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[Lucius]

@NotATether, I know that it is possible to pay for a product/service whose price is expressed in another currency, but I am wondering if there is an additional fee when converting USD to EUR?

When you're already here and you've used the service, have you tried paying for one of the popular streaming services like Netflix or Disney+?

[NotATether]

@NotATether, I know that it is possible to pay for a product/service whose price is expressed in another currency, but I am wondering if there is an additional fee when converting USD to EUR?

I haven't bought a service that charges in EUR yet - so far, everything that had an EUR price on it was converted into USD by the merchant's payment processor (Stripe or some other), in which case, fees would be applied by that payment processor to the total bill, which is what CoinPayCard then shows on the statement. So I don't think this service applies a conversion fee itself.

When you're already here and you've used the service, have you tried paying for one of the popular streaming services like Netflix or Disney+?

I've already been using gift cards to buy Netflix, but I don't want to waste money on other streaming services which I won't use. Nevertheless I can try linking the card to Netflix and see how that goes.

[Anubis123]

Yoo my card balance was not updated after I funded it

Support chat don't respond

Couldn't find another way to reach out support

https://coinpaycard.net/support

404
Page Not Found

[JollyGood]

That page does not seem to be working with a 404 page not found notice. I looked around for a support email address and there was one listed at the bottom of their website.

When you say chat support do not respond I presume you refer to the live chat button on their website. If you wanted to send them an email you can do it here: support@coinpaycard.net

Yoo my card balance was not updated after I funded it

Support chat don't respond

Couldn't find another way to reach out support

https://coinpaycard.net/support

404
Page Not Found

[Anubis123]

Hi

That address doesn't receive emails

https://i.ibb.co/QKRc4D9/Capture.png

That page does not seem to be working with a 404 page not found notice. I looked around for a support email address and there was one listed at the bottom of their website.

When you say chat support do not respond I presume you refer to the live chat button on their website. If you wanted to send them an email you can do it here: support@coinpaycard.net

Yoo my card balance was not updated after I funded it

Support chat don't respond

Couldn't find another way to reach out support

https://coinpaycard.net/support

404
Page Not Found

[JollyGood]

I hope the issues you mentioned are server related and hope there nothing sinister happening here.

If you have not already sent a PM, you should send one explaining the issue but please keep in mind that his profile shows he has not visited the forum for around 8 days. If you send a PM maybe he will receive an alert in his inbox notifying him of a message: https://bitcointalk.org/index.php?action=pm;sa=send;u=3521103

Hi

That address doesn't receive emails

[dkbit98]

That address doesn't receive emails

That is unfortunate and I hope you didn't deposit a lot of money, but it's not the first time that happened, email address is not working, and there is no support page.
Have you tried contacting them in forum with personal messages and telling them about your issue, I see they have been active today in forum.
There is also option to contact them on their telegram account @coinpaycard ^{(it's in their profile page)}.

[Anubis123]

Hi

I sent them a PM, hopefully they fix this asap

That was not first time I use this service, It's just weird they support page and email are messed up

I hope the issues you mentioned are server related and hope there nothing sinister happening here.

If you have not already sent a PM, you should send one explaining the issue but please keep in mind that his profile shows he has not visited the forum for around 8 days. If you send a PM maybe he will receive an alert in his inbox notifying him of a message: https://bitcointalk.org/index.php?action=pm;sa=send;u=3521103

Hi

That address doesn't receive emails

That address doesn't receive emails

That is unfortunate and I hope you didn't deposit a lot of money, but it's not the first time that happened, email address is not working, and there is no support page.
Have you tried contacting them in forum with personal messages and telling them about your issue, I see they have been active today in forum.
There is also option to contact them on their telegram account @coinpaycard ^{(it's in their profile page)}.

[Anubis123]

Looks like someone has the same problem as well

Also some fake reviews popped up recently,

https://i.ibb.co/x1xGzBR/1.png

https://i.ibb.co/0QmWcGw/2.png

https://trustpilot.com/review/coinpaycard.net

They are not online on Telegram since a week

Could you kindly update us if you just shutdown?

