Playbetr.com steals even the deposit.

[Virtykza]

Hurts my eye to read the latest email from Playbetr since the letters are too small even on zoom mode. Maybe take another screenshot and just crop their response part only.

I would assume that they admitted they made a mistake reactivating your account and granting you access in 2019 but they still insist their 2018 TOS then claim that your bet was still invalid.

....I want to even if I broke the rules. Then I think it's fair if all my deposits in the amount of 0.2 bitcoins are returned to me. Stealing customer deposits is a scam. My payment address is 1NRmZZbSCDewErpmgF68FLaiStaxABPmUv

You deposited a total of 0.2 BTC and they returned 0.05 BTC. Is that correct?

Did you lose the 0.15 before your last deposit? No casino would give you a refund if that's the case. Sounds unfair since they should have never allowed you to deposit in the first place but that's like the current standard.

My account balance is 0.226 Bitcoin. In total, I made deposits of 0.2 bitcoins. And only 0.049 bitcoins were returned to me. I agree that I should have re-read the rules before returning to the site . But I think it's fair to return all the deposits to me. And imagine that I never came to play again.

[Virtykza]

Their Terms are clearly that they prohibit users from Russia

OP verified his KYC documents in 2019 despite being a resident of Russia. I think that Russia wasn't included in the 'restricted countries' list of Playbetr terms when he completed the KYC verification. I just found an old post of Playbetr representative about the restricted countries, Russia wasn't in the list in 2019.

Hi Guys, just please don't play from Australia, United Kingdom (and all UK dependencies and territories), and the United States of America (and all US dependencies, military bases and territories), in addition residents of Singapore.  We would love to provide our service to everyone but due to licensing restrictions and regulations we must restrict the countries above.

Perhaps, Russia and few more countries were added in the restricted countries list of Playbetr terms in 2020 or 2021. The situation is a bit complicated here for this reason. I have sent an email to Playbetr support and asked them to give some updates here.

@Virtykza, Maybe you aren't going to receive the refund of those deposits which you had lost there by placing bets. They have returned your last deposit of 0.05 BTC though. In my opinion, Playbetr team should have blocked the access of your account when they added Russia in the restricted countries list, because your account was KYC verified as a Russian resident.

Thank you very much. That's the point, Russia was not in the bloc in 2019. And I registered and played legally. And playbeat is just lying about restrictions since 2018. What everyone should think about. Yes, I was mistaken that I didn't read the new rules. But I repeat, I'm not asking for my winnings back. And I only ask you to return to me all the deposits made since my violation. Their amount is 0.2 bitcoins and not 0.049 bitcoins that were paid to me.

[Virtykza]

Firstly, I find it hard to believe that Russians are so oblivious to why they've been banned from most sites in 2022. If I were a Russian citizen I'd feel like I have 2 choices.
1. Use VPN and never admit that I'm Russian, play dumb if they catch me, hope that they'll let me off with a warning.
2. Not use any financial service that blocks Russian citizens.

If the casino made it clear that Russians are banned and the use of VPN is also not allowed and you broke both these rules, you can't blame them.

If I were the owner of the casino I'd resolve this but counting up all your deposits, subtract withdrawals and again subtract the remaining number from your current account balance. Therefore, the casino should send you back your deposits and keep all your wins, because you had no right to play in the first place. This is my opinion, you shouldn't be surprised if they take everything from you.

Russia itself blocks bookmakers and casinos. A lot of sites still allow players from Russia to play. But yes, it is impossible without VPN. It is extremely difficult to read the rules and changes of all offices. I was verified as a player from Russia. And it is logical that if players from Russia are forbidden to play, then my account should have been blocked long ago. But that didn't happen. Moreover, I made several deposits, about 50 bets. And everything was fine until I ordered the payment.

[BitDane]

Yes, I used vpn. But now in Russia all foreign bookmakers are blocked. While I was making deposits, there were no problems. While I was losing everything was fine. But as soon as I won a little and asked for a payout, my account was blocked.

This is where the main problem is came from, they're not allow their users to play using VPN and of course any licensed casinos right now are ban Russian citizens. I don't know really sure if Playbetr was ban Russian since 2018, maybe it was a mistake by them.

They can ban the player but at least they should return the fund deposits.  They can waive the winning amount since we can consider that the winnings is invalid.  It is a robbery when the fund of a player got banned because of certain circumstances and is not the result of player exploiting the casino for his own benefits.

The fault is on your side since you're careless to not read the terms of service and suddenly deposit to their casino, remember any site usually updated their terms of services every year especially when Russia get sanctioned.

They had the account blocked and then unblocked, so what do you think the player will thinkg?  Of course he thinks that he is free to play on the casino.  Regardless, I think the original fund deposits should be returned if it accumulate winnings.  But if the deposit amount is losts then there is no need for the reimbursement of fund.

[darkangel11]

If their policy is to return only the most recent deposit in case of rule violation, you have to deal with it. It's clearly written in their TOS that submitting false information (and I believe that hiding your location to be able to play from a restricted country falls into that category) allows them to close your account and block withdrawals.
IMO, you're lucky that you got the last one back.
Start a scam accusation if you feel cheated, leave feedback whoever you can, but to me it's clear that you broke the rules.

[Daltonik]

but apparently a gesture of goodwill in returning 0.05 BTC to you seemed sufficient to them.

Just to clarify it, they did return your  deposit? May I ask if the Russian player was not allowed to play in the Playbetr? because if yes, even if you are a verified player but your country and other gambling site tighten the restriction in your country then I think you are still lucky that they still give back your deposit?

