Was it unprofessional behavior? Yes.
Was it a scam? No.
It happens. Casino has their representative in the forum and most of the times, they are not core team member. Maybe that's where a mistake happened. Or maybe a misunderstanding. But this was unprofessional for sure.
I wouldn't call for a negative tag here, instead a neutral feedback what I consider as best here.
That's a fair point, but even if he is not a core team member, he must be aware that anything he does would affect the company he is representing. For now, yeah neutral is better than negative.
I thought you've already have a lot experience in freelance business because you will find a lot type of customers, including the one who you're never expect. Never try to start first before there's a final deal, when you both agree with the project but you've not receive the upfront payment, it's still a temporary deal and we still don't know what the next will happen. It could be he will negotiate the price more lower or even shift to other designer since they think the price isn't fit for them.
When you're start the project without upfront payment, you're already take a risk.
I met so many customers with different types, but it's my first time to face this kind of issue. I admit that sometimes I didn't ask upfront payment from my clients although they were new projects, especially casino. But everything went smooth with them, and I believed a new casino won't ruin its reputation even before its launch. However, this problem changes my mind now.
Not the kind of attitude you expect from a representative of a casino here, he deserves to have neutral feedback for being unprofessional and this will have an impact when he creates an announcement thread, he should resolve this issue first before creating an announcement thread as a player it will not earn goodwill from the community if he shows unprofessionalism on how to deal with old members of the community.
I'm sure if he is roaming the forum he will find this thread, and he can still correct or defend his action.
I will make sure that he can't launch his ANN on this forum until our problem solved.
I don't know if you've made a final decision yet. But I just now saw your topic, and I would like to share what I would do if it were me (because I also work with design).
It's really frustrating, the person doing the work and then changing what was initially agreed, only makes us spend more time than necessary.
You gave him the price for the logo and the ANN, right?
But the price you gave was based on doing both jobs, right?
So now do an ANN price adjustment, not exaggerating of course, and see what it says. The justification for the price adjustment is simple: you didn't create the logo and this involves more work to develop the ANN concept.
Thanks man. It's great to see us as designer supporting each other. Yes I'll adjust the price for sure if he decided to still order the ANN, but first of all I'm still waiting the payment for the logo.
Did you tell him you started working on the logo? Because if you told him he should pay upfront, the client couldn't have known you'd almost be done already.
It sounds like you shouldn't have started working on the logo yet, if that was the agreement.
In the beginning, I asked upfront payment, but he said that there was an issue on his wallet, so he expected me to get started while he processing the payment. Based on my personal experience, most of the time I got paid as promised.
is it harsh to put negative feedback on his profile?
From the information you've shared: yes!
Got it. I did think so but just unsure.
So my client and I are arguing which he orders a logo design from my service.
This sentence is unclear. If this is how you communicate with clients, I can understand how they misunderstand you. Can you share the full unedited communication you've had with this client?
These are some part of his messages;
...Kindly come up with something really professional and aesthetically pleasing. A logo that makes real impression. I don't have problem paying you in advance but please proceed with the design while I arrange for the token.
... There's a little hindrance that is preventing me from sending it straightaway and I hope you'd bear with me...
This morning, I experimented with logo design and came up with something really simple and straight to the point, just the way I want our logo to be. So, I think the issue of logo is sorted out for now. ... Your attention should now be on the ANN Thread design.
Sorry I can't reveal the whole parts since there are some info and details in the messages that unethical to disclose.
I am curious about his reaction to the logo design. Did he like it? I would suggest that you try to explain to him that it is unprofessional and unfair for him to walk away from the deal like that, especially after you've already put your effort and time into creating the logo design. Especially considering that the money is not that big, as you said.
If he is still interested in having an ANN made, offer him a logo and an ANN design as part of the package. Or adjust your price for the work you have done so far and make sure to get paid upfront for it.
You do not have to leave a negative tag on his account, but I think it would be fair if you left a neutral tag on the account with a reference to this thread or at least a mention of the brand. If they are struggling with finances at the very start, the community should know which casino it is because of the potential risk.
He didn't even look at my designs draft since he already likes the design he has created himself. Thanks for the suggestion, I actually have worked with many companies that have limited budget, which I even didn't charge any dollar on a few of them. But obviously they were not casinos.
Agreed, but OP is free to use negative tags as long as he feels harmed by his client. The agreement that was made should have ended professionally between client and OP, but when agreement was canceled by one party when the work was almost finished, then of course this was a form of client's unprofessionalism towards the agreement.
But for something soft, neutral tags are possible in this case so it's useful and good as a reference for others in the future. I hope this problem can be resolved wisely between OP and his client without unilateral harm (especially OP) because he has done the job.
Yeah I'm still trying to find a solution with him, but it might take time because of our different active time.
Thank you guys for your great responses. Yeah seems it's too harsh for negative feedback, so neutral would be fairer. Eventually, I won't do that for now and will still keep trying to find a good solution between us. If it leads us nowhere in the end, I'll let you know on this thread.