[dkbit98]

Looks like someone has the same problem as well

I wouldn't trust any of trustpilot feedbacks, it's obviously paid and fake, like that five star from Cameron Chapman saying how Coinpaycard is a very trustable token  
There are few negative reviews, but more problematic is the fact that they are not responding anywhere (forum, telegram, website, email), and they clearly saw posts and messages from yesterday in forum.
I warned about them in past, and if they don't fix this problem soon you can create a topic in Scam Accusation section against them, and provide all the evidence you can (images, communication, etc).
Can you still login and access your account?

[Anubis123]

>> Can you still login and access your account?

Hi, Yes I do

Bad business, they were serving a great purpose

Idk why would they run off with such little money

Looks like someone has the same problem as well

I wouldn't trust any of trustpilot feedbacks, it's obviously paid and fake, like that five star from Cameron Chapman saying how Coinpaycard is a very trustable token  
There are few negative reviews, but more problematic is the fact that they are not responding anywhere (forum, telegram, website, email), and they clearly saw posts and messages from yesterday in forum.
I warned about them in past, and if they don't fix this problem soon you can create a topic in Scam Accusation section against them, and provide all the evidence you can (images, communication, etc).
Can you still login and access your account?

[JollyGood]

At this stage I would still give the benefit of the doubt and say their absence and delay to service could be related to other issues. For example, if they are effectively a one person operation and that one person is taken ill or something has happened to them, then there could be exceptional circumstances.

If I was going through what you or any other depositor was going through maybe I would have a different opinion but right now I think it is too early to call it a scam or say they ran off. If they do not make a statement soon regarding what happened they will have themselves to blame if their account receives several negative tags.

>> Can you still login and access your account?

Hi, Yes I do

Bad business, they were serving a great purpose

Idk why would they run off with such little money

[NotATether]

See my opinion about this here (PS. I can also log in and access my account, in fact I did so just now):

Not trying to defend them or anything, but I want to write about my experience with this issue.

I remember in one PM I had with the Coinpaycard forum rep after I experienced this issue (for the 3rd time), he told me that the banking API they use would credit those funds which were loaded, but the website itself has an error and would not show the updated balance.

Each time, this happened when loading the card from the account balance, not when refilling the account balance itself.

One time (and this happened some time around Feb 1st) my balance was showing some really small amount, like $4 or something after I loaded about $60 or $70, but meanwhile my OpenAI payment was successfully processed during this time. I got invoiced, but the card statement was out-of-date.

First two times he actually manually updated my balance to fix the problem. But it is a highly annoying process, and I'm still waiting for him to do it again or to fix the site's API to credit $220 I added a few days ago.

The customer support pages were always unresponsive the whole time - I only got answers via forum PM.

[FatFork]

At this stage I would still give the benefit of the doubt and say their absence and delay to service could be related to other issues. For example, if they are effectively a one person operation and that one person is taken ill or something has happened to them, then there could be exceptional circumstances.

Yeah, it's possible that some crazy stuff might be happening that's stopping the one-man business from providing adequate customer support. But still, that's no excuse for ignoring the user's PM or the forum thread when their profile shows they were active just yesterday. At the very least, they should inform their customers and the community that they are actively working to resolve the issue.

If I was going through what you or any other depositor was going through maybe I would have a different opinion but right now I think it is too early to call it a scam or say they ran off. If they do not make a statement soon regarding what happened they will have themselves to blame if their account receives several negative tags.

Sure, we might say it's too early to call them a scam, but I don't agree with that. This type of biz shouldn't be relying on just one person in the first place. Nonetheless, it's important to issue a serious warning to all existing and potential customers. No one should deposit their funds into this service, at least until this situation is resolved.

[NotATether]

Sure, we might say it's too early to call them a scam, but I don't agree with that. This type of biz shouldn't be relying on just one person in the first place.

