was banned:

Prior to the ban, our Risk Management team have found substantial abnormalities surrounding the OP's account and other suspicious behaviors.

Perhaps I should have provided more details to prevent anyone from overlooking it. Unfortunately, such details, once shared or even vaguely suggested by an explanation, will encourage further abuse especially when the suspected abuser is actively monitoring this thread.

So let me expand on what I already have said (The details are not mentioned to avoid jeopardizing our anti-abuse detection system) :
We found OP's account had been acting in a manner that's impossible for an ordinary human player and its various signals shall be considered abnormalities for an ordinary human player. And all of such data have been well documented.

Hope this helps.

Thank you.
TrustDice Team

[Coinbox1]

And to Poika5,


It has been 4 days since you first claimed to file complaints on AskGamblers and CasinoGuru, but we still can't find anything on either site. You have brought up the subject numerous times, but not actually doing it.

meanwhile i will finish my Askgambler&CasinoGurus complaints.

Good to know, i started a complaint(Askgamblers). Hopefully Trustdice will respect Askgamblers decision/judgement.

We in fact look forward to resolve our differences through a third-party arbitrator because it will allow us to confirm or deny our suspicion.


In another thread, you are instructing another user to do it, while yourself stay idle.

@Laki21000, you should start a complaint against the Trustdice casino:
https://www.askgamblers.com/submit-complaint

Anyone reading this case might wonder why you still haven't filed a complaint, despite actively discussing it and telling other people to do it. Is there something you are trying to hide? Is there something you really don't want the arbitrator to see? Or that you are aware, given the evidence documented from your account, an arbitrator will almost certainly support our position?

Anyone reading this case might wonder why you are more interested in arguing here than doing what would benefit you more? If you did nothing wrong and have nothing to hide, it is of your best interest to seek intervention of reputation arbitrators e.g. AskGamblers and CasinoGuru because they will likely support you, as yourself implied.


We are very confused. We cannot spend unlimited time on a single case where the other side shows no willingness of resolution. So if you decide to move forward, we look forward to seeing you there. Otherwise, we can only wish you a splendid day ahead.


TrustDice Team

[Laki21000]

And to Poika5,


It has been 4 days since you first claimed to file complaints on AskGamblers and CasinoGuru. In fact, you have brought up the subject numerous times, despite not actually doing it.

meanwhile i will finish my Askgambler&CasinoGurus complaints.

Good to know, i started a complaint(Askgamblers). Hopefully Trustdice will respect Askgamblers decision/judgement.

We in fact look forward to resolve our differences through a third-party arbitrator because it will allow us to confirm or deny our suspicion.

In another thread, you are encouraging another user to do, while you stay idle.

Anyone reading this case might wonder why you still haven't filed a complaint, 4 days after you first discussed it. Is there something you are trying to hide? Is there something you really don't want the arbitrator to see? Or that you are aware, given the evidence documented from your account, an arbitrator will almost certainly support our position?

Anyone reading this case might wonder why you are more interested in arguing here than doing what would benefit you? If you did nothing wrong and have nothing to hide, it is of your best interest to seek intervention of reputation arbitrators e.g. AskGamblers and CasinoGuru because they will likely support you, as you already implied.

We are very confused. We cannot spend unlimited time on a single case that shows no willingness of resolution. So if you decide to move forward, we look forward to seeing you there. Otherwise, we can only wish you a splendid day ahead.


TrustDice Team

Why are you ignoring me? why do not you answer? I apply, I apply, but you do not answer, why do you avoid communicating with me? Why don't you answer me directly to my mail, why are you silent?
https://imgur.com/a/QB9ZtAM

[Poika5]

And to Poika5,


It has been 4 days since you first claimed to file complaints on AskGamblers and CasinoGuru, and you have brought up the subject numerous times in this thread, despite not actually doing it.

meanwhile i will finish my Askgambler&CasinoGurus complaints.

Good to know, i started a complaint(Askgamblers). Hopefully Trustdice will respect Askgamblers decision/judgement.

We in fact look forward to resolve our differences through a third-party arbitrator because it will allow us to confirm or deny our suspicions.

In another thread, you are encouraging another user to do, while you stay idle.

Anyone reading this case might wonder why you still haven't filed a complaint, 4 days after you first discussed it. Is there something you are trying to hide? Is there something you really don't want the arbitrator to see? Or that you are aware, given the evidence documented from your account, an arbitrator will almost certainly support our position?

Anyone reading this case might wonder why you are more interested in arguing here than doing what is supposed to be more beneficial to you? If you did nothing wrong and have nothing to hide, it really would be of your best interest to seek intervention of reputation arbitrators e.g. AskGamblers and CasinoGuru because they will likely support you, as you already implied.

