Betcoin.ag closed my account and doesn't pay out my winnings

[Tardif]

Hey guys,

I thought Betcoin was a reputable Bookie. Of course, you can always find a few negative reviews, but actually most were positive
I started to play and made my first deposits. In total I have deposited three times.
0.02470257 BTC
0.01552169 BTC
0.02483684 BTC

I won a little bit with sports betting and send my first payout request. I received 750 Euro in BTC. Everything is fine. Later I got a personal limit, but I still could place bets at mainstream ice-hockey leagues.
From one day to the next I couldn´t log in anymore. I asked in chat and the told me to contact them via email. I received these answer from betcoin.ag

Hello, please help us confirm your unique identity and location by completing this verification from the same device and connection used to access the gaming platform, within the next 360 minutes.

https://app.shuftipro.com/verification.....

Regards,
Security

I finished security check and all infos were send. I thought the will re-open my account. but I received next message:

Hello, the account cannot be reopened, as you are in violation of our
terms of service, with regard to arbitrage betting
https://www.betcoin.ag/terms
Please provide a BTC address to return the remainder of your deposit
value.
Do not create any additional accounts or they will be closed and funds
withheld, including deposit.

Regards,
Security

The accusation is absolutely not correct. I have not played any arbitrage bets there. I have placed normal bets.
For example:
Italy U20 - Ukraine U20 1ML 2,45 60 Euro / 1(0) 2,51 175 Euro
Mannheim - Nürnberg 1 1,94 240 Euro
Wolfsburg - Schwenningen 1 2,01 250 Euro
Romania U20 - Netherlands U20 1ML 3,15 25 Euro / 1X 2,33 100 Euro
Spain U20 - Netherlands U20 1 1,75 105 Euro
Norway U20 - Hungary U20 1 1,95 95 Euro

These were normal bets like everyone places them. It is of course very easy for a bookmaker to claim that I am placing arbitrage bets. The account will be closed. Done.
I got my deposit back in full, the winnings were retained.

This will be sent within 48 hours.

Regerds,
Security

2.435 Euro are still at my account and betcoin has cheated me out of the amount.

Any ideas if there is anything else I can do? Thank you for your help.

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[holydarkness]

Hey guys,

[...]

Any ideas if there is anything else I can do? Thank you for your help.

You can start by informing Betcoin.AG's representative of the the issue so they will have a chance to attend to this case and give their side of story. But lemme take that part from you, just in case they set their inbox setting to reject message from newbie.

Edit: sent.

[Betcoin.AG]

Hello, as the player has already shared our side of the story, there is not much for us to say here. The player was confirmed to be in violation of our terms of service, with regard to arbitrage betting. His deposit was returned. He will no longer be permitted to access the site. Players who do not openly and obviously flaunt our terms of service are getting paid much larger amounts, many times each day. Thank you and best of luck to all!

[LEVSKI7]

Garbage betcoin basically I ask under which law and legal rule a player is not allowed to play arbitrage or what kind of bets.Pomiyar quote the law letter by paragraph 

[Tardif]

Hello, as the player has already shared our side of the story, there is not much for us to say here. The player was confirmed to be in violation of our terms of service, with regard to arbitrage betting. His deposit was returned. He will no longer be permitted to access the site. Players who do not openly and obviously flaunt our terms of service are getting paid much larger amounts, many times each day. Thank you and best of luck to all!

and that is simply not truth.
I have placed normal bets. Nowhere else have I placed arbitrage bets. Why should I do it, with these low stakes? To win 1,50 Euro ?? Come on.
This is a claim by Betcoin to keep the winning money, nothing else...

[Plaguedeath]

Betcoin.ag is a reputable casino, so I trust their words. There's so many accusers who create fake accusation because they're mad when they're doing a trick in order to win and make money. As your case is arbitrage trading and they not allow you to do that, it's your fault then. However they're already want to return your initial deposit which mean they're not confiscate your funds at all.

[LEVSKI7]

And how did you know that it is arbitrage trading, and under which law arbitrage is prohibited. garbage betcoin is silent as a puss

[Tardif]

Betcoin.ag is a reputable casino, so I trust their words. There's so many accusers who create fake accusation because they're mad when they're doing a trick in order to win and make money. As your case is arbitrage trading and they not allow you to do that, it's your fault then. However they're already want to return your initial deposit which mean they're not confiscate your funds at all.

It is my first and only account with Betcoin.
You mean if a bookmaker keeps the winnings and only returns the deposit then it is OK. Would be a great business model, probably it is.
Betcoin has absolutely no proof that I placed arbitrage bets. Because there can be no proof. They claim it and the customer has to accept it!
you can't talk about a reputable casino. If the would close the account, even this is hard without any proofs, but retain the winning money? This is not correct.

