Timeline of the 3 hands:
https://i.imgur.com/HhU12Ud.pngMy total wagers on duelbits:
https://i.imgur.com/xVXdXPU.pngI have no reason to lie for the $100, I work in IT, I have the best connection and I know what an intermittent connection is and I am with the same network for the past 3 years, have dealt with more than 100k hands, no issues what so ever, when your internet connection is laggy, evolution will automatically reject the bets.
So, I won't agree with the evolution investigation, it's just an eyewash, they had a genuine bug and they won't accept it. Because millions of people play on their platform, why would they accept their mistakes?
Evolution usually sends reports to the casinos, it's up to the casinos to issue refunds or not. Duelbits often send me $500 for freebie Friday, so $100 is no big deal for them.
By compensating the $100, it's evident that evolution had a bug, so they won't do that either.
I have opened my eyes, online blackjack is a scam, I have wasted enough time and money already and I am just sharing my experience. It's up to you guys to conclude, based on the facts, and not speculate I had a bad internet connection only after placing the bets.
Btwn, blackjack is played on 8 decks, so the dealer has already an edge over the player, they have no reasons to cheat was my initial belief but after this incident, I am starting to doubt the legitimacy of everything, as they are not properly regulated. They could easily cheat/scam/waste your time.
Reply from the provider.
What happened::1. SD-2807955
According to the game server logs information, You participated in the Blackjack game played on 2023-01-06 at 06:12:59 UTC. The initial bet was accepted, and the game proceeded, however, you experienced internet connection issues, hence, you were given the option to make a decision, however, no decision was not made by yourself and an auto stand was applied by the game server when decision time was over.
2. SD-2807958
According to game server logs, you played your bet in the game of Blackjack on 2023-01-06 at 06:16:27 UTC in the total amount USD 26.00. The initial bet was accepted, and the game proceeded, however, again you were experiencing internet connection issues, hence, you were given the option to make a decision, however, no decision was not made by yourself and an auto stand was applied by the game server when decision time was over.
The provider may also confirm that Evolution Gaming was running properly, and no irregularities have been noted on the providers side during your live casino activity.
Finally,
3. SD-2807959
According to game server logs, You have placed your bet in the game of Blackjack on 2023-01-06 at 06:19:46 UTC in the total amount USD 50.00. The initial bet was accepted, and the game proceeded, however, again you were experiencing internet connection issues, hence, you were given the option to make a decision, however, no decision was not made by yourself and an auto stand was applied by the game server when decision time was over.
The provider may also confirm that Evolution Gaming was running properly, and no irregularities have been noted on the providers side during your live casino activity.