I think you should move this to scam accusation because even if its a gambling related, it still fits in scam accusation board

Well, this is not my story, but judging by the fact that OP used VPN for a long time until he was blocked for the first time, after which he managed to pass verification and apparently continued to play, after which he was accused of violating and blocked again.

[len01]

-snip
Yes, I used vpn. (....)

as explained by @OcTradism
so you are really wrong for breaking Tos using a VPN when your country is blocked by the gambling site.
and it is very difficult to expect that your money will be returned because it has become the gambling policy.

from this incident you get a good experience so that one day before you put your money into gambling, you need to ask the platform whether it's okay to use a VPN.
so you will not repeat the same mistakes and lose your money from gambling.

Move this topic to Scam accusation and you can contact Playbetr representative in Bitcointalk.

PlayBetr.

I advice you don't spam in their announcement thread. They are a legit casino and will reply to your Scam accusation topic (this one).

Their Terms are clearly that they prohibit users from Russia

11.2 You are aware that the right to access and use the website and any products there offered, may be considered illegal in certain countries. We are not able to verify the legality of service in each and every jurisdiction, consequently, you are responsible in determining whether your accessing and using our website is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside. For various legal or commercial reasons, we do not permit accounts to be opened or used by customers resident in certain jurisdictions, including the United States of America (and her dependencies, military bases and territories), Australia, United Kingdom, Russia, Ukraine, Belarus, Kazakhstan, Netherlands, Curacao, Singapore, Portugal, Aruba, Bonaire, France, Saba, Sint Eustatius, St. Maarten or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website you confirm you are not a resident in a Restricted Jurisdiction.

11.3 Playbetr reserves the right to suspend a Player Account permanently if it is used to access the Website from a country where it is illegal to play games of chance on the internet or which is listed in clause 11.2.

[bitbollo]

...
1. Use VPN and never admit that I'm Russian, play dumb if they catch me, hope that they'll let me off with a warning
....

I don't think this is a suitable solution since first all you need to provide fake documents for KYC or documents of other players from another country ( ... something illegal and really risky ).
secondly you are dealing "with money" they will not issue a warning but they will just seize your money in any case!!!
I don't think they spend time and money for legal action but there is also this risk.
This doesn't apply only to Playbetr.com but to any betting/gambling site that requires KYC and has a list of country blacklisted.

[qory]

Oh man, this does have some complications in it in terms of that situation where the site block the player then unblocks after which then gave the permission for the player to play again. I think that is a fault made by the management itself. On top of that, the blocked countries list were not all set up until last year, which gives a loophole on their ToS. On the other side, OP knows from the beginning that dealing with such site is risky, which even happened by using vpn from the very beginning. I hope this case gets resolved, and playbetr.com would shed a light to this.

[Yogee]

....
Did you lose the 0.15 before your last deposit? No casino would give you a refund if that's the case. Sounds unfair since they should have never allowed you to deposit in the first place but that's like the current standard.

...
But I think it's fair to return all the deposits to me. And imagine that I never came to play again.

I've never seen a casino refund lost bets to players and I believe you are well aware of that already. You can try other medium like submitting your case to casinoguru or askgamber but I really doubt you will get a better result. You can still file a complaint in those platforms if you insist or you should probably just move on.

[Mahdirakib]

Russia has been not been a permitted region since 2018. This is in our terms of service

I'm wondering why you are saying this while Russia wasn't included in the restricted countries list in 2019 (based on your reply). A forum member had also quoted the restricted countries list from your TOS and Russia wasn't on the list (see this post).

Yes, I was mistaken that I didn't read the new rules. But I repeat, I'm not asking for my winnings back. And I only ask you to return to me all the deposits made since my violation. Their amount is 0.2 bitcoins and not 0.049 bitcoins that were paid to me.

You should have read the terms again as you visited Playbetr after two years. You can't blame them completely for your negligence. As I have said before, Playbetr team aren't going to refund your previous deposits.

[PlayBetr]

I'm wondering why you are saying this while Russia wasn't included in the restricted countries list in 2019 (based on your reply). A forum member had also quoted the restricted countries list from your TOS and Russia wasn't on the list (see this post).

Excellent question. We can confirm that the region was blocked prior to that post, however if the post is correct, the terms were clearly not updated at the time of that post. That said, they were updated WELL before the player returned in November 2022, as shown in this post.
https://bitcointalk.org/index.php?topic=5100533.msg55171287#msg55171287

Again, he would not have been able to place bets, had he not hidden his location, and this never would have been an issue.

[Jawhead999]

Oh man, this does have some complications in it in terms of that situation where the site block the player then unblocks after which then gave the permission for the player to play again. I think that is a fault made by the management itself. On top of that, the blocked countries list were not all set up until last year, which gives a loophole on their ToS. On the other side, OP knows from the beginning that dealing with such site is risky, which even happened by using vpn from the very beginning. I hope this case gets resolved, and playbetr.com would shed a light to this.

The site didn't block and unblock him, but they're unblock and block him, don't mix it. The @OP himself know if Russian get sanctioned and there's no way to access any services except from his countries, but he think he's fine since he has verified account before.

Did you mean this case get resolved is Playbetr need to return the deposit and winnings (if he have) from @OP? Well the casino can refund or not, it's up to them. IMO it's not that wrong if they don't return the deposit, but if they want to return it, they're very generous.

[worldofcoins]

First, when you used a VPN without prior information, the casino problem started.
Secondly, due to sanctions imposed on Russia, almost every site banned Russia from all casino games.
So you were supposed to take proper measurements when Russian sanctions were imposed.
However, try contacting support again hope your issue may get resolved.