[Findingnemo]

Betcoin.ag is a reputable casino, so I trust their words. There's so many accusers who create fake accusation because they're mad when they're doing a trick in order to win and make money. As your case is arbitrage trading and they not allow you to do that, it's your fault then. However they're already want to return your initial deposit which mean they're not confiscate your funds at all.

It is my first and only account with Betcoin.
You mean if a bookmaker keeps the winnings and only returns the deposit then it is OK. Would be a great business model, probably it is.
Betcoin has absolutely no proof that I placed arbitrage bets. Because there can be no proof. They claim it and the customer has to accept it!
you can't talk about a reputable casino. If the would close the account, even this is hard without any proofs, but retain the winning money? This is not correct.

Do you have any proof to claim that you didn't try arbing with the bookmaker?

Yeah, I understand no one may take screenshot of their bets so they can use it as proof in case if there is something wrong but without proof you can't blame them and have to accept what the casino says.

But I think if possible the casino should prove that user violated their terms so it will help the users to keep the trust via complete transparency and proving what the user claim is wrong.

[khaled0111]

Do you have any proof to claim that you didn't try arbing with the bookmaker?

Yeah, I understand no one may take screenshot of their bets so they can use it as proof in case if there is something wrong but without proof you can't blame them and have to accept what the casino says.

It's the casino who are accusing op of arbring. So, it's them who have to prove this. As always, the burden of proof lies on the accuser!!
We all know that casinos will never disclose any information from their investigation, for obvious reasons!
The good thing here is that op got his money back. If he is not satisfied with this casino's services, then he should simply look for a better alternative.

[Tardif]

It's the casino who are accusing op of arbring. So, it's them who have to prove this. As always, the burden of proof lies on the accuser!!
We all know that casinos will never disclose any information from their investigation, for obvious reasons!
The good thing here is that op got his money back. If he is not satisfied with this casino's services, then he should simply look for a better alternative.

I haven´t received the whole money. Only my deposit. But the profits where retained.

Do you have any proof to claim that you didn't try arbing with the bookmaker?

Yeah, I understand no one may take screenshot of their bets so they can use it as proof in case if there is something wrong but without proof you can't blame them and have to accept what the casino says.

But I think if possible the casino should prove that user violated their terms so it will help the users to keep the trust via complete transparency and proving what the user claim is wrong.

How should I give you a proof ?
Arbitrage Betting means, that I will place my bet on opposite at another bookmaker...
And no, I´ve no Screenshots from betcoin. They closed my account and I couldn't log in. But I´ve the emails from betcoin which I send at my first post...

[Findingnemo]

How should I give you a proof ?
Arbitrage Betting means, that I will place my bet on opposite at another bookmaker...
And no, I´ve no Screenshots from betcoin. They closed my account and I couldn't log in. But I´ve the emails from betcoin which I send at my first post...

Like I said its hard to prove either but they closed your case and reason mentioned is arbing but atleast they returned your deposit. Its hard to let go the rewards you're actually supposed to receive but the casino has the upper hand here so you can choose other casino which doesn't have such kind of feedbacks from its users.

[holydarkness]

Do you have any proof to claim that you didn't try arbing with the bookmaker?

Yeah, I understand no one may take screenshot of their bets so they can use it as proof in case if there is something wrong but without proof you can't blame them and have to accept what the casino says.

It's the casino who are accusing op of arbring. So, it's them who have to prove this. As always, the burden of proof lies on the accuser!!
We all know that casinos will never disclose any information from their investigation, for obvious reasons!
The good thing here is that op got his money back. If he is not satisfied with this casino's services, then he should simply look for a better alternative.

That'll be quite hard to provide. AFAIK --by "as far", I mean I was just closing my google searches to learn about it-- sportsbet providers detect arbit bettor by crossreferencing their data with fellow bookies. I don't think it's something any provider would like to share freely without getting a backlash from their fellow bookies.

Although, I have to say that the burden of showing proof does fall to Betcoin.AG. OP shared their betting history --not a screenshot, though-- and one certain telltale of arbit betting was an unrounded number placed as a bet --$12.34, €72.19 as opposed to $12 or €75, for instance-- and although OP can intentionally rounded their number to hide the suspicion, it'll be nice if betcoin could give something more than what can basically summed to, "we're right, you're wrong. Our decision is final. Bye."

