DuckDice.io - Pending Withdrawal - Requesting KYC

[fakeunholy]

I'm going to make this short and cut to the point, although I am also going to give room for whoever that can potentially help to step in and give time tables.

1/2/2023:

I deposited about 0.05889819 BTC or $987.00 USD.

Wagered quite a bit, unsure as to the exact amounts, but as of now, at least 0.50959006 BTC, and profited 0.09331052 BTC (Went on quite a bit of a luck streak after getting on and off).
https://i.imgur.com/kqRfXoZ.png

When I finally attempted to withdraw to stop gambling, I was met with a notification:
https://i.imgur.com/ON5Ux6B.png

I understand that KYC can be requested at any moment, although I have not done anything even remotely suspicious? I played the game, and I won. And yet, there is no need for KYC verification to further play, and potentially lose thousands. Or to deposit.

I spoke to their live support (Acetehoge), and they told me that the admins would have to handle this situation within the next 24 hours and let me know where to proceed from there.

From there, I did some digging and found someone in a similar situation, where I'm guessing the outcome was resolved.
https://bitcointalk.org/index.php?topic=5335906.0

I'm hoping on somehow finding a resolution to this issue, as according to that post, there was only a miniscule amount of times where KYC verification was requested, and it was for suspicious activity, nothing of which that I would say there was. I've used DuckDice.io since 2015 (on and off), and I've never ran into issues like such. I'm hoping it that it is indeed a system error like the post above.

Will update when further information is provided.

[1715447932]

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[1715447932]

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[Pmalek]

This is not a scam (yet). As you correctly pointed out, casinos reserve the right to request that you undergo KYC verification anytime they want to. This doesn't happen when you are losing and depositing, but when you start to win and want to withdraw, they mysteriously remember their KYC rules.

You can try to talk about this with their Bitcointalk forum representative. He is active and online from time to time. Send him a PM and tell him about this scam accusation thread. Let us know if the account doesn't accept PMs from newbies and someone will surely help and contact them for you.

There could be various reasons why you were asked to verify your identity:

- They suspect you use multiple accounts.
- They suspect you gamble from a banned territory.
- They suspect you of abusing bonuses or any other terms/rules.
- You used a VPN that triggered some alarms, etc.

If they insist that you have to perform KYC, I don't see any way around it unless you find a point in their TOS where it says you don't have to but can still get your money back.  

[Kirito89]

Hello there,

As a member of Duckdice.io's support group I would like to address this issue.

I deposited about 0.05889819 BTC or $987.00 USD.



I understand that KYC can be requested at any moment, although I have not done anything even remotely suspicious? I played the game, and I won. And yet, there is no need for KYC verification to further play, and potentially lose thousands. Or to deposit.

What you've failed to mention is that after depositing the 0.05889819 BTC minutes later you proceeded in withdrawing/trying to withdraw the 0.05889819 BTC without having any  bets/wager made, which is typical coin mixing behaviour.  As a certified casino we uphold the right to request KYC verification even though it's rare, but  coin mixing/money laundering situations are ones that trigger our KYC procedure.

After having your withdrawal rejected a few times you've proceeded a few hours later in wagering it and trying to withdraw again but your account has already been flagged by the system.

The relevant department will be in contact with you via email on how to proceed in your case.

This is not a scam (yet). As you correctly pointed out, casinos reserve the right to request that you undergo KYC verification anytime they want to. This doesn't happen when you are losing and depositing, but when you start to win and want to withdraw, they mysteriously remember their KYC rules.

You can try to talk about this with their Bitcointalk forum representative. He is active and online from time to time. Send him a PM and tell him about this scam accusation thread. Let us know if the account doesn't accept PMs from newbies and someone will surely help and contact them for you.

We've been in contact with him via live support and email constantly so I'm assuming this bitcointalk thread is simply to add some pressure on our side though I don't see how this falls under a Scam category.   Regardless Kyc is not something we mysteriously remember when people win, we've had withdrawals of 1000 eth , 20 btc etc where KYC was never a factor,  but in certain cases like OP's, yes, we are obligated to request the KYC verification.


Later edit: it seems that your withdrawal has already been paid out.

[noorman0]

-snip-
although I have not done anything even remotely suspicious?

KYC is primarily just to identify a user's location, especially since oftentimes VPN use is detected for users from restricted countries (even if they don't do anything "suspicious"). In the end, users fall into more complicated verification than usual when making withdrawals.
I found their terms clearly written:

5. KYC / AML
5.1DuckDice reserves the right, at any time, to ask for any KYC/AML documentation it deems necessary to determine the identity and location of a User. DuckDice reserves the right to restrict service and payment until identity is sufficiently determined.

[acroman08]

seeing kirito89's post, it seems they have a valid reason to be suspicious. it is not the first time I've seen a thread similar to this on this board. and if it is true that you deposited and tried to withdraw minutes after depositing without making any bets, you've broken one of their rules.