We, along with anyone reading this case, are very confused.


TrustDice Team

Very cute, but CasinoGuru didnt accept my complaint(Sportsbetting):


And my Askgambler complaint is still pending:

[Poika5]

So let me expand on what I already have said (The details are not mentioned to avoid jeopardizing our anti-abuse detection system) :
We found OP's account had been acting in a manner that's impossible for an ordinary human player and its various signals shall be considered abnormalities for an ordinary human player. And all of such data have been well documented.

Are you implying that i used a bot? Does Trustdice think i used a bot to place 33 bets in 82 days?



Actually im very flattered, this is an amazing compliment for any sportsbettor. Thanks
"impossible for an ordinary human player"

[Laki21000]

And to Poika5,


It has been 4 days since you first claimed to file complaints on AskGamblers and CasinoGuru, and you have brought up the subject numerous times in this thread, despite not actually doing it.

meanwhile i will finish my Askgambler&CasinoGurus complaints.

Good to know, i started a complaint(Askgamblers). Hopefully Trustdice will respect Askgamblers decision/judgement.

We in fact look forward to resolve our differences through a third-party arbitrator because it will allow us to confirm or deny our suspicions.

In another thread, you are encouraging another user to do, while you stay idle.

Anyone reading this case might wonder why you still haven't filed a complaint, 4 days after you first discussed it. Is there something you are trying to hide? Is there something you really don't want the arbitrator to see? Or that you are aware, given the evidence documented from your account, an arbitrator will almost certainly support our position?

Anyone reading this case might wonder why you are more interested in arguing here than doing what is supposed to be more beneficial to you? If you did nothing wrong and have nothing to hide, it really would be of your best interest to seek intervention of reputation arbitrators e.g. AskGamblers and CasinoGuru because they will likely support you, as you already implied.

We, along with anyone reading this case, are very confused.


TrustDice Team

Very cute, but CasinoGuru didnt accept my complaint(Sportsbetting):


And my Askgambler complaint is still pending:

I also have.
https://imgur.com/a/S9oGav0

[Coinbox1]

Excellent. We are glad that you finally submitted a ticket on AskGamblers. So we look forward to resolving our differences there.


Thank you and wish you a great day further.
TrustDice Team

[Laki21000]

Excellent. We are glad that you finally submitted a ticket on AskGamblers. So we look forward to resolving our differences there.


Thank you and wish you a great day further.
TrustDice Team

Why are you totally ignoring me? And it's like I don't even exist.

[Poika5]

Excellent. We are glad that you finally submitted a ticket on AskGamblers. So we look forward to resolving our differences there.


Thank you and wish you a great day further.
TrustDice Team

Why are you totally ignoring me? And it's like I don't even exist.

Scammers tend to ignore their victims.

[Laki21000]

Excellent. We are glad that you finally submitted a ticket on AskGamblers. So we look forward to resolving our differences there.


Thank you and wish you a great day further.
TrustDice Team

Why are you totally ignoring me? And it's like I don't even exist.

Scammers tend to ignore their victims.

I already understood this, it is not surprising that they behave this way.

[Poika5]

We found OP's account had been acting in a manner that's impossible for an ordinary human player and its various signals shall be considered abnormalities for an ordinary human player. And all of such data have been well documented.

Coinbox1, i have a theory:

Did your Provider tell Trustdice that i was completely banned from placing any Esport bets? When i tried to place a bet it said 'Please contact the support'.
If you check my support chat history(27. September) you should see that i asked the support about it.

I have the same Esports block in Duelbits(Same Provider)


I think by 'impossible bets' you meant small rejected bets? These bets are the result of your Providers block/limit.



I hope im right.

[holydarkness]

Hi holydarkness,

I mean absolutely no disrespect, but I am afraid we have to refute some false accusation here, which I am sure you did not do deliberately.

[...]

So let me expand on what I already have said (The details are not mentioned to avoid jeopardizing our anti-abuse detection system) :
We found OP's account had been acting in a manner that's impossible for an ordinary human player and its various signals shall be considered abnormalities for an ordinary human player. And all of such data have been well documented.

Hope this helps.

Thank you.
TrustDice Team

Yes, that's actually helpful, and I'm thanking you for your willingness to meet at the middle, it's a very good start and as you can see, starting from this post of yours forward, we can actually start looking for the truth instead going for a wild goose chase.