If it is a one-man business (I never found any written evidence for that though), then that would explain why questions posed to the live chat widget are completely abandoned.

Fortunately, if the money has been sent to the card, it is in the hands of the banking partner of CoinPayCard and so we can trust that spending them will be successful - some highly annoying mental bookkeeping just has to be done to keep track of your spending.

EDIT: I made a $13 Renderforest invoice to CoinpayCard just now and it went through successfully (but only tried because my Ezzocard was declined).

[JollyGood]

Nonetheless, it's important to issue a serious warning to all existing and potential customers. No one should deposit their funds into this service, at least until this situation is resolved.

If anybody does deposit funds they could end up having issues where the account area shows they were not received but could have been credited. Either way, any service being provided has to up to standard clearly they are having problems. They need to post addressing the issues raised here. I also noted they logged in last night and did not post but they might have sent a PM to Anubis123.

If it is a one-man business (I never found any written evidence for that though), then that would explain why questions posed to the live chat widget are completely abandoned.

Fortunately, if the money has been sent to the card, it is in the hands of the banking partner of CoinPayCard and so we can trust that spending them will be successful - some highly annoying mental bookkeeping just has to be done to keep track of your spending.

Hopefully the OP will at least try to sort out the website issues which are stopping from balances showing even after deposits are being made. Maybe that is what has happened in the case of Anubis123. It is simply not good enough for a service provider to not fix an issue such as this even after you highlighted it and the OP manually updated your balance twice.

Whether it is a one man business or not there is no justification for lack of customer care. In my opinion, at this stage it would be premature to call this a scam. It seems more a case of it being a combination of sub-standard communication and website infrastructure issues. I hope the OP will post here to comment and update about the issues being mentioned.

[Anubis123]

Hi

I have not received any PMs from them yet

As mentioned by @NotATether this problem was common and happened to me a lot, the only way to fix this was to contact them via chat. Also tried the card multiple times today, still declining, so it's not a visual bug

[JollyGood]

Have you tried making a transaction with your card? From what I have read in previous posts maybe there is a possibility the balance was added on the actual card but the website and customer account does not show it. It seems the issue was never fixed as in the case mentioned by NotATether therefore the only way to be sure is for you to make a purchase using the card to see if it goes through or if it gets declined.

Hi

I have not received any PMs from them yet

As mentioned by @NotATether this problem was common and happened to me a lot, the only way to fix this was to contact them via chat. Also tried the card multiple times today, still declining, so it's not a visual bug

[Anubis123]

Yea, I actually said that I tried to purchase with card multiple times today and it didn't go so obv its gotta be problem with their API that they cant or dont wanna fix

Or prolly the person who manages this business is ill that's why they are not online to respond to this... so idk

if so hopefully they get better soon, btw

but ofc businesses cannot go this way

Have you tried making a transaction with your card? From what I have read in previous posts maybe there is a possibility the balance was added on the actual card but the website and customer account does not show it. It seems the issue was never fixed as in the case mentioned by NotATether therefore the only way to be sure is for you to make a purchase using the card to see if it goes through or if it gets declined.

Hi

I have not received any PMs from them yet

As mentioned by @NotATether this problem was common and happened to me a lot, the only way to fix this was to contact them via chat. Also tried the card multiple times today, still declining, so it's not a visual bug

[NotATether]

Have you tried making a transaction with your card? From what I have read in previous posts maybe there is a possibility the balance was added on the actual card but the website and customer account does not show it. It seems the issue was never fixed as in the case mentioned by NotATether therefore the only way to be sure is for you to make a purchase using the card to see if it goes through or if it gets declined.

Hi

I have not received any PMs from them yet

As mentioned by @NotATether this problem was common and happened to me a lot, the only way to fix this was to contact them via chat. Also tried the card multiple times today, still declining, so it's not a visual bug

A little update - The $13 transaction I mentioned is now in my statement and my card balance deducted accordingly - however my $220 card load is still not visible on the screen. Really, it's something strange.