[LEVSKI7]

The BetcoinBoth cases were brought forward by the partner of Egolegal Lawyers, Nicolás Simó Álvarez, in partnership with Legálitas. The lawyer alleged before El Confidencial, one of Spain's digital newspapers, that "the betting houses turn what are games of chance into a round business for them, in which either the house always wins or, the few times it loses, they throw the customer out and everything is solved."

 mafia operates according to the method described by the lawyer 
The Courts of First Instance 4 and 11 of Oviedo in Asturias, Spain, ruled in favor of two users of the bookmakers Betfair and Bet365 respectively, who were harmed by the suspension of their accounts when they were going through a winning streak. As of the ruling, the companies will lose the right to limit accounts, bet amounts, or prevent continued gambling.

The ruling against Betfair was issued by the deputy judge Marcos Carrero Morera under sentence 149/2021, and Bet365's by the court judge Susana Fernández de la Parra in file 108/2021. In both cases, the right of the companies to mark the general conditions boxes as mandatory for subscription was annulled, through which users are limited in case of fraud and detection of problematic gambling, among other reasons.

[Tardif]

Although, I have to say that the burden of showing proof does fall to Betcoin.AG. OP shared their betting history --not a screenshot, though-- and one certain telltale of arbit betting was an unrounded number placed as a bet --$12.34, €72.19 as opposed to $12 or €75, for instance-- and although OP can intentionally rounded their number to hide the suspicion, it'll be nice if betcoin could give something more than what can basically summed to, "we're right, you're wrong. Our decision is final. Bye."

Normally I placed round bets. But sometimes I used max Button, because it was easier. Limit was low and I placed the maximum amount allowed. Therefore I´ve some unrounded inserts.

Most bookmaker don't close the whole account. Normally you still have access, but betting/casino is limited. Then I could have also provided screenshots. But Betcoin already knows why they close the entire account.

[yhiaali3]

I haven´t received the whole money. Only my deposit. But the profits where retained.

I think this is fair, it is good that they returned your money that you deposited, they do not have to return the profits as long as there is a dispute between you and them about these profits.

Since they returned the capital to you, this indicates goodwill by the site. According to their point of view, you violated the terms of service, so they cannot give you the profits that you obtained, and they returned the deposit to you and closed your account as a result.

[coin-investor]

I haven´t received the whole money. Only my deposit. But the profits where retained.

I think this is fair, it is good that they returned your money that you deposited, they do not have to return the profits as long as there is a dispute between you and them about these profits.

Since they returned the capital to you, this indicates goodwill by the site. According to their point of view, you violated the terms of service, so they cannot give you the profits that you obtained, and they returned the deposit to you and closed your account as a result.

Other casinos are cruel they will disable your account and they will just accuse you of cheating and they will confiscate your winnings and they will never give you your deposit back, right now with the absence of screenshots and proof everything is your words against their words, so take your deposit and play on other casinos, I don't know who is right or wrong I can only speculate here, they have reasons why they close your account and not limit it, the termination is in their TOS

10.2 If the player is determined to be guilty of fraudulent actions, the Company reserves the right to terminate the user account and suspend all payouts to the player.

[Findingnemo]

I haven´t received the whole money. Only my deposit. But the profits where retained.

I think this is fair, it is good that they returned your money that you deposited, they do not have to return the profits as long as there is a dispute between you and them about these profits.

Since they returned the capital to you, this indicates goodwill by the site. According to their point of view, you violated the terms of service, so they cannot give you the profits that you obtained, and they returned the deposit to you and closed your account as a result.

This isn't fair because we don't know what is the truth, I know a casino won't risk their reputation for few thousand dollars but from OPs perspective he has all the rights to receive the rewards or exact reasons with convincing proof that he got violated. But the arbitrage betting is kind of complicated too so we can't argue much about it.

[LEVSKI7]

Three hundred retaliated players from the Bet365 betting website demand their reinstatement at the Provincial Court of Palma . Until now, the court has resolved four of these lawsuits , with just over eighty players from all over Spain involved. All the sentences declare the invalidity of two of the clauses included in the betting website as abusive : they are the ones used to veto bets or suspend player accounts supposedly on a winning streak. https://www.ultimahora.es/noticias/local/2022/12/27/1853293/bet365-audiencia-palma-anula-expulsion-jugadores-web.html?utm_source=twitter&utm_medium=web

Well done colleagues.every day fight the mafia until victory

[yhiaali3]

This isn't fair because we don't know what is the truth, I know a casino won't risk their reputation for few thousand dollars but from OPs perspective he has all the rights to receive the rewards or exact reasons with convincing proof that he got violated. But the arbitrage betting is kind of complicated too so we can't argue much about it.

For me I see it as fair, I am not saying that the casino is right and OP is wrong or vice versa, I am speaking from a neutral point of view, since the capital was returned, the OP did not lose anything, he just lost his winnings which he thought he deserved (which is the point of contention ).
In some casinos, the player's money is fully reserved and his account is frozen if there is a violation of the terms of use (according to the casino's belief, of course), while here only profits were reserved, so I said it was fair.