As for OP, here's your accusation, hope it's helpful for you to get through this. Interestingly though, I found one thing that's a bit incoherent from your side. I thought you said on the opening post that you are not playing esport?

[...]

* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport/esport

No, i dont play in the NBA(unfortunately), i dont play in any esports league either.
[...]

Coinbox1, i have a theory:

Did your Provider tell Trustdice that i was completely banned from placing any Esport bets? When i tried to place a bet it said 'Please contact the support'.
If you check my support chat history(27. September) you should see that i asked the support about it.

[...]

I think by 'impossible bets' you meant small rejected bets? These bets are the result of your Providers block/limit.



I hope im right.

[Poika5]

As for OP, here's your accusation, hope it's helpful for you to get through this. Interestingly though, I found one thing that's a bit incoherent from your side. I thought you said on the opening post that you are not playing esport?

I meant that i bet on Esports, but im not involved/play in esports league. Just like i bet on NBA, but i dont play in the NBA.

* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport/esport

[Laki21000]

As for OP, here's your accusation, hope it's helpful for you to get through this. Interestingly though, I found one thing that's a bit incoherent from your side. I thought you said on the opening post that you are not playing esport?

I meant that i bet on Esports, but im not involved/play in esports league. Just like i bet on NBA, but i dont play in the NBA.

* We determine that you are using TrustDice.win in a manner that gives you an unfair advantage, for example making bets on insight or professional knowledge about a sport gained via personal involvement or participation in the particular field of sport/esport

It's good that you noted that you are not a member of the NBA and eSports, @coinbox1 would have already rubbed his hands to accuse you of breaking the rules and treat you to the fact that you are a professional NBA basketball player

[holydarkness]

Coinbox1, a simple curiosity. So I was looking at other accusation threads addressed to you that you managed to solve on this forum, where most are proven to be a false accusation made by multi-acc abuser. On every single one of those cases though, you asked them their username so you can consult it to your database and informed them --and the forum-- of the basis for their account freezing, like this one

Hello everyone,

We discussed with our Risk Management team who have banned the OP's account due to his violation of T&C 18.1:
[...]

Simply put, we notice that the OP has been practicing "late bets strategy", [...]

Or this,

Hello everyone,

The OP replied directly to us with his account information and we reviewed the case.

After discussing with our Risk Management team, we determined, with overwhelming evidence, that OP was abusing our $25 Welcome Bonus through duplicate accounts, and matched the abuse pattern of other confirmed abusing accounts.
[...]

Or every other threads, they're handled in similar fashion where --as said above-- you asked for their account details and then informing us why'd they got banned. So why is this case different? Instead of informing us about the suspicious behavior they're being suspected for, you instead directly asking for KYC before you'll share any further info and insist on it that I practically had to "beg" for you to meet in the middle

Hello Poika5,

I learned from our Compliance team that a KYC request has been sent to you. Please kindly complete the KYC procedure via email ASAP.

Thank you
TrustDice Team

True, that you finally and ultimately gave in and sticked to your old procedure by informing us the reason behind OP's case, I just can't help but being curious why OP's case is treated differently.

Didn't mean to be rude, but maybe you both want to dial it down a little on commenting on each others thread? Although your way-too-frequent exchange of comments is the reason that pushed me into curiosity and to look into Laki21000's thread and ultimately brings me to look for each cases against Trustdice, it's still... too much and borderline spamming the accusation board, IMO. Just try to dial it down a little if you two don't mind, ok?

[Laki21000]

Didn't mean to be rude, but maybe you both want to dial it down a little on commenting on each others thread? Although your way-too-frequent exchange of comments is the reason that pushed me into curiosity and to look into Laki21000's thread and ultimately brings me to look for each cases against Trustdice, it's still... too much and borderline spamming the accusation board, IMO. Just try to dial it down a little if you two don't mind, ok?

No problem, I understand you, but how would you behave when you get scammed for ~2100$? without reasons and strong evidence, if you read all the branches, two topics, then you will not see something good that coinbox1 would write to doubt my words. You know, it's not every day that I get scammed for ~$2100

[holydarkness]

No problem, I understand you, but how would you behave when you get scammed for ~2100$? without reasons and strong evidence, if you read all the branches, two topics, then you will not see something good that coinbox1 would write to doubt my words. You know, it's not every day that I get scammed for ~$2100

Yes, I have, and although I wanted to comment on one or two things that I found on their replies, I saw that Pmalek is already present there. They're more than capable to help us see the outcome of your case, which is why I refrained from commenting there. Me being there seems... redundant. But maybe if your case is not solved when OP's cleared, I'll participate. Rest assured that I'm still keeping myself updated on your topic.