14.1 it is forbidden
to deposit and withdraw Cryptocurrency without making actual bets;

[Mahdirakib]

Later edit: it seems that your withdrawal has already been paid out.

@fakeunholy, can you confirm whether you have received your withdrawal or not? You should lock this topic if you have received your withdrawal by now. They have requested KYC from you as your withdrawal requesting pattern was suspicious. None of the licensed casino will allow you to withdraw your deposits if you don't meet the rollover requirements. KYC verification will be triggered everywhere if you try to do that.

[Pmalek]

What you've failed to mention is that after depositing the 0.05889819 BTC minutes later you proceeded in withdrawing/trying to withdraw the 0.05889819 BTC without having any  bets/wager made, which is typical coin mixing behaviour.  As a certified casino we uphold the right to request KYC verification even though it's rare, but coin mixing/money laundering situations are ones that trigger our KYC procedure.

If all that is true, you had every right to request KYC and keep a close eye on this player in my opinion.

We've been in contact with him via live support and email constantly so I'm assuming this bitcointalk thread is simply to add some pressure on our side though I don't see how this falls under a Scam category.

It doesn't. That's what I said in the beginning. It's not a scam yet.    

Regardless Kyc is not something we mysteriously remember when people win, we've had withdrawals of 1000 eth , 20 btc etc where KYC was never a factor,  but in certain cases like OP's, yes, we are obligated to request the KYC verification.

That was a general comment about the way crypto casinos go about KYC, and not something I meant specifically about your platform. Crypto casinos generally don't mind when players gamble and lose with multiple accounts, from restricted locations, etc. But they do mind if you break their rules and win.

@fakeunholy, can you confirm whether you have received your withdrawal or not?

Since OP only created his Bitcointalk account to make this thread, we might never hear from him again. Newbies have a tendency to just disappear without a word. I am sure if the casino still owns him money he will be back here to complain.

[igumama]

Hello there,

As a member of Duckdice.io's support group I would like to address this issue.

I deposited about 0.05889819 BTC or $987.00 USD.



I understand that KYC can be requested at any moment, although I have not done anything even remotely suspicious? I played the game, and I won. And yet, there is no need for KYC verification to further play, and potentially lose thousands. Or to deposit.

What you've failed to mention is that after depositing the 0.05889819 BTC minutes later you proceeded in withdrawing/trying to withdraw the 0.05889819 BTC without having any  bets/wager made, which is typical coin mixing behaviour.  As a certified casino we uphold the right to request KYC verification even though it's rare, but  coin mixing/money laundering situations are ones that trigger our KYC procedure.

After having your withdrawal rejected a few times you've proceeded a few hours later in wagering it and trying to withdraw again but your account has already been flagged by the system.

The relevant department will be in contact with you via email on how to proceed in your case.

This is not a scam (yet). As you correctly pointed out, casinos reserve the right to request that you undergo KYC verification anytime they want to. This doesn't happen when you are losing and depositing, but when you start to win and want to withdraw, they mysteriously remember their KYC rules.

You can try to talk about this with their Bitcointalk forum representative. He is active and online from time to time. Send him a PM and tell him about this scam accusation thread. Let us know if the account doesn't accept PMs from newbies and someone will surely help and contact them for you.

We've been in contact with him via live support and email constantly so I'm assuming this bitcointalk thread is simply to add some pressure on our side though I don't see how this falls under a Scam category.   Regardless Kyc is not something we mysteriously remember when people win, we've had withdrawals of 1000 eth , 20 btc etc where KYC was never a factor,  but in certain cases like OP's, yes, we are obligated to request the KYC verification.


Later edit: it seems that your withdrawal has already been paid out.

can you read my emails at your support? since you are member of support at duckdice.io its been a week you guys didn't updated me on my KYC procedure

[CryptoHeadlineNews]

When I finally attempted to withdraw to stop gambling, I was met with a notification:
https://i.imgur.com/ON5Ux6B.png

I understand that KYC can be requested at any moment, although I have not done anything even remotely suspicious.

The truth of the matter is that you don't have to do any suspicious activity to be requested for KYC, because withdrawing in most cases is enough reason to ask for a user's KYC, ensuring the money gets to the rightful owner. Moreover, this is not a "scam accusation" yet, just as you are yet to comply with what the casino asked you to do, as stated in the second notification given below, because until you do that and yet payment not processed still after 48hours, then can it be classified as scam.

[fakeunholy]

DuckDice support has kindly resolved the issue. Sorry for the late closure of the thread.

[NeuroticFish]

DuckDice support has kindly resolved the issue. Sorry for the late closure of the thread.

I'm glad it got handled/fixed.

I recommend you change the initial post's title into
[fixed] DuckDice.io - Pending Withdrawal - Requesting KYC

This would be more fair by avoiding some people (who won't read the details) get the wrong impression.
....Just my satoshi.